Dear GuestsWe are delighted that you enjoyed our excellent location and our riverside restaurant. And it is great that our friendly staff and clean facilities met your expectations.However, it appears that certain aspects of your stay were not up to the standard we strive for. We sincerely apologize that your room assignment did not meet your original expectations due to back pain. We assure you that we did not intend to cause you any discomfort.We also appreciate your comments regarding the air conditioning and breakfast service. Our goal is to provide an exceptional experience and your feedback is valuable in achieving that. We will do our best to provide you with a more satisfying stay in the future.Best regards,Moritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest, First of all I would like to apologise for not answering in Japanese. Furthermore I thank you for choosing our hotel and for your review. I am pleased to hear, that you enjoyed your stay with us. Nevertheless I am very disappointed to hear about your inconveniences and I really would like to apologise for the WiFi. We are currently working on an update for our WiFi connection. It would be the greatest pleasure to welcome you again soon. Best regards from Hamburg Moritz Klein General Manager Steigenberger Hotel Hamburg

Dear Mr. Nobu, We are very sorry that you are not satisfied with your stay this time. As we would like to talk to you about it personally, may we kindly ask you to contact reception in order to give us a chance making your stay more comfortable? Thank you very much and best regards, Kerstin Tutzschke Front Desk

Lieber Gast,vielen Dank für Ihren Aufenthalt in unserem Haus und für Ihre Bewertung. Es freut mich sehr, dass es Ihnen bei uns gut gefallen hat.Ich hoffe, Sie schon bald wieder bei uns begrüßen zu dürfen.Herzliche GrüßePeter MikkelsenSteigenberger Hotel Hamburg

Dear Guest,Thank you for your review. I apologize for the inconvenience you experienced due to the malfunctioning heating and cooling system during your stay. We take this matter seriously and will address it promptly to ensure a comfortable environment for our future guests.Thank you also for your feedback on the room service menu. We are happy to take your comments on board and discuss them internally.We are pleased to hear that the rest of your stay was satisfactory. We hope you will consider staying with us again in the future, and we look forward to providing an improved experience.Best regards,Peter B. MikkelsenGeneral Manager

Lieber Gast,vielen Dank für Ihr Feedback und die Wahl unserer Hauses. Es tut mir äußerst leid, dass Ihr Aufenthalt in unserem Hause nicht das unvergessliche Erlebnis gemäß unserem eigenen Anspruch war. Ich bedauere die genannten Unannehmlichkeiten, welche selbstverständlich nicht unserem Qualitätsstandard entsprechen. Es ist unser Ziel, unseren Gästen einen freundlichen und hilfsbereiten Service zu bieten, und wir entschuldigen uns, dass wir Ihre Erwartungen nicht erfüllen konnten.Bezüglich der fehlenden klaren Antwort auf Ihre Frage zum Parkhaus bedauern wir dies ebenfalls. Ich stimme Ihnen zu, dass Ihre Anfrage vor Ort besser hätte gehandhabt werden können. Ihre Rückmeldung ist für uns äußerst wertvoll, um uns gezielt in den genannten Bereichen verbessern zu können.Wir würden uns sehr freuen, Sie erneut als unseren Gast begrüßen zu dürfen. Mit freundlichen GrüßenMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg

Dear Guest,Thank you for choosing our hotel and for your review.We regret to hear about your recent experience at our hotel. Your comfort and satisfaction is very important to us and we're sorry that your stay did not meet your expectations. Our spacious rooms and amenities are designed with guest comfort in mind. The minibar is at your disposal to store your products that require refrigeration. The classic contents of a minibar are available at the reception. We would like to apologise for the misplaced shirt and we understand how frustrating it can be to lose something of personal value and we deeply regret any inconvenience caused. It's important to us that our guests' personal belongings are treated with the utmost care. We value your feedback as it helps us to identify areas for improvement. We hope you will consider giving us another chance to provide the high quality service we're known for.Best regards from HamburgMoritz KleinGeneral ManagerSteigenberger Hotel Hamburg