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ホア ビン ホテルの口コミ

3.5 out of 5
ホア ビン ホテル
27 Ly Thuong Kiet Street, Hoan Kiem District, Hanoi

口コミ

7.8

良い

評価 10 - 20 件の口コミ中 5 件が非常に良い" "
評価 8 - 20 件の口コミ中 10 件が良い" "
評価 6 - 20 件の口コミ中 3 件が普通" "
評価 4 - 20 件の口コミ中 1 件が不満" "
評価 2 - 20 件の口コミ中 1 件が非常に不満" "

8.2/10

清潔度

7.8/10

スタッフとサービス

10/10

設備とサービス

7.8/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Yumiko

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

値段相応で、ロケーションは良い。
値段相応かと思う。 ロケーションも問題ないかと思う。 総合的には良い。
2018 年 1 月に 4 泊滞在
kieu anhからの返信 (投稿日 : 2018 年 1 月 22 日)
Dear valued guest, Thank you so much for staying with us and for your valuable feedback. We look forward to welcome you at our hotel in the nearest future. Your Sincerely! Hoa Binh Hotel

8/10 (良い)

Nao、Okayama

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
歴史あるホテル
建物に歴史を感じることは雰囲気があっていいです。 ロケーションもいいのでホアンキエム湖周辺を歩いて観光するには最適。 オフィス街にあるので夜間はとても静かに過ごせます。
Sales departmentからの返信 (投稿日 : 2017 年 5 月 12 日)
Dear Nao, Thank you very much for choosing Hoa Binh hotel and taking your time to review us. I am glad to know that you had a pleasant stay with us. Thank you once again and we look forward to welcoming you back soon. Your sincerely Hoa Binh hotel

8/10 (良い)

宿泊されたお客様

良かった点 : スタッフとサービス
植民地時代の風合いが残る古いホテル
植民地時代の風合いを色濃く残す歴史あるホテル。 館内さほど広くなく、設備も普通のものだが、古い洋館独特の雰囲気がある。 Citi Mart(スーパーマーケット)まで徒歩15分、フォーの人気店Pho Thinまで徒歩10分。
Sales departmentからの返信 (投稿日 : 2017 年 3 月 17 日)
Dear Valued Guest, Thank you very much for choosing Hoa Binh hotel and taking your time to review us. I am glad to know that you had a pleasant stay with us.Your feedback will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Your sincerely Hoa Binh hotel

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ホアンキエム湖や旧市街地、ホム市場にもアクセスがしやすく、きれいなホテルでした。従業員さんも親しみやすい方ばかりで親切でした。
Nguyen Kieu Anh - Sales departmentからの返信 (投稿日 : 2017 年 2 月 24 日)
Thank you very much for choosing Hoa Binh hotel and taking your time to review us. I am glad to know that you had a pleasant stay with us.Your feedback will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Your sincerely

10/10 (非常に良い)

Cecilia

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We arrived late about 11:00 pm, but a hotel staff was tere to greet us and check us in. The room was spacious, and it had a separate sitting area. Our room also had a balcony. The breakfast was good, and there were many options ... including bacons and sausages. There was a chef preparing pho or making an egg omelet!.
2024 年 5 月に 1 泊滞在

8/10 (良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A remarkably beautiful 1920 style Hotel with a lot of elegant features to admire. Staff are superbly responsive to guest needs and willing to accommodate. Unfortunately rooms are relatively small and can use some repairs. It is overall great value as an elaborate breakfast is available for small fee. Highly recommended to anyone staying in Hanoi.
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Victoria

2023 年 8 月に 1 泊滞在

8/10 (良い)

Felix

2023 年 5 月に 1 泊滞在

2/10 (非常に不満)

Mieko

2023 年 3 月に 3 泊滞在
Sales and Marketing departmentからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Mieko,Thank you so much for your stay with us. We saw that you have review us on Expedia without any comment. If during your stay we have any things was not reach your expectation would you share with us so our staff can learn from that to make sure our service better in the future.Once again, thank you for your stayBest regards!Hoa Binh hotel team

8/10 (良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Personnel tres serviable et souriant . tres bien situé
2019 年 4 月に 3 泊滞在
Hoa Binh hotelからの返信 (投稿日 : 2019 年 5 月 4 日)
Merci d'avoir séjourné dans notre établissement. Nous apprécions vos commentaires !

6/10 (普通)

Adam

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Very disappointing end to an otherwise good stay.
This hotel is a solid 3 star and would have received a much better review from me were it not for the final encounter. As I had a tour for the day, I checked out leaving my baggage with the hotel. Great. After a day of touring, being rained on, sweating on a bike tour, etc, I asked if I would be able to have a shower before heading to the airport to catch my flight. I was happy to pay somethign for that given somebody woudl have to clean the shower again. I was told this was in no way possible and I would have to pay the full cost of a nights accommodation in order to use a shower for 10 minutes. I asked the receptionist if she could contact her manager to maybe make an allowance given I had stayed there for 5 nights with 2 colleagues as well as run our whole seminar in their conference facilities. She said no and was not prepared to discuss it further. So I have to continue on my 25 hour flight without a shower thanks to their immovable policies and procedures and complete unwillingness to try and find a solution. A really bad end to an otherwise decent stay. But that is the bit I will remember...
2018 年 8 月に 5 泊滞在
Director of Sales and Marketing からの返信 (投稿日 : 2018 年 10 月 19 日)
Dear Adam, We do apologize for what is happened on the last day of your stay with us and appreciate your review of our hotel’s service. It is very important for us to know what we should do to improve our service to make sure our guests have a pleasant stay. In particular, we have shared your comments to all the departments involved, actions have been taken to make sure that it does not happen again We hope that moment will not affect your good feeling about our hotel during your stay with us. Thank you for sharing, we do hope to accommodate you again soon! With best regards!

10/10 (非常に良い)

Marie Amelie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Je conseille
Nous avons été surclassés dans une immense chambre ! Super ! Un peu bruyant car travaux actuellement dans la rue. Mais sinon tout est bien. Le Buffet du petit déjeuner est très généreux. Les petits restaurants autour sont bien. À 10 minutes à pied du vieux quartier.
Sales departmentからの返信 (投稿日 : 2018 年 4 月 7 日)
Dear Marie Amelie Thank you kindly for taking the time to share your feedback regarding your recent stay with us. We are looking forward to welcome you back in your another visit to Hanoi! Your sincerely! Hoa Binh hotel

8/10 (良い)

Tore

良かった点 : 清潔度、スタッフとサービス
I like the atmosphere at Hoa Binh. escpecially the stairways
2018 年 2 月に 2 泊滞在
Hoa Binh hotelからの返信 (投稿日 : 2018 年 3 月 20 日)
Dear Tore, Thank you kindly for taking the time to share your feedback regarding your recent stay with us. We are looking forward to welcome you back in your another visit to Hanoi! Your sincerely!

8/10 (良い)

JUNGHWAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
운치있는 호텔
가격 대비 좋았습니다. 근처 다른 곳으로 이동하기도 편했네요.
2017 年 12 月に 3 泊滞在
Dear Junghwan, Thank you so much for staying with us and for your valuable feedback. We look forward to welcome you at our hotel in the nearest future. Your Sincerely! Hoa Binh Hotel

6/10 (普通)

Aimen

良かった点 : 清潔度、客室の快適度
Nice location, old hotel with poor service
Hoa Binh hotel reminds one of a colonial era hotel that has fallen into disrepair. We got to the hotel around midnight and the receptionist asked for our passport which we provided. After check-in was completed, we asked for our passports back and the receptionist refused without giving a reason. Being in a foreign country, my wife and I were not ok just leaving our passports until check-out time with a random receptionist. He refused to allow us to talk to a manager and would not explain why we needed to leave our passports with him. Eventually, due to the late hour we gave in and got to our room. It was on the first floor and street facing and was super loud. You could hear the noise from the road as if the motorcycles were driving right next door. The beds were comfortable but the room was extremely tiny with very little space to move. The next morning, the manager met us and apologized for the receptionist's behavior and offered a room upgrade for our second night which we declined since we were on our way out at the time. The location was good though at the edge of the old quarter and only a 15 min walk to Hoan Kiem lake.
Dear Aimen, Thank you very much for choosing Hoa Binh hotel and taking your time to review us.Your feedback will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Your sincerely Hoa Binh hotel

8/10 (良い)

Sam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
General Managerからの返信 (投稿日 : 2017 年 3 月 14 日)
Dear Sam Thank you for staying with us. We appreciate your review! Your sincerely, Hoa Binh hotel

4/10 (不満)

Laurent

気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
There was not enough water pressure to take a shower. The room was large but not well arranged and did not feel comfy at all
General Managerからの返信 (投稿日 : 2017 年 2 月 22 日)
Dear Ms Laurent, Thank you for taking your time to write comment about your recent stay with us. Your comments will help us to continuing improve the service quality Our team has been fixed the water pressure and hope that will be reach our customer need. Once again, we do apologize for any inconvenience that caused to you We do hope that we can have another chance to welcome you at Hoa Binh hotel. Your sincerely Hotel Management

6/10 (普通)

Manish

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
1st Visit to Hanoi
The Hotel is ideally located in the centre of the town. Unfortunately it isn't very English Friendly, as required in this industry. Vegetarian. Food is certainly an issue. I had booked this on Hotels.com website which published n also on its confirmatory mail to me, under the facilities mentions Free B/fast n WiFi. But, the hotel said they have not received any free b/fast condition from Hotels.com. I argued n showed them the confirmatory email but ultimately had to pay, WHICH IS VERY WRONG. I sincerely suggest Hotels.com relook at its publishing n its contract with this hotel.
General Managerからの返信 (投稿日 : 2017 年 2 月 3 日)
Dear Manish, Thank you for taking the time to share your thoughts with us and to receive such a valuable feedback from you from that we have learnt to improve our service. Regarding to your feedback on the breakfast condition, we has been double check the vourcher hotels.com sent to us with your and there was a difference between them, we also contact immediately to hotels.com and ask them to fix the form in order to avoid any other confusion in the future. We also arranged re-training for reception staff to make sure that hotel standards and guests’ benefits will be re-highlighted up on check in regardless of the hotel reservation confirmation to agents or guests. Again I heartfelt apologize for the incident you encountered. I hope that travels would bring you back really soon and we have another opportunity to deliver a memorable experience to you. Your sincerely, Sales department

8/10 (良い)

Gordana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convenient hotel for sightseeing Hanoi
Expected level of service. Staff was very helpful especially lady at reception desk.
General Managerからの返信 (投稿日 : 2017 年 1 月 11 日)
Dear Gordana, Thank you for choosing our hotel for your recent stay in Hanoi and for taking the time to post your review. We are glad to know that you enjoyed your stay with us. Our principal aim is to give you our best service, make your stay as comfortable and enjoyable as your home away. Your positive comments will help us with our continuing effort to improve the service quality. Thank you once again and we look forward to welcoming you back soon. Pham Ba Tuoc (Mr) General Manager