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エロウンダ ベイ パレス メンバー オブ ザ リーディング ホテルズ オブ ザ ワールドの口コミ

5 out of 5
エロウンダ ベイ パレス メンバー オブ ザ リーディング ホテルズ オブ ザ ワールド
Elounda, Agios Nikolaos, Crete Island

口コミ

8.8

非常に良い

評価 10 - 235 件の口コミ中 142 件が非常に良い" "
評価 8 - 235 件の口コミ中 61 件が良い" "
評価 6 - 235 件の口コミ中 14 件が普通" "
評価 4 - 235 件の口コミ中 14 件が不満" "
評価 2 - 235 件の口コミ中 4 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Scott

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very peaceful place with a nice private beach. Great for relaxing
2023 年 10 月に 8 泊滞在
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear ScottThank you for taking thetime to rate ELounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.Warm regards,Dimitris TheodoroglakisGeneral Manager

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 3 泊滞在
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 10 月 6 日)
Dear valued guestThank you for taking the time to rate Elounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.Kind regards,Dimitris TheodoroglakisGeneral Manager

8/10 (良い)

Nigel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 10 月 6 日)
Dear NigelThank you for taking the time to rate Elounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.Kind regards,Dimitris TheodoroglakisGeneral Manager

10/10 (非常に良い)

Kateryna、Staten island

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved it! Amazing grounds, food, beach. Staff.
2023 年 7 月に 4 泊滞在
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 9 月 5 日)
Dear KaterynaThank you for your positive feedback and your kind words.We are looking forward to seeing you again soon.Warm regards,Dimitris TheodoroglakisGeneral Manager

10/10 (非常に良い)

Kostas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a very pretty hotel. It is run professionally. It is in a great location with a very picturesque private beach. Drinks and food is pricey for Greece. The personnel were very friendly. Rooms are getting a bit old but everything was clean and in working order. I wholeheartedly recommend this hotel to anyone considering to stay in this part of Crete.
2023 年 8 月に 5 泊滞在
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 8 月 26 日)
Dear KostasThank you for taking the time to review Elounda Bay Palace and to share your kind words of appreciation towards our professionalism and hard work.We are extremely honored to have been a part of your holidays and to provide such a fantastic experience for you to remember.We hope we will have an opportunity in the future to welcome you back for your next memorable vacation.Warm Regards,Dimitris TheodoroglakisGeneral Manager

10/10 (非常に良い)

Fungai

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful sraff who made me feels so at home.
2023 年 8 月に 5 泊滞在
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 8 月 24 日)
Dear FungaiGreetings from CreteThank you for your nice feedback. Your new home, Elounda Bay Palace is eagerly expecting you back for the ultimate comfy experience.Warm Regards,Dimitris TheodoroglakisGeneral Manager

10/10 (非常に良い)

Alex

2023 年 8 月に 3 泊滞在
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 10 月 6 日)
Dear AlexThank you for taking the time to rate Elounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.Kind regards,Dimitris TheodoroglakisGeneral Manager

6/10 (普通)

Ahmad

良かった点 : 清潔度、スタッフとサービス
The hotel doesn’t match with the value of the money paid for it, the rooms are very small.
2023 年 7 月に 3 泊滞在
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 8 月 2 日)
Dear AhmadThank you for taking the time to review our hotel. We regret to hear that your experience was not up to your expectations and we really wished you informed us in time so that we make your stay an even comfortable one.Kind Regards, Dimitris TheodoroglakisGeneral Manager

8/10 (良い)

Milena

家族旅行
良かった点 : 清潔度、設備とサービス
This hotel does not meet standards for 5* hotel. Nature, beach, sea are wonderful. Hotel itself is old and has not been invested in it or renovated. We had to change room 4 times in 5 days. Staff at reception was really bad and unfriendly with exception of Yannis and Maria who were both very nice and professional. First staff at reception gave us a room with 15C inside and told us that room temperature can not be adjusted. We paid for a room for 3 people. This first room she gave us was extremely small. I asked to give as a room where we could adjust room temperature and she was not honest and told us that they dont have it( not true later we found).I would say it was eco room not a standard one. We were freezing there and requested to change a room and then they gave is a room where it was 30C and told us itwas sunny room. It was very disappointing. It is a shame that management does not invest at all in this hotel because nature and hotel are wonderful. Not having functioning AC is simply not acceptable for 5* hotel. Even third room which was the best we had experience that chair broke on balcony and bathroom door was not working so we had to use another room for one night. Food was amazing. Staff in main restaurant was wonderful. It was very clean. Cleaning lady was coming twice and cleaning. I would say that part was exceptional. I loved nature, food, location. But management and reception staff with exception of 2 people I mentioned before was really disappontimg.
2023 年 7 月に 9 泊滞在
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 7 月 27 日)
Dear Milena, Thank you for taking the time to review Elounda Bay Palace. We regret to hear that your experience was not up to your expectations during your stay. All your points will be taken into consideration in order to establish the ideal services at all aspects around the resort.Your praises towards Yiannis, Maria and housekeeping are mostly welcome and really appreciated. At Elounda Bay Palace, we love what we do, achieving excellent guest experiences with high qualities. Our warm hospitality and Greek spirit are the keys to an unbeatable stay for recurrent and new guests who are seeking these lovely elements during their stay.I would kindly like to remind you that I had met with you one night at the reception and I cared for changing your room. It is my priority to accommodate all our guests needs whenever they arise.If your travel plans bring you back to Crete, on your next visit at Elounda Bay Palace, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind Regards,Dimitris Theodoroglakis General Manager

10/10 (非常に良い)

Sadie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff. Very responsive. Great food. Very beautiful.
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear SadieThank you for taking the time to review Elounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again soon.Kind Regards,Dimitris TheodoroglakisGeneral Manager

10/10 (非常に良い)

Alicia

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Beautiful property with an amazing and quiet beach. Perfect setting and the breakfast buffet was excellent.
2023 年 6 月に 2 泊滞在
Dimitris Theodoroglakis General Managerからの返信 (投稿日 : 2023 年 7 月 26 日)
Dear AliciaThank you for taking the time to review Elounda Bay Palace. We are glad you enjoyed your stay and we are looking forward to seeing you again in the near future.Kind Regards,Dimitris TheodoroglakisGeneral Manager

10/10 (非常に良い)

Sylvie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Un peu isolé pour les visites mais très bien
2023 年 5 月に 2 泊滞在
QAからの返信 (投稿日 : 2023 年 5 月 29 日)
Dear Sylvie,Greetings from EloundaThank you for taking the time to rate Elounda Bay Palace. We are glad you enjoyed your stay.It was great having you on our hospitable grounds and looking forward to seeing you again soon.Warm Regards,Dimitris TheodoraglakisGeneral Manager

10/10 (非常に良い)

Vera

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent Experience - We Will Be Back!
Excellent service, friendly staff, great location right on the beach with incredible views and a wonderful spa.
2022 年 9 月に 6 泊滞在

10/10 (非常に良い)

John

2022 年 9 月に 5 泊滞在

4/10 (不満)

Constantinos

良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
2022 年 9 月に 4 泊滞在

6/10 (普通)

Moran

2022 年 8 月に 4 泊滞在

8/10 (良い)

Evette

家族旅行
良かった点 : スタッフとサービス
Great beach, great food, outdated hotel but OK
outdated hotel but the beach makes it all worth it. and the food buffet is great! we love the fact there were so many choices! the drink overpriced but overall, great.
2022 年 7 月に 3 泊滞在

8/10 (良い)

Andreas

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Υπέροχη τοποθεσία με τις ωραιότερες παραλίες
Αρνητικό σχόλιο για ένα ξενοδοχειο θρύλο που ανέδειξε μια ολόκληρη περιοχή οποίος γράψει έχει πρόβλημα! Ένα δυο κοπέλες που κάνουν όμως πρακτική είναι λίγο προβληματικές αλλά όχι ικανές να χαλάσουν την εικόνα του ξενοδοχειου
2022 年 8 月に 7 泊滞在

8/10 (良い)

Dominique

2022 年 8 月に 4 泊滞在

10/10 (非常に良い)

Arndt

2022 年 7 月に 10 泊滞在

10/10 (非常に良い)

David

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing location with private sandy beach and water sports. There were no upgrades the evening we arrived but We received a wonderful upgrade the next day. We opted for half-board (breakfast and dinner) inclusive option since we were traveling with the kids, and were very happy with both. One surprise was that we had to pay for water and tea at dinner after piling up lamb and steaks, felt a little cheap 😂. Overall a wonderful experience
2022 年 7 月に 4 泊滞在

4/10 (不満)

Karl

気になった点 : 清潔度、施設のコンディションと設備
2022 年 7 月に 6 泊滞在

10/10 (非常に良い)

thomas

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property with very professional and super friendly staff. Excellent food and resto options. Nice private beaches. Really perfect place for a relaxing holiday. Hotel a bit isolated from the rest of the island
2022 年 7 月に 7 泊滞在

10/10 (非常に良い)

Szombati

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 6 月に 4 泊滞在

6/10 (普通)

宿泊されたお客様

グループ旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
Less than 5 star
The staff are lovely and very professional. However this is definitely NOT a 5 star hotel - no Idea how it gets that rating - the gardens were lovely but the beaches were often filled with cigarette butts and not cleaned - one day there was so much garbage floating around the sea, we call and asked them to clean up the bay. The food for the morning buffet and evening buffet was less than Ok. Very poor quality . The poor staff there are overworked and do their absolute best and are sweet - the the place is very tired looking. The other objection we had was that they kept having private corporate parties so That we were not able to access the bars or a restaurant several times during our stay. Plus then we get the noise from their parties - The food at rhe a la cartw restaurants was good but pricey .
2022 年 6 月に 1 泊滞在

10/10 (非常に良い)

Nick

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was our first time in Crete. We absolutely loved this place. Rooms were clean and comfortable, you had access to beach, pool, sports amenities and delicious dining. The staff here is phenomenal. Always making sure you’re comfortable and enjoying your vacation. Will most likely be returning 😊
2022 年 6 月に 7 泊滞在

10/10 (非常に良い)

Egor

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great green territory. Private sea with lovely shadow trees along it. Seasports.
2021 年 9 月に 15 泊滞在

10/10 (非常に良い)

GEORGIOS

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 10 月に 14 泊滞在

8/10 (良い)

John

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Goos facilities overall and the private beaches were ideal
2021 年 10 月に 10 泊滞在

10/10 (非常に良い)

Michele

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Buona camera vista montagna ottima colazione e cena. Bellissima struttura
2021 年 10 月に 3 泊滞在

10/10 (非常に良い)

Yuri

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent location, very friendly and professional staff, rooms cleaning two times a day, private beach. Very relaxing. And Agios Nikolaos within 10 min of drive if you need some action.
2021 年 9 月に 6 泊滞在

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス
We loved in bay that it was in and the hotel was within walking distance of the town.
2021 年 8 月に 7 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Alles war perfekt... Will return for sur next yesr
2020 年 10 月に 7 泊滞在

10/10 (非常に良い)

Roy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
utstanding aervice
Superlative professional and friendly service.
2020 年 9 月に 2 泊滞在

4/10 (不満)

OlgaS.、Long island, NY

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Expedia once again let me down. I use the app for Everything and I expect the app to do the communicating. Not only did the app not alert the hotel- but, like a fool in the middle of the night at 1 am after being lost for an hour and half bc there is no signage in lights on a totally black hilly road- bc Elounda doesn't advertise in lights. The one night cost was worth 150 euro not 275 euro. Though everyone was kind- communication between Expedia and property was zero. Finally at about 1 am I got an email that I had to waste 40 min of my time downloading email confirmations & forwarding on. I am unlikely to return to this property. I was so excited to stay there.
2020 年 8 月に 1 泊滞在

8/10 (良い)

Marko

家族旅行
良かった点 : 施設のコンディションと設備、客室の快適度
Luxus löhöilyä ja fine dining ruokaa
Elounda beach ja palace hotellit ovat samaa ja puolin ja toisin voi käyttää Palveluita. Nyt olimme beach puolella, joka on se ”fiinimpi”. 5 hengen perheeenä olimme 2 huoneen yhdistelmässä, joka toimi mukavasti. Tosin huoneet olivat hieman vanhentuneet ja osa asioista ei ollut ihan kunnossa. Siisteydessä toivoisi hieman myös tarkkuutta. Suurin syy miksi olimme nyt toista vuotta putkeen on ravintolat ja palvelu. Useampi vaihtoehto aina fine dinigista kreikkalaiseen tavernaan. Ruoka todella hyvää ja palvelu vielä parempaa. Ranta on myös mainitsemisen arvoinen, privaatti hiekkarantoja on useampi käytössä! Jos jotain negatiivista pitää sanoa oli mielestämme respan henkilökunta aavistuksen ylimielisiä.
2020 年 8 月に 3 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay.
Great stay. Very helpful staff, great facilities, great beach, plenty of water sports. We definitely come back.
2020 年 7 月に 3 泊滞在

10/10 (非常に良い)

Maz、Hertford, UK

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We chose to stay at Elounda to celebrate our mother's 80th birthday. The rooms were wonderful. We had 4 interconnecting rooms with balconies and really good facilities. We chose a half board package which allowed us to take breakfast and dinner on site. The food was good and a reasonable choice was available in all of the restaurants. It became clear that many of the guests were regulars and returned to Elounda each year to enjoy the facilities. I can fully understand why. The beaches are clean and the hotel offers an excellent option for family holidays.
2019 年 10 月に 6 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 10 月に 7 泊滞在

10/10 (非常に良い)

Michaela、Westerwald

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es handelt sich um eine traumhafte große und gepflegte Anlage, die aus zwei Schwesterhotels besteht. Tolle Lage, großer Erholungswert. Es könnte etwas mehr an Abendunterhaltung geboten werden. Die Bars sind fast immer leer. Dies könnte zum einen am relativ hohen Alter der meisten Gäste liegen, evtl. auch an den stark überhöhten Preisen für Getränke und Speisen außerhalb der Halbpension.
2019 年 10 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 8 月に 9 泊滞在

6/10 (普通)

Steve、St. Petersburg

カップルで旅行
良かった点 : 清潔度
Rather run down hotel, restaurant service is organized chaos. Was very surprised it was part of the Leading Hotels of the World with a 5 star rating. If you are used to luxury, don’t go there.
2019 年 9 月に 7 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備
2019 年 9 月に 10 泊滞在

8/10 (良い)

Alexandr

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 9 月に 14 泊滞在

10/10 (非常に良い)

lawrence

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our best hotel in Greece
This hotel was absolutely excellent. I was a little taken back that the taxi ride was €110 one way. Once we got to the hotel it was worth every euro. We had a beautiful room facing the ocean everything about the room was Great Especially the view facing the ocean. The only thing better than the room was the food offerings. My wife is vegan and they made sure every meal she had all the large selection and she couldn’t believe the variety involved. Each night was a different celebration so there was no repetition in the dinner or the breakfast. This beach is the best beach we’ve experienced in our month-long stay in Greece. Powder sand beach, low winds , Plenty of area to find shade. The beach chairs were great and the water was crystal clear very low waves. We cried when we had to leave this hotel the experience was so good. If you are looking for the perfect hotel on Crete this is the location and the hotel you could not do better if you had to.
2019 年 9 月に 5 泊滞在

4/10 (不満)

Abidali

2019 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lage, Personal, Ausstattung, Chefkoch und Abendessen
2019 年 9 月に 10 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful beach, elegant resort, excellent food in the buffet, very pleasant staff, pretty gardens, coffee machine in room, nice little touches throughout - fresh roses in room, waiter push button call from sun loungers.
2019 年 9 月に 7 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、設備とサービス
気になった点 : スタッフとサービス
Veraltet, dies gilt auch für die renovieren Zimmer.
2019 年 9 月に 7 泊滞在

10/10 (非常に良い)

Tatiana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Elounda Bay
Excellent holiday in a magical place
2019 年 9 月に 2 泊滞在