In the middle of our first night the electricity went off. We woke up sweaty- no AC, no fan, in complete darkness. In the morning, we were informed they were working on restoring. No breakfast obviously. We went out, came back around noon- nothing is changed. I asked for some flashlight, as it is dark like in the cave in that room. They didn't have any. We used our phones to light up the way to the bathroom. We told staff if electricity isn't back on at 4pm we will move out and to tell owners we need refund as we can't use our room. Went out again. Came back- no electricity- so we are moving out. THEY REFUSED REFUND, EVEN AFTER I TRIED REASONING WITH THE OWNER. THEIR POLICY INCL BUILDING COLLAPSE AS NO REASON FOR REFUND! Now here is the thing- being Americans we have a limited choice when it comes to hotels, we cannot use any government properties, so we chose the best possible option out of privately owned hotels, and also their best room- at close to $300/ night. You would think at that price point they will have some CUSTOMER SERVICE? They don't. Thankfully I recorded conversations and conditions, and filed a complaint with Expedia. The owner came up with all sorts of lies and made up stories too, childish if you ask me. About hotel: it is an OLD BUILDING pretending to be artsy by hanging some abstracts, that a 6yo could paint, on the walls. We could smell musky odor they are trying to hide with countless air fresheners, after AC was off. Not worth it. Not recommended.
