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シェブロン ルネッサンス プライベート アパートメンツの口コミ

4 out of 5
シェブロン ルネッサンス プライベート アパートメンツ
23 Ferny Avenue, Surfers Paradise, QLD

口コミ

8.0

とても良い

評価 10 - 262 件の口コミ中 116 件が非常に良い" "
評価 8 - 262 件の口コミ中 75 件が良い" "
評価 6 - 262 件の口コミ中 37 件が普通" "
評価 4 - 262 件の口コミ中 22 件が不満" "
評価 2 - 262 件の口コミ中 12 件が非常に不満" "

8.0/10

清潔度

8.4/10

スタッフとサービス

8.4/10

設備とサービス

7.8/10

施設のコンディションと設備

8.0/10

環境への配慮

口コミ

8/10 (良い)

Roh

2023 年 5 月に 2 泊滞在

4/10 (不満)

Akio

グループ旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 10 月に 3 泊滞在
Chrisからの返信 (投稿日 : 2019 年 11 月 4 日)
Thank you for your review

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 3 月に 4 泊滞在

10/10 (非常に良い)

Shoko

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
最高です。
最高の立地です。個人のアパートを貸し出す会社が管理しており、予約をすると管理会社から英語のメールが入ります。チェックインの1時間前に電話で到着時間を伝えて、担当者がエントランスに来るので部屋でチェックインの手続きをします。朝早く着いたので10時半からチェックインしてもらえました。 4泊しましたが、滞在中はタオル取り替えや掃除は入りません。シャンプーは小さな物が一人ひとつづつ有りましたがリンスは購入しました。 30階の海の見える2ベッドルーム、リビングもキッチンも綺麗で最高でした。 日本人なら英語力が必要ですが、担当者は親切で丁寧ですし、レンタカー借りても駐車場あります。価格も信じられないくらいにお得で、次も利用したいです。 サーファーズパラダイスの中心に近く、ショッピングセンターとコールズの真上のユニットで、立地最高でした。
2019 年 2 月に 4 泊滞在
Gold Coast holiday servicesからの返信 (投稿日 : 2019 年 3 月 3 日)
Hi Shoko, kindly translate for us the text into English. regards,

10/10 (非常に良い)

KYOKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
快適なレジデンス
個人のオーナーからお借りした部屋は、広いリビングダイニングに２ベット２バスルームで快適に過ごすことができました。 階下にはショッピングモールがあるので、スーパーで食材を買って朝・夜は自炊をしました。 今回使用しませんでしたが、６階ののプールエリアも広く、砂が引き詰められビーチを感じさせる作りで素敵でした。 退出する際には、ごみをかたずけ、きれいに掃除をして部屋を出ます。 海外で生活をする感覚で利用するのにおすすめです。
2018 年 8 月に 3 泊滞在
GCHS Teamからの返信 (投稿日 : 2018 年 9 月 5 日)
Thank you for your review! We hope to see you again

10/10 (非常に良い)

MISAKI、船橋

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Greatest Condominium on GoldCost
急なレイトチェックインでしたが、良く対応してくれました。ロケーションも最高！コンドミニアム内にはプールやジムがあり、下に降りると直結でスーパーやレストランなどがあります。 小さな遊園地も近くにありますし、Cavill Aveにも5分で歩けます。 部屋もとても広くて、2家族で利用できますし、料理もできるので、子連れにも楽です。 タオルは備えてありましたが、Condominiumなので清掃はありません。 快適なので、次回も利用したいです。 ありがとうございました。
2018 年 7 月に 6 泊滞在
GCHS Teamからの返信 (投稿日 : 2018 年 9 月 5 日)
Hi Misaki We are so happy to hear that you enjoyed your stay with us. Please be sure to contact us again on your next trip as we would be delighted to have you stay. Safe travels

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2018 年 7 月に 6 泊滞在
Claireからの返信 (投稿日 : 2018 年 8 月 10 日)
Thank you for your review! We hope to see you again soon.

6/10 (普通)

John

家族旅行
良かった点 : 清潔度
Unfortunately for a property of it's type and cost we were disappointed. We were presented with a main toilet that didn't work properly and missing a lock on the door, a blocked bathtub drain and insufficient basic items in the kitchen and living areas such as a water jug and cushions, amongst others. When added to the internet service being down for 3.5 days and told to deal directly with the provider, where we were basically ignored, and a ground level that was very smelly for our entire 10 day stay it made for a disappointing accommodation where we'd be reluctant to return to. Thankfully, the Qld weather and great view from the 37th floor meant we enjoyed our holiday nonetheless.
2023 年 12 月に 10 泊滞在

10/10 (非常に良い)

Sandra

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Location was amazing, definitely will stay here again. We had to pick up keys from another place which was odd and inconvenient as there was no reception. Apart from that, place was amazing and would definitely recommend 👌.
2023 年 10 月に 7 泊滞在

4/10 (不満)

Yuet

小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
we had no extra towel for 7 th person and blow up bed
2023 年 9 月に 3 泊滞在

6/10 (普通)

JAMES

カップルで旅行
excellent views, property dated, chipped tiles, stained carpets, bedroom tv not working, comfy suite but stitching open in 2 places, odd drinking glasses, and tin opener that did not work, old stains around bottom of shower glass, but nice strong pressure on shower itself, lifts worked well, disappointed on arrival, had to go to agency for keys and as the office was closed , had to phone for the password for a lock box and was not allowed password until I paid 300 dollars security this could have been done on booking the apartment and not left until we arrived and no reception on site, very poor service.
2023 年 8 月に 14 泊滞在

10/10 (非常に良い)

SAMER

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Nice experience
2023 年 6 月に 2 泊滞在

10/10 (非常に良い)

Lynda

良かった点 : 清潔度、客室の快適度
Great location
I love the convenience of the location of Chevron apartments and that it is a secure property with easy access. It was so handy to shops, restaurants and the beach. A quick tram ride to the casino was enjoyable as well.absolutely loved the views as well.
2023 年 6 月に 2 泊滞在

8/10 (良い)

Philippus

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Good place to stay, Would gladly recommend to anyone looking for a place to stay in the Gold Coast
2023 年 6 月に 5 泊滞在

10/10 (非常に良い)

Sanea

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Been there before best location, close to everything
2023 年 5 月に 5 泊滞在
Receptionからの返信 (投稿日 : 2023 年 5 月 16 日)
Thank you for your positive feedback we appreciate it, we hope to see you again in the future.

8/10 (良い)

Melissa、Loxton

カップルで旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度
The room we had was old and dated. The location was perfect we were on the 34th floor the view was amazing, but with the balcony at that hight I was scared that my kids would fall over the edge. The car park instructors were not sent to us until I called the property, this made the check in process awful after a long day of travel with a baby that just wanted to get out the car. Would I stay here again… yes the location was amazing… no if you have small children. Although there was some minor childproofing on the doors.
2023 年 4 月に 4 泊滞在
Receptionからの返信 (投稿日 : 2023 年 5 月 16 日)
Thank your feedback, I am sorry for the inconvenience. We hope to see you in the future.

10/10 (非常に良い)

Elie

家族旅行
良かった点 : 清潔度、客室の快適度
2022 年 12 月に 5 泊滞在

4/10 (不満)

Megan

家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
We had stayed here years ago and since then it has gone down hill. One of the sliding doors was broken on arrival. The vent for aircon was filthy and the dryer filter was so full it was over flowing . The toilets stank like they had not been cleaned. Spider webs in the corners of the bedroom

10/10 (非常に良い)

Vivienne

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Amazing location. Amazing amenities coastal letting co did their best despite no follow up emails.
2022 年 10 月に 3 泊滞在

6/10 (普通)

Megan

家族旅行
良かった点 : 清潔度、設備とサービス
I loved that there are four lifts so entry and exiting was not an issue. The pool areas were vast and amazing and clean. Having a shopping centre below is very convenient.
2022 年 9 月に 6 泊滞在

6/10 (普通)

Hsin-I Jack

家族旅行
良かった点 : 清潔度
The entrance method wasn't clear and need to be updated for the future customer. The bed was too soft in the guest room and just like a water bed...
2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

Mary

2022 年 9 月に 4 泊滞在

6/10 (普通)

宿泊されたお客様

家族旅行
Underwhelming
While we loved the location and the complex facilities, we were dissapointed in several other aspects of our stay. There were very loud and extremely distruptive renovations to the building including a jackhammer. We were never advised these works were going to be undertaken during our stay. Overall the apartment was a bit run down and underwhelming with several things either not working or failed during use. Would not stay here again or recommend.
2022 年 8 月に 4 泊滞在

6/10 (普通)

Abbi

2022 年 6 月に 4 泊滞在

8/10 (良い)

luke

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
great
2022 年 5 月に 3 泊滞在

8/10 (良い)

Balin

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Excellent location, walking distance to everything, supermarket and pharmacy at the bottom of complex. Large apartment and great pools. Could definitely benefit from some maintenance and a deep clean. But would stay again just for location.
2022 年 5 月に 7 泊滞在

10/10 (非常に良い)

Achol

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Great location, safe, lots of activities in the apartment and wonderful views.
2022 年 4 月に 3 泊滞在

8/10 (良い)

Melinda

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was clean and the view is amazing. Convenient walking distance to shops, eateries, public transports (tram) and sights. All together, a very pleasant experience.
2022 年 4 月に 2 泊滞在

4/10 (不満)

Youssef

家族旅行
気になった点 : 清潔度、設備とサービス
Washing machine was so noisy and jumping, when i levelled it the amount of dirt underneath was outrageous, dirty around all edges, bed side table lamps full of dust, i think whoever did the cleaning vaccumed only the visible areas and cleaned the bathrooms, kettle and toaster are in really bad shape and usually the kitchen is missing so many things and odd utensils, i have rented there before and it wasn't like that
2022 年 4 月に 5 泊滞在

6/10 (普通)

Melissa

気になった点 : 清潔度
I found the apartment a great size & beautiful views but was very disappointed in the lack of cleanliness & found i needed to clean it myself on arrival also the beds were very uncomfortable & painful on my back
2022 年 3 月に 7 泊滞在

6/10 (普通)

Adam、West Melbourne

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2022 年 3 月に 4 泊滞在

8/10 (良い)

Christina Ellen

小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The room needed beach towels available, as we couldn’t hire any to use at the pool. Also staples such as tomato sauce, salt, pepper, vegemite and peanut butter would be good for people travelling from interstate
2022 年 2 月に 3 泊滞在

8/10 (良い)

Wendy

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度
Overpriced on hotels.com
Nice apartments close to everything. Bathroom had mould which should be cleaned its a health hazard. Overpriced on Hotels .com and they refuse to price match on agoda sick of sending loads of e-mails both on the day I booked and up intil yesterday.
2022 年 2 月に 3 泊滞在

2/10 (非常に不満)

Jannah

気になった点 : 清潔度、施設のコンディションと設備
2022 年 1 月に 6 泊滞在

2/10 (非常に不満)

George

気になった点 : 清潔度、施設のコンディションと設備
2022 年 1 月に 7 泊滞在

2/10 (非常に不満)

Rheearn

カップルで旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Unfortunately our experience in your apartments has been extremely unsatisfactory there have been multiple issues in terms of cleanliness and hygiene. - Ensuite bathroom sink had blood over the outside of it which must have been from the previous occupants. - Non of the bathroom fans work as they are blocked with so much mould and dust it looks disgusting and is so in hygienic. - We have had cockroaches in the kithchen, bathrooms and even in our BEDS! - we went to use the hair dryer and it sparked in our hands and tripped the whole apartment which is EXTREMELY dangerous! We are absolutely horrified with the state of this apartment we were given we have to clean it better ourselves then when it was given to us which is a real shame as we were really looking forward to staying with you guys. We paid a lot of money for this 5 days stay and I would like my money back as this apartment was appalling and sorry but we are not paying money for something like this is was horrific! I have taken photos of all the issues listed above and I am happy to send them all through if you need proof of what has been going on.
2021 年 12 月に 5 泊滞在

2/10 (非常に不満)

stacey

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
Found used Condom in a bedside drawer along with other cleanliness issues. My young son touched it not knowing what it was. Management failed to come back to us in a timely fashion and we are still awaiting a response today.
2021 年 11 月に 4 泊滞在
Emilyからの返信 (投稿日 : 2021 年 12 月 7 日)
Hello Stacey, Thank you for providing your feedback. We are sorry to hear you did not have an enjoyable experience at our property, we do invite you to contact us directly to discuss this further.

8/10 (良い)

Trudi

2021 年 11 月に 2 泊滞在

10/10 (非常に良い)

Paul

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2021 年 11 月に 3 泊滞在

8/10 (良い)

Rebecca

家族旅行
Great location
2021 年 11 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2021 年 12 月 7 日)
Thank you for providing your feedback Rebecca, pleased to hear that you enjoyed the beautiful location!

2/10 (非常に不満)

Demi

気になった点 : 清潔度、客室の快適度
2021 年 11 月に 2 泊滞在
Emily からの返信 (投稿日 : 2021 年 11 月 10 日)
Hi Demi, Sorry to hear you did not enjoy your stay with us. I do invite you to contact us directly so that any issues you experienced can be rectified.

10/10 (非常に良い)

Julie

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度
2021 年 10 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2021 年 10 月 12 日)
Hi Julie Thank you for your excellent review! We are so pleased to hear that you enjoyed your stay

6/10 (普通)

Michelle

家族旅行
良かった点 : 設備とサービス
The location was great and the views beautiful and convenient for what we needed. The following things were disappointing. 1. The floorboards had air pockets throughout the whole area really making the floating floorboards 'float'. Some areas were sticky when walking on them. 2. When using the cooktop, we tried to pull out the range hood. Very sticky to pull out. Once having a closer look, the sliding track and the hood was so full of fat and grease. Tried wiping up with paper towels but would need to be cleaned properly with hot water and degreaser. Not only was it difficult to pull out but a little off putting while trying to prepare food. Otherwise, fixing those issues would certainly make the stay more comfortable.
2021 年 9 月に 3 泊滞在
Emilyからの返信 (投稿日 : 2021 年 10 月 6 日)
Hello Michelle, thank you for providing your feedback on your stay. I am pleased to hear you loved the views from our apartment. I do apologise for the issues you experience throughout, and have ensured that these have been rectified for future.

10/10 (非常に良い)

Sarah

良かった点 : 清潔度、客室の快適度
2021 年 9 月に 3 泊滞在
GCHSからの返信 (投稿日 : 2021 年 9 月 29 日)
Hi Sarah Thank you for your great review. We are so pleased you enjoyed your stay with us, and we hope to see you again

10/10 (非常に良い)

Nicole

2021 年 7 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
everything was in walking distance
2021 年 6 月に 3 泊滞在

2/10 (非常に不満)

Matarai

家族旅行
良かった点 : 清潔度、客室の快適度
GOLD COAST HOLIDAY SERVICE SHOULD BE ASHAMED.
GOLD COAST HOLIDAY SERVICES WHO HOTELS.COM booked our hotel in with instead of MANTRA should honestly remove this company from your services. Our room power was disconnected and we called GOLD COSST HOLIDAY SERVICES were absolutely rude to my wife and I we called the company to advise them of what’s happened and no help was given to my family. In regards to why the power was disconnected the customer service contact and manager were very rude and also laughing at my wife and I explaining that we have no power and my kids were also very scared sitting in the dark for 5 hours before we got a call back from anyone. The manager from GOLD COAST HOLIDAY SERVICES disconnected the call and told us that they couldn’t help us and we’re laughing at the situation we were in. The male customer service rep was refusing to hear my concern and laughed at me while I was on the phone and then disconnected the call. My kids were crying due to being in the dark and he laughed and said that we can’t help. I then advised him to please help me and once again he disconnected the call this company should be absolutely ashamed of there actions I want this company GOLD COAST HOLIDAY SERVICE to be accountable for there actions and there unprofessionalism needs to be addressed. MANTRA STAFF AT CHEVRON were awesome Elizabeth and the team went over and beyond to accommodate my family and I. GOLD COAST HOLIDAY SERVICE should honestly be ashamed of how they made my family and I feel ESPECIALLY MY CHILDREN.
2021 年 5 月に 3 泊滞在
Emilyからの返信 (投稿日 : 2021 年 6 月 2 日)
HI Matarai Thank you for your feedback. It is disappointing to hear about your experience, as when the power went out, security was sent up to your apartment to rectify this issue immediately, it was certainly not 5 hours later. I find it extremely hard to believe that a man was laughing at you, as it was me, a lady who spoke to you on the phone for no longer than 15 seconds, to inform you that we were sending somebody up, and to apologise for the inconvenience.

10/10 (非常に良い)

宿泊されたお客様

2021 年 4 月に 2 泊滞在
Emilyからの返信 (投稿日 : 2021 年 6 月 2 日)
Thank you for your review!

4/10 (不満)

Freedom Adventures

出張
気になった点 : 清潔度
Cleanliness a disappointment
We are a disability provider and requested 3 rooms near each other. . . We were given 2 rooms in 1 tower 8 floors apart and 1 room in a totally different tower. This made it very difficult for workers to access clients so if this had of been communicated to us prior to arrival we could have made alternative arrangements. On checking in to the room the floors were filthy in all 3 apartments . . .our feet were black within minutes of taking our shoes off. . . Their were beads on the floor and crumbs, cockroaches, chairs filthy from previous guests, vinyl and felt from lounges peeling off. . . Just extremely poor housekeeping all round. We pushed 2 beds together for 1 of our clients and it looked like it had not been cleaned under there for a long time and we could go on and on but I’m sure you get the picture. To say we were disappointed for the $6000+ we had paid for 3 rooms for 8 nights is an understatement. The handyman did his best by sending a cleaner up after my husband showed reception some photos of the room and my feet and we did eventually get toilet paper for every bathroom. On a positive note we did get ocean views for 2 out of 3 of our apartments. Sadly one of them missed out on our request which we weren’t notified about until we walked into our room. When using the parking system make sure when you approach the garage door you place your tag under the Red Cross on the roof above you and the garage roller door will lift automatically no problem.
2021 年 4 月に 8 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
2021 年 4 月に 7 泊滞在
Emilyからの返信 (投稿日 : 2021 年 6 月 2 日)
Thank you for your review!