From outside, the property appeared neat and clean, even enticing. However, due to a disgraceful lack of communication, [or perhaps by unethical intentional commercial arrangement....??] between this agency and the property manager, which resulted in a double booking, my partner and I were not able to actually experience the then vacant property. We had travelled four hours to then be told that the official booking confirmation we held in our hands was entirely invalid and unacceptable. It was to be a special few days away and we were extremely disappointed and upset to be refused entry to the property. We discovered that the town and regional accommodation was fully booked, so we travelled a further four hours back to home. The full cost of the booking, which we paid in advance, was promptly refunded with no compensation for our being disadvantaged by such poor practice. Then we received this "charming" invitation to supply feedback about our "stay"....a further admin blunder.