屋内プール、屋外プール

ロッテ ホテル ハノイの口コミ

5 out of 5
ロッテ ホテル ハノイ
No. 54, Lieu Giai St. Cong Vi Ward., Ba Dinh, Hanoi

口コミ

9.4

最高に素晴らしい

評価 10 - 1000 件の口コミ中 767 件が非常に良い" "
評価 8 - 1000 件の口コミ中 169 件が良い" "
評価 6 - 1000 件の口コミ中 35 件が普通" "
評価 4 - 1000 件の口コミ中 14 件が不満" "
評価 2 - 1000 件の口コミ中 15 件が非常に不満" "

9.6/10

清潔度

9.4/10

スタッフとサービス

9.4/10

設備とサービス

9.6/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Ryo

グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
バーがよかったです。
2024 年 5 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

HAJIME

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
食事、サウナもふくめて非常に満足です。
2024 年 4 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

NORIAKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

Yuichiro、Amagasaki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
非常に良い
2024 年 2 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

??

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフがとても親切で過ごしやすかった。
2024 年 2 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 (良い)

AKIYOSHI

良かった点 : 清潔度、施設のコンディションと設備
2024 年 2 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 (良い)

Naoki

グループ旅行
good
2024 年 2 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

NISHIMAKI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
とても良いホテルです ありがとうございました
2024 年 2 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

Nana

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフの方々が常に笑顔で優しくて感激しました。 また、コンシェルジュにスパの予約をお願いに行ったら、名乗らないのに、名前で呼んでくれ、ホスピタリティが素晴らしいです。
2024 年 2 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

NARUHITO

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
地下にスーパーのロッテマートがあり、お土産購入にも便利。
2024 年 2 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

KAZUTAKA

2024 年 2 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

YOSHIYUKI

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
設備の充実と清潔さは他の近隣ホテルに比べ、優れている。
2024 年 2 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

Saeko

小さなお子様連れの家族旅行
Very convenient location and high quality of service
2024 年 1 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 (非常に良い)

YOSHIO

2024 年 1 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

MASATOSHI

良かった点 : 清潔度、スタッフとサービス
2024 年 1 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 (非常に良い)

hirohiko、Nara City

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 1 月に 5 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 (非常に良い)

Kazuo

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

8/10 (良い)

kanji

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Especially the attention of the employees is wonderful.
2024 年 1 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

8/10 (良い)

Shiro

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 (非常に良い)

Minori

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 1 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 (非常に良い)

ri

2024 年 1 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 (非常に良い)

Yuki

2023 年 12 月に 7 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 (非常に良い)

Rin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a relaxing time. The inside of the hotel is cute and I want to come back again. All the employees were kind too.
2024 年 1 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 (非常に良い)

Taiyo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

10/10 (非常に良い)

Toshihiko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 11 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 (非常に良い)

Shinobu

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔でスタッフの対応もよかった
2023 年 11 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

Masaki

良かった点 : 清潔度、施設のコンディションと設備
ありがとうございました
2023 年 11 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

Yamamoto

Very comfortable hotel. Especially rooftop bar.
2023 年 9 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

Daisuke

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

HIROKI

2023 年 9 月に 6 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

6/10 (普通)

Toshiko、JPN

良かった点 : 清潔度
気になった点 : スタッフとサービス
中華の担当が態度が悪かった
2023 年 8 月に 4 泊滞在

8/10 (良い)

Satoko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

AKIRA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 7 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

Masaru

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast buffet was amazing and each item was delicious. Very close to Japanese restaurant aria.
2023 年 7 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

6/10 (普通)

Hajime

良かった点 : 清潔度
2023 年 7 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 (非常に良い)

Kohei

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

MASAAKI

出張
良かった点 : スタッフとサービス、施設のコンディションと設備
朝食の質がすばらしいです。
2023 年 6 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

Takashige

2023 年 6 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

YUICHI

2023 年 6 月に 6 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 (良い)

RIKIYA

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

Mariko

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔で朝食も美味しかった 韓国系のお客さんが多かった
2023 年 4 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

MICHIAKI

2023 年 4 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

TAKAHASHI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

10/10 (非常に良い)

Ito

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
朝食のバイキングも料理の種類が多く楽しめました。
2023 年 3 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 3 月 30 日)
Dear Sir/Madame,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,

8/10 (良い)

Eiji

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 3 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Sir/Madam,Thank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

6/10 (普通)

Naoki

カップルで旅行, グループ旅行
良かった点 : 清潔度
テレビの角度が見づらい。
2023 年 2 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your feedback.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,

10/10 (非常に良い)

Wataru

2023 年 2 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Sir/Madam,Thank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,

8/10 (良い)

Mitsuyoshi

良かった点 : 清潔度、スタッフとサービス
2023 年 2 月に 2 泊滞在

8/10 (良い)

SHOGO

2023 年 1 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,