Hi Mike, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

Hi Michael, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Jamari, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Thank you for sharing your experience with us! We're delighted that you enjoyed the aesthetics of our lobby and hallways, as well as the invigorating shower water pressure. It's fantastic to hear that you appreciated the live music in the lobby and the delicious truffle fries at the bar. We apologize for any discomfort you experienced with the bed and pillows; I am excited to share that we are in the middle of guest room renovations and are including a full refresh of beds and linen. We hope to have the opportunity to welcome you back for an even more comfortable stay and share our new guest room experience with you!

Dear Christopher,I am a Rooms Division Manager at the JW Marriott Hotel in Grand Rapids. I am writing in regards to the feedback you left about your most previous stay with us. First, I want to thank you for taking the time to share your experiences with us. We appreciate hearing how we did, both the good and the bad, and being able to use those as coaching opportunities for our entire staff. I want to personally apologize for the inconveniences you experienced during your stay. We pride ourselves on being able to offer top-notch accommodations with amazing guest service; I am sorry to hear we were not able to accomplish that for you. We are excited for what's ahead in 2024, as we have begun the process of renovating our guest rooms. This renovation will include all new furnishings, including brand new mattresses. I have passed your feedback regarding the lack of seating at Margaux to their management team, so that they can work towards improving accommodating all of our guests to the best of their ability. I absolutely appreciate your time in sharing your experience so that our hotel is able to acknowledge where we need improvement. Please feel free to contact anyone from our leadership team in the future with any concerns or assistance, we would be happy to help!Again, thank you for your feedback. We look forward to welcoming you back as our guest in the future and providing you with excellent guest service!Sincerely,Rooms Division ManagerJW Marriott, Grand Rapids

Hi Frank, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Hi Jill, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We will certainly take your feedback into consideration as we are always trying to improve our experience to our guests.

Hi Kalsea, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

Hi Jiyan, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon! Let us know if there is anything we can do to reach that 5-star review from you!

Hi there, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience.

Hi Christopher, thank you for reviewing us! We're happy to know you had a great experience with us and we hope to welcome you back again!

We sincerely regret that your experience was less than perfect. We care deeply about our guests and want to provide the most comfortable experience possible. We hope you give us another chance soon, so we can share a more positive experience!

Thank you so much!

Thank you so much!

Thank you so much!

Thank you so much!

Thank you so much for staying with us!!

Thank you so much for staying with us!!

I do apologies for the issues mentioned. I can assure you that we will be doing a entire renovation to start to year to remove all these issues. Thank again for your honest feedback.

Thank you so much!

Hello Kara,Thank you so much for your honest feedback. We will be passing all these concerns over to the respective departments.

Thanks for Staying!

Thanks for Staying!

Hi Joshua, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Thank you so much!

Thank you so much for staying with us!

Thank you so much for staying with us!

Hi Kristopher, thanks for reviewing us! We're happy to know that you've had a great experience and look forward to seeing you again soon!

Thank you so much!

Thanks so much for staying with us!

Hi Tammy, thank you for posting your positive review. Our team is committed to providing high-quality customer service, and we’re thrilled to hear that we made a good impression on you. We hope you’ll visit us again soon!

Thank you so much!

Thanks for staying with us!

Thank you so much for staying with us!

Thank you so much!

Thank you so much!

Hello Socorro,Thanks again for staying with us!

Hello Cara,Thanks again for staying with us!

Thank you so much for staying with us!

Hello Mike,Thank you for honest feedback. We will be passing all of this on to the respective departments.

Thank you so much!

Thank you so much!

Hi Melvin, thank you for your positive guest review! We are happy to hear that we exceeded your expectations for your stay with us. We hope you are able to stay with us, again in the near future!

Hi Bobbi, thank you for your positive review. We are pleased to see that your expectations were met during your stay. We hope to be able to provide another great experience for you in the near future!

Thank you so much!

Thank you so much for your kind words! I can assure you that with the upcoming rooms renovations in December, we will have all new room amenties.