Gugging Vacations from ￥208,203

We booked for four nights but could not stay at the hotel because I lost my passport. We’ve asked for understanding and hope for refund or partial refund but was refused. I tried to explained that we have stayed 4 times in different B&B hotels in the past one year, and the reason of not staying is due to lost of passport. However, we are still being denied. I believe they should show some understanding and perhaps give me a partial refund. The B&B hotel at this location has no sympathy and not business like. I will not book this hotel if I return to Vienna next year

Room was clean, shower area could be bigger. Location is excellent.

Room was ready on arrival. It was very clean and modern. Very safe and secure.

Die Ausstattung ist sehr alt (Glass auf dem Tisch ist zerbrochen und so weiter)

It was nice experience we did not have any problems , but the breakfast was so expensive (30€ for 2 people) and both of us didnt eat even 3€ as a matter of fact