4/10 (不満)
Crystal
出張
2025 年 7 月 24 日
良かった点 : 設備とサービス
The front desk staff at both check in and during the night were both very nice. We encountered a bed bug and was able to move to another room. The lady that worked that night was very apologetic. However, upon checking out I inquired about what if anything could be done as far as compensation due to the inconvenience of having to move due to the bed bug incident. A lady came from the back who I assumed was the manager on duty. She never introduced herself. She asked what the problem was, which I told her. I would've thought it would have been known or the information would've been passed on. She very nonchalantly said that when the room is cleaned and "if" they find the bed bug then usually what they do is offer points through Choice. I told her I was not member of Choice. I had pictures of the bug as proof btw. It was pretty much like "oh well". She never apologized for the inconvenience. Overall, the facility itself was clean. The begbugs and lack of empathy from the morning manage at checkout would be the reason I would not book there again.
Crystal
2025 年 7 月に 1 泊滞在
