フロント

ホテル ブティック エルタ ドゥ ラス グラナダスの口コミ

3 out of 5

口コミ

9.0

とても素晴らしい

評価 10 - 542 件の口コミ中 309 件が非常に良い" "
評価 8 - 542 件の口コミ中 178 件が良い" "
評価 6 - 542 件の口コミ中 36 件が普通" "
評価 4 - 542 件の口コミ中 9 件が不満" "
評価 2 - 542 件の口コミ中 10 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

8.8/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

8/10 (良い)

Tetsuhiro

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
小さいながら近代的な瀟洒なホテル。受付のスタッフも親身に相談にのってくれたし、事前の質問にも丁寧に回答していただいた。場所もヌエバ広場から近いので交通の便もいいしばる巡りの拠点としても便利。
2024 年 4 月に 2 泊滞在
Reception departmentからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Tetsuhiro,We sincerely appreciate you taking the time to share your feedback about your recent stay at our hotel. We are pleased to hear that your experience with us met your expectations.We strive to provide quality service and a memorable experience to all our guests, and we are delighted that you enjoyed the friendly and personalized attention from our reception team, as well as the convenience of our location near Plaza Nueva.Your words are very valuable to us and will be shared with our entire team to continue improving and providing exceptional service.We look forward to welcoming you again in the future and providing another unforgettable stay.Best regards.

10/10 (非常に良い)

Tomomi

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
立地と設備はとても良かった。
2023 年 5 月に 2 泊滞在
DTO. RECEPCIÓNからの返信 (投稿日 : 2023 年 5 月 14 日)
Dear Tomomi,Thank you very much for choosing our hotel for your stay and for taking the time to share your opinion with us. We are delighted to hear that you enjoyed our location and facilities.At our hotel, we strive to offer our guests a memorable experience, and we are glad to hear that we met your expectations. In addition, we work constantly to keep our facilities clean, modern, and comfortable to ensure that our guests have a pleasant and relaxing stay.We appreciate your feedback and look forward to welcoming you back soon.Best regards

8/10 (良い)

YK、日本

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
暖かいスタッフ
アルハンブラ宮殿には徒歩で行け、食事も坂を下ればすぐにレストランの多い場所にある好立地。 部屋は非常に狭く、、隣の部屋の話し声は丸聞こえで、ベッドも簡易ベッドに近い。シャワーの水圧も弱い。 しかしそれ以上にスタッフの対応がすばらしく、掃除も丁寧で高原のペンションに泊まったような感覚。 日本にいるときからメールでタクシー手配等も提案してくれたりと、ホスピタリティーは最高。 22時チェックイン予定が飛行機トラブルで深夜2時を過ぎていたのにずっとメールで交通手段等の相談にも乗ってくれたありがたいホテル。

10/10 (非常に良い)

スーパースペイン

良かった点 : 清潔度、スタッフとサービス、客室の快適度
家庭的で快適なホテル
女性のスタッフが多く、家庭的で清潔なホテルだった。 部屋が4階でエレベーターが3階までだったので荷物が多かったので苦労した。シャワー室が狭く、シャワーヘッドが取れるトラブルがあったがすぐに直してくれた。 値段も安かったのでまた、グラナダに行くなら泊まりたいと思う。

10/10 (非常に良い)

あき、日本

良かった点 : スタッフとサービス、施設のコンディションと設備
立地のよい、すばらしいサービスのホテル
宿泊する前からメールでいろいろな質問に答えて下さり、ホテルまでの移動やその後の予定などで全く不安なく宿泊することができました。また、ホテルからアルハンブラ宮殿まで徒歩で行くこともでき、ホテル周辺にはたくさんのバルもあり、非常に快適なホテルでした。ただ、部屋は最低限の広さでシャワールームもコンパクトでしたが、それを上回るサービスと立地条件でした。

10/10 (非常に良い)

T.N.、TOKYO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
費用対効果に大変優れたホテル。従業員のサービスも素晴らしい。
グラナダ観光のため2泊しました。十分に設備が整えられてかつ清潔な部屋、街の中心に位置する立地、アルハンブラ宮殿のチケット手配や周辺案内、質問への対応も含め、素晴らしいサービスを提供してくれた従業員など、優れた点を多く備えたホテルでした。宿泊料金を考えると、費用対効果はかなりいいと考えます。

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
受付の人の対応が親切で良かったです。

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
個人旅行者の味方
小さいホテルですが、フロントの人達が親切で、色々な情報を教えて貰いました。 部屋は狭く、バスタブもありませんが、清潔で必要十分です。 立地も良いので、個人旅行者が拠点として使うにはお薦めです。

8/10 (良い)

Natalie、Airdrie

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location is great. View from the terrace and restauramts amazing. Note, they conteol the air constioning at the feint deak.
2024 年 5 月に 3 泊滞在
RECEPCIONからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Natalie,Thank you for your review. We're glad to hear you enjoyed the location and the views from our terrace and restaurants. We apologize for any inconvenience you experienced with the air conditioning control. Your feedback is valuable to us, and we will use it to improve our services. We hope to welcome you back soon.

10/10 (非常に良い)

Mona Mohamed Fathy

Great hotel with a great location
2024 年 5 月に 2 泊滞在
Recepcionからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Mona,Thank you for your wonderful review! We are thrilled to hear that you had a great experience at our hotel and appreciated our convenient location. Your positive feedback is truly appreciated, and it motivates our team to continue providing excellent service.We hope to have the pleasure of welcoming you back on your next visit. Thank you once again for your kind words.Best regards

10/10 (非常に良い)

Anne Marie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Reception departmentからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Anne Marie,Thank you so much for your 5-star review. We're delighted you enjoyed your stay. We look forward to welcoming you back soon!Best regards.

10/10 (非常に良い)

Phyllis

カップルで旅行
良かった点 : 設備とサービス
location for access to ahlhambra, and garden walks at night. Close to all sesired tourist sites. It is a fo again.
2024 年 5 月に 4 泊滞在
Daoudからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear customer, Thank you so mucho for the review.Glad to learn that you enjoyed your stay with us.We will be pleased to host ou agin whenever you come back again to Granada.Regards

10/10 (非常に良い)

Danny's Ice Cream

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is in an amazing location. Very walkable. The staff from the front desk to the restaurants and house keeping staff were top notch. The room was very nice. Wonderful water pressure in the shower. The bed was comfortable and the room was quiet. Would absolutely stay again on our next Granada trip.
2024 年 4 月に 2 泊滞在
Kind regardsからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Danny,Thank you for choosing to stay with us during your time in Granada. We sincerely appreciate your decision to share your experience with us.We are glad to hear that you found our hotel's location to be ideal for exploring the city, and that you enjoyed the exceptional service provided by our staff members across all departments. It is our utmost priority to ensure that every aspect of your stay meets and exceeds your expectations, from the moment you arrive at the front desk to the moment you retire to your room for the night.We are pleased to learn that you found your room to be comfortable and well-appointed, and that the water pressure in the shower met your satisfaction. Your comfort and relaxation are important to us, and we are glad that you were able to rest peacefully in a quiet environment.It is truly gratifying to receive such positive feedback, and we are honored that you would consider staying with us again on your next trip to Granada. Once again, thank you for choosing our hotel for your accommodation needs, and please do not hesitate to reach out to us if there is anything we can assist you with in the future. We wish you safe travels and hope to see you again soon.Warm regards.

6/10 (普通)

Olga、boynton beach

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
Someone needs to find a way how to fix the location in the GPS we were lost looking for the hotel all day long, keep taking us to the same place 45 min away from where the hotel is, police did not help us either
2024 年 4 月に 1 泊滞在
Reception departmentからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Olga,Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear about the challenges you faced in finding our hotel due to GPS inaccuracies.We understand the frustration of experiencing difficulties with GPS navigation, and we sincerely apologize for any inconvenience this may have caused you. Please know that we take this matter seriously and are actively working to address it. As you mentioned, we are aware that GPS systems may not always provide accurate directions to our hotel. That's precisely why we proactively send an email with a detailed map outlining the correct route to follow, which we meticulously create to prevent any misunderstandings. Your feedback is invaluable to us, and we will continue to explore additional measures to improve our guests' navigation experience.Once again, we apologize for any inconvenience you experienced and hope to have the opportunity to welcome you back in the future, providing a smoother and more enjoyable stay.Warm regards.

10/10 (非常に良い)

Alexander

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Top
2024 年 4 月に 4 泊滞在
Reception departmentからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Alexander,Thank you so much for your positive review of your stay with us! We are glad you had a nice stay.We hope to welcome you back in the future!Best regards,

10/10 (非常に良い)

JUNGIN

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
누에바 광장 바로 앞쪽에 위치하고 버스정류장도 가까워서 이동이 편했습니다!
2024 年 4 月に 7 泊滞在
RECEPCIONからの返信 (投稿日 : 2024 年 4 月 25 日)
Thank you very much for your review of our hotel. We hope to have you with us again on another occasion.

10/10 (非常に良い)

Sara

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
N/A
2024 年 4 月に 3 泊滞在
Departamento de Recepciónからの返信 (投稿日 : 2024 年 4 月 17 日)
Estimada Sara,Muchas gracias por su puntuación. Nos alegramos de que haya quedado satisfecha tras su visita a nuestro hotel.Esperamos verla nuevamente.Un saludo.

10/10 (非常に良い)

Celia

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Accommodations were good. Unfortunately I can’t give it an outstanding rating due to the unfriendly and unprofessional staff at front desk. They should be trained to be service oriented personnel.
2024 年 4 月に 3 泊滞在
RECEPCIONからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear guest,We appreciate your acknowledgment of our accommodations. However, we are truly sorry to hear about your experience with our front desk staff. Providing friendly and professional service is a top priority for us, and we apologize for falling short of your expectations in this regard.We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards,

8/10 (良い)

Antonio

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
.
2024 年 4 月に 3 泊滞在
Recepcionからの返信 (投稿日 : 2024 年 4 月 8 日)
Estimado Antonio,Gracias por tomarse el tiempo para dejar una reseña tan amable sobre nuestro hotel. Nos alegra mucho saber que tu estadía con nosotros fuese buena.Esperamos tener el placer de recibirle nuevamente en un futuro cercano.Muchas gracias nuevamente, saludos cordiales

8/10 (良い)

Hesam

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very helpful.
2024 年 4 月に 4 泊滞在
RECEPCIONからの返信 (投稿日 : 2024 年 4 月 8 日)
Dear Hesam,Thank you sincerely for taking the time to share your positive feedback with us! Your kind words truly mean a lot to us.We hope to welcome you back in the near future. Best regards,

10/10 (非常に良い)

Angel

Location and staff friendly
2024 年 3 月に 3 泊滞在
RECEPCIONからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Angel,Thank you for your kind words, and we look forward to welcoming you back on your next visit.Warm regards,

10/10 (非常に良い)

PATRICIA

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Perfectly located quite near to the Alhambra and the Hammam, and walkable to several attractions and shopping. When my room was not ready upon arrival, I was upgraded to a suite that was more than enough for 1 person. Staff was knowledgeable and professional. Lovely rooftop deck for meals and eelaxation.
2024 年 3 月に 2 泊滞在
HPGからの返信 (投稿日 : 2024 年 3 月 29 日)
Dear Patricia,Thank you so much for your review! We're delighted to hear that you enjoyed our location. We strive to provide exceptional service, and we're glad that our staff could satisfy your requests.It's fantastic to know that the suite provided ample comfort for your stay and we're glad to hear about your opinion of the terrace!Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay

10/10 (非常に良い)

Pauline

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Wonderful
2024 年 3 月に 2 泊滞在
Recepcionからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Pauline,Thank you very much for your wonderful review of our hotel! We are delighted to hear that you had a great experience during your stay with us. We strive to provide exceptional service and comfortable accommodations for all of our guests, and it's rewarding to know that we met your expectations. Your positive feedback is greatly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.

10/10 (非常に良い)

Alin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a wonderful place to stay. The hotel is newly renovated, everything is modern and working well. You will not be disappointed, I can guarantee that.
2024 年 3 月に 2 泊滞在
Recepcionからの返信 (投稿日 : 2024 年 3 月 16 日)
Dear Alin,Thank you very much for taking the time to share your feedback with us. We are glad to hear that you enjoyed your stay at our newly renovated hotel and that you found everything to be modern and in good working order.We sincerely appreciate your recommendation and are delighted to have had the opportunity to host you. Should your travels bring you back to this area, we would be honored to welcome you again for another memorable stay.Kind regards

10/10 (非常に良い)

RICARDO

良かった点 : 施設のコンディションと設備
If you are going to Alhambra, this is the place to stay. It's right on the path. Walk a few meters down and you are in the middle of everything of historic Granada. No need to get a car or taxi. Breakfast is great. There's no reason not to stay here. Loved it.
2024 年 2 月に 3 泊滞在
RECEPCIONからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Guest,Thank you for sharing your wonderful experience with us! We're delighted to hear that you found our location convenient, especially for those exploring Alhambra and the historic heart of Granada. We take pride in offering a central and accessible setting for our guests.It's fantastic that you enjoyed our breakfast, and we appreciate your kind words about choosing to stay with us. Your recommendation means a lot to us, and we're thrilled that you loved your time here.If your travels bring you back to Granada, we'd be honored to host you once again. If there's anything specific that stood out to you or any areas where we can enhance your experience further, please feel free to let us know.Thank you for being our guest, and we look forward to welcoming you back!Best regards,

10/10 (非常に良い)

Richard

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect hotel at perfect location. In addition the staff couldn’t have been nicer. I was very happy with my stay at the hotel.
2024 年 2 月に 2 泊滞在
Recepcionからの返信 (投稿日 : 2024 年 2 月 24 日)
Dear Richard,Thank you very much for taking the time to share your experience with us. We are glad to hear that you found our hotel to be perfect in both location and service. Our team strives to provide exceptional hospitality to all our guests, and we are very happy that you were pleased with your stay.Your kind words serve as a great source of motivation for us to continue delivering outstanding service. It was our pleasure to accommodate you, and we look forward to welcoming you back for another enjoyable stay in the future.Thank you once again for choosing to stay with us.Warm regards.

10/10 (非常に良い)

Shivali

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay at this hotel. It has a great location, walking distance to the Alhambra and the old town, Albacin. The staff helped me get a taxi to and from the hotel and were able to help me with stowing my luggage which I really appreciated. I would recommend to anyone who really wants convenience on a budget.
2024 年 2 月に 1 泊滞在
Recepcionからの返信 (投稿日 : 2024 年 2 月 21 日)
Dear Shivali,Thank you for taking the time to share your experience with us. It's so good to hear that you enjoyed your stay at our hotel. It's wonderful to know that our convenient location, within walking distance to the Alhambra and the charming Albacin, met your expectations.We're glad that our staff could assist you with arranging transportation and storing your luggage, providing you with the convenience and support you needed during your stay.Your recommendation means a lot to us, and we appreciate your kind words. We look forward to welcoming you back in the future and providing you with another enjoyable experience.Warm regards.

10/10 (非常に良い)

Jennifer

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was pleasantly surprised at how nice this hotel is given its affordability. The rooms are big and modern. We had the ground floor room that had access to a private patio. Bathroom has automated bidet with hot water! It's located in a prime location with lots of food options.
2024 年 2 月に 4 泊滞在
Reception departmentからの返信 (投稿日 : 2024 年 2 月 11 日)
Dear Jennifer,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are delighted to hear that you were pleasantly surprised by the quality of our accommodations.It is indeed gratifying to know that you found our rooms spacious and modern. We are pleased that you enjoyed the convenience of the ground floor room with access to a private patio, providing an added element of comfort and relaxation. Your positive mention of the Japanese toilet with hot water in the bathroom is appreciated, as we strive to offer modern facilities that enhance the overall guest experience.Our prime location and the variety of food options in the vicinity aim to contribute to a more enjoyable stay for our guests, and we are pleased to hear that this aspect met your expectations.Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future.Best regards.

10/10 (非常に良い)

martin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 2 泊滞在
cからの返信 (投稿日 : 2024 年 1 月 20 日)
Dear Martin,Thank you so much for your outstanding rating of 10/10 following your stay at our hotel! We are thrilled to learn that you had such a positive experience with us.Your perfect score is truly appreciated, and we're delighted that we could meet your expectations. Providing exceptional service and creating a comfortable environment for our guests is always our top priority.We look forward to welcoming you back in the future and continuing to exceed your expectations. If there's anything specific that made your stay memorable, please feel free to share it with us. Your feedback is invaluable to us as we strive to enhance our services.Once again, thank you for choosing our hotel, and we hope to have the pleasure of hosting you again soon.Best regards,[Your Hotel's Name]

10/10 (非常に良い)

Ericka

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente ubicación, amenidades, hotel moderno y limpio
2024 年 1 月に 1 泊滞在
RECEPCIONからの返信 (投稿日 : 2024 年 1 月 16 日)
Estimada clienta,¡Agradecemos sinceramente tus amables palabras y tu valiosa retroalimentación! Nos complace saber que has disfrutado de la excelente ubicación, las amenidades, y que nuestro hotel moderno y limpio ha contribuido a que tu estancia sea placentera.Es nuestro objetivo brindar a nuestros huéspedes una experiencia positiva, y tus comentarios nos alientan a continuar esforzándonos por ofrecer servicios de calidad.Si en algún momento decides regresar, estaremos encantados de recibirte nuevamente y asegurarnos de que tu estancia sea igualmente satisfactoria.Gracias por elegirnos y por tomarte el tiempo de compartir tus impresiones.Saludos cordiales,

8/10 (良い)

Suzanne

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Helpful and friendly staff. Great location near Alhambra and restaurants. Great coffee shop on site. Difficult to find by car - make sure you know where you are going (do not use google maps).
2024 年 1 月に 2 泊滞在
Daoudからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Suzanne, Thank you for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you found our staff helpful and friendly, and that you enjoyed our great location in close proximity to Alhambra and various restaurants. It's always wonderful to know that our guests appreciate the convenience of having a fantastic coffee shop on-site. We understand the importance of a smooth arrival experience, that is why we provide detailed and clear arrival instructions to all our customer previous to their arrival.We genuinely appreciate your choice to stay with us, and we look forward to the opportunity to welcome you back in the future. Warm regards,

10/10 (非常に良い)

Marie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Site parfait pour l’exploration des kiosques et des restaurants. À deux pas de l’Alhambra. Hôtel boutique sympathique. Je recommande sans réserve. Marie
2024 年 1 月に 1 泊滞在
Recepcionからの返信 (投稿日 : 2024 年 1 月 8 日)
Chère Marie,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience avec nous. Nous sommes ravis d'apprendre que notre site, idéalement situé pour explorer les kiosques et les restaurants, ainsi que sa proximité avec l'Alhambra, ont contribué à rendre votre séjour mémorable.C'est un plaisir de savoir que notre hôtel boutique a su répondre à vos attentes, et nous sommes reconnaissants de votre recommandation sans réserve. Votre satisfaction est notre plus grande récompense.Nous espérons avoir le plaisir de vous accueillir à nouveau lors de votre prochaine visite, et nous vous remercions une fois de plus d'avoir choisi notre établissement.Salutations

10/10 (非常に良い)

Henrik

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel with nice restaurant
Nice little hotel close to the cathedral and to Alhambra. There is a small restaurant which is really good. The room was small but comfortable, though the bathroom was rather cold. I visited in the wintertime when the outdoor temperature was around zero at night.
2023 年 12 月に 2 泊滞在
Recepcionからの返信 (投稿日 : 2024 年 1 月 8 日)
Dear Henrik,Thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed your stay at our hotel, appreciating its proximity to both the cathedral and the Alhambra.We are pleased to know that you had a positive dining experience at our small restaurant. It's rewarding to hear that you found the room comfortable, despite its size. However, we apologize for any inconvenience caused by the bathroom feeling rather cold, especially during the winter season when temperatures drop significantly.Once again, thank you for choosing to stay with us. We hope to have the pleasure of welcoming you back in the future and providing you with an even more enjoyable experience.Warm regards

10/10 (非常に良い)

Mustafa

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location is excellent for all sightseeing, shops, bars and restaurants. It is a 3 star but in my opinion it is like a 4 star.
2023 年 12 月に 15 泊滞在
RECEPCIONからの返信 (投稿日 : 2024 年 1 月 7 日)
Dear customer,We sincerely appreciate you taking the time to share your thoughts about your recent stay with us. It brings us immense joy to learn that you found our hotel's location to be excellent for sightseeing, shopping, and enjoying the local scene with bars and restaurants.Your kind words regarding our establishment being perceived as a 4-star experience despite its 3-star rating mean a lot to us. We strive to provide a comfortable and elevated experience for our guests, and it's rewarding to know that we've met your expectations.Should you have any specific highlights from your stay or suggestions for improvement, we would love to hear more about your experience. Your feedback is invaluable in our continuous efforts to enhance our services.Thank you once again for choosing to stay with us. We look forward to the opportunity of hosting you again and ensuring your next visit is equally delightful.Best regards,

6/10 (普通)

ANGEL

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Excelente hotel pero.....
Excelente hotel, bien situado, bien restaurante, habitación confortable y limpia...pero..... había duendes traviesos que se encaprichaban de pequeñas cosillas tipo maquillaje....pendientes.....algo inaceptable para mí.
2023 年 12 月に 3 泊滞在
RECEPCIONからの返信 (投稿日 : 2023 年 12 月 31 日)
Estimado/a AngelAgradecemos sinceramente que haya tomado el tiempo para compartir su experiencia con nosotros. Nos complace saber que disfrutó de la excelente ubicación de nuestro hotel, así como de nuestras instalaciones, restaurante y habitaciones confortables y limpias. Valoramos su opinión y la consideramos fundamental para mejorar continuamente nuestros servicios.Sin embargo, lamentamos sinceramente cualquier inconveniente que haya experimentado durante su estancia debido a la presencia de "duendes traviesos". Queremos asegurarle que tomamos en serio todos los comentarios de nuestros huéspedes y estamos comprometidos a abordar cualquier problema para garantizar una estancia cómoda y satisfactoria.Queremos destacar que nuestro personal de limpieza lleva trabajando con nosotros durante mucho tiempo y nunca antes hemos recibido quejas sobre la desaparición de objetos personales de las habitaciones.Lamentamos sinceramente cualquier molestia que haya experimentado y le agradecemos por compartir sus preocupaciones. Nos esforzamos por ofrecer experiencias positivas a todos nuestros huéspedes y trabajaremos diligentemente para abordar este problema y evitar que vuelva a ocurrir en el futuro.Esperamos tener la oportunidad de darle la bienvenida de nuevo en el futuro para demostrarle que tomamos en serio sus comentarios y que estamos comprometidos con la mejora continua.Atentamente,

10/10 (非常に良い)

Sergio Emmanuel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Cerca de ALHAMBRA
2023 年 12 月に 1 泊滞在
RECEPCIONからの返信 (投稿日 : 2023 年 12 月 10 日)
Thank you for your review! We're thrilled that you had a great experience at our hotel near Plaza Nueva, especially being close to the Alhambra.We understand the value of our location, and we're delighted that it added to the enjoyment of your stayThank you once again for choosing our hotel. We can't wait to welcome you back.Best regards,

10/10 (非常に良い)

Silvia

2023 年 12 月に 3 泊滞在
Daoudからの返信 (投稿日 : 2023 年 12 月 10 日)
Muchas gracias por su valoración.Nos alegra mucho saber que todo estuvo muy bien en su estancia con nosotros.

10/10 (非常に良い)

Paola

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente ubicación para ingresar a la Alhambra, limpio, muy buen servicio, cómodo.
RECEPCIONからの返信 (投稿日 : 2023 年 12 月 6 日)
Nos llena de alegría recibir su comentario tan positivo. Nos complace saber que disfrutó de la excelente ubicación de nuestro hotel para ingresar a la Alhambra, así como de la limpieza, el servicio y la comodidad que le ofrecimos.En [Nombre del Hotel], nos esforzamos por brindar experiencias memorables a nuestros huéspedes, y sus amables palabras nos motivan a continuar con nuestro compromiso. Siempre será un placer recibirle de nuevo y asegurarnos de que su próxima estancia sea igualmente satisfactoria.¡Gracias por elegirnos y por tomarse el tiempo de compartir su experiencia!Saludos cordiales,

10/10 (非常に良い)

Lisa、Washington

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Fantastic location near the Alhambra. No parking on-site and narrow street makes drop-off of luggage a bit difficult. But fantastic value.
2023 年 12 月に 1 泊滞在
RECEPCIONからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear customerThank you for taking the time to share your feedback with us. We're delighted to hear that you found our location near the Alhambra fantastic and that you found our hotel to be of fantastic value. We are in an area that is heritage of the Alhambra so it is impossible to build a parking lot in the same street of the hotel. But we always recommend a parking with which we have an agreement and that has a special price for our customers. We truly value your perspective and hope to have the opportunity to welcome you back for another great stay. Should you have any further suggestions or requests, please don't hesitate to let us know.Warm regards,

8/10 (良い)

Alexander

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Bra läge nära allt, fint och bekvämt hotell
2023 年 11 月に 1 泊滞在
RECEPCIONからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear customer,Thank you for sharing your positive experience with us! We're thrilled to hear that you enjoyed our hotel's good location, close to everything, and that you found it to be nice and comfortable.Our team is dedicated to providing a welcoming and comfortable stay, and it's always rewarding to receive such positive feedback. If you have any specific highlights or suggestions you'd like to share, we'd love to hear more.We look forward to the pleasure of hosting you again in the future. Should you have any further inquiries or requests, please feel free to reach out.Best regards,

8/10 (良い)

Margarita

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is very well located near all the major attractions and sights. The staff is helpful at all times. The only inconveniences are that it makes you wait until 3:00 pm check in time and heat is not on all the time. You have to inform the desk that there’s no heat and they would put it on then. Also, It would have been nice some consideration for overseas guests who travelled long and far to access the room before check in time.
2023 年 11 月に 11 泊滞在
Recepcionからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Margarita,Thank you for taking the time to share your recent experience with us. We appreciate your positive comments regarding our hotel's location and the helpfulness of our staff.We acknowledge your concern about the 3:00 pm check-in time. It is important to emphasize that the timing is contingent upon the volume of reservations received. During periods of heightened demand, our dedicated cleaning team adjusts their schedules to accommodate the demand and varying room counts. This approach is aimed at ensuring that your room is promptly prepared and serviced with the utmost attention to cleanliness. Your understanding and patience are greatly appreciated as we strive to provide the highest level of service to all our guests.Concerning the heating matter, once the heating is on you can adjust it as you wish, if you have any problem you can call the reception we are always ready to help you.We truly value your feedback and the opportunity it provides for us to enhance our guest experience. We hope to have the chance to welcome you back in the future and provide you with an even better stay.Thank you for choosing our hotel.

10/10 (非常に良い)

David

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great little boutique hotel. Well managed and very well kept. I was impressed. The breakfast was typical, but fresh and good. The staff were very good and I recommend this hotel. For the price, it is a bargain.
2023 年 11 月に 3 泊滞在
Daoudからの返信 (投稿日 : 2023 年 11 月 20 日)
Dear customer, Thanks a ton for your fantastic review! We're thrilled to hear that you had a great experience at our boutique hotel. It's wonderful to know that our efforts in management and maintenance made a positive impression on you. We're also pleased that you enjoyed the freshness and quality of our breakfast offerings.Our team works hard to provide excellent service, so it's gratifying to hear that the staff's efforts were noteworthy during your stay. Your recommendation means a lot to us.We're proud to offer a great experience at a reasonable price, and we're delighted that you consider it a bargain. We appreciate your support and look forward to welcoming you back on your future travels.

10/10 (非常に良い)

Lucie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Super
Hôtel à 2 pas de l’alambra, personnel agréable, chambre sobre de bon goût avec jacouzi en prime.
2023 年 11 月に 1 泊滞在
Recepcionからの返信 (投稿日 : 2023 年 11 月 10 日)
Chere Lucie,Nous vous remercions sincèrement d'avoir pris le temps de partager votre expérience suite à votre séjour dans notre hôtel. Nous sommes ravis d'apprendre que vous avez apprécié notre emplacement à proximité de l'Alhambra, ainsi que la courtoisie de notre personnel. Il est également agréable de savoir que vous avez trouvé votre chambre sobre et de bon goût, avec le jacuzzi en prime.Nous sommes ravis que vous ayez passé un agréable séjour parmi nous. Nous espérons avoir le plaisir de vous accueillir de nouveau dans un futur proche et vous offrir une expérience aussi plaisante, voire meilleure.Bien à vous

10/10 (非常に良い)

Helen

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
W absolutely loved our stay we had the elegance room everything was perfect 😍 would definitely recommend and would return 😍
2023 年 10 月に 3 泊滞在
RECEPCIONからの返信 (投稿日 : 2023 年 11 月 8 日)
Thank you for sharing your wonderful experience during your stay at our hotel. We are delighted to hear that you loved your stay and that the Elegance room exceeded your expectations. Your enthusiastic feedback is truly appreciated, and it's fantastic to know that everything was perfect for you. We also appreciate your kind recommendation and the fact that you would consider returning in the future. Your satisfaction is our ultimate goal, and we're thrilled that we could provide you with a memorable and enjoyable experience.If there's anything else you'd like to share or if you have any special requests for your next visit, please don't hesitate to reach out. We look forward to hosting you again, and thank you for choosing our hotel.Warm regards,

10/10 (非常に良い)

Irma Doris

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Buen trato
2023 年 11 月に 4 泊滞在
RECEPCIONからの返信 (投稿日 : 2023 年 11 月 7 日)
Estimado cliente,Agradecemos mucho su breve pero valioso comentario sobre el buen trato que recibió durante su estancia. La satisfacción de nuestros huéspedes es fundamental para nosotros, y nos alegra saber que disfrutó de un servicio amable y atento por parte de nuestro equipo.Esperamos que haya tenido una experiencia general positiva en nuestro hotel, y si tiene alguna otra opinión o sugerencia que desee compartir, no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que su próxima visita sea igual de agradable.Gracias por su amabilidad y por elegir nuestro establecimiento. Esperamos darle la bienvenida nuevamente en el futuro.Saludos cordiales,

10/10 (非常に良い)

Judith

良かった点 : 清潔度、スタッフとサービス
Very convenient. Helpful staff. Nice room.
2023 年 10 月に 2 泊滞在
Recepcionからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Judith,Thank you for taking the time to leave your feedback regarding your recent stay at our hotel. We are delighted to hear that you found our location very convenient, our staff helpful, and your room enjoyable.Your kind words are greatly appreciated, and we take pride in providing a positive experience for our guests. We are committed to maintaining the high standards of service and comfort that you deserve.If you have any further comments or suggestions, please feel free to share them with us. We value your input as it helps us continually improve and enhance our guests' experience.We hope to have the pleasure of welcoming you back on your next visit, and we look forward to providing you with another wonderful stay.Warm regards.

8/10 (良い)

Roseline

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Très bien situé et très confortable
L’hôtel est très bien situé, proche de la mezquita et de tout à pieds ou en bus. Chambre spacieuse, literie excellente et bien équipée ; j’ai eu la chambre 8 proche de la réception. Cet hôtel est un des plus calmes que j’ai jamais eu et je voyage beaucoup.
2023 年 10 月に 2 泊滞在
Recepcionからの返信 (投稿日 : 2023 年 11 月 4 日)
Cher invité,Nous vous remercions sincèrement d'avoir pris le temps de laisser votre avis sur notre hôtel. Nous sommes ravis de lire que vous avez apprécié votre séjour parmi nous.L'emplacement privilégié de notre hôtel près de la Alhambra et de nombreux sites touristiques accessibles à pied ou en bus est en effet un atout majeur pour nos clients. Nous sommes heureux que votre chambre spacieuse, avec une literie de qualité et une bonne équipement, ait contribué à votre confort. La chambre située à proximité de la réception, est en effet très appréciée par nos clients.Votre compliment sur le calme de notre établissement est particulièrement gratifiant. Nous faisons de notre mieux pour offrir à nos hôtes une expérience paisible et relaxante, et il semble que nous ayons réussi dans votre cas.Nous espérons avoir le plaisir de vous accueillir de nouveau à l'avenir. N'hésitez pas à nous contacter si vous avez des besoins spécifiques lors de votre prochain séjour. Merci encore d'avoir choisi notre hôtel, et nous vous souhaitons de merveilleux voyages à venir.Cordialement

10/10 (非常に良い)

Vanessa

2023 年 10 月に 2 泊滞在
Daoudからの返信 (投稿日 : 2023 年 11 月 21 日)
Dear Vanessa, Thank you so much for taking the time to share your positive experience with us! We are delighted to hear that you found our boutique hotel impressive and well-managed. It's wonderful to know that you enjoyed the freshness and quality of our breakfast, and we appreciate your recommendation.Our team works hard to ensure a high level of service, and we are pleased to hear that you found our staff to be very good. It's rewarding to know that you consider our hotel a bargain for the price.We truly value your feedback and recommendation.Hope to see you in your hotel whevener you come back to Granada.Regards

8/10 (良い)

Christine

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 2 泊滞在
RECEPCIONからの返信 (投稿日 : 2023 年 10 月 20 日)
We are glad you had a good stay with us. We look forward to having you with us next time.

8/10 (良い)

Patricio

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
El front desk person Otdul was very friendly and helpfull for us
2023 年 10 月に 2 泊滞在
DTO RECEPCIONからの返信 (投稿日 : 2023 年 10 月 18 日)
We are very happy to hear that your stay at our hotel was satisfactory.Thank you for your words about our colleague receptionist, we try to work every day to improve the service and make our guests feel at home and we are very happy to know that thanks to our service we have made your stay more satisfactory.We look forward to seeing you again in the future.Best Regards,