Beach nearby, beach shuttle
Check availability

Reviews of Hotel Uka Mana

2.5 out of 5
Hotel Uka Mana
Kaituoe S/N, Hanga Roa, Chile

Reviews

7.8

Good

Rating 10 - Excellent. 17 out of 47 reviews" "
Rating 8 - Good. 15 out of 47 reviews" "
Rating 6 - Okay. 10 out of 47 reviews" "
Rating 4 - Poor. 2 out of 47 reviews" "
Rating 2 - Terrible. 3 out of 47 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

5.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

LARRY LEE, Los Angeles

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was recently renovated but the dining space for breakfast would be inadequate if the hotel was more than one third full. This hotel should be advertised as a Bread and Breakfast and not a Boutique Hotel. The breakfast service was inconsistent from morning to morning. The hotel advertises dinner service cooked on site but the portions are very tiny, the menu selection is sparse, the food quality could not compare with downtown restaurants and the price is totally over the top. Most of the time that I was there, I was the guest and was able to leave the room door open for ventilation with the evening winds blowing through the room. If there were other guests at the hotel, cooling the room would be done by a floor standing fan which was very loud.
Stayed 5 nights in Jan 2023
Response from Uka Mana Hotel on Jan 30, 2023
Larry, we appreciate your comments and criticism. We hope to continue working to further improve our Service.Best regards,'Iorana

6/10 Okay

Matt

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Nice and clean hotel. Rooms are fine. It is a long walk to town….25 minutes. Not 15 min as we expected. The breakfast that is included is really lacking. Some mornings just one slice of turkey, tomatoes and tiny fruit cup. I gave eggs to the cook two times so we could have eggs. Last day they said we could drop rental at airport. Not possible so we had to take a taxi from rental agency.
Stayed 7 nights in Nov 2022
Response from Uka Mana Hotel on Jan 6, 2023
Matt have a very good day. We send you thanks for your good appreciation of the beauty and cleanliness of the Hotel. Along with sending you the apologies for the services that were not optimal during your stay. We are working thanks to your comments to improve all the points indicated.

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service
TOO FAR AWAY FROM RESTURANTS, REQUIRING TAXI OR RENTAL CAR
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from Jazmina on Aug 2, 2019
Muchas gracias por su evaluación.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 4 nights in May 2019
Response from Camila on May 22, 2019
Muchas gracias por su evaluación. Saludos Cordiales. Iorana

8/10 Good

Kazimierz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Camila on Jun 13, 2019
Muchas gracias por su evaluación. Saludos Cordiales

2/10 Terrible

Pat, Miami

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Not a 'hotel'; this is a hostel. Bring food!! half-hour walk to stores/restaurants; most closed on Sunday. Snacks available at 7pm, but staff leaves at 3pm; so no actual snacks. Some rooms have a fridge; not all do. No hot water for coffee. Uneven stairs: older and visually impaired people should not stay here.
Stayed 2 nights in Apr 2019
Response from Camila on May 20, 2019
Thank you Pat for the coments, every opinios help us to improve our services. Best Regards! Iorana

10/10 Excellent

Kellie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place - very quiet
Enjoyed our stay here for a week. We were traveling with another couple. Uka Mana has a lovely common area with couches and a large tv (which we did not watch but it is there). It was a great place to get together each day with our friends and unwind and enjoy our happy hour drinks together. The staff is incredibly nice and helpful. Yes, it is a bit of a walk into the town but the terrain is flat so an easy walk. Or a taxi is $5 - $6US. We had a small refrigerator in the room. Plenty of hot water. Wifi was accessible from our room which was really nice. Electricity goes out for a few minutes now and then - but this happens all over the island and was never an issue.
Stayed 6 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You should never expect to contact the staff. Do not book the hotel unless you can make sure you will be 100 percent satisfied with this place, or they will deducte All you have paid!!! Even you have tried to contact them by both yourself and Orbits before the reschedule deadline, there is no response at all. They won’t help you address the problem but deducte your money unreasonably.
Stayed 3 nights in Dec 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2019
Response from yass on Jan 6, 2019
thank you

10/10 Excellent

Verified traveler

Stayed 4 nights in Nov 2018
Response from yass on Jan 3, 2019
Thank you

2/10 Terrible

ana

Disliked: Cleanliness, staff & service, room comfort
This property is not a Hotel - it's like a bed&"breakfast" (but you don't always get breakfast) - The owner Paula is nice, however since we spent 4 nights, we could see that management is not on top of this business. Good: they provide transportation from and to the airport. It's nicely decorated. Bad: Hotel is far from the center of the town (20 minutes walk to get to the main street) The bathroom has no door, the shower has no curtain. There is no TV or radio inside the room. Sometimes no internet service and usually there is nobody at reception. Towels and bed sheets are not changed everyday. By day 2 the towels already smelled. During our stay, we got to the hotel around 5pm and nobody was at reception. We wanted to call a taxi later on to go to town but there was no internet. We went to bed and the next day we didn't see anybody and no breakfast was available. I think we were the only guests. The owner came around 11am and assured us that next day her employee would be there to take care of breakfast. Next day came - her employee was not there and there was no breakfast. If you want to enjoy Easter Island, you should book a hotel in the Center or no more than 5 minutes walk - We don't recommend this bed&breakfast
Stayed 4 nights in Oct 2018
Response from Claudio on Oct 26, 2018
Dear, I apologize greatly for the problems you have had during your stay at the Hotel, and we greatly appreciate your comment and opinion as it is of great help to improve our shortcomings day by day and offer a better service. Best regards

8/10 Good

Richard, Santiago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed it. Short stay, but staff was excellent! Free taxi to hotel and excellent breakfast...
Stayed 2 nights in Oct 2018
Response from Hotel Uka Mana on Oct 18, 2018
thanks alot for your commentaries Richard . They help us to get better.Regards

10/10 Excellent

Rajan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice boutique hotel
This was boutique hotel with real experience of island
Stayed 1 night in Oct 2018
Response from Hotel Uka Mana on Oct 18, 2018
We are so glad to read your good experience in the hotel and island. Thank you for the commentaries.

8/10 Good

Cheryl, Charlotte, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Uka Mana is a lovely, quite place. We were picked up promptly from the airport and given a brief tour of the town. The hotel was extremely clean which we appreciated. Two of the receptionist spoke very good English. No one else spoke English so be prepared. The hotel is about a 25 minute walk to town. We rented a dirt bike to motor around. It was the perfect solution for our journey into town when we wanted to eat!!
Stayed 4 nights in Sep 2018
Response from Francisca on Sep 16, 2018
Hi, Cheryl, we appreciate your comment, and we are happy that your stay at the hotel met your expectations, we are always working to improve our services every day. Regards!

10/10 Excellent

Ann-Louise

Liked: Cleanliness, staff & service, room comfort
Homely little boutique
We had an excellent stay at Uka Mana. Our hosts couldn’t have been friendlier or more helpful on our whirlwind tour of the island. In particular both Claudio and Francisca helped us cram as much in as possible providing useful hints, tips and organising transport for the island. The hotel itself has a homely, quirky vibe to it. It’s in a lovely quiet spot, the main sounds coming from the elements. Breakfast is basic, but exactly what’s needed to fuel up to start a day of exploring. Thouroughly enjoyed it, and the only complaint was our trip was too short.
Stayed 2 nights in Jul 2018
Response from Francisca on Jul 28, 2018
Thank you so much Ann-Louise for your review, we are glad that you enjoied your trip to the island, we hope you can come again and for more days. Iorana!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Stayed 2 nights in Jun 2018
Response from Francisca on Jun 26, 2018
Thanks for your evaluation. Regards! Iorana

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Budget friensly
Nice cosy house with multiple rooms(not a hotel perse). Rooms does not have ac, tv nor toiletrries. Highly recommend to bring your own personnal hygiene accesories as well as purchase snacks and beverages before going to your room. Great place if your only looking for somewhere to sleep only.
Stayed 4 nights in Jun 2018
Response from Victoria on Jun 20, 2018
Thank you very much for your comments, it is very important for us to know what our customers think, in order to improve our services. Greetings from Easter Island Iorana!

6/10 Okay

David

Liked: Staff & service
Disliked: Cleanliness, room comfort
Good service, room not so much
The original room they assigned to us was leaking water from the ceiling. The second room we were given was a lot better. Nonetheless we could use more table or flat area to put our stuff, as well as hooks to hang our jackets, etc. Location of hotel was not ideal. It is a 25 minutes walk to town, and hotel only had sandwiches.
Stayed 3 nights in May 2018
Response from Hotel uka mana on Jun 11, 2018
We regret the problems you may have had during your stay. Thanks alot for your opinion . all yours comment are of vital importance for us for our development. regards .

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Remote Hotel about 2.5km from main area. Unless you have transport, walking will be required to get around. If you want quiet then this is the place for you though. Airport pickup and drop off is included as well as breakfast.
Response from Victoria on Apr 27, 2018
Dear, that is the difference of our hotel, its tranquility, domde you can pass good good resort instance. Just five minutes from the center by car and twenty minutes walking. Regards

8/10 Good

Nancy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in quiet area
My stay was short but it was relaxing. The hotel is located outside of center town in a quiet area. Nathalie was very helpful with driving me to and from the airport, giving me a little tour of the town with tips on where to eat and shop, and what to see and do.
Stayed 2 nights in Mar 2018
Response from Nathalie on Apr 4, 2018
Iorana Nancy! Thank you for the review! I hope everything is OK back home. You should come again! Stay in touch, Best Regards Nathalie

10/10 Excellent

Marcelo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Victoria on Apr 8, 2018
Muchas gracias por su puntuación. Iorana

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Great place to stay on Easter Island. They picked us up at the airport and gave us a short tour of downtown to give us our bearings. Very helpful- great tour recommendations. Very pleasant stay.
Stayed 4 nights in Jan 2018
Response from Victoria on Feb 7, 2018
Thank you very much Robert for your comment, we are happy that you had a pleasant stay. We hope to have you back soon in Rapa Nui and in our hotel. Maururu, Iorana.

6/10 Okay

TXAZ, Arizona

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Nice staff.
Picked up at the airport and given a quick tour of the downtown area. Streets are not named so remembering all the turns was a bit difficult. The room was very hot, we were given a fan the next night. There are no screens on the windows so everything has to be closed to keep the mosquitoes out. Walking into town is difficult if you are not in good shape. A taxi ride is necessary for getting to and from the hotel. The receptionist is very nice and helpful, she helped us set up tours and got us in touch with a taxi driver which we used several times during our stay.
Stayed 2 nights in Jan 2018
Response from MARE on Jan 26, 2018
thanks you for you comment , i hope everithing goes well !!! i send you a big hug from eraster island ! IORANA !

6/10 Okay

Kent, Annapolis, MD

Liked: Cleanliness, staff & service
Excellent staff.
Very good breakfast prepared by an excellent host. She was always helpful and pleasant. Roosters nearby are annoying. Not really a short walk from town. Needs screens on porch doors to keep out mosquitos.
Stayed 3 nights in Nov 2017
Response from mareva on Dec 23, 2017
Thank you very much for your comments, we do the impossible for you to have a wonderful stay, I am glad to know that you enjoyed it, thanks for the suggestions, it helps us to be better. Greetings from Easter Island!!!!! :)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great clean modern hotel. Love the friendly staff. Easy to get to Main Street.
Stayed 4 nights in Oct 2017
Response from mareva on Jan 4, 2018
Thanks you for the comments help us to be better every day ! I hope you are well i send you regards from Paradise, easter island !

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient and clean hotel
Nice place, close to the airport, and not too far from the city. Helpful staff

10/10 Excellent

Jess, Houston, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice, Comfortable and Quiet Hotel
We stayed at Uka Mana last week. Paula and her staff were excellent hosts. They were extremely nice and accomodating. We booked our room at the last minute and she still made it to the airport to pick us up. She even showed us around town and took us to this amazing restaurant by the beach called Tataku Vave. The house is newly constructed and has very comfortable beds and nice bathrooms with hot showers. The scenery from the house is great as well. The area is very quiet, we were able to sleep like babies there. The breakfast was basic, bread, cheese, meat, juice and coffee but it did the trick. We rented a car to see the sites and it was perfect. Great place, can't wait to come back.

6/10 Okay

Paula Ester

Liked: Cleanliness, staff & service
Cerca del aeropuerto
El hotel se encuentra alejado del centro pero muy cerca del aeropuerto. Las habitaciones de la planta baja aún no han sido renovadas como las del primer piso. Muy buena recepción de Claudio, amable e informado brindó datos útiles para recorrer la isla. Buen desayuno
Stayed 7 nights in Apr 2019
Response from Claudio on Jun 13, 2019
Muchas gracias Paula por tus comentarios, nos agrada saber que pasó una buena estadía en el Hotel. Saludos Cordiales. Iorana

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 3 nights in Mar 2019
Response from Camila on May 22, 2019
Muchas gracias por su evaluación, todo comentario es un aporte para mejorar nuestro servicio. Saludos Cordiales

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness
Pas de séparation entre sdb et chambre ni même la présence d’un rideau
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveler

Stayed 5 nights in Jan 2019

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Le personnel de l'hotel est bienveillant et met tout en oeuvre pour notre bien etre Par contre l'hotel est mal equipe ( pas de chaise, 1 table de chevet, pas de moyen pour suspendre les vetements, pas de porte aux WC, pas de fenetre dans notre chambre hormis celle de la salle de bain). L'hotel est tres loin du centre et une voiture est indispensable. Si vous rajoutez 45000 a 55000 chp au prix de la chambre, il vaut mieux pour ce prix un hotel plus au centre. Nous sommes decus de la prestation compte-tenu du prix paye.
Stayed 3 nights in Jan 2019

8/10 Good

Ute, Konstanz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite a distance to walk to the center but the location was nice and quiet
Stayed 5 nights in Sep 2018
Response from Francisca on Sep 30, 2018
Thank you Ute for your comment. We are glad that you like the Hotel. Best regards.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gutes Hotel zu gutem Preis
Das Hotel liegt ruhig und wird von tollen jungen Leiten geleitet. Helfen wann immer nötig und darüber hinaus. Sehr gut organisiert.
Stayed 4 nights in May 2018
Response from hotel uka mana on May 16, 2018
thanks alot for your opinion . all yours comment are of vital importance for us for our development. regards .

8/10 Good

Mariana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel familiar encantador
Hotel muy agradable. La familia dueña es muy acogedora y dispuesta a ayudar en todo lo que se necesite. El lugar está retirado del centro y no hay nada en los alrededores, pero caminando unos 20 minutos llegas al centro y los taxis por poco menos de 2 dólares te llevan a todas partes. Lo mejor de este Hotel, son sus dueños y administradores
Response from hotel uka mana on May 11, 2018
Iorana . Muchas gracias por sus cometarios , son de vital importancia para poder generar mejoras y desarrollar de mejor forma nuestro servicio. saludos cordiales

6/10 Okay

Beat

Sehr schöner Urlaubsort
Dieses Hotel hat nicht ganz meinen Ansprüchen genügt. Es gab kein warmes Wasser und das Zimmer war sauber aber ohne Fenster. Um einen längeren Urlaub dort zu verbringen würde ich eine andere Kategorie von Unterkunft wünschen
Response from Victoria on Apr 27, 2018
We regret that you did not have a pleasant stay. That is the difference between the first and second floor rooms, which you reserve has a lower value, is on the first floor, has no balcony, if you swallow lights where the sun enters naturally and with a window. We have varied rooms. It was explained to him on arrival that the hotel works taking care of our planet, with solar panels that heat the water, it takes five minutes to warm up, it hurts that maybe he has not waited for those minutes. Regards

8/10 Good

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Aceptable estancia sin mucho mas
Muy poca profesionalidad Mucho tiempo de espera para la entrada y eso que éramos dos tan solo a entrar Desayuno escaso Habitación sin cortinas , ni cumple expectativas de suit luxuri que es lo que reservamos
Response from Victoria on Apr 29, 2018
Estimado, todas nuestras habitaciones cuentan con cortina... todas, es extraño que usted no la haya visualizado. Nuestro desayuno no es buffet, es personalizado, y está descrito en nuestra descripción (huevos, jamón, queso, mantequilla, mermelada, leche, agua o jugo, te, café, cereal y chocolate a elección, pan). Lamentamos que nuestro Hotel no haya cumplido con sus expectativas. Saludos

8/10 Good

Gustavo Edmundo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen hotel
El personal es muy amable, te buscan en el aeropuerto y te llevan cuando te vas, desayuno sencillo pero rico, la habitación muy cómoda y muy buena ubicación.
Response from Nathalie on Apr 6, 2018
Hola Gustavo! Muchas gracias por tu comentario, vamos a estar atentos al desayuno para mejorar siempre nuestro servicio. Espero todo este bien. Saludos! Nathalie

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
One stay was enough
If you are feeling adventurous and want to risk not having warm water for a couple of days, don't mind smashed mosquitos on tha wall and don't mind the roof leaking, I would recommend this place, If not, I would chose another place to stay.
Stayed 4 nights in Nov 2017
Thanks for your comments help us to be better every day, we will work more in solving the problems you mention. greetings from Easter Island, iorana

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravilloso! Super recomendado!
Es un hotel acogedor, muy buenas habitaciones, la cama es muy cómoda, la vista que tuvimos fue increíble! Mareva es muy amable, atenta y ayuda con todo lo necesario para disfrutar de la Isla, estuvo super pendiente de nosotros en todo momento. Los desayunos son fantásticos. Nos alquilaron auto y teníamos opción de moto y bicicleta, realmente es un hotel encantador para estar en RapaNui.
Stayed 4 nights in Aug 2017
Muchas gracias por tu comentario Carolina, nos alegra que hayas disfrutado tu estadía en nuestro Hotel y en la Isla, esperamos puedas volver algún día. Iorana, Maururu

10/10 Excellent

gaetano

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastica Mareeva, sempre piena di buoni consigli.
Stayed 3 nights in Aug 2017
Muchas gracias por tu comentario Gaetano, nos alegra que hayas tenido una grata estadía en nuestro Hotel, que estés muy bien. Iorana, Maururu

10/10 Excellent

francisca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo hotel en Hanga roa
El hotel es súper nuevo, tiene pocas habitaciones (creo que 9) y está ubicado a 15 minutos de caminata al centro. Es un hotel con grato ambiente familiar, muy amables todos los que trabajan. Van a buscarte y dejarte al aeropuerto, darte tips y lugares para conocer además de muy rico desayuno. Ideal para ir en familia. Además es ecológico y sustentable, calienta agua con paneles solares. Me encanto!!!!! Espero volver
Stayed 7 nights in Jul 2017
Muchas gracias Francisca por el comentario, tratamos de brindale a los huéspedes la mayor comodidad posible, para que se sientan como en casa, disfrutando a su vez de un ambiente relacionado con la cultura y respetando el entorno. Continuaremos mejorando para ofrecer a nuestros pasajeros la mejor estadía posible. Maururu, iorana Hotel Uka Mana

10/10 Excellent

Efrain Amaya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
Muy buena atención. Me llevaron y trajeron del aeropuerto y siempre listas (solo mujeres) para hacer mi estancia cómoda. Gracias
Stayed 3 nights in Jul 2017
Muchas gracias por el comentario Efrain Amaya, nos alegra que hayas tenido una buena experiencia en nuestro Hotel, esperamos continuar mejorando para ofrecer lo mejor a nuestros huéspedes. Maururu, Iorana Hotel Uka Mana

10/10 Excellent

Félix Jaramillo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buena elección
Es una buena elección en cuanto a la relación precio calidad. Mareva que esta a cargo de la recepción es muy servicial y gentil. Te da toda la información que necesitas de la isla.
Response from mareva on Jan 4, 2018
Gracias Félix por tus comentarios. Me alegra que hayas podido tener una buena experiencia en el hotel, de eso se trata . Que estés muy bien saludos desde isla de pascua !