8/10 (良い)
宿泊されたお客様
家族旅行
2024 年 2 月 4 日
良かった点 : 施設のコンディションと設備、客室の快適度
Not good organization
I sent messages to the hotel to ask some questions many times since about 3 weeks before the arriving date, but I got no answers at all.
So, I asked customer service of hotels.com to help me just before my depature.
They told me
they called the hotel, but no answer.I asked the customer service several times to help me, but they told me the hotel didn't answer and they were not helpful.
I finally made an international call just a half day before my depature by myself.
I could talk with the hotel, but they couldn't find my reservation first, and they were going to give me a wrong type roo
m first.I was lucky I found it out before my arrival.
Everytime I called the front desk from my room during my stay, there was no answer.So, I had to go to the front desk ti talk or just give up.
Those things were so stressful, but the location was good and I had a kitchen in my room, so it was a good stay.
宿泊されたお客様
2024 年 1 月に 6 泊滞在