アパートメント 3 ベッドルーム オーシャンビュー | セーフティボックス (室内)、デスク、アイロン / アイロン台、ベビーベッド
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マントラ シエラ グランドの口コミ

4.5 out of 5
マントラ シエラ グランド
22 Surf Parade, Broadbeach, QLD

口コミ

8.4

とても良い

評価 10 - 1051 件の口コミ中 460 件が非常に良い" "
評価 8 - 1051 件の口コミ中 417 件が良い" "
評価 6 - 1051 件の口コミ中 108 件が普通" "
評価 4 - 1051 件の口コミ中 52 件が不満" "
評価 2 - 1051 件の口コミ中 14 件が非常に不満" "

8.2/10

清潔度

8.2/10

スタッフとサービス

8.4/10

設備とサービス

8.2/10

施設のコンディションと設備

7.6/10

環境への配慮

口コミ

10/10 (非常に良い)

SYD84WH、東京

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
セキュキュリティーがしっかりしてる点。
2020 年 3 月に 2 泊滞在
Sincerely, Rebecca Noyes General Manager からの返信 (投稿日 : 2020 年 3 月 17 日)
Dear SYD84WH, Thank you for sharing your review. We are pleased to hear that you stay was enjoyable and that you felt safe and secure whilst staying with us. We hope to welcome you back again soon.

4/10 (不満)

宿泊されたお客様

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
とにかく部屋が汚い。家電など不良が多過ぎる。シャワーも全然出ない。
2019 年 2 月に 7 泊滞在
Kind regards, Rebecca Noyes General Managerからの返信 (投稿日 : 2019 年 3 月 12 日)
Thank you for your review and we are sorry to hear that your stay was not as you had hoped it would be. We can confirm that all apartments here at Sierra Grand are fitted with showers. Once again, we apologise for any disappointment with your stay.

10/10 (非常に良い)

コースター、東京

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
立地抜群
パシフィックフェアにも近く、カジノも歩いて行けるためとても快適に過ごすことが出来ました。 暑さのせいか部屋にゴキブリが出たのは驚きました。 他は文句の付け所はまったくありません。
2017 年 10 月に 3 泊滞在

8/10 (良い)

宿泊されたお客様

気になった点 : 清潔度
ロケーションが便利
場所は便利だがタオルの取り換えなどクリーニング全般滞在中は一度もないので全て自分で対応が必要です。部屋からの景色は絶景で素晴らしかったです。

8/10 (良い)

TOMOMI、横浜市

良かった点 : スタッフとサービス、客室の快適度
ロケーション最高でした！
トラムの乗り場にすぐ近くだし、買い物も便利でした。 Wi-Fiが無料じゃなくこまりました。

10/10 (非常に良い)

hiroshi、ブロードビーチ

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
家族旅行とサーフィン
家族で５日間３LDKに滞在。朝一だけのサーフィンを予定していました。３０階建てのの２６階に宿泊したため波のチェックは、ベランダからチェックできます。たぶん１５階以上であればチェックできると思います。海までは、歩いて７～８分掛かるため車で海の駐車場（無料）に駐車。 EVとP（無料）は、セキュリティーがしっかりしているので安全です。ボードは、いつも車の中に置いておきました。部屋は、まだ新しく綺麗です。ベットルームは、狭かったですがリビングだけで２０畳位あり快適です。キッチン広く、すべて揃っており冷蔵庫も大きいです。洗濯機乾燥機付。 場所的には、ちょっと寂しい場所になります。賑やかな場所がお好みならサーファーズがお勧めです。GCは、ハワイと違いお店が夕方になると締まります。レンタカーは、必須です。

8/10 (良い)

junjun、Japan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
オーシャンビューで快適なホテル
8月上旬にオーシャンビューの部屋に3泊しました。3部屋いずれもオーシャンビュー。ビーチから上る朝日も，夜景もきれいでした。近くにColesがあったので食材を購入し，朝はパンとソーセージに牛乳，夕食はオージービーフを満喫。食器も調理器具もそろっていたので，不自由なく調理することができました。受付のスタッフにも親切にしていただき，チェックインもチェックアウトもスムーズでした。

8/10 (良い)

Kojiro、日本, 東京都

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
まあまあ良い
全体的には良かったですが、夜中に突然停電し、スタッフを呼びましたが直してもらえず困りました。また、チェックインの際に200ドルのデポジットを要求されました。予約の時点では知らされず、困りました。また、カードで支払いましたがチェックアウト時に返してもらうことができず、あとから自動的に返って来るような説明をされましたが、ちゃんと返金されるか不安です。

8/10 (良い)

Pallavi、Maungaraki

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location, large rooms with lovely big windows. Parking was handy to have but a bit tricky with having to enter the carpark through the wrong side of the road. Wifi was extremely slow and patchy.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Andrew

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Property was fantastic. Short walk to the beach, shops, restaurants, night life. There might be some noise on Saturday nights but it's to be expected with a great area like Broadbeach I couldn't really hear it in the top floor I was at. Would highly recommend this property!
2024 年 3 月に 3 泊滞在

4/10 (不満)

Dee

グループ旅行
気になった点 : 設備とサービス
I recently booked a short 2-night stay at the Mantra Sierra Grand in hopes of enjoying a relaxing getaway. Unfortunately, my experience was not relaxing as I had hoped. The amenities I was looking forward to using during rainy weather, specifically the indoor sauna and spa, were not functioning properly and out of action. Additionally, my sleep was disrupted by government construction maintenance taking place during the early hours of the morning, from midnight to 4am. I was unaware of this issue, there was no communication from reception upon check in. I did not receieve acommunication from expedia. While I understand that this situation was beyond the hotel's control, I provided feedback on check out of my second night to the reception staff suggesting that guests be placed in rooms away from the construction noise on the opposite side of the hotel for a more restful experience. I believe that more proactive communication or notification prior to the booking stay would have been beneficial in addressing this issue and providing a better solution for guest comfort. I was disappointed that the action of no verbal communication of construction and no changing of room location. Therefore resulting a horrible experiance. I am awaiting for the hotel manager to respond to my feedback.
2024 年 3 月に 2 泊滞在

8/10 (良い)

Michael

Shower was mouly
2024 年 2 月に 8 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、施設のコンディションと設備
Great location directly opposite the light rail. Easy walking to pacific fair. Room very clean
2024 年 2 月に 4 泊滞在

4/10 (不満)

Gary W

2024 年 2 月に 3 泊滞在

10/10 (非常に良い)

ian

良かった点 : 清潔度、施設のコンディションと設備
Good value All the valued amenities
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Maryline

家族旅行
良かった点 : 清潔度、客室の快適度
2024 年 1 月に 10 泊滞在

10/10 (非常に良い)

Sabine

2024 年 1 月に 3 泊滞在

8/10 (良い)

Paul

2024 年 1 月に 2 泊滞在

2/10 (非常に不満)

Rohit

気になった点 : 清潔度、施設のコンディションと設備

8/10 (良い)

Tania

2023 年 12 月に 4 泊滞在

10/10 (非常に良い)

Rebecca

家族旅行
良かった点 : 清潔度、客室の快適度
Cleanliness
Pool area indoor facilities not cleaned regularly and eviden marks on the walls in my unit
2023 年 8 月に 13 泊滞在

8/10 (良い)

Daniel

良かった点 : 清潔度、施設のコンディションと設備
2023 年 8 月に 1 泊滞在

8/10 (良い)

Peter

カップルで旅行, グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The second bedroom had no power points near the bedhead. Had a lamp but couldnt plug it in within make a trip hazard of the supplied extension cord. We both have CPAP machines, so couldn't plug them in without creating a second trip hazard with extension cord I luckily brought with me. Pillows were too hard. One of the dining room chairs is falling apart. Everything else was modern, clean and tidy.
2023 年 8 月に 4 泊滞在

10/10 (非常に良い)

Craig

2023 年 6 月に 3 泊滞在

6/10 (普通)

Lisa

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Views were misleading. Very loud from traffic, but great location.
2023 年 5 月に 2 泊滞在

10/10 (非常に良い)

Debra

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The unit I stayed in would have been nice to have a standard lamp or table lamp. The coffee table needs a reno. Other than that, very comfortable.
2023 年 4 月に 4 泊滞在

4/10 (不満)

Dean

気になった点 : 清潔度
We stayed here in 2021 without issue but this time around it was a completely different story. Carpet was dirty, couch was dirty with stains to the point we had to place a bed sheet over it. Curtains also had big stains all over them. Overall not acceptable
2023 年 3 月に 5 泊滞在

8/10 (良い)

Jason、Cranbourne

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
It’s In a great area close to everything you could ask for We had a room that face the mountains/ Gold Coast Hwy Not good
2023 年 3 月に 7 泊滞在

2/10 (非常に不満)

Gaurav

グループ旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Over priced for property,cleaning wise is ok not upto the mark.

10/10 (非常に良い)

Chandra

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
Location , service
2023 年 1 月に 7 泊滞在

4/10 (不満)

Wayne Clem

10/10 (非常に良い)

Ben

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The three bedroom apartment we stayed in was spacious and well furnished, and we had a great view of the ocean. There is a beautiful large outdoor pool, it’s close to the beach, and there are lots of restaurants and bars within walking distance.

10/10 (非常に良い)

Karen

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Pool perfect temperature Want to live here 😊 moving soon …. I think it was Eve on reception brilliant throughout the whole stay nothing was to much trouble. She was excellent in every aspect 😊 valuable staff member
2022 年 9 月に 2 泊滞在

6/10 (普通)

Denise

家族旅行
良かった点 : 設備とサービス
気になった点 : 清潔度
The glass doors in the balcony were so dirty we could not see the view outside and you could hear the noise from the street. Also, there was no body soap on the shower, cleaner forgot to fill it up. However, the pool was very nice and warm and distance to the Pacific Fair and restaurants was walkable which was great.
2022 年 9 月に 2 泊滞在

8/10 (良い)

Mark

2022 年 4 月に 3 泊滞在

6/10 (普通)

Tracey

家族旅行
良かった点 : 設備とサービス
Common areas are nice, some minor maintenance needed. Staff friendly and helpful. Apartments are all individually owned, so hit and miss what you get. Ours was well stocked in terms of cutlery and crockery, but the apartment itself was tired and while the floors and beds were clean, the oven, A/C grills, washing machine, dishwasher were all slightly grim. Shower was either cold or no pressure, friendly staff attempted to rectify promptly, but the results were minimal. Overall, pleasant stay. Didn’t expect any more for the money we paid.
2022 年 4 月に 7 泊滞在

10/10 (非常に良い)

Annette

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Perfect location, views from the room are spectacular. Room was clean and very spacious and bed was very comfortable.
2022 年 4 月に 4 泊滞在
Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2022 年 4 月 19 日)
Dear Annette, Thank you for the outstanding review, we are thrilled that you had a fantastic stay with us! We must agree, the views from our ocean view apartments are spectacular especially with these stunning Autumn sunrises we are currently experiencing. We hope to welcome you back for another great stay with us again soon.

8/10 (良い)

Rachael

カップルで旅行, グループ旅行
良かった点 : 清潔度
Great spacious apartment but the air conditioning doesn’t work properly and was hot at night when sleeping . Some of the sliding doors need some maintenance so you can open for air flow.
2022 年 4 月に 2 泊滞在
Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2022 年 4 月 19 日)
Dear Rachael, Thank you for sharing your review on your recent stay at Mantra Sierra Grand. We are pleased that your overall stay was an enjoyable one and appreciate you bringing the maintenance items to our attention. Please be assured that these areas have been actioned. We hope to have the opportunity to welcome you back again in the future.

8/10 (良い)

GIULIO

グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
For a 6 bedded apt there were not enough towels other than that it was freshly furnished and painted with wonderful views
2022 年 1 月に 1 泊滞在
Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Giulio, Thank you for taking the time to write to us about your experience at Mantra Sierra Grand. We are so pleased to hear that your overall stay was an enjoyable one and you were able to enjoy the breathtaking views from your apartment. We can confirm that additional towels for rooms and for use at the pool area are available at reception. We thank you again for sharing your review and we hope to welcome you back again in the near future.

10/10 (非常に良い)

Carmelina

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The furnishings of the room we were first allocated to was not fitting with the price we paid for our accommodation. The leather couch was cracked and worn. The shower had grime. There was a small basin with hardly any bench space. There was a king bed and rollaway for a three person stay. The hotel reception kindly upgraded our room to a larger, clean room and we were very satisfied with the modern furnishings. The room was well appointed with laundry and kitchen facilities, two bathrooms, a king bed and two single beds also another seating area with a sofa bed, a further lounge area, dining area and balcony with table and chairs. We had a very comfortable and pleasant stay. As we had a late checkout reception gave us an 11:00 checkout from our room and also allowed us to use the indoor and outdoor pool facilities for the day and we were able to drop off the key in the security deposit box. This was fantastic as we had an evening departure. It allowed us to utilise the day with our children. We would definitely return to the Mantra Sierra Grand as it suited our needs and they were most helpful in accommodating our needs.
2022 年 1 月に 2 泊滞在
Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2022 年 2 月 22 日)
Dear Carmelina, Thank you for taking the time to tell us about your experience at the Mantra Sierra Grand Broadbeach. I am sorry to hear of your disappointment in your first allocated room however I am happy to read that staff were able to take swift corrective action to ensure your next room met your holiday needs and created a wonderful and memorable stay. We are so pleased you left with a positive impression of our beautiful resort and we sincerely look forward to welcoming you back when you next visit the Gold Coast.

10/10 (非常に良い)

susan

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
Property was great overall Staff we’re nice Bathroom could do with an upgrade in apartment Key collection lacked instruction for pick up.
2022 年 1 月に 2 泊滞在
Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2022 年 1 月 27 日)
Dear Susan, Thank you for posting your review from your recent stay with us at Mantra Sierra Grand. It is great to hear that you had a wonderful stay with us. We are pleased to share that we are currently in the process of refurbishment with many of our units recently undergoing some wonderful upgrades with truly stunning results. As with any refurbishment program this is completed at one room at a time and we have many more units scheduled to undergo upgrades this year. We hope to welcome you back for another great stay with us again.

8/10 (良い)

Mrs E

家族旅行
良かった点 : 清潔度
The Sierra Grand is close to the beach and close to Pacific Fair Shopping center. It’s in an excellent position. The staff were accommodating when we needed a later checkout.
2022 年 1 月に 3 泊滞在
Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2022 年 1 月 27 日)
Dear Mrs E, Thank you for sharing your review on your recent stay with us at Mantra Sierra Grand. We are pleased to hear that our central location was suitable for your holiday needs and that your stay with us was an enjoyable one.

4/10 (不満)

Matilda

カップルで旅行
良かった点 : 施設のコンディションと設備
Overall stay was nothing special. Our room wasn't cleaned the entire stay, towels weren't changed. The pool and spa was very average and the rooms need updating. The shower was soo grimy and the spa was very uncomfortable. If you're looking for average accommodation, stay here. If you're looking for a nicer stay I would go elsewhere.
2021 年 11 月に 5 泊滞在
Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2021 年 12 月 23 日)
Dear Matilda, Thank you for taking the time to provide feedback following your recent stay here on the Gold Coast.I am sincerely sorry that we seemed to have fallen short in some areas surrounding your stay. I assure you these have been addressed with all Managers, to ensure this was an isolated occurrence. Due to the fully self-contained nature of our apartments, our units are not serviced daily and therefore the amenities supplied are to help get your holiday started on the right track. We can however confirm that should you require any additional supplies, we are more than happy to provide these from reception complimentary. Once again, I am sincerely apologise for any disappointed with your stay and we do hope to have the opportunity to welcome you back and restore your faith in our beautiful resort here at Mantra Sierra Grand.

10/10 (非常に良い)

ronald

2021 年 10 月に 1 泊滞在
Yours Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2021 年 10 月 29 日)
Dear Ronald, Thank for the 10/10 rating! We are thrilled that your stay with us was an enjoyable one and we look forward to the opportunity to welcome you back in the near future.

10/10 (非常に良い)

Alastair

良かった点 : 清潔度、客室の快適度
Great place
Great place, great location , I would stay again!
2021 年 9 月に 1 泊滞在
Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2021 年 10 月 29 日)
Dear Alastair, Thank you for taking the time to share your great review! We are so pleased that your stay with us was well enjoyed and we can't wait to welcome you back again soon!

8/10 (良い)

Teresa

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
No free Wi-fi!! Like, what year are we in? 2001 or 2021??
2021 年 9 月に 2 泊滞在

8/10 (良い)

Katrina

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Very centrally located in Broadbeach, walking distance to beach, restaurants, shopping, trams. Apartment was huge and perfectly suited for us.
2021 年 9 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

カップルで旅行, グループ旅行
良かった点 : 設備とサービス、施設のコンディションと設備
It was a good stay. Close to Dracula’s, the casino and Pacific Fair and heaps of restaurants. Only problem when booking was we ordered two rooms but they couldn’t put them near each other. Or even close. 24 floors apart.
2021 年 6 月に 2 泊滞在

6/10 (普通)

宿泊されたお客様

Close to Pacific Fair
2021 年 4 月に 5 泊滞在
Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2021 年 5 月 20 日)
Thank you for taking the time to share your review. We are so pleased that the central location of our property fitted in perfectly with your holiday needs. We hope to welcome you back again soon.

8/10 (良い)

Quinn

グループ旅行
良かった点 : 清潔度、客室の快適度
Mantra Sierra Grand Long Weekend Getaway
3 bedroom apartment was spacious and beds were very comfortable. Restaurants at Broadbeach all within walking distance as well as Casino and Shopping Mall. Nice big balcony and staff were very friendly and professional. Great location for what we planned to do for the weekend. The hall way had a very strong curry smell I assume from the Indian Restaurant downstairs but this didnt really come into the actual room. Would return so overall a good experience.
2021 年 4 月に 2 泊滞在
Sincerely, Rebecca Noyes General Managerからの返信 (投稿日 : 2021 年 5 月 24 日)
Dear Quinn, Thank you for taking the time to leave us your post-stay feedback! I am glad you enjoyed our central location and found our teams friendly and helpful. It is great to hear that you found your room to be spacious and comfortable and were able to enjoy those stunning Gold Coast views from your balcony. We look forward to hosting your next holiday when visiting the Gold Coast.