外観

ヒルトン ハリスバーグの口コミ

3.5 out of 5
ヒルトン ハリスバーグ
One North Second Street, Harrisburg, PA

口コミ

8.2

とても良い

評価 10 - 1000 件の口コミ中 484 件が非常に良い" "
評価 8 - 1000 件の口コミ中 268 件が良い" "
評価 6 - 1000 件の口コミ中 112 件が普通" "
評価 4 - 1000 件の口コミ中 68 件が不満" "
評価 2 - 1000 件の口コミ中 68 件が非常に不満" "

8.6/10

清潔度

8.6/10

スタッフとサービス

8.2/10

設備とサービス

8.4/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Renee

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel with great customer service. The restaurants could have have better food for someone on a special diet for health reasons. The shower in my room wasn’t great. But overall a great experience
2024 年 5 月に 2 泊滞在
Elizabeth Brandenberger Guest Services Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Renee,Thank you for taking a moment to let us know about your experience. I will be sure to pass along the concerns you had to our team. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 (非常に良い)

Blanca

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2024 年 5 月に 2 泊滞在
Elizabeth Brandenberger Guest Services Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Blanca,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

8/10 (良い)

Ahmet

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy access. Hilton standard.
2024 年 5 月に 1 泊滞在
Elizabeth Brandenberger Guest Services Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Ahmet,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 (非常に良い)

Zohreh

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
front desk staff were excellent and very considerate, same with restaurant staff.
2024 年 5 月に 1 泊滞在
Elizabeth Brandenberger Guest Services Managerからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Zohreh,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 (非常に良い)

Pete

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Elizabeth B Guest Services Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Pete,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 (非常に良い)

Ray

2024 年 4 月に 2 泊滞在
Elizabeth B Guest Services Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Ray,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 (非常に良い)

Alisa

良かった点 : 清潔度
2024 年 4 月に 1 泊滞在
Elizabeth Brandenberger Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Alisa,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 (非常に良い)

Stephanie

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location!
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Stephanie,Thank you for your review and for giving us a perfect rating! We are thrilled our excellent location was the highlight of your visit, and we hope you took full advantage of the convenience it affords our guests. It was a pleasure having you here, and we hope you return soon.

10/10 (非常に良い)

Stephany

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just a one night stopover, but enjoyed a great meal at the bar and slept well before heading out in the morning.
2024 年 4 月に 1 泊滞在
Elizabeth Brandenberger Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Stephany,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 (非常に良い)

Jewel

ペット同伴の旅行, カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great room and location! Staff was friendly and welcoming to my dog. Would highly recommend.
2024 年 4 月に 1 泊滞在
John GSMからの返信 (投稿日 : 2024 年 4 月 7 日)
Thank you for staying with us Jewel, we are happy we made your stay a great one and look forward to your return with us. :)

10/10 (非常に良い)

Christopher

2024 年 4 月に 1 泊滞在
Elizabeth Brandenberger Guest Services Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Chritopher,Thank you for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 (非常に良い)

Olvis

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A nice place to spend your vacation. you will find almost everything you need around.
2024 年 3 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Olvis,Thank you for vacationing at Hilton Harrisburg. Guests are cared for, valued, and respected at our hotel, so we're pleased you had a lovely stay. With a great spot in downtown Harrisburg, shopping is just a short walk away. Come back soon!

10/10 (非常に良い)

Candy

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was in the middle or close to our event. Plus very friendly and clean.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 15 日)
Dear Candy,Our goal is to ensure we always have high marks on the three "C's" that are so important to our guests: clean accommodations, convenient location, and courteous service. We are thrilled to know you were impressed with all we have to offer and we hope to welcome you back to Hilton Harrisburg the next time you're in the area.

10/10 (非常に良い)

Maria

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Went to Harrisburg for a show at XL Live, had a lot of fun! The Hilton was clean and staff was friendly.
2024 年 3 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Maria,Thank you so much for choosing to stay with us at Hilton Harrisburg. Our goal is to provide every guest with pristine accommodations and friendly service, so we're thrilled our commitment to both shone through during your visit. It's also great to read you were able to take advantage of our convenient location. The pleasure was all ours, and we hope to welcome you back in the future.

8/10 (良い)

Edward

良かった点 : 清潔度
2024 年 3 月に 1 泊滞在
Elizabeth Brandenberger Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Edward, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

8/10 (良い)

Kim

2024 年 3 月に 2 泊滞在
Elizabeth Brandenberger Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Kim, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was wonderful
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear David,Thank you so much for the five-star rating. We're so happy to know that you had a wonderful experience with us overall, and we trust that everything was in order for your visit. Please come back and join us again soon.

10/10 (非常に良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient location
2024 年 3 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Michael,Your perfect rating means the world to us, and we're so happy to know that our prime location was perfect for your needs. Thank you so much for the review and we hope to see you again soon.

8/10 (良い)

Steven

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Loved the lobby bar. If you like bourbon, you’ll love this place. Bartenders were awesome. Did not like the decking around the pool. It is very slippery and dangerous.
2024 年 2 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 23 日)
Dear Steven,Thank you for joining us at Hilton Harrisburg and for sharing your valuable feedback. While we are sorry you had a concern at the pool, we are happy to hear our great bartenders helped you have such a wonderful visit. Your comments are important and will be shared with the team. We look forward to welcoming you back again soon.

10/10 (非常に良い)

James

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Elizabeth Brandenberger Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear James, Thank you for taking your time to send in your review. I am glad we me your expectation and look forward to you staying with us again.

8/10 (良い)

Brian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Elizabeth Brandenberger Guest Service Managerからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Brian, Thank you for taking your time to send in your review. I am glad we met most of your expectation and look forward to you staying with us again.

4/10 (不満)

Asli

家族旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
There was no soap in the bathroom
2024 年 2 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 14 日)
Dear Asli,Thank you for your feedback, it is unfortunate that our accommodations were not as equipped as expected. Please know that our team is always willing to provide any extra amenities at your request, and we hope that this was the only issue you encountered while you were with us. In the future, we hope for another opportunity to improve your perceptions.

10/10 (非常に良い)

Morgan

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel
2024 年 2 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Morgan,Thanks for taking a moment to let us know about your experience. We are glad our hotel met your travel needs. Please visit us again at Hilton Harrisburg!

10/10 (非常に良い)

Charlotte

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
PA Realtor
Fantastic!
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 31 日)
Dear Charlotte,Exceptional is a word we love to hear! Thank you so much for your glowing review and perfect rating. It was a pleasure having you here, and we hope you return soon!

10/10 (非常に良い)

Patrick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Easy
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 29 日)
Dear Patrick,It was a pleasure hosting you at Hilton Harrisburg! We're glad you enjoyed your visit, and we look forward to seeing you again soon.

8/10 (良い)

Shannon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bed was comfortable, staff friendly and the restaurant was great
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 22 日)
Dear Shannon,Thank you for taking a moment to leave a review. We're pleased you were comfortable during your stay and that our hospitable team left you feeling cared for, valued, and respected! Receiving recognition for our great restaurant is always appreciated as well. It was a pleasure having you here, and we hope you return soon.

8/10 (良い)

James

出張
良かった点 : 清潔度、施設のコンディションと設備
Nice facility and location.
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear James,Thank you for choosing Hilton Harrisburg for your recent stay. We are happy our location was convenient for you and that you enjoyed our hotel. We love to be sure our guests feel cared for, valued, and respected. We can't wait for your next visit.

10/10 (非常に良い)

Sara

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Great food, great service, room was spacious, big conference rooms
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 16 日)
Dear Sara,Thank you for sharing your five-star review of Hilton Harrisburg with us. We're pleased to see that you were cared for, valued, and respected during your stay with us. We hope to welcome you back soon.

10/10 (非常に良い)

Daniel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Restaurant was good not an afterthought
2024 年 1 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 14 日)
Dear Daniel,Thank you for visiting Hilton Harrisburg. We're grateful you took a moment to share your positive feedback for our restaurant, and it was our pleasure to serve you. Please come back and see us again!

6/10 (普通)

Terrance

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Could not adjust the heat in the room. Would always default to 73 degrees. That is unsat.
2023 年 12 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 11 日)
Dear Terrance,Thank you for offering feedback about your recent experience at our hotel. We're sorry you were disappointed with the temperature in your room. As we want all guests to feel cared for, valued, and respected, we apologize if we were unaware of the issue with your heating system. Given another opportunity, we hope we can host you for the stay you expected.

10/10 (非常に良い)

Erica

ペット同伴の旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was very accommodating and welcomed my 2 dogs. Great location if you need to be near the hospital. Generous sized rooms and pleasing common areas. Will definitely stay there again when I am back in the area. Valet parking attendants very friendly. People at the Front desk are lovely.
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Erica,Thanks for being a valued guest of Hilton Harrisburg and for your review. We are pleased you enjoyed our convenient location, spacious accommodations, and friendly team. It was a pleasure having you as a guest, and we want to invite you back again anytime!

8/10 (良い)

Annette

Great location, spacious room, good restaurant,overall very comfortable
2023 年 12 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 1 月 2 日)
Dear Annette,Thank you for taking the time to share your positive review! We always aim to provide a welcoming and pleasant environment for our guests, and we're pleased to hear that we accomplished this with your stay. Your feedback is appreciated, and we look forward to welcoming you back to Hilton Harrisburg for another comfortable and enjoyable visit!

10/10 (非常に良い)

Anthony

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Stephen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The best staff I have encountered. From the valet parking to the front desk to the wait staff at the restaurant, absolutely top notch professionals.
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 28 日)
Dear Stephen,Thank you for the outstanding review of your recent stay at Hilton Harrisburg. We're glad your excellent visit with us can be directly attributed to our exceptional staff. You can be sure your kind words will be shared with our valet, front desk, and restaurant teams. It would be our pleasure to host you again in Harrisburg, so come back soon!

2/10 (非常に不満)

Sheba

気になった点 : スタッフとサービス
What I didn't like about the self-service and the property is beat the fact that I had to go downstairs and a couple of times of the heat up my food in the microwave my frigerator my room 1009 was warm it was not cold enough for me I think I should deserve a half of my refund back because I was not pleasure of they won't even use my points that I deserve and that I have as a part of my package I wasnot happy staying at the Hilton on the North 2nd Street I would like to have half of my refund back at least 150 I was charged for a place that I was not satisfied at
2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Valerie

2023 年 12 月に 2 泊滞在

10/10 (非常に良い)

Steven

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Linda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

SAMEER

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Dawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 4 泊滞在

10/10 (非常に良い)

Craig

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在

2/10 (非常に不満)

Matthew

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
気になった点 : 施設のコンディションと設備
The phone in the room did not work. It was 76 degrees in the room no matter what we set the temperature to. The iron did not work. Hilton isn’t what it used to be.
2023 年 12 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Matthew,Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued, and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. I would like to truly apologize for the issues you had during your stay. We strive to exceed the expectations of every guest who stays with us, and regretfully, in your case, we failed to meet the criteria. Your willingness to share your thoughts with us is genuinely appreciated. I look forward to an opportunity to welcome you back again.

6/10 (普通)

Joanne

家族旅行
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
There was no microwave in the room. The room was way too hot and we couldn't use the thermostat. The front desk staff were nice, but one waitress in the restaurant was very rude!
2023 年 11 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 29 日)
Dear Joanne,Thank you for taking the time to share your feedback with us regarding your most recent stay. At Hilton, we always aim to ensure every guest feels cared for, valued and respected. We truly value your input and very much rely on you, our guest, to help us improve our hotel operation. We strive to exceed the expectations of every guest who stays with us, and regretfully in your case, we failed to meet those criteria. Your willingness to share your thoughts with us is genuinely appreciated.

6/10 (普通)

Theresa

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Couldn't get a handicapped appropriate bathroom. Very uncomfortable
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Theresa,Thank you for sharing your experience. We're disappointed to hear about your discomfort due to the room type booked through Expedia. We do our best to accommodate all of our guest's needs based on the information provided by Expedia. We hope to have the opportunity to see you again in the future.

8/10 (良い)

cyril

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The unique thing about this hotel is the location, right in the middle of downtown Harrisburg PA and surrounded by night life and restaurants.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Cyril,Thank you so much for taking the time to share your thoughts with us. Location is one of the most important aspects of a trip, so we’re glad you could experience all the convenience ours affords our guests! Should your travels bring you back to the area in the future, we hope you'll consider staying with us again.

8/10 (良い)

Eric

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Front desk was hard to find. Cleanliness- random cups outside of our door when we first got to the room, which made it feel as though the room wasn’t clean.
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Eric,We always appreciate feedback from our guests, and we're happy to see your overall stay was pleasant. Please accept our apologies, however, for any concerns about cleanliness and for any difficulty locating the check-in. We'll look into your comments further, and we'd appreciate the chance to provide you with a more positive experience.

4/10 (不満)

Maureen

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備、客室の快適度
Bad bathroom door
There was difficulty in shutting the bathroom door, I got stuck in the bathroom when the door would not open , had to wait 1/2 hr for my husband to return to help me , I had no phone with me so I couldn’t call the office, The phone in the room didn’t work so my husband had to go down to the front desk to get help. A repair man came w/in 10 minutes he was able to repair the door . I was just lucky my husband wasn’t gone for long !!
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Maureen,We appreciate you reaching out to share your recent experience at our property. We're very sorry to hear of the unfortunate incident with your bathroom door and that you were unable to unlock it. Please accept our apologies for any disturbance and inconvenience this caused; however, we're pleased that a member of our maintenance team was able to resolve the issue. Thank you for sharing your valuable feedback, and we hope to provide a better stay the next time you're in the area.

10/10 (非常に良い)

Joan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location for visiting the capital, but Harrisburg really needs to clean up their streets
2023 年 11 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2023 年 11 月 19 日)
Dear Joan,Thank you for taking the time to leave us a five-star review. We are delighted to hear that our location was convenient for your visit. At Hilton Harrisburg, our top priority is to provide our guests with a comfortable and enjoyable stay, and we are pleased to know that we met your expectations. We appreciate your patronage and look forward to welcoming you back.

10/10 (非常に良い)

Laurene

2023 年 11 月に 1 泊滞在

4/10 (不満)

William

2023 年 11 月に 3 泊滞在