Het Helden Monument

Rooms clean. Excellent staff. Great breakfast. However minimal tea and coffee in the rooms with only paper cups supplied. Also power points for the kettle not conveniently situated. These were the only minus points in an otherwise great stay.

Conveniently located hotel on the edge of Brussels’s pedestrianised area, with a parking under the hotel. Room was clean and well furnished, bathroom large with double shower facilities. The hotel comes with free basic Wifi, which you can upgrade for EUR 15, but we booked an offer with enhanced Wifi and parking. When we queried with reception how to set it up we were told there was no such thing, then after a few minutes the employee came back and told us it was done. Nothing was actually changed in the Wifi login process so I don’t know whether they did anything or not. Leaving their car park was an issue - it took us 15 minutes as the door or barrier never opened (it is currently meant to be a ticketless process). None of the machine’s help buttons or phone by the door worked, so my wife had to get out of the car in the narrow ramp to manually open the door to try and get help from outside but then got stuck. I eventually managed to reach reception so they could override the barrier and door but this is a messy process