If I am just rating the condo itself, it was excellent. It was very clean. The beds were very comfortable. Our 3 boys loved the Star Wars room and bunk beds. The pods in the wall made it where you could sleep 5-6 kids if you wanted. My boys rotated and slept in different places.
The problem came regarding the amenities. We did not realize upon booking that in order to use the indoor pool, the game room, the outside clubhouse pool, or the fitness center… you have to pay a daily fee. It was 46 dollars per day. The staff was also kind of rude and unwelcoming. We were not aware of the fee until we got an email 3-4 weeks prior to arrival. Since the weather was cooler during our stay, we ended up not being able to use the outside pool. They claimed it was heated, but it was like ice water. Our boys were set on swimming so we paid the fee for a few days. The staff were not flexible. At one point we had purchased wristbands for the following day, and then decided to take a day trip to Mobile. He would not let us switch our wristbands to the next day. He was rude to me at one point, pointing at me and saying “how did YOU get in here?” as I was standing with my 3 little ones waiting on my husband to go get something from the condo.
Also, the listing says there are 2 restaurants on site. The main one in the clubhouse was closed. The clubhouse is under construction. They playground was roped off with caution tape. Just did not have access to the amenities we were expecting. That was disappointing to us. I just did not feel welcome in the clubhouse either, despite paying the fee. And it is only open from 8-5… so if you want to work out after the kids go to bed, you can’t.
One other thing, be aware that this property is a good 20 minutes from the main road in Gulf Shores. It takes 30 minutes at least to get to any of the restaurants or attractions in the area.
For us, the daily fee to use the amenities, in addition to just feeling like the staff was unwelcoming… is a deal breaker. We won’t stay here again. The condo itself was PERFECT. I wish it came with all the amenities that were originally listed. Many of them were not available during our stay.