Dear YURIKA, Thank you for your feedback on your recent stay at our hotel. We will work on improving our services to ensure that our guests are satisfied. Thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Best regards,Hanoi Fiesta Hotel and Spa

Dear Daisuke,Once again, thank you for choosing Hanoi Fiesta Hotel & Spa, and we hope to have the pleasure of welcoming you back soon. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Have a good day!

尊敬なるお客様、この度は当ホテルにご宿泊いただき、誠にありがとうございます。朝食が美味しく、ご満足いただけたようで大変嬉しく思います。また、お部屋の清潔さや心地よさについてもご満足いただけたとのこと、大変光栄に存じます。当ホテルはお客様に快適なご滞在をお約束することを最優先に考え、日々努力を重ねております。お客様のご満足が私たちの最大の励みであり、今後もさらにサービスの向上に努めてまいります。お客様のまたのご利用を心よりお待ちしております。敬具[あなたの名前]

Thank you ! We appreciate your feedback.

Thank you ! We appreciate your feedback. We really hope to welcome you again once day.

Dear Dimitar,Thank you so much for your kind words and positive feedback for our staff. We are delighted to hear that you had a pleasant stay at our hotel. It is our utmost priority to provide excellent service and make our guests feel welcomed and well-cared for. Again, Thank you for your positive feedback and for choosing our hotel. We look forward to serving you again in the future. Best Regards, Hanoi Fiesta Hotel & Spa Team

Dear Jackie Ong, Thank you for your feedback on your recent stay at our hotel. We will work on improving our services to ensure that our guests are satisfied. Thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Best regards, Hanoi Fiesta Hotel and spa

Dear Lucy Bosley,Thank you so much for your kind words and positive feedback. We are delighted to hear that you had a pleasant stay at our hotel. It is our utmost priority to provide excellent service and make our guests feel welcomed and well-cared for. Again, Thank you for your positive feedback and for choosing our hotel. We look forward to serving you again in the future. Best Regards, Hanoi Fiesta Hotel & Spa Team

Dear Ricky's Family, Thank you for your feedback on your recent stay at our hotel. We are glad to hear that you found our staff to be nice. A room in your Family connecting room has window (it is internal window). it is exact with our description. Thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future.Best regards, Hanoi Fiesta Hotel and spa

Dear Ms. Van Anh,Thank you so much for your kind words and positive feedback.We are delighted to hear that you had a pleasant stay at our hotel. It is our utmost priority to provide excellent service and make our guests feel welcomed and well-cared for. We look forward to serving you again in the future. Best Regards,Hanoi Fiesta Hotel & Spa Team

Dear Andreas,Thank you for your feedback on your recent stay at our hotel. We are glad to hear that you found our staff to be nice, however, we apologize for any inconvenience caused by the room is near street and be noisy. We are in old quater so it has a lot of tourist and transportation. We can't control for that. We will take note of this and work on improving our services to ensure that our guests are satisfied. Thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future. Best regards, Hanoi Fiesta Hotel and spa

Dear Anna Laura,Thank you for your feedback on your recent stay at our hotel. We are glad to hear that you found our staff to be nice, however, we apologize for any inconvenience caused by the room was dusty, the floor and sheets had stains and the drain in the shower did not work. We will take note of this and work on improving our cleaning services to ensure that our guests are satisfied.Thank you for choosing our hotel and we hope to have the opportunity to serve you again in the future.Best regards,Hanoi Fiesta Hotel and spa

Dear Emilia,Thank you for choosing Hanoi Fiesta Hotel & Spa. We look forward to serving you again in the future.

Dear Hoa Bach,We are very sad for your feedback. Because of the storm, you can't arrive our hotel. We signed with Expedia and also have noted on website of Expedia. Our policy is no refund, no cancellation. We can't support you in this case.We hope we have opportunity to welcome you and your family in the future.

Dear JamesWe hope this message finds you well and that you had a safe journey back home. We wanted to take a moment to express our deepest gratitude for the kind words you shared in your recent review of our hotel. Your feedback means the world to us and serves as a constant reminder of why we are in the hospitality industry.We are thrilled to hear that you had a great breakfast experience during your stay. Our team takes pride in curating a diverse and delicious selection of dishes to cater to all tastes and preferences. Knowing that our efforts brought you enjoyment and satisfaction brings us immense joy.It warms our hearts to read your compliments about our staff. We believe that genuine hospitality comes from the heart, and we are fortunate to have a dedicated team who genuinely care about our guests' well-being. Your recognition of their helpfulness and kindness serves as a great motivation for them to continue providing exceptional service.We're also delighted to learn that you found our property to be in a convenient location. We understand the importance of a good location when choosing accommodation, and we are glad that our hotel met your expectations in this regard. We strive to provide a comfortable and accessible environment that allows our guests to explore and enjoy the surrounding area with ease.Additionally, we appreciate your mention of our competitive pricing. Offering value for money is a top priority for us, and we are pleased to know that you found our rates to be reasonable. We aim to provide excellent service and amenities at an affordable price, ensuring that our guests receive a memorable experience without compromising their budget.Once again, we express our sincere gratitude for your positive review. It means a great deal to us, as it serves as validation for our ongoing efforts to provide an exceptional stay for all our guests. If your future travels bring you back to our area, we would be honored to have the opportunity to welcome you once more.Please don't hesitate to reach out if there is anything else we can assist you with. We are always at your service.Warm regards,Fiesta Hotel

안녕하세요 저희 호텔에 방문하신 것을 기쁘게 생각하며, 소중한 시간을 내어 저희 호텔에 대한 평가를 해주신 점에 대해 깊은 감사의 말씀을 드리고자 합니다. 귀하의 소중한 의견은 저희에게 큰 의미를 가지며, 매일 더 나은 서비스를 제공하기 위한 동기부여가 됩니다.레이오버를 위한 짧은 숙박으로 저희 호텔을 선택해 주셨다는 사실에 감사드립니다. 또한 늦은 시간 체크인에도 불구하고 친절한 응대를 받으셨다니 매우 기쁘게 생각합니다. 저희 팀은 항상 게스트의 만족을 위해 최선을 다하며, 여러분의 칭찬은 우리에게 큰 격려가 됩니다.또한 숙소 구조와 3인실에 싱글 베드가 엑스트라 베드로 제공된 점에 대해 언급해 주셨습니다. 이 점에서 가성비가 그리 좋지 않았던 것 같습니다. 그러나 하루 숙박으로는 나쁘지 않은 선택이었을 것으로 생각됩니다. 우리는 더 나은 경험을 제공하기 위해 지속적으로 노력하고 있으며, 이러한 의견을 통해 우리의 부족한 점을 파악하고 보완할 수 있습니다.한번 더 감사의 인사를 전하며, 귀하의 긍정적인 평가에 대해 다시 한번 깊은 감사의 말씀을 드립니다. 귀하의 다음 여행에 저희 지역을 다시 방문하시게 된다면, 다시 한번 여러분을 환영할 수 있는 기회가 주어진다면 영광이겠습니다.또한 귀하의 요청이 있으시면 언제든지 도움을 드릴 준비가 되어 있습니다.감사합니다.

Dear Janus,Thank you so much for your kind words and positive feedback. We are delighted to hear that you had a pleasant stay at our hotel. It is our utmost priority to provide excellent service and make our guests feel welcomed and well-cared for. Thank you for your positive feedback and for choosing our hotel. We look forward to serving you again in the future. Hanoi Fiesta Hotel & Spa Team

Dear Ms.Thao,Thank you for choosing Hanoi Fiesta Hotel & Spa for your recent stay, and for taking the time to share your wonderful feedback. We are delighted to hear that you had a pleasant experience with our staff.At Hanoi Fiesta, we strive to provide exceptional service and create memorable experiences for our guests. We are thrilled to know that our team went above and beyond to ensure your satisfaction and that you appreciated their kindness. Your compliments will be shared with our staff members, as it will serve as encouragement for them to continue delivering outstanding hospitality.Once again, thank you for your positive review. We greatly appreciate your support and recommendation. If there is anything else we can assist you with, please do not hesitate to reach out to us. We remain committed to delivering exceptional service and ensuring your complete satisfaction.Warmest regards,Hanoi Fiesta Hotel & Spa

Thank you so much for all your kindnessWe do hope to have more chance to welcome you in our Hotel again,Best regards,Ms Linda NguyenHanoi Fiesta Hotel and Spa Team.

On behalf of the entire team at Hanoi Fiesta Hotel & Spa, we would like to express our sincerest gratitude for taking the time to provide us with your valuable feedback. Your review is truly appreciated and plays a crucial role in shaping the experience we offer to our guests.Thank you for choosing Hanoi Fiesta Hotel & Spa and for sharing your positive experience with others. We sincerely appreciate your support, and we hope to have the pleasure of welcoming you back for another remarkable stay in the future.

Thank you for choosing Hanoi Fiesta Hotel & Spa. we hope we have opportunity to serve in the future.

On behalf of Hanoi Fiesta Hotel & Spa, I would like to express our gratitude for your kind review on Expedia.We understand how important guest reviews are to a hotel, and we are thrilled to hear that you had a wonderful experience during your stay with us. Your positive feedback will surely help other travelers to choose our hotel with confidence for their future visits to Hanoi.Thank you again for your review, and we look forward to welcoming you back to our hotel in the near future.

We are extremely grateful for all the positive feedback from our customers, and we would like to express our sincere gratitude to all of our clients who have trusted and used our services. welcome to our hotel in the future

Dear Giuseppe,We hope this letter finds you well. On behalf of the entire team at Hanoi Fiesta Hotel and spa, we would like to express our sincere gratitude for choosing to stay with us during your recent visit to Hanoi. We hope that you had a comfortable and enjoyable stay with us.At Hanoi Fiesta Hotel and spa, we take great pride in providing our guests with exceptional service and hospitality, and we are pleased to hear that we were able to meet your expectations. Your positive feedback means a lot to us and it is greatly appreciated.Once again, thank you for choosing to stay with us. We hope that you will consider staying with us again in the future, and that we will have the pleasure of welcoming you back to Hanoi Fiesta Hotel and spaWarm regards,Jenny Nguyen- Hanoi Fiesta Hotel and spa team

Thank you for taking the time to share your experience at our hotel. We are thrilled to hear that you had a great stay with us and that you enjoyed our facilities and services. Your kind words about our staff will be passed along to them and they will be delighted to hear that their hard work has been appreciated. We hope to have the pleasure of welcoming you back to our hotel in the future.

Thank you for taking the time to share your experience at our hotel. We hope to have the pleasure of welcoming you back to our hotel in the future.

Dear Seonyeong,On behalf of the entire team at Hanoi Fiesta Hotel & Spa, I would like to express our sincere gratitude for taking the time to provide us with your valuable feedback. Your positive review has truly made our day!Thank you once again for choosing Hanoi Fiesta Hotel & Spa as your accommodation of choice. We look forward to welcoming you back in the near future for another memorable stay.Best regards,Sunny

Dear Andrew,Thank you for choosing to stay at Fiesta during your visit to Hanoi and for taking the time to share your positive experience with us. We are delighted to hear that you found our hotel to be clean and comfortable, the breakfast delicious, and our staff friendly and helpful.We take great pride in our prime location in the heart of the Old Quarter, which provides our guests with easy access to the city's cultural and historical landmarks. We are thrilled to know that you enjoyed your stay and would highly recommend Fiesta to others visiting Hanoi.Once again, thank you for choosing to stay with us. We look forward to welcoming you back to Fiesta in the near future.Best regards,Fiesta Hotel Management

Dear Kirtikumar,We appreciate you choosing to spend your recent day at our hotel. We are thrilled to hear that you were satisfied with our service and that it met your expectations. We value your feedback and anticipate working with you again soon.Best regardsHanoi Fiesta Hotel and Spa team

Dear Andrew,On behalf of the entire team at Hanoi Fiesta Hotel & Spa, I would like to express our sincere gratitude for your recent review. It was truly a pleasure to have you as our guest, and we are delighted to hear that you had a wonderful experience during your stay with us.Once again, thank you for choosing Hanoi Fiesta Hotel & Spa, and we hope to have the pleasure of welcoming you back soon. If there is anything we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Have good day!

Dear Jaehyun Nam,Thank you for choosing to stay with us at Hanoi Fiesta Hotel & Spa and for taking the time to share your feedback with us. We appreciate all comments, both positive and negative, as they help us to continually improve our services.We are delighted to hear that you enjoyed your stay with us and that our hotel met your expectations. It is our goal to provide exceptional service to all of our guests, and we are glad to hear that our efforts did not go unnoticed.Once again, we would like to express our gratitude for choosing Hanoi Fiesta Hotel & Spa for your stay in Hanoi, and we hope to have the opportunity to welcome you back again in the near future.Best regards,Hanoi Fiesta Hotel & Spa Team

We would like to express our sincere gratitude to Axel for taking the time to share your wonderful experience at Hanoi Fiesta Hotel & Spa. We are thrilled to learn that you found our hotel's location to be excellent, right in the heart of the city. We are glad that you enjoyed our comfortable rooms and appreciated the hospitality of our friendly staff.Once again, thank you, Axel, for choosing to stay with us at Hanoi Fiesta Hotel & Spa, and for sharing your feedback with us. We look forward to welcoming you back for another memorable stay in the future.

Dear Thomas,On behalf of Hanoi Festa Hotel & Spa, I would like to express our sincere gratitude for taking the time to share your feedback with us after your recent stay. Your kind words and positive review mean a lot to us and serve as a source of motivation for our entire team.Thank you once again for your review and for choosing Hanoi Festa Hotel & Spa. We look forward to welcoming you back soon.Sincerely,Hanoi Festa Hotel & Spa Team

Dear Wong,We would like to express our sincere gratitude for taking the time to share your wonderful experience with us. We are delighted to hear that you had a pleasant stay at Hanoi Fiesta Hotel & Spa and that our comfortable rooms, quality breakfast, and excellent staff contributed to your enjoyable experience.Your kind words have truly made our day, and we would like to thank you for recommending our hotel to other travelers. We look forward to welcoming you back to our hotel soon and hope to have the pleasure of hosting you and your family or friends on your next visit to Hanoi.Thank you once again for choosing Hanoi Fiesta Hotel & Spa as your preferred accommodation in Hanoi.Best regards,Jenny Nguyen- Customer Service Manager at Hanoi Fiesta Hotel & Spa .

Dear Marketa,Thank you for taking the time to write such a wonderful review about our hotel. We are thrilled to hear that you enjoyed your stay with us and that you appreciated the cleanliness of our property and the excellent breakfast that we provide.We are particularly delighted to hear that our staff provided you with exceptional service and that they were able to assist you with whatever requests or questions you had. We take great pride in providing our guests with the highest level of hospitality, and it is gratifying to know that our efforts are appreciated.We hope to have the pleasure of welcoming you back to our hotel in the near future. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Best regards,

On behalf of the entire team at Hanoi Fiesta Hotel & Spa, we would like to express our sincere gratitude for choosing to stay with us during your recent visit to Hanoi.We would also like to thank you for taking the time to share your valuable feedback with us. We appreciate your suggestions and feedback as it helps us to continuously improve our services and meet the expectations of our guests.We are honored to have had the opportunity to serve you, and we look forward to welcoming you back to Hanoi Fiesta Hotel & Spa on your future visits to Hanoi.

Dear Filip Herman,Thank you for choosing our hotel. We hope we can server you in the future! Best regards,Sunny

Dear Yeeun,We'd like to thank you for sharing your thoughts on our hotel. And I'm glad to hear you were pleased with our service at our hotel after we upgraded you. We are looking forward to seeing you in your next trip.Thank you and all the best to you.From Hanoi Fiesta hotel and spa team

Dear Nathaniel,We feel terrible after reading your review. We apologize sincerely for the bad experience. We want to upgrade you up to our sister hotel, which just opened and is very convenient to Hoan Kiem Lake. However, it seems that one of our staff members forgot to inform you of this. We deeply regret this. We want you to be content and to take pleasure in the upgrade. However, you are not; please sympathy for us.I want to thank you again for picking us up from the hotel in Hanoi. We do hope to serve you at our hotel the future time. We wish you and your family the very best.Best wish from Hanoi Fiesta Hotel and spa team

Dear Virginie,We appreciate you choose our hotel for your stay in Hanoi. And we appreciate your favorable assessment of us. We are delighted to have you as a valued visitor. We are looking forward to seeing you in your next trip. All the best and happy new year.Fiesta hotel and spa team

Dear Farnaaz Mohammed,Thank you very much for lovely Feedback,We are so happy to read your Comment We do hope to welcome you back in the next visit to Hanoi Vietnam.Best regards,Ms Linda Nguyen.

Dear Aya Ishizu,Thank you so much for sharing your Comment on Expedia,We are so thankful for your voting, we thought you had great experience in our sister- Fiesta Grand Hotel, as you known that is bigger Hotel and located in the center of Hoan Kiem Lake. We knew our fault and we will resolve that. Anyway, thank you very much for all your kindness and we do hope to have another chance to welcome you again in the next visit to Hanoi, Vietnam.Best regards,Fiesta Hotel and Spa Team.

Dear Mr Jean Christopher,Good day to you,I am so sad to read your comment on ExpediaAs you known, when you checked in we informed you that we would like to upgrade you into Fiesta Suite room, this is the largest room in our Hotel, We showed you the room when you came and you took it and happy and the second day you went down and complained and you blamed for our Colleague did not give you exactly you booked, even My colleague tried their best way to keep and upgraded the nicest room for you, and you asked my Hotel refund the Money to you which you known very well that we upgraded you, we respected you and we accepted to give you:400.000 VND even we gave you better room and you knew about that, and we also asked you very carefully that " Would you like to change exactly the room you booked and you said you do not want to change the room you wanted to stay in the same room at that time we accepted for that and in the evening you again came down and told with my Colleague refund the Money on the second day while we already gave back to you total 15% discount of the Money we received from Expedia for 2 nights which you received and happy.”We were so disappointed more about you, please respect our Partner Expedia and us as well, you are valuable Guest we are very take care of you and do hope you are always happy but you should not treat everybody as your bad way. Do not threaten everybody to get free or detected money from them. They have to work so hard to earn Money, As you known after 2 years of Covid 19 all of our life is so hard but we still make the life better in each day.Once again, Thank you and goodluck to you.Best regards,Hanoi Fiesta Hotel and Spa Team.

Dear Mr Gary Aleen,We deeply regret that you had a negative experience at our hotel. We guarantee that everything will be tested again to ensure that it will function properly going forward. We beg your pardon. In the future, I hope to greet and assist you. I sincerely appreciate it. We hope for the best for you and your loved ones.

Dear Mark, Thank you very much for your sharing with us. We are very happy to having you here. We are looking forward to seeing you soon.Jenny Nguyễn- Customer Service Manager

Dear Alexander , We would like to thank you for having chosen our hotel for your stay and for sharing this lovely and encouraging feedback. It is such a pride for all the staff of the hotel to read your comment as their goal was to make your stay the most enjoyable. Rest assured that the team will be made aware of your compliments and recognition. It will be a pleasure to welcome you again soon and create more memorable experiences with you. Warm regards, Sophie ( Vân Anh) Customer service Manager