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スカーレット パール クルーゼスの口コミ

5 out of 5
スカーレット パール クルーゼス
Halong International Cruise Port, Ha Long, Quang Ninh

口コミ

9.4

最高に素晴らしい

評価 10 - 29 件の口コミ中 23 件が非常に良い" "
評価 8 - 29 件の口コミ中 5 件が良い" "
評価 6 - 29 件の口コミ中 0 件が普通" "
評価 4 - 29 件の口コミ中 0 件が不満" "
評価 2 - 29 件の口コミ中 1 件が非常に不満" "

9.6/10

清潔度

9.6/10

スタッフとサービス

9.6/10

設備とサービス

9.4/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Yusuke

2024 年 4 月に 1 泊滞在

8/10 (良い)

NISHIMAKI

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
スタッフが一生懸命で素晴らしかったです♪
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Kevin、Teddington

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The whole trip was great experience for a two night package to see Ha Long Bay. The Cruise ship was well appointed and a great base to see the UNECO Heritage site. A few small concerns: the beaches we visited had a lot of rubbish, all boats/ships should invite customers to pick-up the rubbish to help preserve this special environment. Also the ship should have videos and other media which better present the site and environmental goals etc., as this was poring covered by staff.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Himanshu、Marina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were a little apprehensive about booking our bucket list Ha Long Bay cruise with Scarlet Pearl after reading mixed reviews in various platforms but we went ahead with it and went with no expectations. We were very pleasantly surprised. The pick from our hotel in Hanoi was on time and in a luxury van which was very comfortable. We did stop at a pearl store on the way but there was zero pressure to buy anything. Check in was smooth and so was the transportation to the boat itself. Upon arrival we received a very warm welcome. The boat looked very classy and the staff very friendly. We were celebrating our wedding announcement and they went out of the way to make us feel special. Wendy is an excellent cruise manager. Her entire crew is super friendly and helpful. Very attentive to the passengers’ needs at all times. Food on the cruise is excellent and so are the drinks. They are very reasonably priced considering this is a cruise ship. Excursions are all well planned and excellent. Chris, the assistant manager is very knowledgeable and is very involved. We also took a private sunset cruise with another couple and that is just fantastic. Tony accompanied us on this cruise and showed off his smart phone camera skills by taking amazing photos. I can go on and on but this should give you an idea. I don’t understand the negative reviews. There is nothing negative about this cruise. All positive. Special shout out to Wendy, Chris, Jessica, James and Tony. Amazing people.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Roger

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfect agenda Loved our huge cabin Excellent servicev
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Nga

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Braydon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We really enjoyed our 1-night stay on the Scarlet Pearl. Beautiful ship, the food was excellent and the staff were great as well!
2024 年 3 月に 1 泊滞在

8/10 (良い)

Leili

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The ship was in really good shape but the staff were just amazing. I do suggest taking the two night cruise like we did. With one night they would be too fast to do everything that we did.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Ha Long bay
Restaurant area
Actual boat
2024 年 2 月に 1 泊滞在

10/10 (非常に良い)

Kent

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Don´t miss this!
Vi gjorde en 3 dagars/2 nätters tur med Scarlet Pearl Cruises och var inte besvikna en enda sekund. Upp plockade på vårt Hotell i Hanoi i rätt tid, samlades upp i dears egna lounge vid hamnläget i Ha Long. Smidig incheckning till vårt rum efter ett fint mottagande när vi anlände Scarlet Pearl då hela besättningen tog emot oss på akter bryggan. Roliga och spännade utflykter, kajakpaddling, cykling och bad. Fantastiska middagar som ingick...summa summarum nästan sex stärnor utav fem!
2024 年 1 月に 2 泊滞在

8/10 (良い)

Colin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a wonderful way to see Halong Bay. This boat was head and shoulders better than any other boat we saw in the bay. Felt very special
2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

Charlie

2024 年 1 月に 1 泊滞在

10/10 (非常に良い)

LE MY TRANG

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Over my expectations !
The crew was just amazing. All the staff went over my expectations and usually my expectations are high. They made sure my teenager had fun. All the time, I felt that the staff was one step forward of my needs. Highly recommended !!
2024 年 1 月に 2 泊滞在

2/10 (非常に不満)

Marie-Ève

気になった点 : 施設のコンディションと設備
Don’t book this cruise
DON’T BOOK SILVER ROOM and don’t get room 109. The view from the balcony is litteraly a wall! Horrible stay and they did noting to help us… won’t recommend this cruise.
2024 年 1 月に 1 泊滞在
Stefan Nguyenからの返信 (投稿日 : 2024 年 2 月 27 日)
Dear Marie-Ève , I am sorry to hear about that . But this is unfair for us that this is the Silver Limited View room. This type of room is better rate and also we have provide all the pictures with details for you , appear publish. I also have tried to arrange for you another options which is better rate if booking direct with us. But you complaint with expedia and expedia can't help you , I also have tried to talk with expedia to give for you some discount . But because this is the type of room you have booked. So we couldn't do anything else on the date we out of all other rooms type. If we have a better room, we surely will support more. But we don't have on that date. You have enjoyed all the things on our crusies . But unfortunately , about the room type. I can't change it . . . It is so sad that we couldn't do more. And also so unfair for us that we have tried to support you , . . Still , I am hoping you comeback in the future, Next time , we will support for you a small discount . Always welcome you on our cruisesBest Regards,

10/10 (非常に良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wendy is a fantastic tour Director. All the staff were fantastic, food was great, The boat itself was outstanding. We had the VIP suite and it was unbelievable! Privacy to die for. In our opinion well worth the extra money. Our friends had a regular room and it was very nice.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

Daryl

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great 2 day/1 night cruise. Food was excellent and staff was very attentive to everyone’s needs. They recognized a birthday in our group which was a nice touch. We highly recommend this cruise.
2023 年 12 月に 1 泊滞在

8/10 (良い)

Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great accommodations and trip.
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Katharina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Best Cruise ship in Halong
The Scarlet Pearl is a class of its own. A yacht style cruise ship with a lovely & highly professional crew. Luxury cabin, well thought out cruise schedule, great hospitality and awesome food. Also to mention: Scarlet Pearl comes with 2 catamarans for exploring Halong (other ships do no have that!!) and a tender boat for the way from Cruise Terminal to the Scarlet Pearl. Kayaks are also available. Enjoy the trip. You will not regret your choice.
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Ellen

良かった点 : 清潔度、客室の快適度
We had a very pleasant stay
We had a very pleasant stay, the food was amazing and the staff so friendly! Thank you to Uyen for making our stay an unforgettable one.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

ZIYUAN

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Karen

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic cruise!
Absolutely fantastic in every way, would thoroughly recommend it.
2020 年 2 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2020 年 1 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a great experience with Scarlet Pearl Cruises! We did a 3 days - 2 nights trip with round trip limousine transport from Ha Noi. The logistics were managed reasonably well considering the bewildering traffic in Ha Noi Old Quarter where we were picked up. From then on the trip was very smooth. As Scarlet Pearl Cruises guests, we were welcome to our own lounge at the port, while waiting for our speed boat with other guests. Checking in was a breeze and our luggages were taken care of by the staff, and Phong (the cruise's manager) and Anna (the lead guide) who greeted us were exceptionally charming. After a calm 30-minute boat ride, we arrived at the cruise. The staff greeted us very warmly from the deck as we boarded. We had a delicious lunch while the cruise makes its way to Lan Ha Bay. The dining room has floor to ceiling glass, and it was an unforgettable experience dining while watching the impressive limestone formations passing by. In the afternoon we chose to visit Viet Hai village. Riding the bicycle
2020 年 1 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We loved this cruise on Scarlett pearl . They have a great ecological policy and we even took part in a beach clean/pick up of plastic trash. No plastic bottled water in rooms , glass bottles that staff refill and no useless plastic bathroom items , these were available I’d request eg: if you forgot your toothbrush etc . All staff were lovely and helpful. Great rooms, bedding etc. I would highly recommend ⭐️⭐️⭐️⭐️⭐️
2019 年 11 月に 2 泊滞在
Jun Nguyenからの返信 (投稿日 : 2019 年 12 月 12 日)
Dear Mr/ Ms. Anonymous, We would like to sincerely thank you for your feedback on your trip to Ha long - Lan Ha bay with our Scarlet Pearl cruise. I am very pleased to read your wonderful experience on Expedia and thank you very much for your compliments about our cruise. We are energized to have the spirit to bring you the best service when using our on board services. On behalf of all Scarlet Pearl Cruise staff, once again appreciate our sincere thanks to you and hope to serve you the nearest day. Wishing you an effective working day! Best regards, Ms Jun

10/10 (非常に良い)

Chun Wui

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent trip
The cruise is one of the finest cruises in Ha Long for now. Foods are fine-dine cuisine for lunch and dinner, buffet breakfast and brunch are served on next day. Certain maintenance is required to keep up its standard and competence. The only downsides were the assembly point (It was Ha Long International Cruise Port but changed to Dock 27 at Tuan Chau. Unfortunately our driver dropped us at the main terminal, causing us paying extra for taxi to get to dock 27 which is 5 minutes drive) and the long wait for speedboat to return to the pier.
2019 年 8 月に 1 泊滞在