その他

アストラル ロッジの口コミ

3 out of 5
アストラル ロッジ
4 Carlisle Parade, Hastings, England

口コミ

8.4

とても良い

評価 10 - 179 件の口コミ中 75 件が非常に良い" "
評価 8 - 179 件の口コミ中 74 件が良い" "
評価 6 - 179 件の口コミ中 17 件が普通" "
評価 4 - 179 件の口コミ中 7 件が不満" "
評価 2 - 179 件の口コミ中 6 件が非常に不満" "

8.8/10

清潔度

8.6/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 7 月に 2 泊滞在
Kevinからの返信 (投稿日 : 2019 年 8 月 7 日)
Many thanks for your feedback

2/10 (非常に不満)

Ryan

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

G

2023 年 9 月に 2 泊滞在
Evgeniaからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you , for your feedback.We glad you have enjoyed your stay The best wishes

10/10 (非常に良い)

Angela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely room with a sea view, clean and fridge was a bonus!
2023 年 6 月に 2 泊滞在
Louieからの返信 (投稿日 : 2023 年 6 月 26 日)
thank you for your review.

10/10 (非常に良い)

Penny

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Good time had by all.
Had a lovely time. It was very windy, and was nice to listen to the waves. Good that the dogs were welcome too.
2023 年 3 月に 2 泊滞在
Evgeniaからの返信 (投稿日 : 2023 年 4 月 3 日)
Thank you very much , for staying with us . We hope to see you back one day.Kind regards

10/10 (非常に良い)

Odiah

2023 年 3 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2023 年 4 月 3 日)
Thank you very much Odiah for your feed back . we are very happy , you have enjoyed your stay. Looking forward to see you back one day.Kind regards

6/10 (普通)

James

2023 年 3 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2023 年 4 月 3 日)
We are very sorry James,that you have had some noise from the room above during night time.We regret , we found out about it only in the morning , because we could sorted it out earlier.The best wishes

2/10 (非常に不満)

Emily

2023 年 3 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Emily , we are very sad to hear, you did not enjoy your stay .In Astral Lodge, aswe are always trying to make the stay of our guests as comfortable , as possible , but something it is not possible as guest expectation of our small family run could be too high .If you thought, the room is not up to your expectation and you do not want to stay ,,we would be more then happy issue the refund.Kind regards

10/10 (非常に良い)

Trevor

2023 年 2 月に 1 泊滞在
Hollyからの返信 (投稿日 : 2023 年 3 月 11 日)
Thank you for your review, glad you enjoyed your stay!

10/10 (非常に良い)

Kerry

2023 年 2 月に 1 泊滞在
Geniaからの返信 (投稿日 : 2023 年 2 月 17 日)
Hello Kerry,Thank you for your feedback, we are glad you have enjoyed your stay .We hope to see you back sometimes.Kind regards

2/10 (非常に不満)

Roberto

2022 年 12 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2022 年 12 月 27 日)
Dear Roberto ,We are sorry to hear you did not enjoy your stay . I believe, when you and your girlfriend left you both said , that everything was fine. Can you please comment ,what was terrible in your room?

10/10 (非常に良い)

Sylwia

2022 年 11 月に 1 泊滞在
hollyからの返信 (投稿日 : 2022 年 11 月 23 日)
Thank you for your review, glad you enjoyed your stay!:)

10/10 (非常に良い)

david.

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property is clean and quiet and well located to walk around hastings. The rooms are a bit small but for the price good value for money and the rooms are clean and newly renovated.
2022 年 9 月に 1 泊滞在
Receptionからの返信 (投稿日 : 2022 年 9 月 22 日)
Dear Guest,Thank you for your review, please come again soon.Kind RegardsAstral Lodge Reception

8/10 (良い)

Lea

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2022 年 9 月 27 日)
Thank you for taking the time to review us, we are happy you enjoyed your stay :)Kind RegardsAstral Lodge Hotel

10/10 (非常に良い)

Jessica

2022 年 8 月に 2 泊滞在

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 3 泊滞在
Hotel Reservationsからの返信 (投稿日 : 2022 年 8 月 13 日)
Thank you Elizabeth :)

8/10 (良い)

Tony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice makeover and a comfy bed.
This hotel has had a complete makeover and has been done to a good standard. Lovely views of the seafront and the pier. There was some road noise in the room but did not bother us, the comfy bed soon sent us off to sleep. One issue was no hot water during our stay, but we were only there a couple of nights (one of them Sunday) and I am sure the problem would have been sorted if we asked. There is parking outside the hotel, but only free between 8pm and 9am and spaces are limited.
2022 年 8 月に 2 泊滞在
Hotel Reservationsからの返信 (投稿日 : 2022 年 8 月 13 日)
Hello Tony, Thank you so much for your feedback. We investigated after you left and the plumber found air in the boiler :( This road is particularly busy in the summer with seaside traffic, plus we have roadworks a bit further up which means extra traffic lights and lots of stopping/starting traffic etc. Your compliment about the refurbishment is much appreciated. Thanks again Astral Lodge Reception

6/10 (普通)

Nicola

良かった点 : 清潔度、客室の快適度
Lodge Nice Stay
The hotel was clean and staff welcoming. However we had a smell of drainage from the bathroom. TV could be more updated. More teabags and another bin in the main room would be helpful.
2022 年 8 月に 2 泊滞在
Hotel Reservationsからの返信 (投稿日 : 2022 年 8 月 13 日)
Thank you for your feedback Nicola, points duly noted and fed back to the proprietor. Kind Regards Astral Lodge Reception

8/10 (良い)

Beau

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Think I was a miss ude
2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Zandie

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Was amazing but hot !
2022 年 7 月に 2 泊滞在
Hotel Reservationsからの返信 (投稿日 : 2022 年 8 月 13 日)
Thankyou Zandie :)

10/10 (非常に良い)

alisha

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I loved the Room it had a balcony which was a bonus I would defiantly stay there again. Quiet I had no issues what so ever Thankyou very much :)
2022 年 6 月に 1 泊滞在
Hotel Reservationsからの返信 (投稿日 : 2022 年 7 月 2 日)
Thank you for taking the time to review our Hotel, we appreciate it and we are very happy that you enjoyed your stay here at Astral Lodge.

10/10 (非常に良い)

Jade

2022 年 5 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2022 年 5 月 18 日)
Thank you very much Jade, we glad you have enjoyed your stay. Kind regards Evgenia

6/10 (普通)

Clare

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was too cold for a winter stay but would return in summer or with hot water bottles and extra blankets. Bathroom was nice with a good shower. Tea etc was topped up when the room was made up nicely. You can hear everything in adjacent rooms. It's OK as long as reasonably priced.
2022 年 3 月に 2 泊滞在

8/10 (良い)

K.Coulson

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great views
Helpful check in, comfortable, clean room with great sea views. Slight traffic noise, unfortunately but it is by a busy road. Great location with a short walk to the old town. like many places these days, no breakfast, which is a shame but there's a cafe very close by and many other eateries.
2021 年 12 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 12 月 6 日)
Thank you for your feedback , we glad you liked your stay. Kind Regards

10/10 (非常に良い)

Natalie

2021 年 10 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 10 月 20 日)
Thank you Natalie , we are appreciate your feedback and glad you have enjoed your stay at Astral Lodge

10/10 (非常に良い)

Kelly

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fabulous hotel
The hotel was lovely the receptionist was very polite, the room was clean and modern and the bed was comfy. We woke up and had a lovely cup of coffee looking at the sea view. Would highly recommend
2021 年 10 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 10 月 20 日)
Thank you very much Kelly for yfeedback, it is wonderful, you had enjoyed your stay with us.

10/10 (非常に良い)

Ricky

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic! Dexter and I's favourite place to stay
Amazing staff, very very clean, shower nice and hot and some rooms have an amazing seaview! Nothing is too much trouble for the ladies here. Superb and cannot wait to go back!! A+++++
Sunrise in Hastings.  Just across the road from Astral.
2021 年 8 月に 4 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 10 月 20 日)
Thank you Ricky for your feedback, it would like great to see you and Dexter back.

10/10 (非常に良い)

宿泊されたお客様

2021 年 9 月に 1 泊滞在
Hollyからの返信 (投稿日 : 2021 年 9 月 25 日)
Thank you for your review, glad you enjoyed your stay:)

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
A pleasantly average stay
Pros: * Very clean * Pleasant neutral decor * Easy central location * Daily housekeeping * Free WiFi Cons: * No on site parking (a public carpark is 5mins away) * Lukewarm shower
2021 年 9 月に 2 泊滞在
Hollyからの返信 (投稿日 : 2021 年 9 月 22 日)
Thank you for your review, glad you enjoyed your stay:) Sorry about the temperature of the shower, we will look into this.

10/10 (非常に良い)

Tracey

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely updated and very clean. Worth a visit. Close to both new and old town of Hastings and all the attractions.
2021 年 9 月に 1 泊滞在
Hollyからの返信 (投稿日 : 2021 年 9 月 22 日)
Thank you for the review, glad you enjoyed your stay!:)

4/10 (不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great views of the beach, clean room but found hairs in the bed.
2021 年 8 月に 1 泊滞在
Hollyからの返信 (投稿日 : 2021 年 9 月 10 日)
Thank you for your review, glad you enjoyed you stay!

8/10 (良い)

Adrian

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2021 年 9 月に 2 泊滞在
Holly からの返信 (投稿日 : 2021 年 9 月 18 日)
Thank you for your review, glad you enjoyed your stay :)

6/10 (普通)

Viv

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 客室の快適度
Geat View - facilities less so
Nice enough room with a great location and sea view. Unfortunately, the wifi stopped working both mornings we were there, and also the hot water was pretty lukewarm - luckily it was good weather so bearable, but not comfortable.
2021 年 8 月に 2 泊滞在
Hollyからの返信 (投稿日 : 2021 年 9 月 10 日)
Thank you for your review, we will look in to these problem spots and improve them.

10/10 (非常に良い)

Catherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Family and pet friendly with style
Amazing value comfortable family pet friendly accommodation that still has style….at last!
2021 年 8 月に 2 泊滞在
Holly からの返信 (投稿日 : 2021 年 9 月 10 日)
Thank you for your review, glad you enjoyed your stay!:)

10/10 (非常に良い)

Leonardo

家族旅行
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2021 年 8 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 9 月 1 日)
Thank you very much Leonardo, it was nice to have you in our hotel. Kind regards

8/10 (良い)

s

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Weekend away
Very helpful. We checked in late. But needed extra duvet. It was brought up straight away. Family room was little cramped but nothing we couldnt manage.
2021 年 8 月に 1 泊滞在
Hollyからの返信 (投稿日 : 2021 年 9 月 18 日)
Thank you for your review, glad you enjoyed your stay!:)

10/10 (非常に良い)

Steve

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
August Bank Holiday 2021
Great stay in clean comfortable room. Will definitely consider a return trip.
2021 年 8 月に 3 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 8 月 31 日)
Thank you very much Steve,for your feedback,That is wonderful you have ebjoyed your stay at Astral Lodge, we are looking forward to see you sometimes again. Kind regards

10/10 (非常に良い)

Gita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super
Newly renovated room and bathroom. Clean. Very good mattress. Cozy room. Good location. Good price.
2021 年 8 月に 2 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 8 月 31 日)
Thank you very much Gita, we are pleased to know you have had a comfortable stay at our hotel. Kind regards

8/10 (良い)

Paul

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect for a nights stay
Room was nice, comfy bed, sea view, but on main road very noisy, take some ears plugs. Close to town, Overall perfect for a nights stay. Parking vouchers are not offered even though Hotel.com advertise as such but only £8 for 24 hrs in local car park.
2021 年 8 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 8 月 31 日)
Hello,Paul , thank you for your feedback ,that is wonderfull you had enjoed your stay and we will look into our description about parking on Hotel.com as it old one and should be removed. Kind regards

10/10 (非常に良い)

Jacci

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 2 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 8 月 29 日)
Thank you very much Jacci, we value your feedback and very happy you had enjoyed staying at Astral Lodge. The best wishes

10/10 (非常に良い)

Pilar

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It was really well
2021 年 8 月に 1 泊滞在
Hollyからの返信 (投稿日 : 2021 年 9 月 18 日)
Thank you for your review, glad you enjoyed your stay!:)

4/10 (不満)

Penny

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Unhappy stay
We stayed 25/08/21 on arrival was given a key to room and told fob was to get in front door and was given a piece of paper with wi if password and was told room on top floor NO have a nice stay nothing Got to room and there was a awful smell from bathroom like filthy drains and the was no WiFi. The bed my as well been removed it was like laying on the floor. Lights bulbs one out of 3 worked and the lamp on the room flickered then went of. There were battery-operated candle lights and batteries were dead. It was a sea view with a window that only open 6” Shower wasn’t very big pictures made it look much nicer and bigger which it wasn’t Bed was ment to be a double more like a large single bed so not a very good stay very uncomfortable Did ask staff bout WiFi but they wasn’t to interested On leaving the next day just a box to put in room key self checkout Staff rude a polite thank you how was your stay would of been nice Overall will not be returning to this poor hotel I wouldn’t even give it three stars that it says one would be quite enough🙁🙁🙁🙁🙁🙁
2021 年 8 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 10 月 20 日)
I am sorry to hear about these issues you have pointed in room you stayed. I belive the mattress was upgraded this year and you are first to say it is uncomfortable, but you are right we did have some problem with wi-fi on the top floor , but now it was sorted. We wish you the best.

10/10 (非常に良い)

Philip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good in every aspect with helpful service
2021 年 8 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 8 月 27 日)
Thank you very much Philip, It was pleasure to have you and your wife in our hotel.We wish all the best and looking forward to see both of you somethimes again.

10/10 (非常に良い)

Lina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice clean and comfortable
2021 年 8 月に 1 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 8 月 27 日)
Thank you very much Lina for staying with us.We wish you and your family the best and looking forawrd to see you sometimes again

10/10 (非常に良い)

Alexandra

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
really good stay
Astral was good value. I booked a single room for 3 nights which had a fantastic view of the sea. It had all that I needed and was very clean. Access in and out at anytime was easy. The only slight downside was that the walls are slightly thin and I could hear the neighbours chatting after 11pm. I would stay here again (and I am quite fussy).
2021 年 8 月に 3 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 8 月 24 日)
Thank you very much Alexandra, we appreciate your feedback and very happy that you have enjoed your stay.

8/10 (良い)

kaveh

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 3 泊滞在
Evgeniaからの返信 (投稿日 : 2021 年 8 月 24 日)
Thank you very much Kaveh, for your feedback.

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Pleasant- but no free parking
Pleasant stay overall but the parking was not actually free as advised by hotels.com when i booked. However it was only £8 for 24 hours which isnt too bad.
2021 年 8 月に 1 泊滞在
Hollyからの返信 (投稿日 : 2021 年 8 月 20 日)
Hello, thank you for your feedback, glad you enjoyed your stay. We have requested that the information is changed, sorry for the incorrect information.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
2021 年 8 月に 1 泊滞在
Hollyからの返信 (投稿日 : 2021 年 8 月 20 日)
Thank you for staying with us and leaving feedback!:)

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
It was conveniently located on sea front, shops and station nearby.
2021 年 8 月に 4 泊滞在
Hollyからの返信 (投稿日 : 2021 年 8 月 20 日)
Thank you for staying with us and for the feedback, glad you enjoyed your stay!

10/10 (非常に良い)

Bethany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 8 月に 2 泊滞在
Hollyからの返信 (投稿日 : 2021 年 8 月 20 日)
Glad you enjoyed your stay, thank you for your feedback!:)