Grand Batam Mall

Overall the hotel was good. Just disappointed with their spa massage. Me & my husband had a 2 hrs spa treatment that includes leg bath( just washing your feet - less than 2mins). 30 mins body scrub ( we only have less than 15 mins) And is very unprofessional & messy. 90 mins aromatherapy massage with hot oil. But the oil wasn't hot/warm. Diffenitely less than 60mins. Me & my hubby feels they just rush to finish. At the end we realised is exactly 2 hrs. But the conclusion is the 2 hrs it includes your time to make payments, choose your scrub & massage oil. And oso includes the tine they spend to figure out to dim the massage room light. At the end, they cannot dim the light, we have to have our massage with the lights on...the toilet us dirty too ...they just not prepared for the spa for the customers...NO ..NO... for the spa & massage. Maybe we are there at 9pm for 2 hrs spa...closed at 12 midnight & no counter nor anyone in charge around...