ロビー

セントラル ラグジュアリー ハロン ホテルの口コミ

4.5 out of 5
セントラル ラグジュアリー ハロン ホテル
01 BLock H29, Hung Thang Ward, Ha Long, Quang Ninh

口コミ

8.6

非常に良い

評価 10 - 18 件の口コミ中 10 件が非常に良い" "
評価 8 - 18 件の口コミ中 4 件が良い" "
評価 6 - 18 件の口コミ中 3 件が普通" "
評価 4 - 18 件の口コミ中 0 件が不満" "
評価 2 - 18 件の口コミ中 1 件が非常に不満" "

9.6/10

清潔度

8.6/10

スタッフとサービス

8.0/10

設備とサービス

9.0/10

施設のコンディションと設備

9.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Va

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and clean hotel. The pool was amazing. The breakfast was one of the best in Vietnam. Highly recommended
2024 年 4 月に 1 泊滞在
Central Luxury Hạ Long Hotelからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Our Valued Guest ,Warm greetings from Central Luxury Ha Long Hotel!Thank you very much for kindly taking the time to write your excellent review. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory, and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Central Luxury Ha Long Hotel soon.Sincerely,Central Luxury Ha Long Hotel

6/10 (普通)

Slawomir

カップルで旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
24h room service is not 24h, it was not available after 10PM. There is no restaurants nearby that are open after 10PM. Hotel staff was not very helpful, but were nice in general. Bed isn't great, but overall room was really good.
2023 年 12 月に 1 泊滞在

10/10 (非常に良い)

JIN-WOO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very nice
2023 年 8 月に 2 泊滞在
Central Luxury Hạ Long Hotelからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear Mr. JIN-WOOThank you for trusting and experiencing the service of the hotel!We hope you and your family will come back and experience the hotel's services in the futureHave a nice dayBest Regard!

8/10 (良い)

Dan

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
The hotel is beautiful! The view is fantastic! The breakfast buffet was incredible. But, there are a couple things that are weird! If you get in the beautiful rooftop pool, you’re not allowed to sit in the poolside chairs??? The poolside bar is open till late, but the pool closes at 8:00, so don’t plan on sitting at the pool sipping a cocktail. The air conditioning units in the room won’t go below 22 degrees Celsius, so if you like to sleep cuddled up under a blanket, forget that.
2023 年 7 月に 2 泊滞在
Central Luxury Hạ Long Hotelからの返信 (投稿日 : 2023 年 8 月 4 日)
Dear Mr.DanThank you for your experience and use of our hotel service.On the skybar roof, we ask for your understanding. We do not recommend bringing drinks to sit near the pool in the evening to ensure safety and hygiene.We would like to receive your comments on the temperature of the air conditioner in the room and will improve the service betterHope you will come back to use our hotel in the futureHave a nice dayBest Regard!

10/10 (非常に良い)

Reed

2023 年 6 月に 2 泊滞在

6/10 (普通)

Carla、Pinjarra

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Check in staff were very unhelpful, very little English, wasn't told that restaurant was closed which was very inconvenient seeing hotel was out of town, they did manage to throw some noodles together for me. Room was nice, huge big bed and very clean.
2023 年 2 月に 2 泊滞在
Central Luxury Halong Hotelからの返信 (投稿日 : 2023 年 2 月 24 日)
Dear our valued guest,Thank you for taking the time to tell us about your experience. We're delighted to hear that you enjoyed your stay with us. Beside that, we really appreciate your contructive feedback regarding the hotel service as well as hotel staff. We already shared your comment to our hotel manager to improve it immediately.We look forward to welcoming you back soon.Thanks and Best regards,Central Luxury Halong Hotel

10/10 (非常に良い)

Jason

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice clean hotel. Huge rooms and food was good. It was hard to communicate though because nobody spoke English. There was a very limited amount places to eat near the hotel
Central Luxury Halong Hotelからの返信 (投稿日 : 2023 年 1 月 13 日)
Dear our valued guest ,Warm greetings from Central Luxury Ha Long Hotel!Thank you very much for kindly taking the time to write your excellent review, especially about our friendly staff and room conditions. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory, and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Central Luxury Ha Long Hotel soon.Sincerely, General Manager

8/10 (良い)

WEIYUN

2022 年 12 月に 1 泊滞在
Central Luxury Halong Hotelからの返信 (投稿日 : 2022 年 12 月 5 日)
Dear our valued guest ,Warm greetings from Central Luxury Ha Long Hotel!Thank you very much for kindly taking the time to write your excellent review, especially about our friendly staff and room conditions. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory, and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Central Luxury Ha Long Hotel soon.Sincerely, General Manager

2/10 (非常に不満)

anthony

2022 年 11 月に 3 泊滞在

10/10 (非常に良い)

Martine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A beautiful hotel . A very quiet area most places are closed. Buildings are vacant It’s hard to find a restaurant in the evening. Good breakfast friendly staff
2022 年 10 月に 2 泊滞在
Central Luxury Halong Hotelからの返信 (投稿日 : 2022 年 10 月 14 日)
Dear our valued guest ,Warm greetings from Central Luxury Ha Long Hotel!Thank you very much for kindly taking the time to write your excellent review, especially about our friendly staff and room conditions. It was great having you as our treasured guests. We are delighted that our service was to your satisfactory, and are very much grateful for your top rating. We will, definitely, keep it up and continue offering guests the most excellent service. We look forward to welcoming you back to Central Luxury Ha Long Hotel soon.Sincerely, General Manager

10/10 (非常に良い)

VA

2022 年 10 月に 1 泊滞在
Central Luxury Halong Hotelからの返信 (投稿日 : 2022 年 10 月 4 日)
Quý khách thân mến!Cám ơn bạn đã lựa chọn Central Luxury Ha Long Hotel và để lại đánh giá tốt về khách sạn. Đây là động lực lớn để khách sạn tiếp tục nỗ lực hơn nữa nâng cao dịch vụ của mình. Central Luxury Ha Long Hotel hy vọng bạn đã có một kỳ nghỉ đáng nhớ và mong sớm được chào đón bạn quay lại!!Trân trọng,Central Luxury Ha Long Hotel

8/10 (良い)

jasmin、seattle

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very beautiful and modern. Provides a good breakfast buffet. Sometimes Wi-Fi keeps cutting out but they’re diligent to fix it. The view is great. My only problem was our shower door wasn’t aligned very well and our bathroom floor kept flooding from the shower.
2022 年 7 月に 2 泊滞在
Central Luxury Halong Hotelからの返信 (投稿日 : 2022 年 8 月 4 日)
Dear our valued guest, Thank you for taking the time to tell us about your experience. We're delighted to hear that you enjoyed your stay with us. Beside that, we really appreciate your contructive feedback regarding the bathroom. We already shared your comment to our hotel manager to improve it immediately. We look forward to welcoming you back soon. Thanks and Best regards, Central Luxury Halong Hotel

8/10 (良い)

WEN HSIU

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
提供的早餐還有進步空間,房間跟服務都很滿意
2020 年 1 月に 1 泊滞在
Ms Jessica- Reservation Supervisorからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear Mr/Ms Wen Hsiu Thank you for taking the time to tell us about your experience. We're delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Thanks and Best regards,

6/10 (普通)

Marette、Honfleur

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 設備とサービス
Le calme la chambre spacieuse Je n'ai pas apprécié le manque d'information concernant un touriste en demande ,le peu de communication verbale ,le personnel de service peu aimable(au dîner ,la personne de service était agacée pour deux personnes à servir ) pas de sens commercial:impossible d'incorporer le prix du taxi retour vers l'aéroport dans la note ,oubli de nous redonner nos passeports au moment du départs , provoquant un surcoût du taxi et une perte de 30 mn.
2020 年 1 月に 3 泊滞在
Ms Jessica- Reservation Supervisorからの返信 (投稿日 : 2020 年 1 月 20 日)
Dear Mr Marrette, First of all, thank you so much for choosing our hotel for your trip and we're happy to hear that you're satisfied with our room. Besides that, we have shared your comment to our Food & Beverage department and Front Desk department and please rest assured that we are taking the appropriate measure to address the weak points. Thank you for bringing it to our attention. We look forward to welcome you back soon. Thanks & Best regards

10/10 (非常に良い)

Park

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
멜리아 굿굿
객실 너무 좋았어요. 좀 비싸지만 일정 중에 하루이틀 정도 묵기 좋은것 같아요.
2019 年 12 月に 1 泊滞在
Ms Jessica- Reservation Supervisorからの返信 (投稿日 : 2020 年 1 月 31 日)
Dear Mr Park, Thank you for your review. We're so happy to hear that you enjoyed your stay with us. We look forward to welcoming you back soon. Thanks and Best regards,

10/10 (非常に良い)

宿泊されたお客様

出張, 家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 11 月に 7 泊滞在
Ms Jessica- Reservation Supervisorからの返信 (投稿日 : 2019 年 11 月 27 日)
Dear our valued guest, Thank you so much for choosing our hotel for trip and thank you for your review. We are delighted to learn that you enjoyed your stay with us. We look forward to welcome you back soon. Thanks and Best regards

10/10 (非常に良い)

eunjoung

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
숙박후기
여러모로 호텔 인테리어나 시설물들은 좋았으나 방안의 냉장고가 맞나....싶을정도로 냉기가 없어서 너무 불편했음. 옥상 야외수영장은 생각보다 수위가 높아 수영을 못하는 사람들은 애기들과 함께 놀아야 하고 약간의 사생활을 보호해주어야 하는데 레스토랑에서 다 보이고 파라솔이 없어 한낮에는 햇빛이 강해 수영을 할 엄두조차 낼수가 없음.주변에 상점이나 가게가 좀 떨어져 있어서 불편한거 빼곤 직원들도 친절했고 좋았음.
2019 年 6 月に 3 泊滞在
Hang Haからの返信 (投稿日 : 2019 年 7 月 10 日)
Dear our value guest, Thank you so much for choosing our hotel for your trip. We hope to serve you again in your next trip!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 4 月に 1 泊滞在
Ms Haからの返信 (投稿日 : 2019 年 6 月 13 日)
Dear our value guest, Thank you so much for choosing our hotel for your trip and your comment! We are looking forward to serving you next time! Thanks and best regard!