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ハノイ レリテージ ダイアモンド ホテル ＆ スパの口コミ

4 out of 5
ハノイ レリテージ ダイアモンド ホテル ＆ スパ
17 Nha Chung, Hang Trong, Hoan Kiem, Hanoi, Hanoi

口コミ

9.0

とても素晴らしい

評価 10 - 115 件の口コミ中 80 件が非常に良い" "
評価 8 - 115 件の口コミ中 19 件が良い" "
評価 6 - 115 件の口コミ中 11 件が普通" "
評価 4 - 115 件の口コミ中 3 件が不満" "
評価 2 - 115 件の口コミ中 2 件が非常に不満" "

9.4/10

清潔度

9.6/10

スタッフとサービス

9.0/10

設備とサービス

9.0/10

施設のコンディションと設備

口コミ

10/10 (非常に良い)

NAOTO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ロケーションが最高‼︎ St Joseph CathedralもCÔNG CẢPHÊも近い‼︎
2023 年 3 月に 3 泊滞在

4/10 (不満)

MASAO

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
再訪なし
ホテルは古くて狭い。 スタッフはルーズな感じ。 送迎ホテルで頼むも、ドライバーはグラブ以下で英語も 通じない。 部屋は狭く、掃除のカートは廊下に置きっぱなし。 同行者とフロアが違うのは仕方ないが、 3階と7階は雲泥の差であった。 再訪なし。
2019 年 11 月に 3 泊滞在

10/10 (非常に良い)

KOICHI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
立地良し
観光の拠点とするには、とても便利な場所にあります。周りにはレストランやカフェが多くあるため、食事に困ることはないです。また雑貨屋やお土産店も多くあるのでショッピングにも便利です。 スタッフもとてもフレンドリーで、帰りのタクシーの手配もしていただきました。
2019 年 10 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地がよい、清潔、価格のバランスもよい
2019 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
施設、スタッフ対応とも最高でした。
2019 年 8 月に 3 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 8 月 20 日)
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

10/10 (非常に良い)

宿泊されたお客様

2019 年 7 月に 3 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
従業員はフレンドリーで親切。 美味しいレストランや旧市街へのアクセスはとても良い。 写真で見える印象よりもかなり部屋が狭い。
2019 年 1 月に 2 泊滞在
Sale Teamからの返信 (投稿日 : 2019 年 2 月 15 日)
Dear Valued Guest, We very much appreciate your time taken to review our hotel and write us the wonderful words. I will personally share this with the entire team as a great source of motivation. Thank you again for your supports and we look forward to welcoming you back to the hotel in the near future. Many thanks and best regards, Minh Thu Sale Team

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
シャワーが残念、スタッフ教育素晴らしい
2ベッドルームのファミリールームを予約していました。 なぜかフロントのミスで2ルームのキーカードを渡されそうになったので、違う事を些細説明し、ファミリールームの予約で有ることを確認していただけ、ファミリールームに。 予約時、バスタブか、シャワー室となっていたけどバスタブの写真が有ったのでファミリールームはバスタブかなと思い予約しましたが、2ルームともシャワーでした。 その上、私が使った部屋のシャワーは5分も使うとお湯が出なくなり水になります。他の部屋のシャワー使用中とダブってるのかと思いましたが、３泊とも同じ事に、 もうこのホテルのリピートは無いなと思いましたが、チェックアウト後のアンケートに記入したらすぐお詫びを言われてたのでスタッフの対応はとても良い印象に終わりました。
2019 年 1 月に 3 泊滞在
Minh Thuからの返信 (投稿日 : 2019 年 1 月 16 日)
Dear Valued Guest, Thank you very much for having chosen to our hotel and for sharing your valuable feedback with us. I am glad to know that you were satisfied with the services during your stay. I would also like to take the opportunity to apologize for any inconvenience that you may have encountered, due to the delayed response and follow-up from our team. Please rest assured that this is certainly not indicative of our usual high standards, and your feedback has been addressed to respective managers so that immediate improvements can be made. I look forward to having the opportunity to welcome you back to our hotel in the not so distant future where the team can make amends. Many thanks and best regards, Minh Thu Sale Team

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
英語が早くて聞き取りづらかったですが、清潔でバスタブもあり、良かったです
2018 年 12 月に 1 泊滞在
Minh Thuからの返信 (投稿日 : 2019 年 1 月 16 日)
Dear Valued Guest, Thank you very much for your recent stay and the time taken to tell us your recent experience at our hotel. It is with my regret to know about the inconveniences you have encountered. First and foremost, we would like to apologize for this. I am sure that you have contacted our General Manager and he is personally investigating the situation. Please rest assured that he will come back to you at the soonest. Once again, apologize for the difficulties and we really hope that you will give us another chance to show you the improvements of the hotel. Many thanks and best regards, Minh Thu Sale Team

8/10 (良い)

Anonymous、JP

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Very comfortable stay, but no long towels, no USB outlets in the room.
2018 年 11 月に 1 泊滞在
Van Anhからの返信 (投稿日 : 2018 年 11 月 15 日)
Dear Mr/Ms Anonymous Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

8/10 (良い)

Anonymous

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel staffs were very cheerful and polite. There were some minor mistakes, but this may be because the hotel is newly opened.
2018 年 10 月に 2 泊滞在
Van Anhからの返信 (投稿日 : 2018 年 11 月 6 日)
Dear Mr/Ms Anonymous Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

10/10 (非常に良い)

Raana

2023 年 4 月に 2 泊滞在

2/10 (非常に不満)

Chongsung

2022 年 12 月に 1 泊滞在

10/10 (非常に良い)

MINSEOK

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is good value for money. Location is in Old Quarter, convenient. Staff outstanding. Only negative was breakfast, which was below quality of others in Vietnam.
2020 年 2 月に 2 泊滞在

10/10 (非常に良い)

Fredrik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

sharon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
well situated hotel
the hotel is very centrally situated to explore Hanoi. The reception staff were exceedingly helpful with directions and any queries. They also were happy to look after our larger luggage whilst we were in Halong bay.
2020 年 1 月に 2 泊滞在

8/10 (良い)

Patricia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
convenient and accesible localtion
It is a convenient hotel With a good location. The room was spacious and the staff friendly.
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and excellent family rooms. Thoroughly enjoyed our shoet stay. Staff incredibly helpful.
2019 年 12 月に 1 泊滞在

10/10 (非常に良い)

KYUNGMI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

出張
良かった点 : スタッフとサービス
気になった点 : 清潔度
Not bad, but...
I stayed 1 night at the L’heritage Diamond, and one night at a different property. The L’heritage Diamond ( LD) was 20% more expensive than the other hotel. However, the other hotel handily beat the LD in every meaningful category : cleanliness, guest service, design, comfort, noise level, and value. Management would be well advised to implement a better system of monitoring and ensuring room cleanliness. My bedsheet had a very noticeable red stain, and there were numerous hairs on the bathroom floor and a towel. The staff in the lobby and restaurant were pleasant, and professional for the most part. Overall, my stay was decent, but not great.
2019 年 11 月に 1 泊滞在

8/10 (良い)

Debi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice staff, good room, Beware construction noise
We were upgraded at check in. Big room, very clean, great shower. Breakfast good but offered the a la carte menu only after we finished buffet - which had nice choices. Cons - noisy. Construction behind and in front of hotel. Noisy air con and could hear plumbing from adjacent bathrooms. Slept with earplugs. Nice staff but not as polished as better hotels. Avoid driver to/from airport. Overly aggressive, on phone much of trip and drove too fast. Taxi drivers were more careful than he.
2019 年 11 月に 1 泊滞在

10/10 (非常に良い)

Pernille

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
We had a very nice stay at L’heritage Diamond Hotel and Spa. Stayed here 3 times over the course of about 1 week. (Had day trips with stayover in between) Hotel staff is very nice and looked after our luggage while we where away. Location is exquisite. It is very easy to get around from Hotel location. Only thing to put a finger on would be the breakfast buffet which was not in my taste. But that is most likely due to the fact that im european. Highly recommendable.
2019 年 10 月に 1 泊滞在

8/10 (良い)

Pernille

2019 年 10 月に 1 泊滞在

10/10 (非常に良い)

P、Bali

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel that is very well positioned. Goodness me.
2019 年 9 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Very friendly welcome, staff always on hand to help and always smiling. Great value for money in a very good location in Hanoi old town
2019 年 8 月に 2 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful family room with great set up with two connecting rooms. Wonderful reception staff with Marteen doing a great job managing reception and Viet Anh so helpful and kind. Massage staff wonderful and gave our children great massages for a very reasonable fee. Totally recommend this hotel and would definitely stay here again as faultless and great location.
2019 年 7 月に 4 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

6/10 (普通)

宿泊されたお客様

良かった点 : 施設のコンディションと設備
2019 年 7 月に 5 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

10/10 (非常に良い)

Elisavet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel, great location!
Great hotel, great location! Staff was super nice and helpful, very pleasant stay!
2019 年 7 月に 4 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

8/10 (良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
On arrival we were put in a room on 4th floor. Very hot and no lift. We asked to be moved which was achieved on day 3 of 4. The new room by the pool on ground floor was excellent. Pool was lovely, but there was building work going on right next to the pool which was all day and noisy and dusty. Would stay agin but only in round floor poolside room. Breakfast was good. Staff were friendly and helpful.
2019 年 7 月に 3 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

10/10 (非常に良い)

sergio

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent quality for a reasonable price
Good.. Very good.. . Excellent....
2019 年 7 月に 2 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
Handy spot. Big, clean rooms. Good breakfast. Friendly staff.
2019 年 6 月に 3 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 8 月 19 日)
Dear sir/madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Diamond Hotel Best regards Van Anh

10/10 (非常に良い)

Scott

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had just one night stay in Hanoi but all the staff here were absolutely great even allowed us to leave luggage in foyer while we explored after our Halong Bay Cruise, even though we weren't staying there that night
2019 年 5 月に 1 泊滞在

10/10 (非常に良い)

KYUHWAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 5 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 5 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : スタッフとサービス
Great location - room overlooks construction site and they work at night. Breakfast needs work - coffee and noodle soup terrible and for Vietnam that is just not acceptable
2019 年 4 月に 2 泊滞在

8/10 (良い)

宿泊されたお客様

2019 年 4 月に 1 泊滞在

8/10 (良い)

CHUNHAN

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2019 年 4 月に 1 泊滞在

6/10 (普通)

宿泊されたお客様

사진과 달리 매우 작은 방.
사진과 달리 매우 작은 방. 가격은 4박에 48만원.
2019 年 3 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 4 月に 4 泊滞在
Emmanuelからの返信 (投稿日 : 2019 年 4 月 12 日)
Dear Sir & Madam, Warmest greetings from Hanoi Lheritage Diamond! Thank you very much for your stay with us and looking forward to welcome you to Hanoi Lheritage Hotel soon. Hotel Manager,

10/10 (非常に良い)

Hatton

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Brand new Hotel in Hanoi Old Quarter center !
Fantastic stay and we were made to feel very welcome indeed. The staff are exceptional and this is a wonderful hotel to stay in.
2019 年 3 月に 1 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 4 月 4 日)
Dear Mr/Ms Hatton Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales team

10/10 (非常に良い)

Stefania

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Emanuel Duty Manager : great problem solver
We did not start in the best way here in this hotel with a problem in room door locking, but then the hotel stuff tried in all ways possible to find a solution and giving some extras for free. I appreciated a lot how they care about their customer comfort and sutisfacrion. My Bedroom was tiny but well arranged with fresh fruit, minibar, clean towels and soft large bed. Breakfast was well served at the top of their building from where you can admire the old city center, inclusive of the cathedral, as a panoramic view. Breakfast dishes are not just repeating all the same each day, so if you stop more than one day, you will have variety in different continental and vietnamies food. Location is perfect for enjoying shops, restaurants and local real life style. Taxi availability and private car arrangement are also easy and at good price in this hotel. What I just missed to test is their massage center, next time I will try it.
2019 年 3 月に 2 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 3 月 28 日)
Dear Mrs Stefania Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with our team, especially Mr Emmanuel. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales department

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
The positives are good location and very friendly and helpful staff. The negatives are the relatively small rooms, and bathrooms that need upgrades and maintenance.
2019 年 3 月に 3 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 3 月 28 日)
Dear Sir/Madam Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

8/10 (良い)

Geir-Olav、Oslo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Will become very good in near future
Nice hotel, but the do construction work on the other side of the street. We got moved from a nice front room to a cramped side room to escape the noise. When constructions are finished in a few months this will be a perfect place to stay in the old town. Nice 9th floor breakfast restaurant with view. Clean rooms, new hotel, good service.
2019 年 3 月に 1 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 3 月 28 日)
Dear Mr Geir-Olav On behalf of L’Heritage Team, I would like to thank you very much for having chosen us for your recent stay in Hanoi and for taking the time to review us We are happy to know that you had such a wonderful experience at our hotel, especially, that you enjoyed your room, bed and the view. We would also like to share your comments about services to our staff - I am sure they will be inspired by your kind remarks. Once again, many thanks for your nice comments. We look forward to welcoming you back to L’Heritage Diamond soon. Best regards, Van Anh Sales department

4/10 (不満)

Loc

気になった点 : 客室の快適度
Small Space
The room was a lot smaller than we expected. We booked 2 separate rooms for my husband and I and my friend and her boyfriend. I am not sure if they had given both of us a really small room because we stayed for one night or if that is the size for all the rooms. It would be do-able for just one person. Thankfully we only had 1 luggage cause we wouldn’t know what to do if we had 2. We ended up staying at another sister hotel after our halong bay tour and it was a lot more comforting.
2019 年 2 月に 1 泊滞在
Hotel Managerからの返信 (投稿日 : 2019 年 4 月 7 日)
Dear Mr. Loc, Thank you for choosing Hanoi L’heritage Diamond & Spa hotel for your stay in Hanoi and for reviewing our hotel on this website. I am also deeply regretful that you were not happy with your stay due to the room conditions, Our hotel room in Hanoi Old Quarter is the biggest room in Old Town, and we have many kind of room you can choice, your room you booked is the smallest in my hotel. Next time Our team will definitely be more attentive to all the matters you mentioned to make sure that this would no longer happen to you and other guests. ( your room will be upgraded to bigger one ). Once again, thank you for your review and we wish that you would continue giving us your support. Thank you very much!!!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is the best hotel I have been to in my life! The staff here are friendly and helpful especially Emmanuel and his team. They provided many good recommendations for delicious food and fulfilled every request we made. Hotel responded to our emails promptly and accurately. And they alway keep their professional attitudes to the guests. The breakfast is good and location is so convenient. Room are clean and comfortable.
2019 年 2 月に 1 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 4 月 4 日)
Dear value guest Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Diamond Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with our colleagues, especially Mr Emmanuel's team. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh Sales team

10/10 (非常に良い)

宿泊されたお客様

2019 年 2 月に 3 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 4 月 4 日)
Dear sir/madam On behalf of L’Heritage Team, I would like to thank you very much for having chosen us for your recent stay in Hanoi and for taking the time to review us We are happy to know that you had such a wonderful experience at our hotel, especially, that you enjoyed your room, bed and the view. We would also like to share your comments about services to our staff - I am sure they will be inspired by your kind remarks. Once again, many thanks for your nice comments. We look forward to welcoming you back to L’Heritage Hanoi soon. Best regards, Van Anh

8/10 (良い)

No

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
位置十分方便.............................................
2019 年 2 月に 1 泊滞在
Van Anhからの返信 (投稿日 : 2019 年 4 月 4 日)
Dear Value guest Thank you so much for your great review and I trust you enjoyed your stay with L’Heritage Hanoi Hotel. I am very glad to hear about your satisfactions during your stay and especially your recognition of the great services from our staff. It is positive feedback such as yours that encourages us so much in continuing making every guest stay a memorable one. I appreciate so much and will share with the associates in person. Wishing you all the best and looking forward to your return to Hanoi and our L’Heritage Hotel Best regards Van Anh

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing staff!!!!!
The nicest staff imaginable They were so kind and helpful Went out of their way to accommodate us and help us out locally I can not say enough nice things about the staff The hotel was a great location too! Great spot and great staff
2019 年 2 月に 2 泊滞在
Sale Teamからの返信 (投稿日 : 2019 年 2 月 15 日)
Dear Valued Guest, Thank you for choosing our hotel and for taking time to share your experience with us! Please accept our sincere apologies for the disappointment and inconvenience which was caused by unsatisfactory service during your visit. At our hotel, we always strive our best to improve. Only by listening to the customers closely, we would be able to address the issues hence apply the necessary changes to avoid the re-occurrence. If your travel plan ever bring you cross our way again, we dearly wish to have a second chance to welcome you back to see the improvement we have made. We wish you a beautiful day and an overall amazing experience holiday in Hanoi. Best regards, Sale Team