テラス / パティオ
利用可能日を確認

ラックス* グランド ゴーブの口コミ

5 out of 5
ラックス* グランド ゴーブ
Pointe Rejane, Grand Gaube

口コミ

9.4

最高に素晴らしい

評価 10 - 609 件の口コミ中 441 件が非常に良い" "
評価 8 - 609 件の口コミ中 129 件が良い" "
評価 6 - 609 件の口コミ中 24 件が普通" "
評価 4 - 609 件の口コミ中 9 件が不満" "
評価 2 - 609 件の口コミ中 6 件が非常に不満" "

9.4/10

清潔度

9.4/10

スタッフとサービス

9.4/10

設備とサービス

9.4/10

施設のコンディションと設備

9.2/10

環境への配慮

口コミ

10/10 (非常に良い)

宿泊されたお客様

2019 年 4 月に 8 泊滞在
Sandeepからの返信 (投稿日 : 2019 年 5 月 8 日)
Dear Guest, Thank you for taking time for rating our service and the resort. We were delighted to have you among us and will be overwhelmed to welcoming you back soon.

8/10 (良い)

PAANEKO、osaka,japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
リノベーション後にもかかわらず以前のような雰囲気を残したホテル
マネージメントレベルの方々が、宿泊客と親しげに対応してくれているホテルです・・。これって、他のホテルでは見かけない（か、そのような事は余程の顧客で無いとしないのかは？？ですが）特徴的な事かな・・。それとプールエリアの顧客サービスがとりわけ良いと思います。
2018 年 5 月に 12 泊滞在
Sandeepからの返信 (投稿日 : 2018 年 5 月 29 日)
Dear Guests, Thank you for your feedback and for your nice words towards our team and particularly our customer service. We will be too glad to have the privilege of welcoming you back again. Best Regards Sandeep

10/10 (非常に良い)

Daniel Luke

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place, amazing staff, great food. Highly recommend!
2024 年 5 月に 11 泊滞在

8/10 (良い)

Amy

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
facility was nice, most of the staff were nice, but the all inclusive was weird. most times when on an all inclusive vacation you don't have to wait for a check after each meal because its included. but this facility, only about half the menu is included (drink wise), slightly more food wise, and it feels like they are trying to constantly trick you into accidentally ordering something not on the all inclusive so that you will have to pay additional. and the room was already not cheap. will not return.
2024 年 5 月に 4 泊滞在

8/10 (良い)

Ruth

2024 年 5 月に 9 泊滞在

10/10 (非常に良い)

Katharine Jane

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wonderful staff, amazing facilities and perfect setting for a relaxing holiday!
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Marco

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel with amazing staff. Food was top quality and beach was very good. Overall 10/10 experience and would definitely recommend and revisit. Expensive but worth it.
2024 年 3 月に 3 泊滞在

10/10 (非常に良い)

deepak

カップルで旅行
良かった点 : 設備とサービス
I have been to 45 countries (many 5* hotels) best hotel i have ever stayed in - so many activities to do in hotel & many of them are free & inclusive !! Free boat/kayak/pedlo’s into the indian ocean, they have coffee making class (approx£10) with Sylvano who was excellent ! We went on a seaplane which was one of the best things ever (2 seater plane), the food was excellent, 4/5 different restaurants on site to pick from daily plus this big buffet in the central lobby area which is available daily, food was amazing !!!! The sports facilities are excellent, we played tennis, had a paddel session with the coaches and made some friends, they have an activity calendar with different things on at various times throughout the day. The beach is excellent, and there are multiple beaches at the hotel. Upon checkout, our flight was at 10pm and there is a room where we can have showers again and get ready etc all included at no extra cost. Abhay - another one of the team & Vini from the housekeeping team were great, they helped organise birthday balloons & a cake for me. There is a cinema which has movies on at various times throughout the day plus premier league football on the weekends. I would recommend this hotel to anyone, i will either visit this one again or endeavour to visit their other branches in Zanzibar & China next given this one was so good !
2024 年 5 月に 6 泊滞在

8/10 (良い)

Roxanna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Had the best time on holiday. Special shout out to Slyvano (for all the coffee), Sun (for organizing all my spa treatments) Vivi (for keeping my room clean), Homesh & Christopher (for organizing my excursions and taxis) and Lieke (for her warm welcome)!
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Anthony Charles、Avoca Beach

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Probably the best resort we've ever stayed at. The staff are exceptional, the food is excellent and the rooms are beautifully appointed. Comfortable beds and lovely bathrooms with a great shower. 5 restaurants all great. One oddity is that the Buffet restaurant is the most expensive of all of them for dinner which is crazy. It's not a cheap resortfor Mauritius but it's quality speaks for itself. Be aware there's nothing much close by but the resort has more than enough to keep you entertained.
2024 年 5 月に 7 泊滞在

10/10 (非常に良い)

Bilaal

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed here for our honeymoon and were really pleased with the customer service. Waiting staff are very hardworking, polite and humble. We tipped staff in cash where we could as we were not sure how the tipping system works. There is lots to do - a lot of the water sports are free and beach area staff are very attentive. The banyan area with the adult pool is also well maintained - notable mentions to Saif and Vikesh who were always at hand to help. Food is good with lots of options - particularly BBs burgers/Bodrum Blue/Creole Smokehouse and the ice cream bar. We went half board as we do not drink alcohol and thought this worked out well. Spa facilities are decent with slots that you need to book which is good so that it does not get crowded. My wife also had a massage here from Nishma who was a friendly therapist. We were also kindly given a few things complimentary as Abeday at reception noted that it was our honeymoon. Hotel in general well maintained and clean, nice big rooms with good aircon, some wear and tear in bathrooms but nothing overly concerning. We would come back in future.
2024 年 4 月に 6 泊滞在

10/10 (非常に良い)

Amrik

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Stupendous property in a beautiful country! Wonderful trip
2024 年 4 月に 10 泊滞在

10/10 (非常に良い)

Yusuf

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Absolutely recommend this resort was an absolute experience and the staff was always helpful. Dining was delicious tasting different parts of the world.

10/10 (非常に良い)

John Timothy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a nice hotel. The food is very good. The restaurants were nice but the buffet was our favorite. The water sports options were great. Many came with our half board package and we enjoyed them. Overall we were very happy with our stay and plan on returning to Mauritius to explore more of the island.
2024 年 4 月に 6 泊滞在

8/10 (良い)

Julie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice half board options with 5 restaurants, food is good standards without being mind-blowing. The sea was not very clear unfortunately and not as Mauritius Standards expected. Hotel is nice and overall 5* but not luxury. Has been refurbished so looks good. Good service. I particularly enjoyed the complimentary water ski and various water activities. Overall good holidays and good price/quality match.
2024 年 4 月に 5 泊滞在

10/10 (非常に良い)

Kayzar

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very well built hotel, good aesthetics from the rooms to the hotels Good variety of restaurants to dine from Staff was friendly and made sure we were taken care of Shout out to Rishi and Durgesh at the various restaurants Tisha and Yashesh at the Lux Cafe made us good cuppas Housekeeping was there twice a day, made sure you always came to a clean room. The spa is really good as well, masseuses who know what they’re doing. Only negative I would say that it’s far away, if you want to go to visit Port Louis it’ll take atleast 45 mins to an hour.
2024 年 4 月に 7 泊滞在

10/10 (非常に良い)

Manon Sabine Celeste DA SILVA

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Très bon service, manque de climatisation
2024 年 4 月に 6 泊滞在

10/10 (非常に良い)

Christoph

カップルで旅行
Perfect location
2024 年 3 月に 7 泊滞在

10/10 (非常に良い)

Ashton

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 4 泊滞在

10/10 (非常に良い)

david

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fabulous staff and excellent food
2024 年 3 月に 10 泊滞在

10/10 (非常に良い)

Andreas

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Super cooles Hotel-sind bereits schon 2x dort gewesen-kann ich nur empfehlen. Mitarbeiter TOP extrem freundlich und zuvorkommend -essen hervorragend-gibt nichts auszusetzen
2024 年 3 月に 9 泊滞在

10/10 (非常に良い)

Laura

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Restauration d’une excellente qualité. Quatre restaurants et trois bars sur place. Installations de loisirs superbes. De nombreuses activités proposées sur site. Personnel aux petits soins. Grandes chambres avec balcon. Lagon très agréable.
2024 年 3 月に 7 泊滞在

6/10 (普通)

Viviana

良かった点 : 清潔度、スタッフとサービス、設備とサービス
This is a tough one. I really wanted to like it and had booked this as the highlight of my trip in Mauritius. Expectations fell short. Hotel is a bit dated. Rooms are not cleaned properly (the floor beneeth my bed was covered in dust). Internet did not work for the entire stay. Imagine staying at a so-called 5* hotel without internet. Many people were understandably furious as they were here working remotely. The hotel made no attempt to apologize or offer any solution let alone something to make up for this major issue. You can tell that there is a high lack of coordination between staff. Everyone is confused as to which restaurants are open and when, check in and check out. They do try to offer a lot of amenities and restaurants but frankly I had no interest in trying “Italian” “Turkish” or “Peruvian” food in Mauritius. I was here to eat something local or from the region - not something I could eat in Peru, Turkey or Italy. Overall I found this to be overpriced for what it was and not really worthy of being on a 5* category. Wouldnt stay here again.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Halima-Sadia

2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Christian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a very nice stay at Lux Grand Gaube. Due to sone minor points we where not overwhelmed, but still very satisfied. The positive points are all like you expect from such a property. Our main critics are that some of the Restaurant staff where quite inattentive and/or not too friendly. But there were also some very positive exceptions (e.g Renu and Abhishek and also some others, thanks a lot, you were awesome!). Also the quality of the room service was not always totally convincing, sometimes it was forgotten to replenish empty stuff. Last but not least the boathouse crew seemed quite unmotivated when it came to appointing an excursion, but as far as I understand that‘s a different company than the hotel.
2024 年 2 月に 9 泊滞在

10/10 (非常に良い)

Caroline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 7 泊滞在

10/10 (非常に良い)

hugo pierre

カップルで旅行, 家族旅行, グループ旅行
良かった点 : スタッフとサービス、設備とサービス
Super séjour, le personnel est au top, les parties communes sont magnifiques. Décor paradisiaque
2024 年 2 月に 8 泊滞在

10/10 (非常に良い)

Oliver

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 2 月に 10 泊滞在

10/10 (非常に良い)

Candace

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best Hotel, I’ve ever stayed at.
2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wow. This was a magical place. The setting is fantastic, the staff and facilities and restaurants were all top notch. Everything was done to make our trip memorable and nothing was too much trouble for the brilliant teams. Highly recommended.

10/10 (非常に良い)

Hervé

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hôtel à conseiller
Excellent hôtel à conseiller. Tout le personnel est d’une amabilité incroyable et au petit soin. Merci à eux
2024 年 2 月に 6 泊滞在

8/10 (良い)

hans

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Sköna sängar annars behövde rummet en uppdatering. Kraftig mögeldoft och allmänt slitet.
2024 年 2 月に 4 泊滞在

10/10 (非常に良い)

Talya Elif

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
From the moment we arrived until our departure, our experience at the LUX Grand Gaube was nothing short of exceptional. The attention to detail throughout our stay was remarkable, setting a standard of hospitality that was truly unparalleled. The rooms, irrespective of the category, were splendid. The housekeeping team deserves special mention for their regular and outstanding service, ensuring our room was always pristine and inviting. The atmosphere of the hotel was enchanting. The decor was tastefully done, this sense of comfort was amplified by the genuine warmth and friendliness of the staff. Their dedication to making guests feel at home was evident in every interaction. David, who worked across various restaurants, and the lady in the main restaurant, who conjured up delightful stir-fries almost every evening, were standout members of the culinary team. Similarly, Udesh at the Creole Smokehouse and Sandeep at the reception left lasting impressions with their professionalism and kindness. Sahil, who prepared fresh coconut water at the beach, added a special touch to our relaxing days with his refreshing drinks. The buffet was a highlight, offering an extensive and delicious variety of options that catered to all tastes. The other restaurants were equally impressive, each presenting a unique and exquisite culinary adventure.
2024 年 1 月に 8 泊滞在

10/10 (非常に良い)

Roope

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Paras loma ikinä!
Olimme lomalla puolisoni kanssa. Hotellissa oli paljon erilaisia aktiviteettejä, sekä ohjelmaa joka päivä niin paljon. Oli tenniskenttää, padelkenttää, petankia, pingistä, ulkoilmaleffa, sisällä leffateatteri, lentopalloa ja sali. Henkilökunta oli aivan mahtavaa erityisesti Reedoo, joka oli meidän pelastava enkeli. Auttoi varaamaan matkoja saarille ja oli todella ystävällinen. Anadiel, teki uskottomia drinkkejä ja oli mukava tutustua häneen. David antoi tosi hyvää palvelua meille ravintoloissa ja hänkin oli mahtava tyyppi! Maneev oli altaalla todella mukava ja avulias. Respassa Niv ja Daveesh olivat niin iloisia ja reippaita. Kiitos vielä kerran palvelusta, aivan mahtavaa. Ruoka oli todella hyvää ja ravintolat olivat erilaisia, joten joka ilta oli jollekkin jotain erilaista. Täydellinen loma!
2024 年 1 月に 8 泊滞在

10/10 (非常に良い)

yehuda

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Spa is very expensive, i prefer jaqzi in the balcony instead of the banyo , all other things are perfect
2024 年 1 月に 7 泊滞在

10/10 (非常に良い)

Lars Bo

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super resort. Perfectly maintained
Super nice resort and surroundings. Friendly staff and lots of activities. Beatifull room. Would deginitely want to visit again
2024 年 1 月に 5 泊滞在

10/10 (非常に良い)

Vishaal

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Our 1 week stay was beyond excellent.
2024 年 1 月に 7 泊滞在

8/10 (良い)

eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Une belle hôtel au calme
2024 年 1 月に 4 泊滞在

8/10 (良い)

HARPREET、Elmhurst

2024 年 1 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 6 泊滞在

6/10 (普通)

Roger

良かった点 : スタッフとサービス
気になった点 : 清潔度
Personnel gentil mais manque manifeste d’encadrement efficace au niveau de la propreté comme du service à table
2023 年 12 月に 10 泊滞在

10/10 (非常に良い)

Nashita

2023 年 12 月に 14 泊滞在

2/10 (非常に不満)

Sanket

カップルで旅行
気になった点 : スタッフとサービス、設備とサービス
Veg food options are very limited and were not good

10/10 (非常に良い)

Driss

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Romantic escape in Mauritius
Great romantic escape. Beautiful hotel, great service and great food. I have to say that it was a no mistake!! Highly recommended ! Some recommendations: many things not included in the all inclusive package (which makes it too expensive!). Boat trip organized for my birthday by hotel was average, lacks privacy…
2023 年 12 月に 7 泊滞在

10/10 (非常に良い)

Adel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 5 泊滞在

10/10 (非常に良い)

RUSSELL、baltimore

2023 年 12 月に 6 泊滞在

10/10 (非常に良い)

Harikrishna

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amazing hotel with brilliantly friendly and attentive staff throughout, everyone remembered our names and made us feel so welcome from the moment we arrived. There's a huge variety of activities planned throughout the day for all ages, the stargazing on the beach was a particular highlight for us! We can't wait to come back in future, and will always look out for a LUX resort wherever we travel to!
2023 年 12 月に 10 泊滞在

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything
2023 年 12 月に 7 泊滞在

8/10 (良い)

jungho

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 11 月に 3 泊滞在

8/10 (良い)

Gabriela

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
L’hôtel, la nourriture (restaurants et buffet) et les activités proposées (wakeboard, snorkling, paddle…) sont vraiment les points forts. Le cadre est très beau mais la mer/océan n’est pas très belle et claire, cela ressemble plus à une pataugeoire (pratique pour les enfants). La qualité de la nourriture est vraiment le point fort de cet hôtel, les produits sont variés et d’excellente qualité. Le plus gros point faible c’est le service. Nous avons fait un hôtel à Flic en Flac et les deux services ne sont même pas comparables. En effet, les serveurs ont l’air d’être stressés et d’avoir une grosse pression qui doit venir du management ce qui les rend pas très agréable: on attend souvent beaucoup pour que quelqu’un s’occupe de nous, souvent des plats oubliés quand on mange aux restaurants de l’hôtel aussi. C’est vraiment dommage car c’est un hôtel qui a tellement de potentiel, un bon service change toute l’expérience et nous malheureusement de ce cote on a été super déçus.
2023 年 11 月に 6 泊滞在