外観

ゴールデン ビレッジ ロッジの口コミ

2.5 out of 5
ゴールデン ビレッジ ロッジ
1439 LaFontaine Road, Golden, BC

口コミ

8.2

とても良い

評価 10 - 1000 件の口コミ中 412 件が非常に良い" "
評価 8 - 1000 件の口コミ中 382 件が良い" "
評価 6 - 1000 件の口コミ中 115 件が普通" "
評価 4 - 1000 件の口コミ中 50 件が不満" "
評価 2 - 1000 件の口コミ中 41 件が非常に不満" "

8.4/10

清潔度

8.6/10

スタッフとサービス

7.6/10

設備とサービス

8.0/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Zhou

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a nice place to stay and very reasonably priced. The only downside I found was the WiFi was so slow. I would rather use my data.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Manuela

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great view
2024 年 5 月に 1 泊滞在

6/10 (普通)

vic

良かった点 : 清潔度、スタッフとサービス
ok
2024 年 5 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Vic,,Thank you for taking the time to share your feedback with us. We appreciate your honest assessment of your recent stay at Golden Village Lodge.While we're glad to hear that your experience was okay, we're always striving to provide exceptional service and experiences for all of our guests. Your comments help us identify areas where we can improve and enhance our offerings.If there are any specific aspects of your stay that you feel could have been better, please don't hesitate to reach out to us directly. Your satisfaction is our top priority, and we want to ensure that every aspect of your stay meets or exceeds your expectations.We hope to have the opportunity to welcome you back to Golden Village Lodge in the future and provide you with a five-star experience.Warm regards,Guest RelationsGolden Village Lodge

8/10 (良い)

John

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 3 泊滞在
Hからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear John,Thank you for your positive rating. We are glad that you were satisfied with our services. Your satisfaction and opinions are important to us. If you have any suggestion for us to do better in the future, please feel free to send them to us. We will continue to improve ourselves in order to obtain a better review and feedback from you in the future. We hope you will continue to choose our services when you stop by Golden again.Best regards,Golden Village Lodge Staff

10/10 (非常に良い)

Rachel

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Thank you for the nice stay.
2024 年 5 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Rachel,Thank you for your wonderful review. We are thrilled to hear that you enjoyed your time with us. Providing a memorable and enjoyable experience for our guests is our top priority, and it's incredibly rewarding to know that we succeeded in doing so during your stay. Your kind words mean a lot to us, and we truly appreciate your feedback. It would be our pleasure to welcome you back for another fantastic stay whenever your travels bring you back to our area. Warm regards, Golden Village Lodge Staff

8/10 (良い)

Louise

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We stayed at this property for one night. The view of the mountains is spectacular! It's a very economical place to stay, and we were extremely pleased with our room and our stay. The staff was helpful and polite. The place has recently been renovated, so it is very warm and comfortable in appearance as well as physically. I deducted one star because one of the two queen beds in our room really needs to be replaced. One bed was excellent, the other was quite awful. The pillows and bedding were great, and there were several extra blankets, which was so nice. Overall, very good stay.
2024 年 5 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 5 月 10 日)
Dear Louise,Thank you for sharing your feedback with us regarding your recent stay at Golden Village Lodge. We're pleased to hear that you found our staff to be friendly and accommodating. Providing exceptional service is always our top priority, and it's rewarding to know that our team made a positive impression on you.We apologize for any inconvenience caused by one of the beds. Rest assured, we take your feedback seriously, and our maintenance team will address this promptly to ensure a better experience for future guests.Your feedback inspires us to continue delivering exceptional service to all our guests. We sincerely appreciate your kind words and the time you took to share your experience. It would be our pleasure to welcome you back to Golden Village Lodge for another memorable stay whenever you're in the area. Warm regards, Golden Village Lodge Team

10/10 (非常に良い)

jayde

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Affordable while having a clean and convient place to stay. The restaurant next door was amazing and the staff at both the hotel and the restaurant would very friendly and accommodating.
2024 年 5 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Jayde,Thank you so much for your glowing review of your recent stay at Golden Village Lodge! We are thrilled to hear that you had such a fantastic experience with us.It brings us immense joy to know that you found our accommodations affordable, clean, and convenient. Providing a comfortable and welcoming environment for our guests is always our top priority, and we're delighted that we could meet your expectations in this regard.We're also delighted that you enjoyed the dining experience at the restaurant next door. We're fortunate to have such a fantastic establishment nearby, and we're glad you had the opportunity to indulge in their offerings.Your kind words about our staff mean the world to us. We take great pride in our team's dedication to providing exceptional service, and it's wonderful to hear that they were friendly and accommodating throughout your stay. We'll be sure to pass along your compliments to both our hotel and restaurant teams.Thank you once again for choosing Golden Village Lodge for your accommodation needs. We truly appreciate your support and hope to have the pleasure of welcoming you back for another memorable stay in the future.Warm regards,Golden Village Lodge

10/10 (非常に良い)

Edward

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
renovated interiors at a half descent daily rate and friendly staff
2024 年 5 月に 3 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Edward,Thank you for taking the time to share your feedback following your recent stay at Golden Village Lodge. We are delighted to hear that you had a positive experience with us and that you appreciated our renovated interiors and affordable rates.We're committed to providing our guests with comfortable and inviting accommodations, and we're thrilled that our recent renovations contributed to enhancing your stay. It's wonderful to know that you found value in our rates while still enjoying our upgraded facilities.Moreover, your kind words about our staff mean a lot to us. We strive to create a warm and welcoming atmosphere for all our guests, and we're pleased to hear that our team members were able to make a positive impression during your time with us.Thank you once again for choosing Golden Village Lodge. We greatly appreciate your recommendation and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Golden Village Lodge

6/10 (普通)

Joanne

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear joanne,Thank you for taking the time to share your feedback regarding your recent stay at Golden Village Lodge. We appreciate your honesty and the opportunity to address any concerns you may have.We're glad to hear that you found aspects of your stay enjoyable, but we also noticed there were some areas where we fell short of your expectations. Please know that your feedback is invaluable to us as we continuously strive to improve our services and facilities.We apologize for any inconvenience or dissatisfaction you experienced during your time with us. Our team is committed to providing exceptional service to all our guests, and we regret that we didn't meet that standard for you. Rest assured, we will review your comments internally and take appropriate actions to address the issues you've raised.We hope that despite the shortcomings you encountered, you were still able to make some fond memories during your stay. Should you decide to visit us again in the future, we would love the opportunity to exceed your expectations and provide you with the outstanding experience that we aim to deliver to all our guests.Thank you once again for your feedback, and we look forward to welcoming you back to Golden Village Lodge.Warm regards,Golden village lodge

10/10 (非常に良い)

Cristian

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
easy to access. good quality for the price
2024 年 5 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Cristian,Thank you for sharing your feedback about your recent stay at Golden Village Lodge. We're thrilled to hear that you found our location easy to access and that you felt you received good quality for the price.Ensuring that our guests have a convenient and comfortable experience is a top priority for us, so we're delighted to know that our location met your needs and expectations. Additionally, we're pleased that you found value in the quality of our accommodations relative to the price you paid. Providing excellent value for our guests is something we strive for, and we're glad we could deliver that for you.We truly appreciate your positive review and your recommendation. Should your travels bring you back to our area, we would be honored to welcome you back to Golden Village Lodge for another enjoyable stay.Warm regards,Golden Village Lodge

8/10 (良い)

Leonard

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Leonard,Thank you for taking the time to share your feedback following your recent stay at Golden Village Lodge. We appreciate your review and are glad to hear that you had an overall positive experience with us.We noticed that you rated your stay as a 4 out of 5, and while we're pleased that you enjoyed your time with us, we also want to ensure that we address any areas where we may have fallen short of your expectations. Your satisfaction is of utmost importance to us, and we would love to hear more about your experience so that we can continuously improve and better serve our guests.If there are any specific aspects of your stay that you feel we could have done better, please don't hesitate to reach out to us directly. Your feedback is invaluable to us as we strive to provide exceptional service and accommodations to all our guests.Once again, thank you for choosing Golden Village Lodge. We hope to have the opportunity to welcome you back for an even better experience in the future.Warm regards,Golden Village Lodge

8/10 (良い)

Trevor

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Trevor,Thank you for sharing your feedback about your recent stay at Golden Village Lodge. We appreciate you taking the time to let us know about your experience.We're glad to see that overall, your stay was positive. However, we noticed that you rated your stay as a 4 out of 5. We're always looking to improve, and your input is crucial in helping us do so. If there were any specific areas where we could have done better to earn that extra star, we'd love to hear from you. Your insights are invaluable to us as we strive to provide exceptional experiences for all our guests.Thank you once again for choosing Golden Village Lodge. We hope to have the pleasure of welcoming you back for an even better stay in the future.Warm regards,Golden Village Lodge

10/10 (非常に良い)

James

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Cheap stay!
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

JUNGSU

Good
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Dawnalee

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was nice. It seemed newly renovated.
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

DHARMINDER

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Alex

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
good service, nice people
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Alex,Thank you for your wonderful feedback and for giving us a perfect 5 out of 5 rating for your recent stay at Golden Village Lodge! We're thrilled to hear that you enjoyed our service and found our team to be nice.Ensuring our guests feel welcome and well taken care of is always our top priority, so it's fantastic to know that you had a positive experience with us. Your kind words will be shared with our team members, as they strive every day to create memorable stays for our guests.We truly appreciate your support and hope to have the pleasure of welcoming you back to Golden Village Lodge for another outstanding experience in the near future.Warm regards,Golden Village Lodge Management Team

10/10 (非常に良い)

Helen

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We love the home feel to it it was clean and roomy and the beds were comfortable The India restaurant next door was amazing also We only did one night But we will be back
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Helen,Thank you so much for your glowing review and for awarding us with a perfect 5 out of 5 rating for your recent stay at Golden Village Lodge! We're delighted to hear that you felt at home during your time with us and that you found our accommodations clean, roomy, and comfortable.It's fantastic to know that you enjoyed the proximity to the Indian restaurant next door and that you had an amazing dining experience there. We're fortunate to be surrounded by great dining options, and we're thrilled that it added to the enjoyment of your stay.We're honoured that you're considering a return visit and we can't wait to welcome you back for another wonderful stay. Should you need any assistance with your future reservation or have any special requests, please don't hesitate to reach out to us.Warm regards,Golden Village Lodge Management team

8/10 (良い)

fayfamily

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quiet place to rest for the night. The Indian Restaurant next door was excellent!
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Fayfamily,Thank you for taking the time to share your feedback on your recent stay at Golden Village Lodge. We're glad to hear that you found our property to be a quiet place for a restful night's stay.Additionally, we're thrilled that you enjoyed the nearby Indian Restaurant. It's wonderful to know that you had an excellent dining experience during your time with us.We always strive to provide the best possible experience for our guests, and your feedback helps us to continue improving. If there's anything specific you feel we could do to enhance your next stay and earn that extra star, please don't hesitate to let us know.We appreciate your support and hope to have the opportunity to welcome you back to Golden Village Lodge in the future.Warm regards,Golden Village Lodge Management Team

10/10 (非常に良い)

Lisa

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice room
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Lisa,Thank you so much for your perfect 5 out of 5 rating and for sharing your feedback about your recent stay at Golden Village Lodge! We're thrilled to hear that you found your room to be nice.Ensuring that our guests feel comfortable and at home during their stay is always our goal, and we're delighted that we succeeded in providing you with a pleasant accommodation experience.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and look forward to welcoming you back to Golden Village Lodge in the future.Warm regards,Golden Village Lodge Management Team

8/10 (良い)

Gene

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything met expectations.
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Gene,Thank you for choosing Golden Village Lodge for your recent stay, and for taking the time to share your feedback with us. We're glad to hear that everything met your expectations during your visit.While we're pleased that you had a positive experience overall, we're always eager to learn how we can further enhance our guests' stays. If there are any specific areas where you feel we could improve and earn that extra star in your rating next time, please feel free to share your thoughts with us.Your feedback is invaluable to us as we strive to continually improve our services and amenities. We hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Golden Village Lodge Management Team

8/10 (良い)

ziad

カップルで旅行
良かった点 : 設備とサービス
Good location
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Ziad,Thank you very much for choosing to stay at Golden Village Lodge and for taking the time to share your feedback with us. We're delighted to hear that you found our location to be favourable during your visit.At Golden Village Lodge, we strive to provide our guests with a memorable experience, and it's always encouraging to receive positive feedback such as yours. We're glad that our convenient location added value to your stay and made it more enjoyable.If there's anything specific that stood out to you during your time with us or any suggestions you may have for improvement, please feel free to share. Your insights are invaluable as we continuously work to enhance our services and facilities for our guests.Once again, thank you for your review and for choosing Golden Village Lodge. We hope to have the pleasure of welcoming you back for another great stay in the near future.Warm regards,Golden Village lodge

8/10 (良い)

Jenna

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good hotel good price
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Jenna,Thank you for taking the time to review your recent stay at Golden Village Lodge. We're delighted to hear that you found our hotel to be good and our prices reasonable.Providing excellent value for our guests is one of our top priorities, and we're pleased to know that you appreciated the affordability of your stay with us. We strive to offer competitive rates without compromising on the quality of our services and amenities.Your feedback is greatly appreciated, as it helps us understand what aspects of our hotel are working well and where we can further improve. If there are any specific areas you believe we could enhance to elevate your experience to a 5-star level, please don't hesitate to let us know.Once again, thank you for choosing Golden Village Lodge. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Golden Village Lodge.

10/10 (非常に良い)

Chris

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean, modern, nice mountain view.
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Chris,Thank you for choosing Golden Village Lodge for your recent stay and for sharing your positive feedback with us. We are thrilled to hear that you had an exceptional experience and that you found our hotel to be clean, modern, and enjoyed the beautiful mountain view.Maintaining a clean and modern environment for our guests is of utmost importance to us, and it's gratifying to know that our efforts contributed to your overall satisfaction. We're also glad that you were able to take in the picturesque mountain scenery during your time with us.Your glowing review is a testament to the hard work and dedication of our team, who strive to exceed our guests' expectations at every opportunity. Should your travels bring you back to this area in the future, we would be honoured to welcome you back for another memorable stay.Once again, thank you for your kind words and for choosing Golden Village Lodge. We look forward to the opportunity of hosting you again soon.Warm regards,Golden Village Lodge

10/10 (非常に良い)

Paul

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent rooms..all re-done.
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear PaulThank you for taking the time to review your recent stay at Golden Village Lodge. We are delighted to hear that you had an excellent experience and that you appreciated our newly renovated rooms.Creating comfortable and inviting accommodations for our guests is a priority for us, and we're thrilled that you found our refreshed rooms to your liking. We continuously strive to provide a high standard of quality and comfort for our guests, and your positive feedback is truly rewarding.Should your travels bring you back to our area in the future, we would be honoured to host you once again and provide you with another exceptional stay.Thank you once again for choosing Golden Village Lodge. We look forward to welcoming you back soon.Warm regards,Golden Village Lodge.

10/10 (非常に良い)

Eugene、West Kelowna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was super friendly, and kept the office open a bit late, knowing we were coming in late.
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Eugene,Thank you so much for choosing Golden Village Lodge for your recent stay and for taking the time to share your wonderful feedback with us. We're thrilled to hear that you had a fantastic experience during your time with us.It's truly heartening to know that our staff's dedication to providing exceptional service left such a positive impression on you. Ensuring our guests feel welcome and accommodated is a top priority, and we're delighted that our team could extend their warmth and hospitality to you, even during your late arrival.Your kind words mean the world to us, and they serve as a tremendous motivation for our team to continue delivering exceptional service to all our guests. We're incredibly grateful for your praise and appreciation.We hope to have the pleasure of welcoming you back to Golden Village Lodge in the near future for another outstanding stay. If there's anything more we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warmest regards,Golden Village Lodge.

8/10 (良い)

william

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Room was clean, people nice. A bit too close to highway
2024 年 4 月に 2 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear William,Thank you for choosing Golden Village Lodge for your recent stay and for sharing your feedback with us. We're pleased to hear that you found our rooms clean and our staff friendly.We understand that the proximity to the highway may have affected your overall experience, and we sincerely apologise for any inconvenience this may have caused. Guest comfort and satisfaction are paramount to us, and we regret that we fell short of fully meeting your expectations in this regard.Your feedback is incredibly valuable to us, and we'll certainly take your comments into consideration as we continuously strive to improve our guests' experiences. If there are any specific measures you believe we could take to mitigate the noise from the highway or any other suggestions you'd like to share, we'd greatly appreciate hearing from you.Once again, thank you for your feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay in the future.Warm regards,Golden Village Lodge.

8/10 (良い)

Lawrence、Naramata

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear LawrenceThank you for choosing Golden Village Lodge for your recent stay and for taking the time to share your feedback with us. We're delighted to hear that you had an enjoyable experience overall.While we're thrilled to have met most of your expectations, we're keen to understand how we could have made your stay even better to earn that elusive fifth star. Your input is invaluable to us, and we're constantly striving to enhance our guests' experiences.If there are any specific areas you feel we could improve upon or any additional feedback you'd like to share, please don't hesitate to reach out to us. Your satisfaction is our top priority, and we're committed to ensuring that each guest leaves with nothing short of a stellar impression.Once again, thank you for choosing Golden Village Lodge. We hope to have the pleasure of welcoming you back soon for an even more memorable stay.Warm regards,Golden Village lodge

10/10 (非常に良い)

Linda

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Cute and clean. The owner called while we were on the road to explain where the key was incase we arrived after 10pm when the office was closed which I greatly appreciated. I would stay here again if ever in the area.
2024 年 4 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Linda,Thank you so much for choosing Golden Village Lodge for your recent stay and for sharing your wonderful feedback with us. We're thrilled to hear that you had a fantastic experience during your time with us.We're delighted that you found our accommodations cute and clean – ensuring a comfortable and pleasant environment for our guests is one of our top priorities. We're also glad to hear that our owner's proactive communication regarding late check-in procedures was appreciated. We understand how important it is to feel welcomed and informed, especially when arriving late, and we're pleased that we could provide you with a seamless experience.Your kind words mean the world to us, and we're honoured that you would choose to stay with us again if you're ever in the area. We look forward to welcoming you back to Golden Village Lodge in the future. If there's anything more we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warm regards,Golden Village Lodge

10/10 (非常に良い)

MARIA LETICIA

2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Maria,,Thank you so much for your glowing 5-star rating and for choosing Golden Village Lodge for your recent stay. We're thrilled to hear that you had an excellent experience with us.Ensuring our guests have a memorable and enjoyable stay is our top priority, and it's truly rewarding to know that we succeeded in meeting your expectations. Your satisfaction is a great source of motivation for our team, and we're grateful for your kind words.Should your travels bring you back to our area in the future, it would be our pleasure to welcome you back to Golden Village Lodge for another fantastic stay.Thank you once again for your positive feedback and for choosing to stay with us. We look forward to the opportunity of hosting you again soon.Warm regards,Golden Village Lodge.

10/10 (非常に良い)

Alexzander

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Comfy beds, modern and clean room.
2024 年 3 月に 2 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Alexzander,Thank you very much for choosing to stay at Golden Village Lodge and for sharing your fantastic feedback with us. We're delighted to hear that you found our beds comfortable and appreciated the modern and clean ambiance of your room.Providing a comfortable and welcoming environment for our guests is always our top priority, and it's rewarding to know that we met your expectations during your stay.Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back to Golden Village Lodge in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Thank you once again for your wonderful review, and we look forward to hosting you again soon.Warm regards,Golden Village Lodge

10/10 (非常に良い)

Peter

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good price, nice beds. Enjoy your stay in the mointains!
2024 年 3 月に 2 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Peter,Thank you so much for choosing Golden Village Lodge for your recent stay and for taking the time to leave us such a wonderful review. We're thrilled to hear that you found our pricing reasonable and that you enjoyed the comfort of our beds.It's always our goal to provide our guests with a pleasant and memorable experience, and we're delighted to know that we could contribute to your enjoyment during your time in the mountains.Your feedback means a lot to us, and we truly appreciate your kind words. If you ever find yourself back in the area, we would be honored to host you again at Golden Village Lodge.Wishing you safe travels and many more enjoyable stays in the mountains!Best regards,Golden Village Lodge

10/10 (非常に良い)

Christine

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The beds and bedding were lovely. I liked the laminate floors. Could use a bit of Spring Time repairs. Faulty flush button of the toilet and broken toilet paper holder.
2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Christine,Thank you for choosing Golden Village Lodge for your recent stay, and for taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed the comfort of our beds and bedding, as well as appreciated the laminate floors in your room.Your comments regarding the need for some Spring Time repairs are duly noted, and we apologize for any inconvenience caused by the faulty flush button and broken toilet paper holder. Maintaining the quality of our facilities is of utmost importance to us, and we will ensure that these issues are promptly addressed by our maintenance team to uphold our standards of excellence.We appreciate your valuable feedback, as it helps us to continuously improve and enhance the experience for our guests. If there is anything else we can assist you with or if you plan to visit us again in the future, please do not hesitate to reach out to us directly.Once again, thank you for choosing Golden Village Lodge. We look forward to welcoming you back for another enjoyable stay.Best regards,Golden Village Lodge

2/10 (非常に不満)

Tony

Check in time was stated as 4pm to midnight. I arrived at 11:30 PM and the office was closed with a number to call on the door. I called the number and no one answered. Had to stay at a hotel down the street even though I already paid for a room here.
2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 26 日)
Dear Tony,We sincerely apologize for the inconvenience you experienced during your recent visit to Golden Village Lodge. Your feedback is extremely important to us, and we are truly sorry to hear about the issues you encountered with our check-in process.We understand how frustrating it must have been to arrive late and find our office closed despite the stated check-in time. This is certainly not the level of service we aim to provide to our guests. Please accept our deepest apologies for the inconvenience and frustration this situation caused you.Rest assured, we take your feedback seriously and are actively working to ensure that similar incidents do not occur in the future. We are reviewing our procedures to ensure better communication and availability for late check-in situations.Additionally, we are investigating the matter and will get back to you on this.Once again, we apologize for the inconvenience and disappointment you experienced during your visit. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,Golden Village Lodge

8/10 (良い)

Ronald

出張, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Nice clean rooms.
2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Ronald,Thank you for choosing Golden Village Lodge for your recent stay, and for taking the time to share your feedback with us. We're thrilled to hear that you found our rooms to be nice and clean.Ensuring a comfortable and welcoming environment for our guests is one of our top priorities, so it's truly rewarding to receive such positive feedback about the cleanliness of our rooms. We take great pride in maintaining high standards of cleanliness throughout our property, and we're delighted that it contributed to your overall satisfaction.Your rating of 4 out of 5 stars means a lot to us, and we're grateful for your support. If there's anything else we can do to enhance your experience further or if you have any suggestions for improvement, please feel free to let us know. We're always eager to listen to our guests and make any necessary adjustments to ensure their future stays are even more enjoyable.Once again, thank you for choosing Golden Village Lodge. We look forward to welcoming you back and providing you with another wonderful stay in the near future.Warm regards,Golden Village Lodge

10/10 (非常に良い)

Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy to find, friendly staff, great price.
2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Andrea,Thank you so much for choosing to stay at Golden Village Lodge and for taking the time to share your feedback with us. We're absolutely delighted to hear that you had such a fantastic experience during your recent stay.It's wonderful to know that you found our location easy to find and that our staff were able to provide you with friendly and helpful service. We strive to create a welcoming and accommodating atmosphere for all our guests, and your kind words are a true testament to our team's dedication.Additionally, we're thrilled that you found our pricing to be great value. Providing our guests with affordable rates without compromising on quality is something we take great pride in.Your perfect rating of 5 out of 5 stars means the world to us, and we truly appreciate your support. Should you ever find yourself in the area again, we would be honoured to welcome you back for another memorable stay.Once again, thank you for choosing Golden Village Lodge. We look forward to the opportunity to host you again in the future.Warm regards,Golden Village Lodge

8/10 (良い)

Morna

2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Morna,Thank you for choosing to stay with us at Golden Village Lodge and for taking the time to provide us with your feedback. We're glad to hear that overall, your stay was a positive experience.Your feedback is incredibly valuable to us as we continuously strive to enhance our guests' experiences. We noticed that you rated your stay as a 4 out of 5, and we would love to learn more about how we can improve to earn that fifth star from you.If there are any specific aspects of your stay that you feel could be improved upon or any additional feedback you'd like to share, please don't hesitate to let us know. Your satisfaction is our top priority, and we're committed to ensuring that each guest leaves with nothing short of a stellar impression.Once again, thank you for choosing Golden Village Lodge. We hope to have the pleasure of welcoming you back soon for an even more enjoyable stay.Warm regards,Golden Village Lodge

10/10 (非常に良い)

Connie、Claresholm

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was clean and new. We really liked it.
2024 年 3 月に 3 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Connie,Thank you for taking the time to leave us a perfect 5 out of 5 rating following your recent stay at Golden Village Lodge! We are thrilled to hear that you had such a wonderful experience with us.Your satisfaction is our top priority, and it's incredibly rewarding to know that we were able to meet and exceed your expectations during your time with us. We strive to provide exceptional service and comfortable accommodations to all our guests, and we're delighted that we succeeded in doing so for you.Should your travels bring you back to the area, it would be our pleasure to welcome you back to Golden Village Lodge for another outstanding stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more enjoyable.Thank you once again for choosing to stay with us and for your kind words. We look forward to the opportunity to host you again soon!Warm regards,Golden Village Lodge

10/10 (非常に良い)

Christine

2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 4 月 17 日)
Dear Christine,Thank you so much for choosing Golden Village Lodge for your recent stay and for awarding us with a perfect 5 out of 5 rating! We are absolutely thrilled to hear that your experience with us was nothing short of exceptional.Your satisfaction is our top priority, and we're delighted to know that we succeeded in providing you with a memorable and enjoyable stay. Your positive feedback truly means the world to us and serves as a testament to the hard work and dedication of our team.We hope to have the pleasure of welcoming you back to Golden Village Lodge in the near future for another outstanding stay. If there's anything more we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Warmest regards,Golden Village Lodge

8/10 (良い)

Jeremy

2024 年 3 月に 1 泊滞在
Hからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Jeremy,Thank you for your positive review. We hope to see you again in the near future.Best regards,Golden Village Lodge Staff

4/10 (不満)

Grant

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
Internet doesn't work. Don't advertise you have free internet it you're not going to provide it. Would not return.
2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Grant,Thank you for sharing your feedback with us regarding your recent stay. We sincerely apologize for the inconvenience you experienced with the internet service during your time with us. Providing reliable internet access is crucial in today's world, and we understand the frustration when expectations are not met.Please rest assured that we take your comments seriously, and we will investigate the issues you encountered to ensure they are promptly addressed. Our goal is to provide a comfortable and enjoyable experience for all our guests, and we regret that we fell short in meeting your expectations in this regard.We appreciate your valuable feedback as it helps us to improve and enhance the services we offer. We truly hope you will consider giving us another opportunity to serve you in the future, and we assure you that we will do our utmost to make your next stay a more pleasant one.Thank you once again for bringing this matter to our attention.Best regards,Golden Village Lodge

8/10 (良い)

Laura

出張
良かった点 : 清潔度、施設のコンディションと設備
The good things: the hotel room decor and furnishings were nicely updated. The bed was very comfortable and clean. The room smelled very clean. The not-so-good: expedia said there was a 24-hour front desk but this was not the case, so my key was left for me in a mailbox outside as I arrived just after 10 pm; the coffee maker in the room didn't work; and the cleaning in the bathroom wasn't great--grubby door where people have touched it repeatedly, dusty surfaces.
2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Laura,Thank you for sharing your feedback with us following your recent stay. We are pleased to hear that you enjoyed the updated decor and furnishings of your hotel room, as well as the comfort and cleanliness of the bed. Providing a comfortable and inviting environment for our guests is always our top priority.However, we are truly sorry to learn of the issues you encountered during your stay. Please accept our sincerest apologies for the inconvenience caused by the discrepancies between the information provided by Expedia regarding our front desk hours and the actual operation. We understand the importance of having a seamless check-in process, especially when arriving late at night, and we will certainly review our communication channels to ensure accuracy in the future.Additionally, we regret to hear about the malfunctioning coffee maker in your room and the cleanliness issues you encountered in the bathroom. Please rest assured that we take your comments seriously, and we will address these matters with our team to prevent similar occurrences in the future. Ensuring the highest standards of cleanliness and functionality throughout our facilities is paramount, and we apologize for falling short of your expectations in this regard.We appreciate your valuable feedback as it helps us to identify areas for improvement and enhance the overall guest experience. We hope that you will give us another opportunity to exceed your expectations on a future visit. If there's anything more we can do to make your next stay more enjoyable, please don't hesitate to let us know.Thank you once again for choosing to stay with us.Warm regards,Golden Village Lodge

10/10 (非常に良い)

Jackie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Comfortable stay in a clean room for a great price.
2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 9 日)
Dear Jackie,Thank you for taking the time to share your positive feedback with us. We are delighted to hear that you had a comfortable stay in our clean room and that you found our pricing to be great value.Providing a clean and comfortable environment for our guests is one of our top priorities, and it's always gratifying to know when we've succeeded in meeting those expectations.We appreciate your kind words and your decision to award us a perfect rating. Your satisfaction is very important to us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future.If there's anything more we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Golden Village Lodge

10/10 (非常に良い)

Yves

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Quick overnight stop. Beds were super comfy and room was warm and quiet:)
2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Yves,Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your overnight stay at Golden Village Lodge exceeded your expectations.It's wonderful to know that you found our beds to be super comfy and that your room was warm and quiet, providing you with the perfect environment for a restful night's sleep. Our team works hard to ensure that every guest feels comfortable and well-rested during their stay, so it's incredibly rewarding to receive your positive feedback.We appreciate your kind words and hope to welcome you back to Golden Village Lodge in the near future for another enjoyable stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.Warm regards,Golden Village Lodge

10/10 (非常に良い)

Erin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 2 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Erin,We would like to extend our heartfelt gratitude for your exceptional 5 out of 5 review following your recent stay at Golden Village Lodge.Your feedback is invaluable to us, and we're delighted to learn that your experience with us met your expectations. Ensuring our guests have a memorable and comfortable stay is our top priority, and it brings us great joy to know that we succeeded in providing you with a positive experience.We sincerely appreciate your patronage and the time you took to share your thoughts. Should your travels bring you back to our area, we would be honored to welcome you once again to Golden Village Lodge.Warm regards,Golden Village Lodge

8/10 (良い)

Clinton

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Pleasantly surprised. Great price. Rooms clean and updated Just at top of hill coming from East and 5 min drive to downtown Would definitely stay again
2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 6 日)
Dear Clinton,Thank you for taking the time to share your feedback regarding your recent stay at Golden Village Lodge. We greatly appreciate your input as it helps us continue to improve and provide the best possible experience for our guests.We're delighted to hear that you were pleasantly surprised by your stay with us, finding our rates agreeable and our rooms clean and updated. Your satisfaction is our utmost priority, and we're pleased to know that we met your expectations in these aspects.We also acknowledge your comment about our location, just at the top of the hill from the East and a short 5-minute drive to downtown. While we're glad this aspect was convenient for you, we're interested in learning how we could further enhance your experience in the future.Please don't hesitate to reach out to us directly with any additional feedback or suggestions you may have. We value your input and are committed to continually improving our services to better serve our guests.Thank you once again for choosing to stay at Golden Village Lodge. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Golden Village Lodge.

2/10 (非常に不満)

Chad

2024 年 3 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 24 日)
Dear Chad,Thank you for taking the time to share your feedback regarding your recent stay at Golden Village Lodge. We genuinely appreciate all forms of feedback as they help us to continually improve and enhance the experiences of our guests.We're truly sorry to hear that your experience did not meet your expectations, and we apologize for any inconvenience or discomfort you may have encountered during your stay. Your satisfaction is of the utmost importance to us, and we regret that we fell short of delivering the level of service and quality that we strive to provide.We would greatly appreciate the opportunity to learn more about your specific concerns so that we can address them effectively and prevent similar issues from occurring in the future. Please feel free to reach out to us directly at your convenience, to further discuss your experience. Your insights are invaluable to us as we work towards making necessary improvements.Once again, we apologize for any shortcomings you experienced during your time at Golden Village Lodge. We hope to have the opportunity to welcome you back in the future and demonstrate the high standards of hospitality for which we are known.Warm regardsGolden Village Lodge

10/10 (非常に良い)

Matt

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property is newly renovated, clean and convenient.
2024 年 2 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 1 日)
Dear Matt,Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you thoroughly enjoyed your stay at Golden Village Lodge.It brings us great joy to know that you found our property to be newly renovated, clean, and convenient. We take pride in maintaining high standards of cleanliness and comfort for our guests, and it's truly rewarding to see that our efforts have been appreciated.Your kind words serve as encouragement for our team to continue delivering exceptional experiences to all our guests. We hope to have the pleasure of welcoming you back soon for another memorable stay.Warm regards,Golden Village Lodge

10/10 (非常に良い)

Adrien

2024 年 2 月に 2 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 20 日)
Dear Adrien,Thank you very much for taking the time to leave us a 5 out of 5 rating following your recent stay at Golden Village Lodge. Your feedback is greatly appreciated, and we're delighted to hear that you had a wonderful experience with us.We strive to provide our guests with exceptional service and accommodations, and we're thrilled that we were able to meet your expectations during your time with us. Your satisfaction is our top priority, and we're grateful for your recognition of our efforts.If there's anything specific that you particularly enjoyed or if there are any areas where you believe we can further improve, please don't hesitate to let us know. Your feedback is invaluable to us as we continuously work to enhance the experience of our guests.Once again, thank you for choosing to stay at Golden Village Lodge. We hope to have the pleasure of welcoming you back for another memorable stay in the near future.Warm regards,Golden Village Lodge

8/10 (良い)

Shannon

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s a decent place for the price. The room was nice looking and beds seemed clean and comfy. The bathroom roll of toilet paper was almost empty upon our arrival and there was no extra roll available. After a very long drive and not much sleep the night before we were too tired to deal with it and just went extremely sparingly and just made due with what was there for the one night. There were also black hairs in the bathroom on the wall and only one extremely tiny bar of soap. This place has paper thin walls. We heard people arrive next door after we had gone to bed and we heard them again in the morning. We could hear their entire conversation as we lay in bed. Thank goodness nothing funky went on. Some more attention to detail such as leaving adequate toilet paper/soap would have made the stay better.
2024 年 2 月に 1 泊滞在
Paviからの返信 (投稿日 : 2024 年 3 月 2 日)
Dear Shannon,Thank you for taking the time to share your feedback regarding your recent stay at Golden Village Lodge. We appreciate your detailed review, as it helps us identify areas where we can improve and ensure that all our guests have a pleasant experience.We're glad to hear that you found our rooms to be nice-looking and our beds comfortable. However, we sincerely apologize for the inconvenience caused by the insufficient supply of toilet paper and soap in your room. Rest assured, we have taken note of your comments and will work diligently to ensure that our housekeeping team pays closer attention to these details in the future.We also apologize for the noise disturbance you experienced due to the thin walls. We understand how important a good night's sleep is, especially after a long drive, and we regret that this aspect of your stay did not meet your expectations. We will explore ways to address this issue to minimize disruptions for our guests.Your feedback is invaluable to us, as it helps us strive for excellence and continually improve our services. We hope that despite these issues, you were still able to enjoy your overall stay with us. If there's anything else we can do to make amends or if you have any further suggestions, please don't hesitate to reach out to us directly.We genuinely hope to have the opportunity to welcome you back to Golden Village Lodge in the future and provide you with a much-improved experience.Warm regards,Golden Village Lodge