4/10 (不満)
Atsuo
2016 年 9 月 13 日
気になった点 : スタッフとサービス
Nice, but not perfect at all for us
Good food, nice location, big, good looking and poor facility room, and poor service.
We stayed at the next building, and when we arrived which was early in the afternoon, Wifi was not working. They said that the mechanic would not come before next morning. After all, the wifi signal never came into our room for whole our 4 nights stay. We had to go to the main building for wifi.
The drain was clogged, so when I pulled the bathtub plug out after taking a bath, the water came backing up on the floor. It was a disaster.
The receptionist didn't explain the hotel system enough. We had a half board plan which we could only booked and we did not know what was included and what was not. In the restaurant, which is a buffet style one, there was a big drink bar with a lot of choice of soft drinks and alcohol, and no one checked anything and there was no sign nor notice, so we thought we have a right for all drinks. But at last night, a staff came to us pouring our drinks to tell that we can have ONLY WATER, which was disappointing and embarrassing. (Actually we enjoyed the drink bar until then, but be careful if you book half board plans, you wouldn't have any soft drinks but water)
The receptionist didn't give us any information about how we can get pool towels before we asked. It might be because she was not just helpful or pool use was not included, we don't know.
The room was big and nice, but over 200euro per night was too much for this quality of stay.