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"We were shocked that this hotel was rated so highly. A few major issues: (1) upon arrival, I was required to pay an additional fee of 400 pesos as my Expedia reservation stated that only one guest was arriving when we were two. The reservation was for a king suite - so it didn’t make any sense and felt like something you might expect 20 years ago. (2) the air in the lobby seemed perfumed which was not pleasant, (3) the room had windows only towards the interior atrium, (4) the bed was rock hard, (5) there were no outlets on one side of the bed. Overall it felt like a cheap hotel from the quality of furnishings. "

"Everything was good"

"Spacious room with moderate breakfast."

"The breakfast was excellent, delicious and fresh. The room was cool and and tidy, with excellent room service. "

"Instalaciones rústicas estilo colonial"

"The hotel itself is beautiful. But the telephones in the rooms did not work the air condition was not working in some of the rooms. The Wi-Fi was horrible. I was traveling with my three children and my parents and my grandma and I called before to ask for our rooms to be closer and not too far to the elevator due to my grandmother‘s wheelchair. When we got there, they got a little confused and my grandma was put in a room that it was not wheelchair accessible.. that was very kind and helped us move eventually. But when we move to a different rooms, the phones and the heater was not working. The rooms should really have a fridge and a coffee maker it was inconvenient not to have either one. Also, some of the towels like they have been in these use for the past 10 years."

"Todo fue excelente, muy buen servicio del staff, habitaciones cómodas, equipadas e impecables, desayuno balanceado, ubicación privilegiada; permite caminar a cualquier lugar."

"No air conditioning they gave an electric fan, no light lamp in the room and no extra window to keep fresher air, bacause after the shower the room to steamy and warm."

"I lost for over 2 hours because the dirección is Ron I Los in the tunnels in thil I call the front desk and tell me the address is wrong and tell me the correct address after that all is very good the location is great only correct the right address please thanks"