ファミリー スイート | セーフティボックス (室内)、デスク、ノートパソコン用作業スペース、遮光カーテン

ハノイ エクスクルーシブ ホテルの口コミ

3.5 out of 5
ハノイ エクスクルーシブ ホテル
40 Hang Dieu Street, Old Quarter, Hanoi

口コミ

9.6

最高に素晴らしい

評価 10 - 69 件の口コミ中 57 件が非常に良い" "
評価 8 - 69 件の口コミ中 9 件が良い" "
評価 6 - 69 件の口コミ中 1 件が普通" "
評価 4 - 69 件の口コミ中 1 件が不満" "
評価 2 - 69 件の口コミ中 1 件が非常に不満" "

9.6/10

清潔度

9.8/10

スタッフとサービス

9.4/10

設備とサービス

9.2/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

8/10 (良い)

eite

良かった点 : スタッフとサービス
2023 年 10 月に 2 泊滞在

8/10 (良い)

??

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス
部屋は広くはないですが、綺麗に清掃されており次回も利用したいホテルです。 少し気になったのは以下2点です。 ルームキー(カード)に貼ってある紙がところどころ破れていた。 21時頃、部屋があるフロアの電気が消えており通路がかなり暗かった。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
2019 年 12 月に 2 泊滞在
Hanoi Exclusive Hotel からの返信 (投稿日 : 2019 年 12 月 26 日)
We are happy when you stay at our hotel. Hope you have a good time in our country. We would be very grateful if you told me what makes you unhappy so I can improve them in the future. Thanks for your help. See you soon. Have a good day!!

10/10 (非常に良い)

Ma Merwina

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

Siu Yeung

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A well located hotel for those visiting the old quarter, and very convenient to shops and restaurants. Very nice and helpful operators. They helped us (went down from their reception counter on 1/F) with our luggage while we were getting off the taxi on a busy street. Good suggestions of dinning places and very helpful in answering our queries. Good communication in English. Room size adequate not big, guess this also applies to other hotels in the old quarter (which are packed with low rise buildings). Buffet breakfast including "made to order" menu (which is a rather extensive one). Would stay again.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Zainab

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect location
We stayed as a family of 4 and we like the hotel in terms of location,it was the best and the service was always with a smile and always there to help.The rooms were spacious with good bed size.Nothing fancy and luxurious but basic amenities with an excellent location.
2023 年 7 月に 2 泊滞在

10/10 (非常に良い)

Mace

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I really like the way the staff works here. They are kind, friendly, and always ready to assist me. I feel like I'm at home and close to my loved ones. It would be wonderful to have the opportunity to come back here again. I highly recommend this hotel
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Lim

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
hotel located at nice spot, easy to move around, hotel room are specious and clean, hotel staff are friendly and helpful. hotel manager Mr. Michael hake is super helpful and able to help you arrange local tour (Group) or dedicated private tour as well.
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Lim

良かった点 : 清潔度、スタッフとサービス
the hotel located at nice spot and easy to move around from there, friendly and helpful staff, the hotel manager Mr. Michael Hake super helpful and you can ask him anything that you want to know about Hanoi, also he will be able to help you arrange local tour (Group) with suggestion or private customize local tour.
2023 年 6 月に 1 泊滞在

8/10 (良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Tat

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Staff very helpful.
2023 年 5 月に 4 泊滞在

10/10 (非常に良い)

Johnson

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 5 月に 1 泊滞在

10/10 (非常に良い)

Lours

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
L'hôtel est merveilleux, idéalement localisé et l'accueil est formidable. Gentillesse, disponibilité et professionnalisme de l'ensemble du personnel. Les chambres sont confortables, spacieuses, modernes et excessivement propres. Le petit-déjeuner est extraordinaire. Vous pouvez également bénéficié d'une grande d'aide pour vos transports aéroport et de très bons conseils pour organiser vos visites touristiques
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Thierry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel super bien placé. Le personnel est attentionné et bienveillant.
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Thierry

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Le personnel est bienveillant. On se sent bien. Comme à la maison.
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Lucie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well located in the center of old quarter of Hanoi. The room was spacious with balcony and hotel very clean. All the staff is friendly and ready to help when needed. The owners : Mia showed us how to do Nems (Spring rolls) and Michael is always ready to help. He is a very good driver with is moto. There is a good variety for breakfast. What a team !
2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Min Hyun

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location is great just next to Old quarter, the room are nice and modern. But above everything is the kindness of the persons at the reception. They were helping us for anything we need at anytime 24/24. Definitely great value for money and all our family can recommend this hotel.
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Min Hyun

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Stayed in Exclusive Hotel in Hotel. The room clean. New hotel and facilities are in order. Breakfast delicious, local and western. Beside main road and 10 mins walk to Hoan Kiem Lake. Plenty of eateries and will not go hungry. Along the street activities, you just immerse the local way of life. The hotel owner is fantastic, welcoming and obliging.
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Mike

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the best staff and service .Our room was very clean and well facilities all what you need. Bathroom was spacious and comfortable. The hotel is very convenient for shopping and eating many restaurants closed by. Break was great with lot of fresh fruits and Pho and many choices to ordered . We booked trips to Halong by Hanoi Exclusive hotel as recommended by the hotel manager Zoom was very delicated and helped us us during my husband’s headache . He looked great after during our stay here. I really appreciated about him and can’t say thanks enough to him and his staff. Thank you for your excellent hospitality .we will be back to Hanoi Exclusive hotel for sure.
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Johnson

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very nice hotel clean brand new room.our room was very clean with spacious bathroom very comfortable. Friendly and the best staff who arranged the trips to Ha Long Bay food tour and Sapa trip for us which were excellent. The best hotel’s location very closed to restaurants and the Hoàn Kiem lake and great service .We really enjoyed staying here and will definitely come back soon. Thank you Michael hotel manager and your staff’s hospitality.
2023 年 3 月に 1 泊滞在

4/10 (不満)

Annabelle

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The toilet spray is used extensively throughout the entire room even on the bedsheet and pillow cases. The bedsheet and pillow cases were also sticky and filled with mark stains. The shampoo smell like pesticide. The overall smell of the place is just too intense and really unpleasant.
2023 年 3 月に 2 泊滞在

10/10 (非常に良い)

Renee

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was very pleasant!
2023 年 3 月に 1 泊滞在

10/10 (非常に良い)

Tommy

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Bra hotell i dom gamla kvarteren
Bra läge i dom gamla kvarteren. Bra frukost. Mycket hjälpsam personal. Allt man kan önska sig under en vistelse i Hanoi.
2023 年 3 月に 3 泊滞在

10/10 (非常に良い)

Tyler

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was clean and the staff was very nice and helpful.
2023 年 2 月に 1 泊滞在

10/10 (非常に良い)

Tyler

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The rooms were very nice and clean and the staff was always very nice and helpful.
2023 年 2 月に 2 泊滞在

10/10 (非常に良い)

jerry、Ocracoke

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great family run hotel. I checked in after midnight and William was waiting for me at the door. Room was spacious and clean. Breakfast was made to order and very good. Great location in old town Hanoi. They make arrangements for any and all excursions. I really liked this hotel.
2023 年 1 月に 2 泊滞在

10/10 (非常に良い)

Samuel

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect place in Hanoi
Buena experiencia. Ubicacion idonea. Habitacion limpia y tranquila. Staff muy sympaticos
2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

JAE SEUNG

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
여행지에서 가성비숙소로 좋습니다!
올드타운도 매우가깝고 관광지 호안끼엠호수와 맥주거리 성당 모두 도보10분도 안 걸려요 방은 넓지는 않지만 매우청결하고 욕실도 깨끗합니다. 직원분들도 너무 과하지않게 친절하시고 좋습니다
2022 年 7 月に 2 泊滞在

8/10 (良い)

Minkyeong

2022 年 7 月に 2 泊滞在

10/10 (非常に良い)

Song

2022 年 6 月に 1 泊滞在
Tony からの返信 (投稿日 : 2022 年 6 月 22 日)
Thank you very much for taking the time to leave us such a lovely review following your recent stay at Hanoi Exclusive Hotel. I am very happy to know that you enjoyed your stay here, that partially make your trip to Hanoi worthy. Once again, thank you for staying with us and I look forward to welcoming you back in the near future. Best regards, Nguyen Anh Tuan (Mr.) General Manager

10/10 (非常に良い)

Anssi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Night in Hanoi
Everything was ready for us without any confirmation prior to our check-in. Hotel is located perfectly a bit out from busiest streets in Hanoi Old Quarter. Basic hotel with basic service and friendly staff. Hotel took care after our bags while we joined the Labour Day in Hanoi before our night train to next city
2022 年 4 月に 1 泊滞在
Tony からの返信 (投稿日 : 2022 年 6 月 22 日)
Thank you very much for taking the time to leave us such a lovely review following your recent stay at Hanoi Exclusive Hotel. I am very happy to know that you enjoyed your stay here, that partially make your trip to Hanoi worthy. Once again, thank you for staying with us and I look forward to welcoming you back in the near future. Best regards, Nguyen Anh Tuan (Mr.) General Manager

8/10 (良い)

Seoh Lay

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worth the stay
Good location.
2022 年 4 月に 2 泊滞在
Hanoi Exclusive Hotel からの返信 (投稿日 : 2022 年 6 月 24 日)
Thank you so much for your feedback. We all are very happy with your feedback. We hope to serve you next time in near future. Best Wishes. Tony Nguyen/ Hotel Manager.

10/10 (非常に良い)

joseph

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good location clean and easy access to restaurants
2022 年 4 月に 1 泊滞在
Tony Nguyen からの返信 (投稿日 : 2022 年 6 月 22 日)
Thank you very much for taking the time to leave us such a lovely review following your recent stay at Hanoi Exclusive Hotel. I am very happy to know that you enjoyed your stay here, that partially make your trip to Hanoi worthy. Once again, thank you for staying with us and I look forward to welcoming you back in the near future. Best regards, Nguyen Anh Tuan (Mr.) General Manager

8/10 (良い)

Thien

2021 年 3 月に 1 泊滞在

2/10 (非常に不満)

宿泊されたお客様

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
최악의 경험. 호텔로서의 자질 부족
엄청난 소음 덕분에 아침 9시에 깼다. 공사를 하는 건 이해하지만 손님이 잠을 자는 아침부터 전기톱으로 쇠를 자르는 건.. 모든 일정을 바꿔서 체크아웃했다. 다시는 가지 않을 것이다.
2021 年 1 月に 1 泊滞在
Exclusive Hotel からの返信 (投稿日 : 2021 年 1 月 11 日)
Not true, the guest must be confused among other booked and stayed hotels. Our hotel is located in a quiet location, no construction, no cutting saws. ..Please double check if you are right. Before writing a review, please be sure that you don't confuse.

10/10 (非常に良い)

Tom、London

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel’s location is very convenient for shopping and eating in Old Quarter.The staff are super helpful and will go out of their way to help with info on sites and activities and travel advice. They organized a foot tour for us during our stay, which was excellent.
2020 年 2 月に 1 泊滞在

10/10 (非常に良い)

Mike、Berlin Germany 🇩🇪

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
we were looking forward to our stay at Hanoi Exclusive and it didn’t disappoint. The warm welcome from the friendly delicated staff was lovely after a long journey. Our room was clean and breakfast the next morning was amazing, so much choice. All the staff were helpful and Miss Lucy organised an excellent trip for us .She is very knowledgable on the area and picked the perfect trip.Further more we got free city map too We are already looking forward to our stay at this hotel again with our family and friends next time soon.Come to stay here and meet miss Lucy and other great staff who are always willing to make your time valuable!!!
2020 年 3 月に 1 泊滞在

10/10 (非常に良い)

AlexTrader

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room super clean, bed very comfortable. The breakfast is outstanding - you can order from the menu. The staff is great, so helpful and friendly, they want to do everything for you if they can.
2020 年 2 月に 1 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 3 月 5 日)
Thank you very much. You are so helpful.

10/10 (非常に良い)

Lorena、Vernon, Canada

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved staying here! We stayed here for 8 nights. Location fantastic! Rooms were beautiful. We were upgraded and had a large balcony with lounger and table and chairs. Lucy and the rest of the staff were amazing and so accommodating. One of the young fellas even went and got us take out one night. They will do anything for you here! Breakfast was a huge plus. Fresh fruit,cereal, yogurt and a menu with about 10 dishes to choose from. Cooked fresh and delicious. We will miss the smiles from Hanoi Exclusive and if we ever retire to Hanoi we will stay again!
2020 年 2 月に 8 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 3 月 5 日)
Thank you for your helpful. See you the next time

10/10 (非常に良い)

Brittney

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Gem in Hanoi
Amazing stay! We had a great time in Hanoi and it was made all the better by Lucy & everyone at Hanoi Exclusive Hotel. Easy to get to & close to everywhere we wanted to go. Highly recommend.
2020 年 2 月に 1 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 3 月 5 日)
Thank you for your review. We hope can see you the next time

10/10 (非常に良い)

Harry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect 3 stays!
We stayed at the Hanoi Exclusive 3 times over 10 days and everything was perfect. The staff are so so nice, they had a welcome drink waiting for us arriving at midnight after a long day travelling, they were so friendly and looked after our big bags whilst we went to Halong Bay and to Hi Giang. The rooms are big, bright and really clean. The air con, WiFi and showers are really good and they offer a huge selection for breakfast, there is a menu to choose from and cereal and lots of fruit. The location is good, it is quiet enough for a good nights sleep but within walking distance to shops/restaurants. Couldn’t recommend the hotel enough, the staff are so helpful and made us feel really welcome. We loved staying here!
2020 年 2 月に 1 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 2 月 18 日)
Thank you for your review. We hope can see you the next time

10/10 (非常に良い)

Harry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2020 年 2 月に 1 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 2 月 18 日)
Thank you for your review. We hope can see you the next time

10/10 (非常に良い)

Lucy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Wonderful hotel, everything was 10/10!
2020 年 2 月に 3 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 2 月 18 日)
Thank you for your review. We hope can see you the next time

10/10 (非常に良い)

LimJP、Singapore

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very friendly, helpful staff, comfortable bed and clean room. Superb location, short distance to HK Lake.
2020 年 1 月に 1 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 2 月 18 日)
Thank you for your review. We hope can see you the next time

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
리셉션 직원 친절했어요 연휴기간이라 문 연 매장들 따로 알려주고 로비에서 우산대여도 해줍니다. 다만 조식이 아무리 연휴기간이어도 너무 부실했어요 둘쨋날엔 식빵도 없었습니다. 근데 가격이 저렴한지라 이정도면 만족이여
2020 年 1 月に 2 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 2 月 2 日)
Thank you for your review, We will try to improve in the near future

10/10 (非常に良い)

SOYEON

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
시내중심부 위치와 쾌적하고 깔끔한 숙박시설로 강추합니다!
생각했던 발코니가 아닌것 제외하고는, 숙박시설이 상당히 깔끔하고 침구류 상태가 훌륭했습니다. 조식도 간단한 토스트, 과일, 차가 준비되어 있고 별도로 주메뉴를 선택할 수 있어서 이또한 차별하된 서비스라 생각합니다. Tri라는 직원분의 친절함에 다시 한번 감사드립니다. 교통편은 하노이시내 중심부에 있어서 도보로 사통팔달 움직이기 수월합니다. 걸어서 갈 수 있어서 시내투어에 있어서는 교통비도 절약할 수 있을꺼라 봅니다. 베트남 방문 시 주저없이 하노이 익스클루시브 호테을 이용할거 같네요. 숙박하는동안 감사했어요~ 재방문시 기억해 주세요^^
2020 年 1 月に 3 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 2 月 2 日)
thank you very much for your review. See you the next time

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was kept very clean and had some extremely friendly and helpful staff! It's also located in the old quarter near good food options and many spas.
2020 年 1 月に 1 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 2 月 2 日)
thank you for your review See you the next time

10/10 (非常に良い)

Renee、California, USA

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hanoi Exclusive Hotel is the perfect place to stay in Hanoi. The staff is warm, friendly, and happy to accommodate any request. Even the owner, Michael, and his wife make time to ensure everyone is having a good stay. This new hotel has great rooms and the balconies are an incredible place to relax and view the city from above. Everything is clean, open, and warm, and breakfast in their downstairs restaurant is a real treat. The location is ideal – in the Old Quarter and a very short walk away from my favorite restaurant in Hanoi – Bun Bo Nam Bo! In addition, it’s only a 5-10 minute walk to Hoan Kiem Lake for a morning run, weekend festivities and concerts, and a visit to the temple or the water puppet show. I’ve been working and traveling in Hanoi for 6 winters and the staff at the Impressive Hotel Group always go above and beyond to take care of us – highly recommended from an experienced Vietnam traveler!
2020 年 1 月に 1 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 2 月 1 日)
Thank you for your review

8/10 (良い)

jeongsun

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
신축 호텔입니다. 처음 들어갔을때 너무 작은 규모에 당황했지만 객실이며 욕실 깨끗하고 잘 정돈된 쾌적한 방이었습니다. 스탭들도 모두 친절하고 조식도 간단한 과일 주스 빵은 부페이며 메인은 일 인당 두개까지 주문할 수 있습니다. 저렴한 호텔이지만 저렴하지 않은 스탭의 서비스와 호텔의 청결함이 이틀간의 숙박을 즐겁게 해주었습니다.
2020 年 1 月に 2 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 2 月 1 日)
thank you very much

10/10 (非常に良い)

Peter

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
highly recommended Hanoi Exclusive hotel!!!!
Everything was perfect from the hotel manager and receptionists who were always willing to assist anything you need during your stay. Especially the cook Tuan made the tastiest foods for our breakfast. The best breakfast we have had so far among the hotels I've been in Hanoi. Very fresh hot and delicious.hotel location is very greatly convenient too. Highly recommended!!!
2020 年 1 月に 1 泊滞在
Hanoi Exclusive Hotelからの返信 (投稿日 : 2020 年 1 月 16 日)
Thanks for your review. We hope can see you next time