What can I say. From the moment of booking, Tracey has been amazing. Communication is 10/10 even with the moving of our stay due to covid, there were no issues.
Upon arrival, the house was spotless and I mean spotless. Fresh, clean, decor was flawless. Tracey explained how the hot tub worked, what items we had in the house and showed us how to work the heating. An array of information was provided in a booklet and was a much needed help!
Communication over the stay was amazing, Tracey came daily to check the hot tub had the right chemicals and was working correctly, she cleared leaves, moved rubbish and asked if we needed any new towels or bedding.
We even broke plates and a cup, again this was no issue and they were replaced the next day with no issue.
Honestly this house is a little gem. Tracey Tou should be massively proud of the Ancrum house... It's the house of dreams!
I could go on, but if anyone reading this is thinking of booking a stay, don't think just do it!
We will be back!