The night check-in lady was always pleasant, and the new management is working to update the property. Those were all the positives. The towels provided had small hair embedded all over both sides, the microwave didn't turn because the wheel was missing, there was a newer iron but no board to iron on, the a/c couldn't keep up with the outside heat, we were missing a pillow, there was hair painted into the wall, the walls and doors were extremely dirty, there were small curly and long strands of red hair in the tub, on the ice container tray, and surrounding the floor outside the tub. Inside the tub and on the desk pubic hair was found. We had an issue we are still waiting to resolve with getting double charged. The absolute worst was my child picked up a dirty, used tattoo needle that was on the floor near the bed. I wrapped it in tissue and plastic to bring down to the woman at the desk and the ink bled a bit, so it was fresh. The woman didn't even take it, told me to come back later to talk to the manager. The manager was nice, but tried to blame previous management. I stand by my statement that dirty towels, hair all around the bathroom, and a dirty needle is a current issue. I hope it was taken seriously and that steps are taken to improve the service as much as they are attempting to improve the building itself. There has still been no concern for my child to see if she was injured - this includes from the hotel, the manager, and from Choice Hotels who I also contacted.
