ロックウォーターベイビーチリゾート & スパの口コミ

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ロックウォーターベイビーチリゾート & スパの口コミ

ロックウォーターベイビーチリゾート & スパ

Ke Ga, Tan Thanh, Ham Thuan Nam, Binh Thuan

5.4

6.6/10

清潔度

5.4/10

スタッフとサービス

5.6/10

施設のコンディションと設備

2/10 (非常に不満)

宿泊されたお客様

2019 年 11 月 27 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

this is the kind of place where you come for the first time not knowing what to expect but will never return. Unprofessional staff from reception to restaurant’s servers.

2019 年 11 月に 5 泊滞在

10/10 (非常に良い)

Hoa

2019 年 5 月 6 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Ok

2019 年 5 月に 2 泊滞在

6/10 (普通)

Nhan

2019 年 3 月 11 日

2019 年 3 月に 2 泊滞在

6/10 (普通)

Jerzy

2017 年 3 月 5 日

気になった点 : スタッフとサービス

Na odludziu, lecz z ladnym widokiem.

Hotel jest bardzo ladnie polozony, w pieknej zieleni, na skalistym zboczu, schodzacym ku morzu. Caly czas chodzi sie po kamiennych, wysokich schodkach - raz w gore, raz w dol. Personel slabo zna angielski. Przy basenie tlum osob z malymi dziecmi i halas niesamowity. Polozony na odludziu, jedyna restauracja na zewnatyrz oddalona o ok.400 m.

10/10 (非常に良い)

Chi

2017 年 1 月 9 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Tuyệt vời. Ngoài ra có 1 điểm nhỏ là toilet bị hỏng cần gạt. Mặc dù có nhân viên đến sửa nhưng sau đó lại hỏng. Resort cần nâng cấp lại.

2/10 (非常に不満)

Julia、Stockholm

2015 年 1 月 5 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Slitet och dålig skött

Lita inte på bilderna som visas varken på hotels.com eller på deras egen hemsida. Hotellet känns förfallet, som att det är byggt för länge sedan och ej omhändertaget. Vi möttes av dålig service från början men fick bättre service när vi fick prata med managern för hotellet då vi ville avbryta vår vistelse. Restaurangens mat var helt ok men miljön är väldigt tråkig.

General Managerからの返信 (投稿日 : 2016 年 10 月 17 日)

Dear Julia, Sorry for your unconvienient, I are going to enhance part to part of the resource because it is huge work for rebuitl at once. Now rooms are renew, service is enhanced, many things is change, we also has hotline to solve mistake all the time. Hope you can come back to see new Rock!!

2/10 (非常に不満)

Collart、Belgique

2014 年 9 月 15 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Chambre remplie et salle. Nourriture médiocre. On a du attendre 35 min pour avoir un cocktails hors de prix avec en cadeau des fourmis à l intérieur. Cloportes énormes dans la chambre. Hôtel vétuste et mal entretenu. Vraiment hôtel a oublié... Il devait peut être être bien il y a de cela 10 ans !!!!

General Managerからの返信 (投稿日 : 2016 年 10 月 17 日)

Dear Belgique, Really sorry for your unpleasure, our resort are being renew, room are redecorated. Food and beverege is tightly checked to make sure safety and clean. Your review is valuable to us. Hope you are well and be back to see new Rock!

4/10 (不満)

宿泊されたお客様

2014 年 1 月 12 日

気になった点 : 施設のコンディションと設備

Needs updating, shabby, old fashioned

Nothing around the hotel, you need to travel for shops, entertainment, restaurants, . Although being only 120miles away from Ho Chee Min, it takes between 5 and 6 hours to get to the hotel. It take so long to get anywhere. Not enough sunbeds. Although staff are willing and helpful it takes time for them to do things. Taxi fares are very expensive and if does not help when Expedia book your taxi from the airport to your hotel and it turns out that the taxi company only works in Ho Chee Min city. It then takes 2.5 hrs to sort out another taxi. Not a good start to the holiday. Then thinking that the taxi has already been paid for you have a further £100 to pay to get to your hotel. Not a good start. We are used to travelling in this part of the world but this is the worst hotel we have been to.

8/10 (良い)

Sanna

2013 年 2 月 17 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Det var för långt från andra ställen, man fick åka taxi i ca 30min för att äta på restaurang. Men tycker man om allt i ett så passar denna plats, Låg oerhört vackert och barmvänligt, men mycket trappor, kanske inte bästa ställe för dem med sämre funktionalitet.

8/10 (良い)

Nick

2013 年 1 月 7 日

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

Great for relaxation

If you just want to relax by one of the many pools then this place is perfect in every way, but if you want to go into Mui Ne or visit the sand dunes, then the location is terrible as it's such an effort to try to get to anywhere..There is a local bus number 6 that goes to Phan Thiet, & then can change to the number 1 to Mui Ne, but it takes nearly two hours & there are no buses there in time for sunrise at the sand dunes & no buses back at sunset, so you'll have to take an extremely expensive taxi!! The food was really good, it looked expensive, but the portions were huge so it worked out good value.

2/10 (非常に不満)

宿泊されたお客様

2013 年 1 月 5 日

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

full hotel review honestly

Dec 31 - overcharged for motorbike rental $25 perday - washroom fan not working - upgraded room for no charge 1 day other 2 days i was charged $15x2=$30 for upgrade - booked massage but booking not ready - new room no air conditioning could not sleep too hot - room not ready at all no towels - safe deposit box problem asked 10 times and finally i had to stand there to walk staff to room to fix it - phone not working - dinner at new years eve was awful we had to cook our own food. Jan 1 - No air conditioning still - 8am i told front desk to fix the air conditioning before we return at 5 -air conditioning not working still - returned but not fixed - we could not sleep Jan 2nd - we can not rest at hotel bc a/c - returned at hotel at 10pm - gave up just goto hotel to sleep Problem resolution Check out date asked to talk to manager Taxi ride offered by manager New years dinner was fully paid no compensation was given even tho we had to cook our own food Hotel rooms were fully paid even with three nights without air conditioning no compensation was given Upgrade for two nights were still charged Apology was offered

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