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ヒッカドゥワ ビーチ ホテルの口コミ

4 out of 5
ヒッカドゥワ ビーチ ホテル
298, Galle Road, Hikkaduwa, Southern

口コミ

6.4
評価 10 - 21 件の口コミ中 4 件が非常に良い" "
評価 8 - 21 件の口コミ中 4 件が良い" "
評価 6 - 21 件の口コミ中 7 件が普通" "
評価 4 - 21 件の口コミ中 4 件が不満" "
評価 2 - 21 件の口コミ中 2 件が非常に不満" "

6.2/10

清潔度

6.6/10

スタッフとサービス

8.0/10

設備とサービス

5.8/10

施設のコンディションと設備

5.6/10

環境への配慮

口コミ

4/10 (不満)

Erik Joakim

気になった点 : 清潔度、スタッフとサービス
2024 年 1 月に 11 泊滞在

6/10 (普通)

Tatyana

家族旅行, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度
Pros: - Hotel personal is welcoming and friendly. - Beach is amazing. The best on in Hikkaduwa. If you enjoy swimming, you will love it. - View from the room is perfect. But you have to book the Premium Ocean View Cons: - Towels are not as clean as you would like them to be - Be aware of bugs in room - Cleaning stuff do not wipe floor and have to be reminded to change towels.
2023 年 11 月に 13 泊滞在

10/10 (非常に良い)

Leonita

カップルで旅行
The rooms were very clean and nice. We were very warmly welcomed and the staff was always friendly and very helpful. Very tasty breakfast. Highly recommended.
2023 年 7 月に 2 泊滞在
HBH Reservationsからの返信 (投稿日 : 2023 年 8 月 23 日)
Thank you so much for taking the time to rate and super glad to hear you enjoyed your stay with us. We wish you well in your future travels!

6/10 (普通)

Nica

家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
Na
The place was dilapidated and renovations taking place. Staff was pleasant. However the beds are not comfortable.
2023 年 3 月に 1 泊滞在
HBH Reservationsからの返信 (投稿日 : 2023 年 4 月 1 日)
Hi Nica, thank you for the feedback. The hotel opened after a 2 year hiatus and we are in the process of upgrading everything. So yes we do admit there are few shortfalls, but we are trying our best to provide excellent service to our guests. We wish to serve you better next time.

8/10 (良い)

Magdy、London

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location
2023 年 3 月に 8 泊滞在
HBH Reservationsからの返信 (投稿日 : 2023 年 3 月 12 日)
Thank you Magdy, we are super delighted you had a pleasant stay with us.

10/10 (非常に良い)

Olivia、London

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel was amazing- I already want to return! It’s located on the less busy section of the beach which is perfect, the room was stunning with a wonderful view from the balcony and I even had a view of the beach from the shower. The staff were incredibly helpful and friendly. They were very good at communicating with me via email beforehand to arrange my transfer and to extend my stay too. The breakfast was nice though I’d recommend booking it in advance as it’s much more expensive to pay when you arrive.
2020 年 3 月に 2 泊滞在

6/10 (普通)

kathryn

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Check in was difficult as they couldn’t find my booking, then we waited a long time after
2020 年 3 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス
Decent stay
Very nice rooms - big, clean and good standard. We got a balcony with ocean view and it was great! The service was nothing more than OK. The food was not very good and the hotel lost/or had not been able to renew its drinking license (don’t know the story behind it), so it was not possible to buy any alcohol onsite. This didn’t bother us too much though (there is a wine store across the street if you want a cold beer on the balcony). Overall a decent stay, but not impressed. The hotel could have done minor improvements to make the hotel look much nicer from the outside.
2020 年 1 月に 3 泊滞在
Sanjeewaniからの返信 (投稿日 : 2020 年 1 月 10 日)
It brings us the joy for the comment you made base on your experience as well your comment encourage our whole team to continue with more energy. We definitely warmly welcome you to our property on your next visit and experience the more improvement on our service. Once again thank you for your real experience.

4/10 (不満)

Oskari

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
En suosittele
Tämä EI ole neljän tähden hotelli. Allas-alue on ränsistynyt ja viidestä aurinkotuolista kaksi oli täysin romuja. Aamupala oli todella tasoton ja hotelli oli sotkuisa. Remontoidut huoneet oli ok, mutta pistorasioissa oli ongelmia, eikä huoneissa ollut safetyboxia tai hiustenkuivainta. Äänieristys oli olematon ja ovien lukot varsin heiveröisiä. Henkilökunta teki kyllä parhaansa, mutta hotellin taso oli valitettavasti hyvin vaatimaton.
2019 年 12 月に 6 泊滞在
Sanjeewaniからの返信 (投稿日 : 2020 年 1 月 10 日)
Dear Guest, Thank you for your feedback. We want to assure you that we have taken all your feedback and suggestions into consideration. We are currently in the process of renovating the property as it is under new management.

10/10 (非常に良い)

Andrey

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Хороший отель
Отдыхали в этом отеле в конце марта 2019 года. В целом очень положительное впечатление. Отель расположен недалеко от вокзала, имеет свой небольшой пляж с удобным заходом, волны небольшие, купаться приятно. Персонал очень доброжелательный. Все номера, и наш в том числе, с видом на море. На день рождения супруги подарили торт с поздравительной надписью. Было очень приятно. Большое спасибо руководству отеля за внимание! Уборка ежедневная, воду приносили каждый день. Мы брали только завтраки. Из семи дней шведский стол был только два дня, остальное время нас обслуживали за столиком, выбор блюд на завтрак был минимальным. В отеле есть небольшой бассейн, нам вполне хватало. Отель вполне соответствует своей цене, мы остались очень довольны.
2019 年 3 月に 7 泊滞在
Sanjeewaniからの返信 (投稿日 : 2019 年 5 月 4 日)
It brings us the joy for the comment you made base on your experience as well your comment encourage our whole team to continue with more energy. We definitely warmly welcome you to our property on your next visit and experience the more improvement on our service. Once again thank you for your real experience.

8/10 (良い)

Henadzi

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Месторождения отличное, убирают хорошо и вовремя, приветливый персонал. Сам отель подизношен. Всем хорошего отдыха!
2019 年 2 月に 11 泊滞在
Sanjeewaniからの返信 (投稿日 : 2019 年 3 月 7 日)
Dear Guest, Thank you for your feedback. We want to assure you that we have taken all your feedback and suggestions into consideration. We are currently in the process of renovating the property as it is under new management.

10/10 (非常に良い)

Ankit

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Great value for money
Very nice hotel. Gave us a room right at the beach. Great value for money, though not as professional as the Cinnamon /Citrus there, but definitely the best value for money. Prompt service. Though breakfast was the same everyday over the course of the stay, with not a lot Mediterranean options.
2018 年 1 月に 2 泊滞在
Managing Director からの返信 (投稿日 : 2018 年 2 月 6 日)
Thank you for your kind review. It will definitely improve the team's morale. We sincerely apologize for the breakfast. We are working on improving our service to satisfy our guest's expectations. However, as disciplined hoteliers, we look forward to your next visit and shall ensure total comfort and satisfaction.

6/10 (普通)

Prasad

気になった点 : 施設のコンディションと設備
Beach hotel located in good place
Rooms are marginally good.
General Managerからの返信 (投稿日 : 2016 年 11 月 1 日)
Dear Guest, Thank you for your kind patronage of The Hikkaduwa Beach Hotel. We sincerely do appreciate your valuable feed back to further improve our service standards. Please do accept our sincere apologize for any inconvenience caused. Notwithstanding the above as disciplined hoteliers we look forward to welcome you in the near future. With regards, Tyrone Rabot

4/10 (不満)

sinna、sri lanka

気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Swimming pool is not good at all
The swimming pool's tile cuts and i have got cut in my hand and legs

8/10 (良い)

pradeep

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

2/10 (非常に不満)

Anthony

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible Hotel on a Busy Street
This is more of a hostel than a four star property! It is noisy and in serious need of a refurb. The pictures on the site must be 10 years old! Being unhappy with what we encountered after check-in, we asked for a manager but the staff weren't very helpful. After checking out early the next day a 'manager' appeared then went off into the back office only to return to say there was no refund on offer. I lost money on three nights accommodation but there was no choice but to check out. I wouldn't recommend this hotel at all!

6/10 (普通)

Tiina、Oulu

気になった点 : 客室の快適度
Sijainti suosii sukeltajaa
Hotelli sijaitsee turistialueen reunalla, mikä oli loistavaa, jos halusi käydä autenttisemmalla alueeella syömässä tai paikallisessa supermarketissa. Surffaajille matkaa surffirannalle tulee noin 2 km, mutta sukeltajien onneksi Hikkaduwan paras sukelluskeskus on seinänaapurina. Kolmen tähden hotelliksi yleisilme on hieno ja aamiaisessa on kattavasti sekä eurooppalaisia että paikallisia vaihtoehtoja. Aurinkopetejä on runsaasti, mutta vain puoleen riittää patjat. Huone ei alkuun vastannut odotuksia, ilmastointi piti korjata ja muurahaisia oli kaverina, mutta lämmin vesi ja perusominaisuudet ovat kuitenkin kunnossa.

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、客室の快適度
Stay anywhere else
I booked a deluxe room as pictured and was ushered into an old looking room. Other than the ladies at reception most other staff seemed disinterested and we had to wait about 1 hour for lunch to arrive

6/10 (普通)

宿泊されたお客様

気になった点 : スタッフとサービス
ottima posizione
posizione ottima, proprio sulla spiaggia, vicinissimo alla stazione bus e treno. Pulizia buona per gli standard dello sri lanka, colazione buona e a buffet. Attenzione,uno dei cuochi che lavora presso la struttura si offrirà di farvi da "autista" con il suo tuk tuk (ape piaggio modificata) , come autista non è male, peccato che non rispetti il prezzo pattuito avendo la tendenza a dire hundred al posto di thousend (100 al posto di 1000).

6/10 (普通)

Traveler V、Kw

良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 清潔度
On the beach!
was nice pleasent enjoyable not much to do after sun down restaurants close by 11 lot of water activities!!!

2/10 (非常に不満)

Karan、Philadelphia, USA

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Absolutely unacceptable
Absolutely filthy hotel. The room smelled like an ashtray and overlooked the busy main street, which was very noisy. There was a little blood splatter (possibly from an insect) in the middle of the bed spread and the bathroom smelled like sewage. We refused to check-in and asked to see the manager, who took about 20 minutes to show up. When he arrived, instead of apologizing for the problem, the manager was defensive about the cancellation policy. I told him I didn't care about the money and that we were leaving. As we were heading out the door manager offered to show another room with a partial view. I didn't want to be impolite so we looked at the other room offered, which was equally dank and had a view of their generator and the beach beyond. I then realized that we were not on the same page. To me this hotel was filthy and smelly and the manager did not see it that way. We took a tuk tuk to the other end of the town and just walked into another decent looking lodge. Checked in on the spot for 1/3 the price as this miserable hotel and stayed there comfortably for the rest of our time in Hikkaduwa. Overpriced and below par. I think this hotel caters to large tour groups that do not have a choice. Just avoid it if you can. Bad recommendation hotels.com. I may never use you again.