フロント

トゥルー バイ ヒルトン ハーシー チョコレート アベニューの口コミ

2.5 out of 5

口コミ

9.2

とても素晴らしい

評価 10 - 1005 件の口コミ中 690 件が非常に良い" "
評価 8 - 1005 件の口コミ中 211 件が良い" "
評価 6 - 1005 件の口コミ中 63 件が普通" "
評価 4 - 1005 件の口コミ中 28 件が不満" "
評価 2 - 1005 件の口コミ中 13 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

9.0/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 7 月に 1 泊滞在
Loからの返信 (投稿日 : 2021 年 8 月 1 日)
Thank you for staying with us and for your review! We look forward to you staying with us again soon!

10/10 (非常に良い)

Dana

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall the hotel was nice; however, the room is extremely small! Shade would no close. Nothing special about the breakfast. Staff was friendly.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Michelle

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Really helpful and kind staff. Super clean. Beds were very comfy. Love and will be back!!
2024 年 5 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 24 日)
Michelle, thank you for your review. I am so happy to hear that you enjoyed your clean accommodations, comfy beds and amazing service from our staff. We would love to welcome you back next time your travels bring you to beautiful Hershey PA !

10/10 (非常に良い)

Candice、savannah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The employees were so nice, sherita, steve, cory and nickolas, made my stay enjoyable.
2024 年 5 月に 4 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 20 日)
Candice,Thank you so much for your review and feedback regarding your stay with us! We love the staff shoutouts and will be sure to let them know!! We hope you think of us in the future when your travels bring you back to Hershey PA!

10/10 (非常に良い)

Elizabeth、Duncansville

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to all the Hershey attractions
2024 年 4 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 15 日)
Thank you Elizabeth for your review and feedback regarding our location! We are just minutes away from all Hershey has to offer! We hope you visit us again soon.

10/10 (非常に良い)

Destiny

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quick & easy!
2024 年 5 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 10 日)
Destiny, Thank you for your review and feedback. We hope you enjoyed your stay and we look forward to hosting you again soon!

10/10 (非常に良い)

Stefanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The rooms are a wee bit small, but they have big picture windows.
2024 年 5 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 10 日)
Stefanie, Thank you for your review and feedback. The rooms aren't huge, and this was there plan. The idea was to get you out of your room, visit and enjoy our large lobby and enjoy all Hershey has to offer. We understand not all guests enjoy this but not to worry, there are 22 Hilton brands to choose from! We hope you enjoyed your stay otherwise and we look forward to hosting you again soon!

10/10 (非常に良い)

Rachel、Burlington

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel. Great staff and room was nice and clean!
2024 年 5 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 7 日)
Rachel, Thank you for your review and feedback. We are so glad you enjoyed your clean accommodations and received amazing service from our staff. We hope you visit us again soon!

10/10 (非常に良い)

Carol

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 8 日)
Thank you Carol for your 5/5 review! We are so glad you enjoyed your stay and we hope you visit us again the next time your travels bring you to Hershey PA!

10/10 (非常に良い)

Amy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our entire stay was exceptional!!!!
2024 年 5 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 7 日)
Amy, Thank you for your review! We are so happy to hear your stay was exceptional! We hope you visit us again soon!

10/10 (非常に良い)

Ninni、bloomfield

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyed everything about our stay expect the AC that kept us awake all night. Would stay there again.
2024 年 5 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review. I am sorry to hear that the AC kept you up, I will let our management team know about this so we can ensure this does not happen in the future.

10/10 (非常に良い)

Adam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I loved that it was a quick 20 minute walk to Hershey Theatre in a very nice beautiful neighborhood. We had to go to a concert and for us the walk was perfect, didn't have to worry about the parking let alone 1900 people trying to get out of the parking lot at the same time so it worked for us. This hotel is close to everything. Even though we didn't go to Hershey Park it is right up the road and the outlet mall is a quick drive away also. The staff was all so nice and generous, which is just refreshing to experience again at hotels, it isn't always the case at other hotels but any staff we encountered was fantastic! We were night owls due to the concert being late and a weekday where everyone else staying was up at 6am on the dot ready to roll for their day and you knew it! LOL, as annoying as that was it is expected and thankfully we are normally morning people. Breakfast was breakfast, nothing to write home about, it did the job and I am happy it is included. Love that coffee and tea was 24/7 and if you were hungry or thirsty they have a great snack collection. Fridge in room but no coffee maker or microwave, but having coffee 24/7 it worked out and they do have a microwave by their snack bar if you need to re-heat anything :) I would definitely stay at this location again.
2024 年 5 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 6 日)
Thank you for your review! We appreciate the time you put in to leaving your feedback and recommendation to our future guests! We are so pleased you had a great experience with us, enjoyed the location, and the service you received during your stay. We hope you come visit us again soon!

10/10 (非常に良い)

Erika

2024 年 4 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 21 日)
Thanks Erika for your review! We hope you enjoyed your stay with us and would love to host you again soon!

10/10 (非常に良い)

Besmir

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful
2024 年 4 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your review! We hope you visit us again soon!

10/10 (非常に良い)

HORACIO

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I like the cleanliness of the room and all around the property.
2024 年 4 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 26 日)
Thank you for your review! I hope you come visit us again soon!

8/10 (良い)

Adele

家族旅行
良かった点 : 清潔度、スタッフとサービス
We had a problem with our car and the hotel extended our stay and made us comfortable while we waited.
2024 年 4 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 18 日)
Thank you for your review! I am so happy to hear that the hotel staff took good care of you while dealing with this inconvenience. Visit again soon!

8/10 (良い)

Linda、Adrian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice rooms, great shower. Breakfast was just OK
2024 年 4 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 17 日)
Thank you for your review Linda! We hope you visit us again soon!

10/10 (非常に良い)

Catherine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Liked room cleanliness, staff and service.
2024 年 3 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 16 日)
Thank you for your review on your recent stay with us. We are pleased to hear you enjoyed the staff, service and cleanliness you experienced during your visit. Please think of us the next time your travels bring you to Hershey PA!

10/10 (非常に良い)

Pamela、Middletown

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nuce quiet room!!!
2024 年 4 月に 3 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your review! We hope you enjoyed your stay. Please think of us the next time your travels bring you to Hershey PA!

10/10 (非常に良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thought the hotel was brand new . Room looked crisp and clean . Everything was modern and updated. The lobby had games to play and the staff was very friendly when I interacted. The hotel was walking distance to downtown Hershey PA. The hotel was in a unique setting , literally surrounded by small one family homes felt so friendly and inviting. Not industrial at all . There was plenty of parking that was well lit . Overall excellent hotel
2024 年 4 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 15 日)
Thank you for your review! I am so glad to hear you enjoyed the location, clean and crisp rooms, our modern and minimalistic design, and all our amenities. We hope you had a wonderful stay with us and would love to host you again in the future!

10/10 (非常に良い)

Lia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I have stayed here multiple times and never had a bad experience. The staff is very friendly and accommodating. The place is clean and offers a lot (breakfast, pool, gym, board games, shampoo, conditioner, and body wash). Overall one of the better hotels I have stayed at.
2024 年 4 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for your review and feedback. I am so glad to hear that you always have a great experience with us and you enjoy the staff, clean accommodatinos, and amenities. Thank you for being loyal to our TRU and we can't wait to host you again soon!

10/10 (非常に良い)

Nimalka

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 4 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 12 日)
Thank you for your review! We are so glad you had a great stay with us and look forward to hosting you again soon!

6/10 (普通)

Kiana

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The over all hotel and staff was great. The room size was extremely small though. There was also no tub it was a stand up shower and that didn’t work for the youngest child. The staff was friendly though.
2024 年 3 月に 3 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you for your review. The Tru by Hilton brand is one of the newest in the Hilton Portfolio and offers a more modernized style of accommodations. Its minimal yet meaningful, all TRU hotels are built with stand up showers vs a bath tub, it eliminates closet space and drawers, but offering alternatives for storage throughout the room, replacing bottles of shampoo/soaps with bulk dispensers, etc. The Tru rooms are built smaller as we recommend spending your time out visiting Hershey or spend time in our very unique lobby space to relax, work, play and chew. We hope you visit us again in the future!

6/10 (普通)

Jenna

2024 年 4 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 29 日)
Thanks for your review. What could we have done better to make sure we got a 5/5?We hope we are able to make it right for your on your next stay with us in Hershey PA!

10/10 (非常に良い)

Patricia

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is very family friendly! We had five teenage boys in our group. They were entertained with the foosball table and games available in the lobby area. Great breakfast in the morning with awesome coffee.
2024 年 4 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 9 日)
Patricia, Thank you for your review! We are so glad your boys enjoyed our hotel ammenities and breakfast! Think of us in the future when your travels bring you to Hershey PA!

10/10 (非常に良い)

Alex

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
nice quiet property
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 5 日)
Thanks Alex for your review! We are so happy to hear you enjoyed your stay and we hope to host you again soon.

10/10 (非常に良い)

Joshua

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you Joshua for your review. We thank you for your time and we hope to host you again soon!

10/10 (非常に良い)

Diana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 9 日)
Thank you Diana for your review. We are so glad you enjoyed your stay and we hope you visit us again soon.

10/10 (非常に良い)

KAYCEE

2024 年 3 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for your review and we hope you enjoyed your stay with us!

10/10 (非常に良い)

George

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service.
2024 年 3 月に 3 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your review and feedback about your customer service experience during your stay! We hope you visit us again soon.

10/10 (非常に良い)

Kathryn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 2 日)
Thanks Kathryn for your review! We hope to welcome you again soon.

6/10 (普通)

Prachi

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Reduced so many amenities in the room.. for even the smallest thing needed in room.. you need to go to the reception. Tru by Hilton is not like other Hiltons
2024 年 3 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 1 日)
Thank you for your feedback Prachi.You are right! The Tru by Hilton brand is one of the newest in the Hilton Portfolio and offers a more modernized style of accommodations - eliminating closet space and drawers, but offering alternatives for storage throughout the room, replacing bottles of shampoo/soaps with bulk dispensers, etc. Its minimal and clever design allows you a unique space to relax, work, play and chew. Your feedback goes a long way in ensuring we can enhance the experience of all of our guests at the hotel. While we know that the TRU is not for everyone, Hiltons portfolio has over 20 brands for you to choose from to fit your specific needs!

10/10 (非常に良い)

Miranda

2024 年 3 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for your review and we hope you enjoyed your stay and would love to host you again soon!

10/10 (非常に良い)

Ashley

ペット同伴の旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was nice
2024 年 3 月に 3 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for your review! We hope you enjoyed your stay and wish you back with us soon!

10/10 (非常に良い)

liliya

2024 年 3 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 5 月 21 日)
Thank you for your 5/5 review Liliya! We are so glad you chose us for your hotel accommodations and would love to welcome you back again soon.

10/10 (非常に良い)

Lisa、Wapwallopen

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was here for a quick night stay. Had a great experience and will be back again.
2024 年 3 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 3 月 25 日)
Lisa,Thank you for your review, we are so glad to hear you had a great stay and we would love to host you again soon!

8/10 (良い)

Bernard

出張, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great
2024 年 3 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your review! We hope you enjoyed your stay and we would love to host you again soon!

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 3 月 26 日)
Thank you for your review! We are glad you had a wonderful time with us and we hope to host you again soon!

10/10 (非常に良い)

Karen、Wayne

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good stay
2024 年 3 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 3 月 25 日)
Thank you for your review! We are so glad you enjoyed your stay with us.

10/10 (非常に良い)

ollie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Stephanie Sager, Area Director of Salesからの返信 (投稿日 : 2024 年 3 月 22 日)
Ollie,Thanks for your review! We hope you visit us again soon.

10/10 (非常に良い)

Michelle

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Tru properties are very clean, updated and staff was very nice and helpful
2024 年 3 月に 1 泊滞在
Stephanie Sager, Area Sales Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your 5.0 review on your recent stay with us! We love hearing about our cleanliness and well kept hotel and that you received amazing service from our staff!We hope you come back to see us again soon.

10/10 (非常に良い)

Stephen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean. quiet, and well run. Variety of options on continental breakfast.
2024 年 3 月に 1 泊滞在
Stephanie Sager, Area Sales Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Thank you for your 5.0 review and feedback! We apprectiate you taking the time to let us know how we did! We hope to welcome you again soon.

2/10 (非常に不満)

Robert

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Our stay was in one word “Horrible” it had nothing to do with the staff or hotel itself, The hotel was booked with what seemed like hundreds of teenagers that ran wild all night long, banging on our door constantly until about 2:00 a.m. before it finally stopped. I call called multiple time to complain but the nonsense continued. The staff was completely overwhelmed and it seemed that they could not do a thing about it, the group in room 508 were the main culprits, but there were other groups as well. The non- responsible parents were all in the lobby getting wasted. I walked down to get coffee and observed beer boxes everywhere, to much profanity to name and just a complete crab show in the lobby, the front desk clerk walked by me and literally looked scared for her safety. The staff did try to contact a coach and they stated “ it seemed as they did not care” Unfortunately my wife and I did had to confront the teens on our own, fortunately for us and Hilton it did not escalate to anything physical. I would suggest looking at the camera and identify the room that was causing this. My guess is 508, reach out to whoever rented the room and ban them for life. I will be reaching out to management and demanding a full refund.
2024 年 3 月に 1 泊滞在
Stephanie Sager, Area Sales Managerからの返信 (投稿日 : 2024 年 3 月 18 日)
Robert,Thank you very much for taking time to leave feedback regarding your stay. Guest satisfaction is our #1 priority and I am so sorry it seems that we have missed the mark on your stay. We will be reviewing the weekend and ensuring we get to the bottom of this. I know there were teams in house and as much as we try to contain them, it's sometimes harder than said. We truly would love the opportunity to make this right for you in hopes that we may earn your trust to stay with us again on your next visit to Hershey. Please reach out to the hotel management team if you would like to discuss your stay more.

10/10 (非常に良い)

Dianna

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed for a cheerleading event. Hotel was clean, staff was great and my family enjoyed the stay.
2024 年 3 月に 2 泊滞在
Stephanie Sager, Area Sales Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
Dianna,Thank you for your review and feedback regarding your stay. We are so happy to hear your family enjoyed the property and staff service during your visit. We hope to host you again soon!

10/10 (非常に良い)

James T

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was close to hershey
2024 年 3 月に 1 泊滞在
Stephanie Sager, Area Sales Managerからの返信 (投稿日 : 2024 年 3 月 8 日)
James,Thank you for your review! I hope you enjoyed your stay and we hope to host you again soon!

8/10 (良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Hotel and room was clean. Pool is small.
2024 年 2 月に 3 泊滞在
Theoからの返信 (投稿日 : 2024 年 3 月 3 日)
Thank you for your recent stay

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Theoからの返信 (投稿日 : 2024 年 2 月 29 日)
Thank you for recent stay

10/10 (非常に良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent staffs. Very friendly and polite .. will stay again
2024 年 2 月に 3 泊滞在
Stephanie Sager, Area Sales Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Rachel- Thank you for your review and feedback. We cannot wait to host you on your next trip to Hershey!

10/10 (非常に良い)

Joanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent stay!
We had such an excellent stay here! The hotel was very clean throughout. The manager and front desk clerks were exceptionally kind and friendly. The rooms are pretty sparse, but we didn’t miss any of the frills and the beds were really comfy. We enjoyed the all day coffee bar in the lobby. Breakfast was typical hotel fare, but the buffet area was clean and well stocked. The only drawbacks to this hotel were that the rooms aren’t sound proofed super well, so hall noise and noise from other rooms was a little loud. In addition, the hotel is located in a residential neighborhood and not in walking distance to restaurants. The hotel does a nice job of providing convenience foods for sale in the lobby, but an onsite restaurant would be so great here.
2024 年 2 月に 1 泊滞在
Stephanie Sager, Area Sales Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Joanne- Thank you for your review and feedback regarding your recent stay! I absolutely love to hear that you recieved amazing service from our staff, our free hot breakfast and 24 hour coffee. I apologize for any noise disturbances you experienced during your stay and I can understand your frusteration while trying to get a good nights sleep. We hope you consider staying again in the future!

8/10 (良い)

Kristen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great trip
We had a great time, free breakfast was good, place was clean, check in and out was super easy. Plenty of parking. Only 2 downfalls- 1) pool was so heavily chlorinated that my daughter's bathing suit changed color! 2) WiFi wasn't free unless you were an honors member!?! What's up with that?! Oh yeah and games in lobby were a great add on
Free breakfast
2024 年 2 月に 1 泊滞在
Heather Oからの返信 (投稿日 : 2024 年 2 月 21 日)
Thank you so much for writing a review about your recent stay with us. We're happy to hear that you enjoyed your stay. Our team takes pride in making sure each and every guest has a memorable stay. We're sorry to hear that you had issues with the pool. We actually don't have a chlorinated pool here. The pool is a heated Salt water pool. Is it possible that the suit had a reaction to the salt water? WiFi is free for all Hilton Honors members at all Hilton hotels and joining Hilton Honors is completely free! I personally love utilizing the digital key as I always forget my key in the room when I take my daughter to the pool but never remember until I'm standing outside my door after a swim. We're glad that you and your family were able to enjoy the variety of games that we have in the lobby! I love watching how excited everyone gets for the foosball tables! Can't wait to see you again the next time you're in town!