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レジデンス イン バイ マリオット ヘレナの口コミ

3 out of 5
レジデンス イン バイ マリオット ヘレナ
2500 E Custer Ave, Helena, MT

口コミ

9.4

最高に素晴らしい

評価 10 - 407 件の口コミ中 316 件が非常に良い" "
評価 8 - 407 件の口コミ中 57 件が良い" "
評価 6 - 407 件の口コミ中 20 件が普通" "
評価 4 - 407 件の口コミ中 10 件が不満" "
評価 2 - 407 件の口コミ中 4 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

9.2/10

設備とサービス

9.6/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Garth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall, very nice property. The pool should open at 6am (not 8am) for travelers who want to have a morning swim before they depart.
2024 年 5 月に 1 泊滞在

8/10 (良い)

john

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Vistas from the Hotel, be it north or south. My only criticism was the breakfast, which was ample yet boring with sausage every morning [sometimes like hockey pucks] and inability to make your own waffles or pancakes!
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Jessica

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love that they have a splash pad for little kids and the pool is actually warm and CLEAN.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Arlene

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 4 月に 3 泊滞在
Velvetからの返信 (投稿日 : 2024 年 4 月 17 日)
Good morning,Thank you for staying at the Residence Inn in Helena. We appreciate your high review and we hope you are able to stop in again. Thank you,

10/10 (非常に良い)

Amber

2024 年 4 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2024 年 5 月 6 日)
Good morning,Thank you for staying at the Residence Inn Helena. We appreciate your high review and hope you are able to visit us again. Thank you,

10/10 (非常に良い)

Helen

良かった点 : 設備とサービス
Excellent, the room, area, facilities, breakfast. I highly recommended.
2024 年 4 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2024 年 4 月 17 日)
Good morning, Thank you for staying at the Residence Inn in Helena. We are thrilled to hear you had a great experience during your stay. We appreciate you taking the time to give us a high review and comments. We hope you are able to visit us again. Thank you,

10/10 (非常に良い)

Barrie

家族旅行
良かった点 : 設備とサービス
new facility. nice. quiet. pool area very nice.
2024 年 3 月に 2 泊滞在
Velvetからの返信 (投稿日 : 2024 年 3 月 27 日)
Good afternoon, We are happy to hear you had a great stay and enjoyed our property. Thank you for the high review and we hope to see you again.

10/10 (非常に良い)

Kyle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Shannon and Angela were very helpful
2024 年 3 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2024 年 3 月 27 日)
Good afternoon,Thank you for choosing to stay at the Residence Inn Helena. We are glad to hear that Shannon and Angela were very helpful with your stay. We appreciate your high review and kind words. We hope you are able to visit us again. Thank you,

10/10 (非常に良い)

Richard

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was clean, the staff was very friendly and super helpful. Breakfast was great! Only complaint I had was our dishes weren't fully cleaned, so we had to wash them again before use.
2024 年 1 月に 2 泊滞在
Velvetからの返信 (投稿日 : 2024 年 3 月 27 日)
Good morning, Thank you for choosing to stay at the Residence Inn in Helena. We apologize for finding dirty dishes in your room during your stay. We have discussed this with our housekeeping team in order to perform better service. Thank you for bringing this to our attention. We are also happy to hear you enjoyed the breakfast, our staff and all the amenities our property has to offer. Thank you for your business.

10/10 (非常に良い)

Aaron

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything about the stay was very good
2024 年 3 月に 2 泊滞在
Velvetからの返信 (投稿日 : 2024 年 3 月 27 日)
Good morning,Thank you for staying at the Residence Inn Helena. We are thrilled to hear your enjoyed your stay and everything was good. We hope you are able to visit us again. Thank you for your business.

10/10 (非常に良い)

Brian

良かった点 : 施設のコンディションと設備
Good place and assume people
2024 年 2 月に 2 泊滞在

6/10 (普通)

Rainbow

良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
We have stayed once every year for my daughter and her friends to go swimming. Every single time, the sheets have been dirty and you can see the hair and whatnot from other guests inside the sheets. It would seem they don’t change them unless it’s more evidently dirty. It’s gross, and I’ve taken to bringing my own sheets. We would go to a different hotel but this one has the best pool for Helena.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Kristina

Check in staff was the friendliest I’ve ever had in Helena.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

troy、Cedar Hilss

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Chad

家族旅行
良かった点 : 清潔度、スタッフとサービス
2023 年 12 月に 1 泊滞在

8/10 (良い)

Corey

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Roomy and comfortable
2023 年 12 月に 4 泊滞在

2/10 (非常に不満)

Shannon

出張
良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Deborah Lee

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I stay here whenever I'm in Helena because its got everything I need to feel at home, plus a decent gym. I'm able to cook something simple when I don't feel like going out and it's close to lots of eating options. Breakfast is pretty standard, which works for me, but if someone is looking for more this wouldn't be the place. Basically I feel safe, comfortable and prepared to go about my day.
2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

Jared John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the airport
2023 年 11 月に 1 泊滞在

10/10 (非常に良い)

Sarah

良かった点 : スタッフとサービス
2023 年 11 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2023 年 11 月 10 日)
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We appreciate your high review and business.We hope you are able to visit us again.Thank you

10/10 (非常に良い)

Sandy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2023 年 11 月 10 日)
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We appreciate your high review and business. We hope you are able to visit us again.Thank you,

10/10 (非常に良い)

Marilyn

良かった点 : 清潔度、スタッフとサービス
We had a suite with a fireplace. The suite was great with a small kitchen area, fridge and stove etc. We didn’t really use that. Staff was great. Breakfast was good. My only complaint was that the bedroom was extremely cold. We had to turn the heat way up and keep the door open for it to warm up. I slept in my parka all night.
2023 年 10 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2023 年 11 月 10 日)
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We apologize for the inconvenience you experienced with the cold room. We appreciate you taking the time to review our property and rate us with a high score. We hope you are abe to visit us again. Thank you,

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Highly recommend
Wonderful experience . Free airport shuttle . Clean clean clean . Modern decor and comfortable beds .
2023 年 8 月に 3 泊滞在
Velvetからの返信 (投稿日 : 2023 年 9 月 28 日)
Thank you for choosing to stay at the Residence Inn Helena. We are thrilled to hear you enjoyed your stay at our property. We appreciate your high review and kind words. We hope you are able to visit us again.Thank you,

10/10 (非常に良い)

Courtney

家族旅行
The room was fantastic!! The bed was very comfortable, and we really enjoyed the coffee provided in the room!!
2023 年 6 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2023 年 6 月 14 日)
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We are thrilled to hear you enjoyed the coffee in your room, stay and all the amenities our property has to offer. We appreciate your high review, kind words and business. We hope you are able to visit us again. Thank you,

10/10 (非常に良い)

RYAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2023 年 5 月 24 日)
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We appreciate your high review and business. We hope you are able to visit us again.Thank you,

10/10 (非常に良い)

Tatiana

良かった点 : 清潔度、施設のコンディションと設備
Great property. The only problem that there is no dining on site or around.
2023 年 5 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2023 年 5 月 15 日)
Thank you for choosing to stay at the Residence Inn Helena. We are thrilled to hear you enjoyed your stay at the property. We appreciate your high review and business. We hope you are able to visit us again. Have a wonderful day.Thank you,

10/10 (非常に良い)

Diane

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Love to stay here with grandkids. Great pool area. Great breakfast . Pleasant and helpful staff.
2023 年 5 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2023 年 5 月 24 日)
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We are happy to hear you enjoyed your stay, the staff and pool. We appreciate your kind words, high review and business. We hope you are able to visit us again. Thank you,

10/10 (非常に良い)

Sandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great room and service
Desk clerk was very friendly and helpful. We loved the room. It was clean and in great shape. Our only one complaint is that the bed was too hard. Will stay here again though..
2023 年 4 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2023 年 5 月 3 日)
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We are thrilled to hear you enjoyed your stay and all the amenities our property has to offer. We appreciate your high review and hope you are able to visit us again. Thank you,

6/10 (普通)

Pete

2023 年 4 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2023 年 5 月 15 日)
Thank you for choosing the Residence Inn Helena. We hope you are able to visit us again.Best regards,

10/10 (非常に良い)

Dianne、El Paso

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 4 月に 3 泊滞在

8/10 (良い)

Teeraporn

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
This is hands down one of the best hotels we’ve stayed at and always try to get rooms here when we visit family in Helena. The only reason I didn’t give it the usual 5 star rating this time is because the rooms we were in were rearranged from the original design to accommodate 2 queen beds. It makes the room feel strange and the plugs for your devices are no longer easily accessible. This could be alleviated by putting a nightstand lamp(s) with usb ports on it or some desktop type of charger. Also, these rooms appeared older and more worn. They were as usual spotless.
2023 年 2 月に 3 泊滞在
Robert General Managerからの返信 (投稿日 : 2023 年 2 月 21 日)
Dear Teeraporn,Thank you so much for being a guest again at our Helena Residence Inn and for the kind review. We do apologize for the rearranged room and any inconveniences. We only follow Marriott standards as they change. We hope you will visit us again soon and have a wonderful day!

10/10 (非常に良い)

Cindy

2022 年 12 月に 2 泊滞在
Robert General Managerからの返信 (投稿日 : 2023 年 1 月 5 日)
Thank you so much for being a guest at our Helena Residence Inn. Our staff takes great pride in ensuring your stay is as good as possible. Please come back and see us very soon and have a wonderful day.

4/10 (不満)

Carli

気になった点 : 清潔度、客室の快適度
Needs Maintenance and Updating.
Well there was pink mold around the top of the tub, the walls are very thin and people obviously left their dogs unattended in the rooms. We brought our dogs, and we never leave them in the room alone, but got charged $75 cleaning fee. Also the door was broken the lock would engage itself when opening the door so it wouldn't close unless you turned the handle on the inside of the door. There was a countertop when you first enter that literally wobbled so I wouldn't even put my purse on it. The water heater closet in the room made an ungodly squeaking noise that sounded like tennis shoes on a gym floor. They had a pull out bed that we attempted to sleep on because of the noisy upstairs people, but it was not a mattress by any standards. We stay in Helena many times a year and we will not be staying here again.
2022 年 12 月に 5 泊滞在
Velvetからの返信 (投稿日 : 2023 年 1 月 31 日)
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We sincerely apologize for the substandard cleaning. I have researched all our records and found no complaints about this. Had you came to the front desk and mentioned these issues we could have addressed the problem. There is always a cleaning fee when we have pets stay. There are certain specifications we have to do when cleaning a pet room for the next guest. Again we sincerely apologize for your negative experience. Thank you,

2/10 (非常に不満)

Jim

10/10 (非常に良い)

Heather

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

10/10 (非常に良い)

Andrew

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 1 泊滞在
Robert General Managerからの返信 (投稿日 : 2023 年 1 月 5 日)
We appreciate you being our guest and for the kind review. I will share this review with our staff as they take great pride in the work they do to make your stay as good as it can be. Please come see us again real soon and have a wonderful day!

10/10 (非常に良い)

Teeraporn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spotlessly clean! Always such a pleasant stay. Never disappointed.
2022 年 12 月に 1 泊滞在
Robert General Managerからの返信 (投稿日 : 2023 年 1 月 5 日)
Thank you so much for staying with us at our Helena Residence Inn and for such a warm review. We hope you will come see us again very soon and have the best day!

10/10 (非常に良い)

Sherman

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2022 年 12 月に 5 泊滞在
Robert General Managerからの返信 (投稿日 : 2022 年 12 月 30 日)
Dear guest,Thank you so much for being our guest and for the very kind review. Our staff works very hard in ensuring that your stay is as good as possible. Please come see us again real soon and have a wonderful day!

10/10 (非常に良い)

Barbra

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 12 月に 1 泊滞在
Robert General Managerからの返信 (投稿日 : 2022 年 12 月 27 日)
Thank you so much for being a guest at our Helena Residence Inn. Our staff works very hard ensuring your stay is as good as possible. Please come see us again real soon and have a wonderful day!

8/10 (良い)

David

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 11 月に 1 泊滞在
Robert General Managerからの返信 (投稿日 : 2022 年 11 月 23 日)
Dear David,Thank you so much for being a guest at our Residence Inn here in Helena. We also appreciate the kind review. Our staff works very hard to ensure your stay is as good as possible. Please come see us again real soon and have a wonderful day!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Disappointed and mislead
We booked a king studio, upon arrival we were told had to upgrade you to a suite. We opened the door to a small room handicapped, difficult to operate door, small lower everything. Misleading like we were getting something special. Being handicap is hard enough not a conciliation prize from Marriott. You should give refunds on breakfast. The past two stays - horrible
2022 年 11 月に 1 泊滞在
Robert General Managerからの返信 (投稿日 : 2022 年 11 月 21 日)
Thank you so much for being our guest. We do apologize for any inconveniences you experienced with the room and breakfast. Unfortunately we cannot refund a free breakfast as there is no charge. Again, sorry it wasn't to your liking. Please come see us again soon and have a wonderful day.

10/10 (非常に良い)

Raymond

出張
良かった点 : 清潔度、スタッフとサービス
Very friendly and helpful
Robert General Managerからの返信 (投稿日 : 2022 年 11 月 8 日)
Thank you so much for being a guest with us at our Helena Residence Inn and for the kind review. Please come see us again real soon and have a great day!

10/10 (非常に良い)

Teeraporn

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Except for 2 hairs found on the bar of soap and in the shower, the room was perfect! Great hotel overall!
Robert General Managerからの返信 (投稿日 : 2022 年 11 月 8 日)
Thank you so much for being our guest at our Helena Residence Inn. We are sorry for the inconvenience of the hairs you found. Please let us know next time if there are any issues as we can resolve them as soon as possible. Thank you and have a wonderful day.

10/10 (非常に良い)

Frances

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 2 泊滞在
Velvetからの返信 (投稿日 : 2022 年 10 月 7 日)
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We are happy to hear you enjoyed your stay and all the amenities our property has to offer. We appreciate your high review and business. We hope you are able to visit us again.Thank you,

10/10 (非常に良い)

Tracy

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing Stay
The room was perfectly comfortable and spacious. The Pool was great and warm the splash pad for the kiddos was a very nice touch. I might suggest more kid-friendly foods for breakfast but everything else was spectacular We had a wonderful stay there and will be back
2022 年 9 月に 2 泊滞在
Velvetからの返信 (投稿日 : 2022 年 9 月 29 日)
Good morning,Thank you for choosing to stay at the Residence Inn Helena. We are glad to hear you enjoyed the pool area, your stay and all the amenities our property has to offer. We appreciate you taking the time to review our property and rate us with a high score. We also appreciate your kind words and business. We hope you are able to visit us again.Thank you,

8/10 (良い)

Laine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 8 月に 1 泊滞在

10/10 (非常に良い)

Sara E

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful & clean hotel, very comfortable suite room. Enjoyed our stay here.
2022 年 8 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2022 年 8 月 8 日)
Good morning, Thank you for staying at the Residence Inn Helena. We are happy to hear you enjoyed your stay, your room and all the amenities our property has to offer. We appreciate your high review, kind words and business. We hope you are able to visit us again. Thank you,

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had an issue with the air conditioning not working. A portable unit was in the main living area but nothing in the bedroom. This was when temps were in the 90's-100. They did bring a fan for the bedroom but did minimize the comfort of the unit for our stay. Staff did respond to our concern but no other option was available but the fan as the hotel was booked.
2022 年 7 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2022 年 7 月 19 日)
Good morning, Thank you for choosing to stay at the Residence Inn Helena. We apologize for the inconvenience you experienced with the air conditioning during your stay. We do appreciate you taking the time to review our property with any concerns. Our staff is committed to offering and accommodating our guests. We hope you are able to visit us again. Have a wonderful day. Thank you,

10/10 (非常に良い)

Wolfgang

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Sehr schönes Hotel, sehr große und saubere Zimmer. Die Einrichtung hat einen neuen und gepflegten Eindruck gemacht. Sehr lobenswert endlich ein Hotel mit Porzellangeschirr und Besteck, kein Plastik. Gute Auswahl beim Frühstück, sogar frisches Obst.
2022 年 7 月に 1 泊滞在
Velvetからの返信 (投稿日 : 2022 年 7 月 18 日)
Good morning, Thank you for staying at the Residence Inn Helena. We are happy to hear you enjoyed your stay and all the amenities our property has to offer. We appreciate your review and business. We hope you are able to visit us again. Thank you,