ロビー

ホリデイ イン ハズブルック ハイツ- メドウランズ IHG ホテルの口コミ

3 out of 5

口コミ

8.2

とても良い

評価 10 - 1004 件の口コミ中 509 件が非常に良い" "
評価 8 - 1004 件の口コミ中 239 件が良い" "
評価 6 - 1004 件の口コミ中 104 件が普通" "
評価 4 - 1004 件の口コミ中 62 件が不満" "
評価 2 - 1004 件の口コミ中 90 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

7.8/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Garo

小さなお子様連れの家族旅行
良かった点 : 設備とサービス

10/10 (非常に良い)

Garo

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備

8/10 (良い)

Atsushi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 1 泊滞在
Moeからの返信 (投稿日 : 2023 年 10 月 22 日)
Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again.

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
フロントでも混雑することなく、感染予防がとられていました。
2021 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2021 年 2 月 26 日)
Dear Anonymous, We are so glad that you felt safe while traveling. Thank you for the kind review and please visit us again. Best, Daisy Velez General Manager

4/10 (不満)

Shoko

2021 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2021 年 3 月 6 日)
Dear Shoko, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Daisy Velez General Manager

10/10 (非常に良い)

Francheska

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent stay. I loved it so much I stayed an additional night
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Francheska,Thank you for taking the time to share your experience and for championing our hotel! We are happy that we provided satisfying accommodations and appreciate your choosing to stay with us. We look forward to welcoming you back for another quality stay soon. Best, Jennifer Fland, GM

8/10 (良い)

Giulio

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice clean hotel, very friendly staff, reasonably quiet.
2024 年 4 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Giulio, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel, friendly staff, and quiet accommodations made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Jennifer Fland, GM

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was nice
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Mike, We strive to provide a pleasant stay, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Jennifer Fland, GM

6/10 (普通)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Facility is very dated. Room interior was updated, but do not understand why the handicapped shower, with roll-in (no curb) sloped away from the shower. The floor of the main bath area got soaked and held water. Most annoying was looking for ice machine. Room was on first floor, and there were signs in the hall pointing to Ice Machine, until they stopped. Turns out machine is on second level, but no signage for that aspect. Had to go to front desk to find it out.
2024 年 5 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Michael, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. I have taken note about the signage for ice. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Jennifer Fland, GM

10/10 (非常に良い)

Vladan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent!
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Vladan, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jennifer Fland, GM

2/10 (非常に不満)

Jaime

気になった点 : 清潔度、施設のコンディションと設備
The hallway smelled like cannabis. The bathroom was not clean.
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Jaime, Our goals are to offer a clean, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are a smoke-free hotel and do our very best to obtain guest compliance. Thank you for your patronage and your time in sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Jennifer Fland, GM

2/10 (非常に不満)

Robert

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The section of rooms we were in are older and out dated. You can hear other rooms activities, ie shower running, toilets flushing, people talking, along with outside noises and activities... One of the rooms i booked at 4:30am someone attempted to make entry with a hotel key that was issued by the front desk. They tried numerous times but couldnt because of security latch. Safety was definitely compromised.
2024 年 4 月に 1 泊滞在
Stephanie Kreyl - Front Office Managerからの返信 (投稿日 : 2024 年 4 月 12 日)
Good Afternoon Robert,I am very sorry to hear about these issues during your recent stay with us. We take the safety of our guests and staff very seriously here, and I apologize that another guest attempted entry into your room. We will be sure to speak to the housekeeping staff as well as the front desk to ensure that this does not happen again.

10/10 (非常に良い)

Samiyah

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super clean and amazing staff! Thanks for the great hospitality!
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Samiyah, It's wonderful to hear that you enjoyed your stay with us and that you were satisfied with the cleanliness of our facilities and the friendliness of our staff. Thank you for recognizing all of our staff members in your review. Our team members take pride in their work and are passionate about providing the best possible experience to our guests. We truly appreciate your kind words and look forward to your next visit. Best, Jennifer Fland, GM

10/10 (非常に良い)

Victor

Great place to stay
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Victor, Thanks for sharing this glowing review of your experience with us. We appreciate the support and hope to host you again. Best, Jennifer Fland, GM

8/10 (良い)

Bryant

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Besides the paint coming off of the bathroom ceiling was a pretty good day. Staff is very friendly and helpful
2024 年 4 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 7 日)
Dear Bryant, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed our customer service, and I have noted your recommendations regarding the paint. Thank you for your time in reviewing our hotel. Sincerely, Jennifer Fland, GM

10/10 (非常に良い)

Shelley

2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Shelley, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Jennifer Fland, GM

2/10 (非常に不満)

Rossana

家族旅行
気になった点 : 設備とサービス
Room was so far away from exit
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Rossana, Thank you for choosing us. We apologize that your room's location did not meet your expectations. We appreciate your feedback and hope to have the opportunity to better serve you on a return visit. Sincerely, Jennifer Fland, GM

10/10 (非常に良い)

William

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great value
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear William, Thank you for your patronage. We are so happy to know you enjoyed your stay and our overall value. Please visit again soon. Best, Jennifer Fland, GM

6/10 (普通)

Said

良かった点 : スタッフとサービス
Very noisy.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 28 日)
Dear Said, I'm truly sorry to hear that noise pollution disrupted your stay and made you feel uncomfortable. As our guest, your comfort and satisfaction are of utmost importance, and I regret that we fell short of your expectations. Your feedback is incredibly valuable to us as it helps us improve our services and provide a better experience for future guests. Thank you for taking the time to share your review with us. Sincerely, Jennifer Fland, GM

2/10 (非常に不満)

Mary

2024 年 3 月に 5 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Mary, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Jennifer Fland, GM

10/10 (非常に良い)

Jocelyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
My sister and I had an excellent experience at the Holiday Inn. The room was clean and comfortable. The staff was very pleasant. The hot breakfast buffet was an added perk that made our stay even better. The hotel was about 10 minutes away from the American Dream Mall which was very convenient. We'll definitely stay here again the next time we come!
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Jocelyn, We love hearing our guests say they will return to our Holiday Inn. Just that simple vote of confidence speaks volumes about their experience with us. Thank you for your compliments, and please revisit us soon. Best, Jennifer Fland, GM

10/10 (非常に良い)

Adrienne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Poliane

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The place is clean and comfortable.
2024 年 3 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Poliane, We're thrilled to hear that you enjoyed your stay in our sparkling clean accommodations in Hasbrouck Heights! We'll make sure to pass on your kind words to our dedicated housekeeping team, who work tirelessly to maintain our high standards. Please know you're always welcome back anytime you return to the area! Best, Jennifer Fland, GM

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location. Clean room
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Brian, Thank you for sharing your review and recommendation. We're pleased to hear that our clean hotel and convenient location made for an enjoyable stay. We appreciate having you as our guest, and we hope you'll visit us again soon. Best, Jennifer Fland, GM

10/10 (非常に良い)

Januarie Q

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property was clean and staff was professionally.
2024 年 3 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Januarie Q, Thank you for taking the time to write. I’m happy to hear that our service and cleanliness made for an enjoyable stay. A return visit is the best compliment! Best, Jennifer Fland, GM

8/10 (良い)

Sandra

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice atmosphere. To noisy at night.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Sandra, We appreciate you taking the time to share your experience with us. We love hearing that your stay was enjoyable, but I'm sorry for any noise pollution. Your feedback, which highlights our successes and areas for improvement, helps us to achieve that goal. We look forward to your return trip. Best, Jennifer Fland, GM

10/10 (非常に良い)

Erika

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was great. Rooms were clean.
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Erika, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Jennifer Fland, GM

10/10 (非常に良い)

Lorena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Quit
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Lorena, I am glad our Holiday Inn provided you with a five-star experience while visiting Hasbrouck Heights. Thank you for your business and for taking the time to share your review. We hope to see you again in the future. Best, Jennifer Fland, GM

10/10 (非常に良い)

Chris

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great customer service
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Chris, We strive to provide top-notch customer service, so I am thrilled that you recognized our efforts. Thank you for your business and your recommendation. We appreciate both more than you know. Best, Jennifer Fland, GM

10/10 (非常に良い)

john

2024 年 2 月に 1 泊滞在

8/10 (良い)

David、Old Orchard Beach

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really good location with easy access off route 17 putting you close to route 80 route 46 and route 4. The staff was excellent and everyone we encountered was pleasant. The only thing keeping them from five stars would be that the bathroom could use some more work. It is clean, but you can tell they’re just wiping stuff when they actually need to go ahead and clean stuff.
2024 年 2 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 26 日)
Dear David, We're glad to hear from you and appreciate your review. I’m delighted you enjoyed our hotel, friendly service, and central location. My apologies regarding your bathroom's cleanliness; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Jennifer Fland, GM

10/10 (非常に良い)

Paul

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Close to where I was doing business. Rooms are a bit dated but clean
2024 年 2 月に 5 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear Mark, We take pride in providing the best accommodations and service; your feedback, which highlights success and areas for improvement, is appreciated. I'm happy to learn you enjoyed your stay, and I have noted your recommendations regarding our decor. Thank you for taking the time to review our hotel. Best, Jennifer Fland, GM

10/10 (非常に良い)

James

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms are clean and spacious. Customer care was outstanding. Breakfast options (buffet) was delicious.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 17 日)
Dear James, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Jennifer Fland, GM

8/10 (良い)

edward

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We’ll run
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 22 日)
Dear edward, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Jennifer Fland, GM

8/10 (良い)

Avon

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place
2024 年 2 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 12 日)
Dear Avon, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Jennifer Fland GM

8/10 (良い)

Brett

2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Ashley

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful man at the front desk
The gentleman at the front desk was wonderful. It’s been a really long time since I experienced decent customer service but this gentleman (I wish I caught his name) was so kind, helpful and really went above and beyond. When our key didn’t work for the room he not only got it fixed immediately but he walked me to the room to make sure it work and asked if room was up to our standards, even went as far as to offer to change us to a different room if it wasn’t (which wasn’t necessary as the room was perfectly fine for our needs). I would recommend this hotel to anyone staying in the area. On top of this the price was great.
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 9 日)
Dear Ashley, I know I am biased, but I feel we have the finest staff in the Meadowlands. Thank you for taking time out of your day to rate your experience and compliment a member of our team here. We enjoyed hosting you and hope to welcome you back soon. Best, Jennifer Fland, GM

8/10 (良い)

Vivian

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在

6/10 (普通)

andrea

気になった点 : スタッフとサービス、施設のコンディションと設備
La habitación era muy pequeña y diferente a la anterior
2024 年 2 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 2 月 4 日)
Dear andrea, I’m sorry that our accommodations were not to your liking. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us. Sincerely, Jennifer Fland GM

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Moeからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for your time in sharing your kind review, and please visit us again.

10/10 (非常に良い)

karen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Moeからの返信 (投稿日 : 2024 年 2 月 3 日)
Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area.

8/10 (良い)

Miguel Luis

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

hangsuk

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Tahj

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Really love this hotel
2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 25 日)
Dear Tahj, We loved hosting you and already look forward to your return! Thank you for taking the time to let the staff and other travelers know that the Holiday Inn Hasbrouck Heights-Meadowlands is a phenomenal option for a tremendous stay. We value your business and hope you come back sooner rather than later. Best, Jennifer Fland, GM

6/10 (普通)

Peggy

家族旅行, グループ旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
The guy at the reception desk was not professional. Rude & made us wait for nothing. We travel often and never seen such bad service at a hotel reception desk.
2023 年 12 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Peggy, I apologize for the unfriendly and unwelcoming behavior you experienced during your visit. It is unacceptable for any of our associates to treat our guests in such a manner. Thank you for taking the time to submit your review. We will address this matter with our team to ensure it doesn't happen again. Please consider visiting us again in the future. Sincerely, Jennifer Fland, GM

10/10 (非常に良い)

Goran

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Ryan

2024 年 1 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 24 日)
Dear Ryan, Thank you for taking the time to review our hotel. We are delighted to see that you enjoyed your stay with us. We appreciate your business and hope to have the pleasure of welcoming you again. Best, Jennifer Fland, GM

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Moeからの返信 (投稿日 : 2024 年 2 月 4 日)
Thank you for rewarding us with a five-star review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel.

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room was great. The breakfast service was AWESOME! The front desk crew was very helpful.
2024 年 1 月に 5 泊滞在
GMからの返信 (投稿日 : 2024 年 1 月 18 日)
Dear Anonymous, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jennifer Fland, GM