Cindy’s home, while generally very clean and has comfortable beds, is also very old and in desperate need of updating especially the kitchen and baths. The bath towels and bed linens smell unclean, the main bathroom sink plumbing backs up and the shower curtain is moldy. However, dealings with Cindy was much worse. Before booking Thanksgiving week I specifically asked if the spa was regularly maintained which Cindy stated yes. On our 2nd day we found the spa water cloudy, cold and with very powerful chemical odors. I adjusted the temperature and turned the jets on and within seconds the spa was full of scum and foam that covering the entire surface of the water. It is my understanding that this represents an imbalance of PH levels and/or high concentration of bacteria. I contacted Cindy who admitted the spa hasn’t been maintained in weeks and gave me instructions to change the filters, add more chemicals stored onsite and skim off the foam. Reluctantly I did so and reported back that this didn’t improve the condition of the spa. Cindy apologized and said she would send someone out to fix it. I never heard back until two days before our departure where she stated she would get someone out there on “Tuesday”, our departure day. I replied that we resolved to not using the spa and asked for a small refund for which she replied that I was not eligible for any refund and that I should use the spa as is and if I had any more questions, contact VRBO.
Left property as instructed.