Herzogenburg Priory

Staff was helpful, breakfast was delicious, and room and bathroom very well kept!

I arrived at this property on a day when local authorities had issued a high heat alert due to extreme temperatures. Upon check-in, I discovered that the hotel does not have air conditioning. Both the lobby and the rooms were uncomfortably hot, making it impossible for me to stay safely. If you are considering this hotel, be sure to read the property details carefully. Since there is no air conditioning, you will definitely feel the effects of the heat during warm weather. I explained my health concerns to management and requested a full refund because the extreme temperatures made it unsafe for me to remain at the property. Unfortunately, they refused and charged me for three of the five nights I had originally booked, despite the citywide heat emergency. I was fortunate to find another hotel nearby with air conditioning at the last minute. I found the management’s response to be lacking in compassion and flexibility given the exceptional circumstances. While I understand cancellation policies exist, I was disappointed that no reasonable accommodation was made during an extreme weather emergency.

Excellent location, just minutes on foot from the Opera, world-famous cafés, museums, shopping, the casino, public transportation, and a lively stretch of restaurants and eateries set along the broad median between the main traffic lanes. The rooms and bathrooms are adequate, clean, and renovated—most importantly, without the musty or stale odors that can occasionally be an unwelcome “European special.” The bathroom design could be better, however, as taking a shower tends to leave water splashed across much of the floor. Service is efficient but more businesslike than welcoming, with little of the warmth one might hope for as a tourist. Breakfast is available but somewhat pricey. A little more warmth and hospitality would easily have elevated this to a five-star experience. Otherwise, a perfectly adequate but somewhat nondescript stay.