Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
HAJIME
出張
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
食事、サウナもふくめて非常に満足です。
HAJIME
2024 年 4 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
NORIAKI
2024 年 3 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
NORIAKI
2024 年 3 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
Yuichiro、Amagasaki
出張
2024 年 3 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
非常に良い
Yuichiro
2024 年 2 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
??
家族旅行
2024 年 3 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
スタッフがとても親切で過ごしやすかった。
??
2024 年 2 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
8/10 (良い)
AKIYOSHI
2024 年 3 月 4 日
良かった点 : 清潔度、施設のコンディションと設備
AKIYOSHI
2024 年 2 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
8/10 (良い)
Naoki
グループ旅行
2024 年 3 月 3 日
good
Naoki
2024 年 2 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
NISHIMAKI
家族旅行
2024 年 3 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
とても良いホテルです
ありがとうございました
NISHIMAKI
2024 年 2 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
宿泊されたお客様
出張
2024 年 2 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2024 年 2 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
NARUHITO
出張
2024 年 2 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
地下にスーパーのロッテマートがあり、お土産購入にも便利。
NARUHITO
2024 年 2 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
KAZUTAKA
2024 年 2 月 17 日
KAZUTAKA
2024 年 2 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
YOSHIYUKI
出張
2024 年 2 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
設備の充実と清潔さは他の近隣ホテルに比べ、優れている。
YOSHIYUKI
2024 年 2 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
Saeko
小さなお子様連れの家族旅行
2024 年 1 月 30 日
Very convenient location and high quality of service
Saeko
2024 年 1 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,
10/10 (非常に良い)
YOSHIO
2024 年 1 月 30 日
YOSHIO
2024 年 1 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
MASATOSHI
2024 年 1 月 28 日
良かった点 : 清潔度、スタッフとサービス
MASATOSHI
2024 年 1 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,
10/10 (非常に良い)
hirohiko、Nara City
出張
2024 年 1 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
hirohiko
2024 年 1 月に 5 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,
10/10 (非常に良い)
Kazuo
出張
2024 年 1 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Kazuo
2024 年 1 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,
8/10 (良い)
kanji
カップルで旅行
2024 年 1 月 18 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Especially the attention of the employees is wonderful.
kanji
2024 年 1 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
8/10 (良い)
Shiro
出張
2024 年 1 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Shiro
2024 年 1 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
10/10 (非常に良い)
Minori
2024 年 1 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Minori
2024 年 1 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
10/10 (非常に良い)
ri
2024 年 1 月 8 日
ri
2024 年 1 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 30 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,
10/10 (非常に良い)
Yuki
2024 年 1 月 6 日
Yuki
2023 年 12 月に 7 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
10/10 (非常に良い)
Rin
家族旅行
2024 年 1 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I had a relaxing time. The inside of the hotel is cute and I want to come back again. All the employees were kind too.
Rin
2024 年 1 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
10/10 (非常に良い)
Taiyo
2023 年 11 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Taiyo
2023 年 11 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2024 年 1 月 19 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
10/10 (非常に良い)
Toshihiko
2023 年 11 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Toshihiko
2023 年 11 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,
10/10 (非常に良い)
Shinobu
家族旅行
2023 年 11 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔でスタッフの対応もよかった
Shinobu
2023 年 11 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
Masaki
2023 年 11 月 8 日
良かった点 : 清潔度、施設のコンディションと設備
ありがとうございました
Masaki
2023 年 11 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
Yamamoto
2023 年 10 月 1 日
Very comfortable hotel.
Especially rooftop bar.
Yamamoto
2023 年 9 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
Daisuke
2023 年 9 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Daisuke
2023 年 9 月に 2 泊滞在
10/10 (非常に良い)
HIROKI
2023 年 9 月 16 日
HIROKI
2023 年 9 月に 6 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear Sir/MadamThank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
6/10 (普通)
Toshiko、JPN
2023 年 9 月 4 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
中華の担当が態度が悪かった
Toshiko
2023 年 8 月に 4 泊滞在
8/10 (良い)
Satoko
2023 年 9 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Satoko
2023 年 8 月に 2 泊滞在
10/10 (非常に良い)
AKIRA
2023 年 7 月 29 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
AKIRA
2023 年 7 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
Masaru
出張
2023 年 7 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The breakfast buffet was amazing and each item was delicious.
Very close to Japanese restaurant aria.
Masaru
2023 年 7 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 8 月 7 日)
Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
6/10 (普通)
Hajime
2023 年 7 月 14 日
良かった点 : 清潔度
Hajime
2023 年 7 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,
10/10 (非常に良い)
Kohei
2023 年 6 月 26 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Kohei
2023 年 6 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
MASAAKI
出張
2023 年 6 月 21 日
良かった点 : スタッフとサービス、施設のコンディションと設備
朝食の質がすばらしいです。
MASAAKI
2023 年 6 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
Takashige
2023 年 6 月 18 日
Takashige
2023 年 6 月に 2 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
YUICHI
2023 年 6 月 18 日
YUICHI
2023 年 6 月に 6 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 7 月 18 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I will make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
8/10 (良い)
RIKIYA
家族旅行
2023 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
RIKIYA
2023 年 4 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
Mariko
出張
2023 年 4 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
清潔で朝食も美味しかった
韓国系のお客さんが多かった
Mariko
2023 年 4 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
MICHIAKI
2023 年 4 月 25 日
MICHIAKI
2023 年 4 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
TAKAHASHI
2023 年 4 月 15 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
TAKAHASHI
2023 年 4 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 5 月 9 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
10/10 (非常に良い)
Ito
家族旅行
2023 年 3 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
朝食のバイキングも料理の種類が多く楽しめました。
Ito
2023 年 3 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 3 月 30 日)
Dear Sir/Madame,Thank you for choosing Lotte Hotel Hanoi and taking the time to write us a review. We are delighted to learn about your satisfying experience at our hotel with our smiling, caring and professional staff. We always strive towards service beyond expectations and your words motivate us to deliver more. I make sure to share them with the rest of our staff. Once again, thank you for recommending us and you are always welcomed here for your revisit. With my best regards,
8/10 (良い)
Eiji
出張
2023 年 3 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Eiji
2023 年 3 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Sir/Madam,Thank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
6/10 (普通)
Naoki
カップルで旅行, グループ旅行
2023 年 2 月 27 日
良かった点 : 清潔度
テレビの角度が見づらい。
Naoki
2023 年 2 月に 4 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your feedback.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,
10/10 (非常に良い)
Wataru
2023 年 2 月 26 日
Wataru
2023 年 2 月に 3 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 3 月 20 日)
Dear Sir/Madam,Thank you for sharing your kind words with us. It has been a great pleasure to know that you enjoy your stay recently at Lotte Hotel Hanoi.I will share your nice comments with the whole team and I am sure they will be encouraged by your remarks. It means the world to us! We look forward to serving you again soon!With my best regards,
8/10 (良い)
Mitsuyoshi
2023 年 2 月 4 日
良かった点 : 清潔度、スタッフとサービス
Mitsuyoshi
2023 年 2 月に 2 泊滞在
8/10 (良い)
SHOGO
2023 年 1 月 29 日
SHOGO
2023 年 1 月に 1 泊滞在
Lotte Hotel Hanoiからの返信 (投稿日 : 2023 年 3 月 13 日)
Dear Sir/Madam,Thank you for choosing Lotte Hotel Hanoi and for your wonderful review.Our hotel aims to provide a truly outstanding experience, and we are happy that you have enjoyed your stay. Customer satisfaction is really important for us and your positive feedback will help us with our continuing effort to improve the service quality.Once again, our most sincere thanks for your comments. We look forward to welcoming you back to Lotte Hotel Hanoi very soon.With kind regards,