since I've been to other Sofitel hotels, I already had a good reputation of Sofitel and that is why chose it in the first place. As I expected they gave me a great experience in Vietnam. we were on the taxi back to the hotel and the driver got lost and took more than 30 mins when it was about 5 mins away from the hotel. but the driver charged us for the whole way and we got angry. the bell boy came and we talked to him and he explained to the driver and made it cheaper for us. thank you! great omotenashi in Vietnam