親愛なる千春さん、素晴らしいフィードバックをいただきまして誠にありがとうございます。すべてのお客様に最高品質の体験を提供することが私たちの最優先事項であり、私たちとのご滞在を楽しんでいただけたことを嬉しく思います。5 つ星のレビューを獲得するために私たちにできることがあれば、お知らせください。それは、私たちが継続的に改善し、最高のゲストエクスペリエンスを提供するために努力するのに役立ちます。またのお越しを心よりお待ち申し上げております。よろしくお願いいたします。Candy Nguyenゲスト エクスペリエンス マネージャー

お客様各位、メルキュール ハイフォン 口コミを投稿していただきありがとうございます。当ホテルのサービスをご利用いただいた際には、ご不便をおかけし誠に申し訳ございませんが、お客様のニーズをよりよく理解し、より丁寧なサービスを提供できるよう、お客様のフィードバックをお聞かせいただければ幸いです。 近い将来、皆様からのご意見をお待ちしております。新年明けましておめでとうございます。Candy Nguyenカスタマーエクスペリエンス管理

Dear Sir,Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!

Dear Mr. Kimura,Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!With kind regards,

Dear Mr. Satoshi,Thank you for your compliment. We are happy that your stay was great. We hope that we can have chance to welcome you again in the future.

Xin Chao Eiji, Warmest greetings from Mercure Hai Phong Hotel, Thank you very much for spending time rating us. It's our pleasure to learn that your time with us is satisfactory overall. However, please accept our apologies if we did not meet your expectation somehow. Providing outstanding services in a comfortable place is the ultimate goal of all hotel collaborators.The team look forward to welcoming you back to Hai Phong very soon. Minh Thu (Autumn) Guest Experience Manager

Dear Valued Guest, Please allow me to reply you in English. First of all, thank you very much for spending you time staying with Mercure Hai Phong, and we appreciate your constructive feedback. The team regrettably extended you check-in,check-out time due to some system conflicts which we do apologize. Regarding to the minibar items, we were aware that the charge has been waved from your bill at check-out. Sir, we are thankful for your support to Mercure Hai Phong and we apologize for all the misunderstandings. Shall you decide on giving our team and our property a second chance in the future, please do not hesitate to contact me directly for making it a great stay. Warm regards and safe travels ahead. Minh Thu (Autumn) Guest Experience Manager

Dear Madam,We are delighted to hear that you have enjoyed your recent stay with us. I am so pleased to read your comments about our staff, who really are there to cater for your every need. We strive to achieve excellence at every level and to learn that our professionalism and attention to detail did not go unnoticed, is the best reward.Thank you for your compliments and support. We look forward to welcoming you and your family back in the near future.

Dear Sir,Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best regards,Ngo Linh ChiE-Commerce Executive

Dear Mr Han,Many thanks for sharing your wonderful review.We are delighted to learn that you have enjoyed every aspect of your experience; your kind words regarding our location, view from the rooms, great food in our restaurants, and our staff, who really are there to cater for your every need. I am glad that you enjoyed your visit, and will certainly pass on your feedback to the team.Thank you and we look forward to welcoming you back in the near future. Thanks and best regards,Ngo Linh ChiE-Commerce Executive

Dear Sir,Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!

Dear Sir,Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!

Dear Sir, Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi E-Commerce Executive

Dear Sir, Thank you for your recent stay at Mercure Hai Phong. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon! Best regards, Linh Chi (Ecommerce Executive)

Dear Mr/Ms,Thank you very much for taking the time to write such a fantastic review of your recent stay at Mercure Hotel Haiphong We are thrilled that you had a fabulous stay and that you were impressed with your arrival experience.We look forward to the pleasure of welcoming you back soon. Best regards,Ms Linh Chi

Dear Jiantao,Thank you for staying in Mercure Hai Phong. We're glad to get your good experience. Mercure Hai Phong always improve hotel service quality. We hope we will be the first option for your vacation. Best regards,Chi Ngo (E-commerce Executive)

Dear Greg,Thanks for choosing Mercure Hai Phong for your vacation!We are glad to hear your complement. And your suggestion about our hotel's air-condition problem. We've got and we'll improve this issue.Welcome you to return again someday soon. Best regards and we hope all the best wishes to you and your family.Yours sincerely,

Dear Mr. Long,Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!

Dear Anh,Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!

Dear Mr. Craig,Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!

Dear Mr. Richard,Thank you so much for your feedback. We very appreciated your staying this time, and we hope you will give us more chance in the future to serve you.Thank you so much and see you again...BRs,Mercure Haiphong team

Dear Eva,Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!Best regards

Dear Mr/Ms. Pham,Thank you so much for sharing your experience with Mercure Hai Phong. Your feedback helps us improve our service for everyone.If you’d like to discuss how we could’ve made your experience better, please let us know via call center or email. We look forward to hearing from you!

Dear Sir/Madam,Thank you very much for taking the time to write such a fantastic review of your recent stay at Mercure Hotel Haiphong We are thrilled that you had a fabulous stay and that you were impressed with your arrival experience.We look forward to the pleasure of welcoming you back soon.With best regards,

Dear Mr. Wilson,Thank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!With kind regards,

Dear Mr. DaveThank you very much for your wonderful feedback. Offering a top-quality experience for every guest has always been our first priority, and I am happy to hear that you enjoyed your stay with us. It was indeed a pleasure having you and we look forward to welcoming you back soon!With kind regards,

Dear Micheal,Thank you for choosing Mercure Hai Phong. We are pleasure to bring you the satisfaction during your stay. Hopefully, Mercure Hai Phong will be always the first choice when you visit Hai Phong in the future.Best regards,

Dear Mr/Ms. Jin,Thank you so much for your great review about Mercure Hai Phong. We are proud to bring you the satisfaction for your stay. Hopefully Mercure Hai Phong will always be the first choice when you visit Hai Phong city in the future.Best regards,

Dear Ms. Jenifer,Thank you for your great feedback. This motivate us a lot to do better in the future to bring the better service to our guests. We hope that we will have more chance to welcome you in the future.Best regards

Dear Ms. Quynh,Thank you for choosing Mercure Hai Phong. We are very sorry if we did not bring you a fully great experience with us. We understood that we need to improve to be better. We hope that in the future we can be given a chance to welcome you again.Best regards

Dear Mr. David, Thank you so much for choosing Mercure Hai Phong. We are happy that your stay was with fully valuable experience. Your feedback creates our motivation to be more completed with our services in the future. We hope that Mercure Hai Phong can have opportunity to welcome you again. Best regards

Dear Mr. Omer Cem, Greetings from Mercure Hai Phong! Thank you so much for your valuable comments. We are happy to know that you were satisfied with the stay and with our staff. Please forgive us for the location. Due to our hotel construction is located in the city center, therefore, it cannot avoid the limitations, which affected your experience. We hope that we will have chance to welcome you again in the future, Mr. Omer Cem. Best regards, Ms. Ngoc (E-Commerce Executive)

Dear Mr. James, Thank you so much for choosing us to stay this time. We understanding that traveler are very tired during this Covid time, so we are trying the best to improve service to make you feel welcome... Hope that we will return to normal operation soon and welcome back you soon in future. BRs, Ms. Dinh

Dear Dan, Thank you so much For Dan who spent this chance for hotel to serve you. Have a great holiday!

Dear Kristi, We just want to say we love your review...To serve you and got these feedback is our pleasure. Your message already shared to related Department, especially 2 guys which you mentioned and give them reward. Thank you so much again and we looking for your next staying. Have a great trip and keep your health in safe. BRs.

영덕 님, 안녕하세요! 해외 출장중에 저희 머큐어 호텔 하이퐁을 선택해 주셔서 감사합니다. 이전에 지내시던 숙소에서 보다 만족도가 높은 숙박이셨다고 하니 다행입니다. 저희 머큐어 호텔은 프랑스 아코르 호텔 산하의 브랜드로서, 항상 고객 만족에 집중하고 있습니다. 편안한 객실과 더불어 코로나 시작과 함께 안전한 숙박 장소를 제공하기 위해서, 안전관리에도 많은 집중을 하고 있습니다. 장기간의 출장이시다 보니, 음식 특히 한식에 대한 그리움이 많으실 듯하여 머큐어 하이퐁에서는 숙련된 주방장들 한식을 포함한 다양한 메뉴들을 준비하여 드립니다. 음식 또한 만족하신다니, 저희 주방팀에 내용 전달 꼭 하겠습니다. 한국에서 안전한 생활 되시기를 바라며, 다음 하이퐁 출장도 머큐어 호텔 하이퐁과 함께 하실 수 있기를 바랍니다. 감사합니다.

Dear Mr. Sungsu, We are very appreciated to receive your fully rating on our service. Please kindly noted that we are improve day by day and always want to give you our best services. Please give us more chance to serve you in the future. Again, thank you so much and please stay safe...

Dear our value guest, Thank you so much for choosing us for your staying. Your feedback always is the most important for us to improve and serve you well in the future. It would be appreciated and helpful for our team if next time you continue choosing us for your staying to feel welcome as you come back home. Mercure Haiphong team,

Dear our value guest, Thank you so much for staying with us this time. All your comments will be shared to our team to encourage and improve the service in the future. Please understanding for us that we always want to offer you the best service as much as we can, and we are developing day by day. Hope that we can have more chance to serve you in the future. Happy new year with all the best. Mercure Haiphong team,

Dear Mr. Jong Won, We are very appreciated with your feedback. We will transfer to all related Depts and get it to be the motivation to complete all our task. We hope we have more chance to serve you in the future. And please understanding that we always ready to welcome you and serve you as you stay at home. Have a great day! Mercure Haiphong team,

Dear our value guest, We are happy to serving you. Please believe us and support us in future. Have a great day! Mercure Haiphong team,

Dear sir, Mercure Haiphong would like to say thank you for choosing us as your staying destination. Your comments alway are our reason to survival. We hope we will have chance to serve you in your next schedule. Thank you so much!

Dear Valued guest. 고객님의 소중한 의견에 감사드립니다. 머큐어 하이퐁에서는 고객님의 만족을 위하여 언제나 최선을 다하겠습니다. 감사합니다. 다음에 또 뵙겠습니다. 머큐어 하이퐁 드림.

Dear our valued guest, Xin Chao from Mercure Haiphong, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Dear Mr Kwang, Thank you for the review of our hotel! We would love to see more details about your feedback in order to strive more improvement in future. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Dear Taekyo, We very much appreciate your comments regarding your stay at the Mercure Hai Phong. It is always a pleasure to learn you had overall enjoyed your stay as much as the hotel condition and services. I will share your comments with our team, especially the one regarding to the hotel water supply quality and the breakfast menu. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one. Best regards,

Dear Valued guest ! Thank you for taking time to share your feedback on our hotel. Your feedback is greatly appreciated and help us to enhance our service. We looking forward to welcoming you back for a better experience during your stay. Best Regards,