Find hotels near Hilton Village Hall, Hilton from ￥11,358

"Watery orange juice was yellow. Pot smell was ridiculousy present thruout hotel, only two working elevators were broken one day, other times was only one working elevator, hot water in lobby not hot for tea, had to nuke it in room, appliances dirty. Kids running up and down hallways unsupervised. Bring your own cleaning supplies. "

"Broken lights, no toilet paper holder, dirty floor, cigarette burns in bedding"

"When I arrived, they told me they didn’t have a room for me due to construction closing down 2 of their floors. They magically found a room after i was googling new options in their lobby for 10 minutes. The room they gave me was 85 degrees and it couldn’t be adjusted. There were bugs in the bathroom and stains on the walls. The elevator worked 25% of their time. Disaster."

"Management. Staff EXTREMELY rude and apparently discriminates against certain people? Upon check in, was never told where anything was located ( laundry, vending, what to do about fresh/dirty linen. Wifi password, where to take garbage and recycles out. Left one morning, put 2 clear plastic garbage bags filled with recycles ( brown paper bag. Tissue box, cardboard food container, (empty/cleaned). When i returned, there was a note that they pride themselves on cleanliness. If i didn't clean my suite of excessive trash id be charged $150. When i went to the front desk to talk about it, what Management did wasn't professional. Says very rudely " what. You cant come down and ask? Trash goes outside. Rolls his eyes spoke to me as if i wasn't capable of understanding anything. I didnt say anything however about the cockroaches in my room. Crawling everywhere. I have pictures "

"I only stayed one night for business, but it was a very clean and quiet hotel."

"Clean room, spacious, breakfast is great."

"Cleaness customer service quiet"

"Our room was clean, there were virtually no amenities; outside the weekdays during the first shift, there is no staff visible to service customers- problems don’t get resolved until the next morning- maybe; scratching inside the wall (some kind of animal; LASTLY AND NOT THE LEAST- WE HAVE AT LEAST ONE OR MORE MICE IN OUR ROOM- NO STAFF WAS AVAILABLE TO REPORT IT, SPOTTED ON SATURDAY AFTERNOON & SUNDAY. HAVE TO WAIT UNTIL MONDAY MORNING."

"My husband had to take a quick trip as his father passed away recently. After a very long day of making funeral plans he checked in to the hotel only to be put into a room that had large holes in ceiling with leaky pipes. Exhausted from the day he stayed the night. He checked out in the morning and ask the receptionist if they knew of the hole in the ceiling and they said yes. So somehow this hotel thought it was appropriate to put someone in that room. He was suppose to stay two nights, he checked out early. We aren’t familiar with Rochester and the area of this hotel is also very bad. The hotel and hotels.com refused a full refund. This is the first time I’ve had an issue with hotels.com and it’s appalling they were unreasonable with us after choosing to be affiliated with such a terrible hotel. Would never stay here again. "