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Reviews of Holiday Inn Express Gloucester - South, an IHG Hotel

3 out of 5
Holiday Inn Express Gloucester - South, an IHG Hotel
Waterwells Business Park Quedgeley, Gloucester, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 469 out of 1001 reviews" "
Rating 8 - Good. 400 out of 1001 reviews" "
Rating 6 - Okay. 88 out of 1001 reviews" "
Rating 4 - Poor. 29 out of 1001 reviews" "
Rating 2 - Terrible. 15 out of 1001 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

ANTON, Oslo

Stayed 1 night in May 2024
Response from Hotel Operations Manager on May 21, 2024
We appreciate your kind words, Anton.We hope your next stay is just around the corner.All the best, Charmaine -

8/10 Good

Cameron

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We liked the breakfast, it was really good. We liked the location, close to Waterwells Park and Ride. We liked the staff , very polite and accommodating. Not too keen on the bed , too small. Not too keen on the top bed cover , too small.
Stayed 5 nights in Apr 2024
Response from Hotel Operations Manager on May 7, 2024
Thanks for the review.We take pride in the quality of our food and hope that we can continue delivering great-tasting meals. It's good to know that our location was handy for your trip.The team will be happy to see they made a good impression.All the best,Charmaine

10/10 Excellent

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t fault and staff were very friendly
Stayed 2 nights in May 2024
Response from - Hotel Operations Manager on May 6, 2024
Thanks for your 5/5 rating, Alan.We hope to see you again soon!All the best, Charmaine

8/10 Good

Peter

Stayed 1 night in Apr 2024
Response from HOM on May 14, 2024
Peter, thanks for the amazing rating. We hope to see you again and All the best, Charmaine - Hotel Operations Manager.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a walk in shower which I had asked for. The bed was the right height. Normally they are too high. And it was a four minute drive to my Grandson's house.
Stayed 3 nights in Apr 2024
Response from Hotel Operations Manager on Apr 8, 2024
Thanks for the review, Margaret.We're pleased to read that you had a lovely time at our location!All the very best,Charmaine

10/10 Excellent

Khalil

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean quiet friendly & helpful stsff
Stayed 1 night in Mar 2024
Response from Hotel Operations Manager on Mar 25, 2024
Thanks for the lovely review!All the very best,Charmaine

6/10 Okay

Chris

Business traveler
Liked: Cleanliness, staff & service
An ok experience. Nothing amazing…room was clean if quite tired. I think it’s the situation of the hotel that turned me off a bit. Beside a dual carriageway. But then again this isn’t a holiday hotel despite what the name suggests…quite expensive for the quality. Cheaper hotels elsewhere in town that are probably slightly nicer.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 18, 2024
Thanks for the review and feedback, Chris.We're pleased to read that you found your room to be clean.We hope to welcome you back with us again soon.All the very best,Charmaine

8/10 Good

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Mar 14, 2024
Thanks for the review and feedback, Steven.All the best,Charmaine

4/10 Poor

Mrs LV

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Placed in a room that was adjoining to another as a couple. The noise was awful, we could hear the next room snoring all night, had very little sleep. Why put us in there? A family staying there at the same time had said they couldn't manage to get an adjoining room!
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review!Please know that our team are available 24/7 to help with any issues that might happen during your stay. All the very best,Charmaine

8/10 Good

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing. Friendly and polite. Great location for events at Elmore Court.
Stayed 2 nights in Mar 2024
Response from Hotel Operations Manager on Mar 12, 2024
Thanks for the review!We're so pleased to hear that you found our team, amazing, friendly and polite!All the very best,Charmaine

6/10 Okay

Naomi

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Mar 1, 2024
Thanks for the review and feedback, Naomi.All the very best,Charmaine

10/10 Excellent

Chantelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay very friendly and helpful Staff
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the lovely review!All the best,Charmaine

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the review.All the best,Charmaine

6/10 Okay

Osea

Traveled with family
Liked: Cleanliness
Short stay
Location is perfect,near Kingsholm stadium and a lovely bar next to the hotel. Staff were friendly, however,service during breakfast was rather slow. Shower in our room was not working well, very little water coming out.
Stayed 1 night in Feb 2024
Response from Hotel Operations Manager on Feb 22, 2024
Thanks for the review and feedback, Osea.We're pleased to hear that you enjoyed your stay and appreciated our hotel's location!All the very best,Charmaine

10/10 Excellent

Chantelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and helpful staff a very clean and nice room
Stayed 3 nights in Feb 2024
Response from Hotel Operations Manager on Feb 27, 2024
Thanks for the lovely review!All the best,Charmaine

8/10 Good

Ralph

Business traveler
Liked: Cleanliness, staff & service, amenities
Clean, well maintained standard rooms, excellent breakfast buffet - however only one, non-functional lift in a three floor hotel isn't a good look.
Stayed 2 nights in Feb 2024
Response from Hotel Operations Manager on Feb 5, 2024
Thanks for the lovely review, Ralph!We're so pleased to hear that you enjoyed your room and found our breakfast buffet, excellent!Our maintenance team are aware of the situation and handling it!All the best,Charmaine

8/10 Good

Damien

Business traveler
Liked: Cleanliness, staff & service, room comfort
Friendly and clean
Friendly staff and clean rooms. Minimal door slamming due to the soft closers which was appreciated. Will be staying again.
Stayed 2 nights in Jan 2024
Response from Hotel Operations Manager on Feb 1, 2024
Thanks for the review and feedback, Damien!We're pleased to hear that you found our team, friendly and our rooms, clean!We can't wait to be able to welcome you back with us again soon.All the best,Charmaine

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from HOM on Jan 22, 2024
Wow, 5-stars! Thanks so much, Ian. We hope to welcome you back and All the best, Charmaine - Hotel Operations Manager.

10/10 Excellent

Richard

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 9, 2024
Thanks for the review, Richard!We appreciate it!All the best,Charmaine

10/10 Excellent

Leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, comfortable and quiet room, friendly, efficient staff and delicious breakfast .
Stayed 1 night in Jan 2024
Response from Hotel Operations Manager on Jan 8, 2024
Thanks for your top marks, Leanne.All the best, Charmaine -

10/10 Excellent

trevor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 4, 2024
Thanks for the perfect rating, Trevor.All the best, Charmaine -

8/10 Good

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were friendly and helpful. Everything was like clockwork. A very smooth experience. Just like it should be.
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Jan 4, 2024
We appreciate your kind words, Mark. Hoping to see you again soon. All the best, Charmaine -

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay. Only complaint the dull lights in room
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 4, 2024
Norma, thanks a bunch for the kind words.All the best, Charmaine -

8/10 Good

Melony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adequate accommodation with clean comfortable bed
I stayed overnight twice, to and from Cornwall and Manchester and found the hotel adequate. Staff were generally helpful and friendly. The room itself was fairly basic but had a clean, comfortable bed. It was quite noisy though and i could hear guests in the hallway, adjoining rooms and even the rooms opposite. Breakfast was good with a variety of choices. Located close to the M5 with a good choice of places to eat and shop nearby. Fantastic pub just down the road which served a wonderful carvery!
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Jan 4, 2024
We're grateful for the feedback, Melony.We can't wait for you to visit us again.All the best, Charmaine -

10/10 Excellent

Marlene

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Marlene, your lovely feedback is welcomed!All the best, Charmaine -

8/10 Good

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
fine for a short stay
we stay here quite often and always good value for a brief visit
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Jane, thanks for taking the time to leave a review.All the best, Charmaine -

10/10 Excellent

Melony

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Melony, thanks for the charming review.All the best, Charmaine -

8/10 Good

Andrew

Very clean and tidy and a good choice for breakfast
Stayed 2 nights in Dec 2023
Response from Hotel Operations Manager on Dec 21, 2023
Thank you for the review and feedback, Andrew! We appreciate it!All the best,Charmaine

10/10 Excellent

Sian

Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 21, 2023
Thanks for the review, Sian!We really appreciate it!All the best,Charmaine

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Wow, 10/10! Thanks so much,Best wishes, Charmaine -

10/10 Excellent

Garfi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 29, 2023
Garfi, thanks for your review of our hotel.Best wishes, Charmaine -

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from - Hotel Operations Manager on Dec 29, 2023
Thanks for the amazing review.Best wishes, Charmaine

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Hotel Operations Manager on Dec 12, 2023
Thanks for the review, Randall!All the best,Charmaine

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Nasty breakfast
Really hated the breakfast. Please make it better. No options for vegetarians for hot food
Stayed 3 nights in Dec 2023
Response from Hotel Operations Manager on Dec 11, 2023
Thank you for the review, we appreciate you taking the time to do so.We're sorry to hear that you didn't have a great breakfast service.We do have vegetarian items such as sausages available upon request either the night before or during service, if done during service it should take around 10-15 minutes.All the very best,Charmaine

6/10 Okay

Tiana, Robins Afb

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Response from Hotel Operations Manager on Dec 29, 2023
Tiana, thanks for the recommendation.Best wishes, Charmaine -

10/10 Excellent

Justine

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Dec 19, 2023
Thanks for the review!All the best,Charmaine

10/10 Excellent

Alison

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for our needs
Stayed 2 nights in Nov 2023
Response from Hotel Operations Manager on Nov 28, 2023
We're so pleased to hear that you enjoyed your stay with us and we hope to be able to welcome you back with us again soon! All the best,Charmaine

10/10 Excellent

Gordon

Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 27, 2023
Thank you for the review, Gordon.We appreciate it.All the best,Charmaine

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 20, 2023
Thanks for the review, John!All the best,Charmaine

10/10 Excellent

Steven

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice comfortable hotel
Great hotel, comfortable large room, warm and cosy. Limited choice for food which is not unusual for Holiday Inn Express but the menu is very limited. Staff were pleasant and helpful and breakfast was basic but OK.
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 16, 2023
Steven,Thank you for your review and feedback.We're glad to hear that you enjoyed your stay with us and loved our room as well as our fantastic team and breakfast service.We hope to be able to welcome you back with us again soon.All the best,Charmaine

6/10 Okay

Michael

Convenient for meetings with Family
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 16, 2023
Thank you for your review, Michael.We really appreciate it.We hope to be able to welcome you back with us again soon.All the best,Charmaine

8/10 Good

Guest

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and dark in room with comfortable bed. Good shower
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 14, 2023
Thank you for your review, we really appreciate it.All the best,Charmaine

10/10 Excellent

Archie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Hotel Operations Manager on Nov 13, 2023
Thank you for the review, Archie.We really appreciate it.All the best,Charmaine

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Nov 3, 2023
Thanks for the review, James!We really appreciate it.All the best, Charmaine - Hotel Operations Manager

10/10 Excellent

LENKA

Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 30, 2023
We appreciate your kind words, Lenka!We hope to welcome you back again soon.All the best, Charmaine -

10/10 Excellent

Farley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quit area lots of parking.
Stayed 4 nights in Oct 2023
Response from Hotel Operations Manager on Oct 31, 2023
Thanks for your lovely review, Farley.Hoping to see you again soon. All the best, Charmaine -

10/10 Excellent

Shelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 23, 2023
Thank you very much for the review, Shelley!

8/10 Good

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Good price for a nice stay. Shame that ca t be said for the Bumble Bee next door
Stayed 1 night in Oct 2023
Response from Hotel Operations Manager on Oct 11, 2023
Thank you very much for the review John,We really appreciate you taking the time to leave both a review and feedback!

8/10 Good

Hitesh

Liked: Cleanliness, staff & service, property conditions & facilities
It was just about alright, boring breakfast
Stayed 2 nights in Oct 2023
Response from Hotel Operations Manager on Oct 11, 2023
Thank you very much for the feedback Hitesh, we really appreciate it and hope to be able to welcome you back with us again soon :)

10/10 Excellent

Derek

Stayed 1 night in Aug 2023
Response from Hotel Operations Manager on Sep 25, 2023
Thank you very much for your review and feedback, we really appreciate it :)