Grondines Vacations from ￥83,368

The apartment was lovely, spacious, clean and bright. Contactless check-in was easy and convenient and we appreciated the safety features of the building (keypad locked access points at parking garage, main doors, stairwells and elevators- as well as room doors). There was an issue during online checkout where the property attempted to overcharge me, getting in contact with someone was challenging (they said because it was a Saturday morning) and communication was poor (did not receive a call back as they said to clarify that the issue was resolved).

Offer shuttle but not consistently available

We loved our 3 night stay. We upgraded to a river view room and enjoyed the sights from the 18th floor. Staff were so helpful.

Full kitchen and 2 bedrooms with 2 small bathrooms came in handy

This loft was in an excellent location perfectly situated for exploring old Quebec. However there are a few concerns that I must note. Communication with the property manager both prior to check in and during the stay is nearly impossible. I contacted about early check in multiple times and was continuously told to check back the next day. On the day of check in, I inquired again in the morning and they did not respond until we had arrived in Quebec in the late afternoon. Our request was not accommodated. Once we did check in, we found that the listing was misrepresented. We booked a loft with two bedrooms. Instead we had to open rooms facing each other that were separated by curtains. There was no privacy. This worked okay for a girls trip, but would have been unacceptable if traveling with couples or a family. On the last day, I inquired about checking out an hour late, because my sister was storing breast milk in the fridge. We did not want it to spoil in our luggage prior to leaving for the airport. The property manager assured me that they put in our request and would message us back. They never did. I called the phone number of the property manager the next morning and was immediately put on hold. After 45 minutes waiting, we needed to leave in order to make our check out time. This is a clean and well located property, but it’s not worth the frustration. Book elsewhere.