Great staff, they all remember your first name.
Floating deck & pool are brilliant. Same with gym, spa and lobby bar. Breakfast on the terrace, with a view on the lake, is swell. Dinner at Cetino was excellent.
Only constructive feedback: they should add a hotel shop & atm.
2026 年 9 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Josh
2026 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with high quality rooms. The spa/gym was amazing. Staff are very friendly, food was great and the views of the lake and mountains perfect.
2026 年 4 月に 3 泊滞在
宿泊者限定の口コミ
10/10 (非常に良い)
Kalil
2026 年 6 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome lux, very pricey. Still getting their bearings
2026 年 6 月に 3 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Annica
2026 年 6 月 21 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
We had a lovely stay at The Edition Lake Como. The property being brand new was a definite plus in terms of the setting. Restaurants on property were solid but definitely the best was Cetino. Staff support is very inconsistent, some were amazing like the front desk team and Vasi at the Pool! Seems like they are still figuring out communication and process in the early days of being open. I will say the hotel lacked a bit of the Italian charm that we typically look for when traveling in Italy, so would love to see that become more of a priority! Location was great not too hard to get to but also away from the typical tourism spots.
2026 年 6 月に 2 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Alberto
2026 年 6 月 23 日
良かった点 : 設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Terrible service. For a 2,500 a night room. Everything should be perfect !!!! I can go on with the list but is endless. I can just say Terrible management and of course the general manager is not there on Sunday’s not even peak season sooo everything was a disaster.
2026 年 6 月に 1 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Romi
2026 年 7 月 15 日
気になった点 : スタッフとサービス、設備とサービス
Very disappointing experience. We left important clothing for dry cleaning during our stay, but it was delayed, and at checkout we were told it still wasn’t ready.
We had already left for Milan , so now we don’t know when we’ll get our clothes back. A huge inconvenience, especially when you’re travelling.
Rooms are very small .
Hotel is located on a busy road, rooms have poor isolation, it gets very noisy .
2026 年 7 月に 2 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Robert
2025 年 10 月 3 日
良かった点 : 清潔度、スタッフとサービス、客室の快適度
Pool was excellent
2025 年 9 月に 5 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Rodolfo
2026 年 5 月 3 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pessimo. Reservei um quarto com cama king. Nos deram um quartos com 2 camas queen. Chuveiro nao funcionava. Nao foi feota a limpeza noturna. Ar condicionado nao funcionava propriamente.
2026 年 5 月に 1 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Sohaiyb
2026 年 5 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The pool lounger system is the one major flaw here, and it needs fixing. Guests go out around breakfast, leave belongings on loungers, and effectively reserve them for the entire day - often while the loungers sit empty for hours. At peak times, this creates long queues, and you can expect to wait 1-2+ hours for a lounger (even though many sit empty) simply because others are hoarding spots.
Management needs to enforce a clear time limit for unattended loungers and stop guests from “saving” chairs for friends or family who are not actually at the pool. The current setup is frustrating, unfair, and well below the standard of the rest of the hotel.
Pool service also needs improvement. Food was delivered to the wrong guests several times, and some of our orders were incorrect.
That said, we had an amazing stay overall. The rest of the property is excellent: restaurants and bars are lovely, the food and drinks are great, and the concierge, front desk, restaurant, and wider hotel staff were attentive, professional, and clearly experienced.
This is a beautiful hotel with excellent service in most areas, but the pool operation is a serious weak point and should be addressed.
2026 年 5 月に 3 泊滞在
宿泊者限定の口コミ
4/10 (不満)
Caitlin
2026 年 6 月 28 日
The positives:
- the staff at check-in was great. they helped us arrange transportation for that night and gave recommendations for the area we were going to.
- the rooftop restaurant had a beautiful view of the lake
- the included amenities were amazing
And, the negatives:
- we originally booked a king room but was assigned 2 queen. normally fine but we had told reservations in advance that we were traveling with a small child and needed a king. Instead we all had to squeeze into the queen to be sure he wouldn’t fall
- the fire alarm went off multiple times during our stay including once at 7am and 3 times in one day, creating a stressful experience especially with a small child
- the location. it’s right on the lake and closely between tremezzo and menaggio. on paper, this would be great but the hotel is along busy roads, Ubers are non-existent, taxis very limited.
- the concierge is unreliable unless you’re right in front of them. every time we booked transportation over the phone, we were never confident that a ride was really secured.
one night we got stuck in a downpour, waiting anxiously for our car and was trying to find a taxi, when the hotel car came unexpectedly.
before checkout, we booked a car to the train with guest experience. it wasn’t booked and we had to spend 290euro last minute to just barely make the train.
if you are staying on property all the time, it’s a nice hotel with great amenities. otherwise, it doesn’t live up to a luxury experience
2026 年 6 月に 2 泊滞在
宿泊者限定の口コミ
10/10 (非常 に良い)
Laurel
2026 年 9 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Most incredible hotel!!!! The location and views are spectacular and staff were incredibly helpful and friendly! Highly recommend!