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Heidel House Hotel and Conference Center, an Ascend Collection Hotel

3.0 star property
Heidel House Hotel and Conference Center offers lakeside relaxation with poolside cocktails and a peaceful natural setting to unwind

Choose dates to view prices

Travelers enjoy a tranquil lakeside retreat at Heidel House Hotel and Conference Center with convenient amenities including a poolside bar, convenience store, and spa tub. Two on-site restaurants serve meals, and guests can maintain their workout routine in the gym.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Parking included
  • Free WiFi
The current price is ￥26,283
￥32,907 total
includes taxes & fees
May 25 - May 26
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About this property

Heidel House Hotel and Conference Center, an Ascend Collection Hotel

  • Family-friendly hotel near Green Lake
  • Located close to Elan Brio Spa and Green Lake Marina, Heidel House Hotel and Conference Center, an Ascend Collection Hotel provides an adjacent golf course, a poolside bar, and a grocery/convenience store. Get out on the links at this hotel and enjoy amenities such as a driving range, a golf clubhouse, and a golf pro shop. For some rest and relaxation, visit the hot tub. Be sure to enjoy breakfast and dinner along with American cuisine and al fresco dining at the two on-site restaurants. Enjoy the health club, as well as activities like fishing and boat tours. In addition to concerts and live shows and shopping on site, guests can connect to free in-room WiFi.
  • You'll also find perks like:
    • A seasonal outdoor pool and an indoor pool
    • Free self parking
    • Full breakfast (surcharge), an electric car charging station, and 10 meeting rooms
    • A TV in the lobby, golf cart on site, and evening entertainment
  • Room features
  • All 114 rooms boast comforts such as air conditioning, as well as amenities like free WiFi.
  • Extra amenities include:
    • Free toiletries and hair dryers
    • Flat-screen TVs with premium channels
    • Mini fridges, microwaves, and heating

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Policies

Check-in

Check-in time starts at 3:00 PM

Check-out

Check-out before 11:00 AM

Contactless check-out available

Late check-out subject to availability

A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 50 per pet, per night, plus a deposit of USD 200.00 per stay

Service animals are welcome, and are exempt from fees

Welcoming dogs only

2 total (up to 50 lbs per pet)

Pets cannot be left unattended

Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Rollaway/extra beds are not available

Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 21.00 per accommodation, per night
The resort fee includes:
  • Business center/computer access
  • Fitness center access
  • In-room bottled water
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Pet deposit: USD 200.00 per stay
  • Pet fee: USD 50 per pet, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Frequently asked questions

Does Heidel House Hotel and Conference Center, an Ascend Collection Hotel have a pool?

Yes, this property has an indoor pool, a seasonal outdoor pool, and a children's pool.

How much does it cost to stay at Heidel House Hotel and Conference Center, an Ascend Collection Hotel?

As of May 22, 2026, prices found for a 1-night stay for 2 adults at Heidel House Hotel and Conference Center, an Ascend Collection Hotel on May 25, 2026 start from ￥26,283, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Heidel House Hotel and Conference Center, an Ascend Collection Hotel pet-friendly?

Yes, this property allows dogs (limit 2 total) with a maximum weight of up to 50 lbs per pet. There's a deposit of USD 200.00 per stay and a fee of USD 50 per pet, per night. Service animals are exempt from fees.

How much is parking?

Self parking is free at this property.

What time is check-in at Heidel House Hotel and Conference Center, an Ascend Collection Hotel?

Check-in begins at 3:00 PM.

What time is check-out at Heidel House Hotel and Conference Center, an Ascend Collection Hotel?

Check-out is at 11:00 AM. Late check-out is available for a fee (subject to availability).

Where is Heidel House Hotel and Conference Center, an Ascend Collection Hotel located?

This family-friendly Green Lake hotel is located on the waterfront, within a 10-minute walk of Green Lake and Elan Brio Spa. Thrasher Opera House and Green Lake Town Square are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.2

Wonderful

9.6

Cleanliness

8.8

Amenities

9.4

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 126 out of 172 reviews
Rating 8 - Good. 30 out of 172 reviews
Rating 6 - Okay. 10 out of 172 reviews
Rating 4 - Poor. 4 out of 172 reviews
Rating 2 - Terrible. 2 out of 172 reviews

Reviews

Verified

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very comfortable. The bar area could use “real” glassware and a few utensils (like spoons). Found it odd that the hanging closet was NOT in the bedroom, where there was an architectural cutout that is unused. Staff was very helpful and the Friday night fish fry at the Wave was excellent.
Stayed 2 nights in May 2026
Verified

10/10 Excellent

Sibylle

Liked: Cleanliness, amenities, property conditions & facilities
Large room with a beautiful view of the lake!
View from the balcony
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Ted

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the stay. A very positive experience, from checkin to checkout.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Katie

Liked: Cleanliness, amenities, property conditions & facilities
The double room was huge. It was very clean and plenty of space for luggage. The view of the lake was wonderful and even had a bald eagle fly by. The indoor swimming pool was huge.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful setting, beautiful view of the lake. Older facility, but very well maintained and clean. Staff very available and accommodating.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort on the lake. We loved the staff and resort! We will go back :)
Stayed 2 nights in Jul 2025
Verified

6/10 Okay

Kati

Staff in the restaurants were 50/50 some of them were amazing and others we ran into a major language barrier. They didn't understand what we were asking a d vice versa. The hotel is beautiful with stunning views - a little maze like if you aren't staying in the main house but you can stay inside the whole time thedthe in
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay the restaurant was very good I had the Ribeye. Staff was friendly and helpful.
Stayed 1 night in May 2025
Verified

10/10 Excellent

Lorissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was a awesome hotel very clean and comfortable nice people
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel

Very nice Hotel & Staff! Great Stay!!!
Stayed 1 night in Dec 2023
Verified

10/10 Excellent

Debbie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of the lake
Stayed 1 night in Feb 2024
Verified

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place

Stayed here before and enjoyed it. Nice and close to the golf course
Stayed 1 night in Sep 2023
Verified

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was great. Very comfortable room with great view of the lake. Nice patio to see the sun come up. Food was very good at all the restaurants. We ate breakfast st the Oakwood. I felt bad for the waitress as she was the only one working all the tables. She did a fantastic job.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Aleli

Liked: Cleanliness, amenities
Friendly and caring staff
Stayed 2 nights in Feb 2025
Verified

8/10 Good

Mark

Liked: Cleanliness, amenities
Its a good people
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Heidl House is amazing. Great views, great service! Room was very nice. Pool was clean. Food was excellent
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly renovated resort hotel nestled on Green Lake. The staff were friendly and checking in and out was easy. We were there for a mystery dinner and the food was very good.
Stayed 1 night in Nov 2023
Verified

8/10 Good

Debbye

Liked: Cleanliness, property conditions & facilities
Room was clean. Linens were clean. Would appreciate real cups and glasses. Do not like plastic or styrofoam.
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

Peggy

Liked: Staff & service, amenities, property conditions & facilities
The hotel was gorgeous inside and out. The lobby and room especially. The view of Greenlake was stunning. Cleanliness and tidiness was top notch. The coffee we purchased at the coffee area was delicious.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

mike

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was as described,clean with a nice view of Green Lake. It was winter so didn't use the balcony.the pool and hot tub were the perfect temp.staff went out their way to be helpful.
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic girls weekend. Rooms were spacious, restaurants were great but the best part of our stay was the staff. Everyone was so kind and helpful. Can't wait to go back.
Stayed 2 nights in Oct 2024
Verified

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful time to get to the Heidel House. It was decorated wonderfully for Christmas. The fire place in the lobby was a nice touch and the outdoor fire was wonderful as well. The lake view from our room was beautiful with the lake fog rising off the warm waters. Very pleasant stay.
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time here and will be coming back next year. Well worth the money and the lake was beautiful. Staff was very friendly and very nice to my and my children. Place was very clean and the room was huge for us
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

Peggy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful remodel of hotel. Clean, comfortable, great food. Beautiful views. Friendly staff. Would love to return!
Stayed 2 nights in Jun 2024
Verified

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was tremendous, especially the late night desk attendant, Kristi. She was super helpful and very friendly. Heidel House is one of our favorite places to stay. Truly a wonderful experience.
Stayed 2 nights in Jun 2024