Find hotels near Heritage Rose Garden, San Jose from ￥18,670

"Very clean and quiet "

"I loved the cleanliness and freshness of the room. It was pretty comfortable and spacious. Great for a single work-related traveler. There's plenty of parking around the hotel so I didn't bother using paid parking."

"I booked the room with the expectation that the Westin hotel was among the best in the city. The room seemed clean and everything seemed to be in order and our first night was fine. It wasnt until the following morning, when I went to take a shower that I noticed an issue. In the shower, there was a cockaroach"

"Great stay!"

"I thought from reading the previous ratings that this would be a nice place. Boy were we disappointed! They were supposed to have a bar and restaurant. They might have once but not anymore. Rooms were dirty. Nobody was bothering to clean around the baseboards in the bathroom. It’s almost as though they just pushed the dirt to the sides of the room. The breakfast, which was supposed to be included didn’t exist. You could buy a seriously overpriced muffin, dry cereal, etc., but the price was outrageous. The property is being sold so hopefully it will improve, but right now I will avoid it."

"There was a dead cockroach in the fridge! Towels were changed once in four days. And all this for $150 per night! Terrible!"

"I liked holiday inn but customer service could be a lot better and I don't like how I still haven't received my deposit back when I checked out March 14, I call the employee said they released my 50$ but she lied cash app showing a hold on my deposit and it's supposed to be 3-5 days the lady said ."

"Property can definitely be improved. "

"I did not know they had a shuttle. I used Uber."