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マルメゾン グラスゴーの口コミ

4 out of 5
マルメゾン グラスゴー
278 West George St, Glasgow, Scotland

口コミ

8.6

非常に良い

評価 10 - 1001 件の口コミ中 534 件が非常に良い" "
評価 8 - 1001 件の口コミ中 285 件が良い" "
評価 6 - 1001 件の口コミ中 118 件が普通" "
評価 4 - 1001 件の口コミ中 44 件が不満" "
評価 2 - 1001 件の口コミ中 20 件が非常に不満" "

9.0/10

清潔度

9.0/10

スタッフとサービス

8.4/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

8/10 (良い)

Shoji

出張
良かった点 : 清潔度、スタッフとサービス
Water tap in Bus tab was broken. Not so suitable for business stay.
2023 年 5 月に 5 泊滞在
Team Malからの返信 (投稿日 : 2023 年 5 月 13 日)
Dear Shoji thank for taking the time to leave a review. We do hope to see you again soon,I have passed on your experience to our management. kind regards

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
部屋は清潔感があり、何と言ってもバスタブがあるので、くつろげます。
空港からのバス停 (Bothwell Street)に近いし、centralよりも静かな環境です。地下鉄の駅 (Cowcaddens or Buchanan Street)からは10〜15分程度。Kekvingrove Parkは広くて、朝の散歩にはちょうどいいです。
2018 年 8 月に 4 泊滞在
Chrisからの返信 (投稿日 : 2018 年 9 月 7 日)
Dear Anonymous, Thank you for taking the time to review our hotel. We are delighted you enjoyed your visit & hope to welcome you again soon. Best Regards, Team Mal

10/10 (非常に良い)

Ian

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best Hotel in Glasgow. Food is always amazing and the scrambled egg is out of the world
2024 年 5 月に 1 泊滞在
Team Mal からの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Ian,Thank you for taking the time to leave a wonderful review! We are thrilled to hear your kind words, and I will pass on your lovely comment about the scrambled eggs to our Kitchen team! We look forward to welcoming you again, Kind regardsTeam Mal

10/10 (非常に良い)

Ilaria

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I've stayed at the Malmaison Glasgow more than once and the staff is always lovely and friendly! I always have a great experience!
2024 年 5 月に 2 泊滞在
Team Mal からの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Ilaria,Thank you for taking the time to leave such a lovely review. We are thrilled to hear you enjoy your time with us at Mal Glasgow to keep coming back! We hope to see you again soon.Kind regards,Team Mal

10/10 (非常に良い)

Swati

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Enjoyed our stay here. Rooms were clean and well appointed. Staff were really friendly and accommodating
2024 年 4 月に 3 泊滞在
Team Malからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for taking the time to leave your review.We're pleased to hear that you enjoyed staying here & hope to see you again soon.

8/10 (良い)

Matthew

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
While it's not as close to the campus of the University as we would have liked, it was a short uber ride away. It was clean and comfortable and the staff were all very lovely and helpful.
2024 年 3 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 4 月 1 日)
Hi Matthew,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon.

8/10 (良い)

Carrie

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel with exceptional staff. We were delighted to have breakfast added complimentary which was unexpected and delicious. The only area for improvement was in the room where I would have liked a mirror at the vanity to style hair and put on makeup. Otherwise a nice central hotel for a stay in Glasgow.
2024 年 3 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again.

10/10 (非常に良い)

Alison

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff were amazing. Very accommodating
2024 年 3 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to leave a review. We are glad to hear you enjoyed your time here and we hope to see you again soon!

10/10 (非常に良い)

Carol

グループ旅行
良かった点 : 施設のコンディションと設備
Funky very friendly hotel. Amazing choice for breakfast. Would recommend and will be using again. Thank you
2024 年 3 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 3 月 27 日)
Thank you for taking the time to leave a review, Carol! We are glad to hear you enjoyed your time here with us and we hope to see you again soon.

10/10 (非常に良い)

Olivia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely clean room, would stay again!
2024 年 3 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 3 月 4 日)
Dear Olivia thank you for taking the time to leave a wonderful review, we do hope to see you again in the future!Kind regards

10/10 (非常に良い)

Abi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely staff and lovely atmosphere will definitely be returning:)
2024 年 2 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Abi thank you for taking the time to leave a review, we do look forward to seeing you again soon!Kind regards

6/10 (普通)

Mathew

カップルで旅行
良かった点 : スタッフとサービス
Poor value for the price, room smelled like sewer. Building was loud.
2024 年 2 月に 3 泊滞在
Team Malからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Mathew thank you for taking the time to leave a review, I have passed on your comments to our Engineering team to look into. Kind regards

10/10 (非常に良い)

Donald

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thoroughly enjoy our stay at this hotel, staff very helpful and friendly.
2024 年 2 月に 2 泊滞在
Team Malからの返信 (投稿日 : 2024 年 2 月 20 日)
Dear Donald thank you for taking the time to leave a wonderful review, we do hope to see you again soon!Kind regards

8/10 (良い)

Hamish

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2024 年 2 月に 3 泊滞在
Team Malからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Hamish thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards

8/10 (良い)

Simon

2024 年 2 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Simon thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards

6/10 (普通)

graham

良かった点 : 清潔度
2024 年 1 月に 2 泊滞在
Team Malからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Graham thank you for taking the time to leave a review! we do hope to see you again soon, Kind regards

6/10 (普通)

Cheryl

2024 年 1 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for taking the time to leave your review.

10/10 (非常に良い)

Paul

2024 年 1 月に 4 泊滞在
Team Malからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for taking the time to leave your review.

6/10 (普通)

Bazza

2024 年 1 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for taking the time to leave your review.

6/10 (普通)

Fiona、london

良かった点 : スタッフとサービス
Lovely staff, quiet location and good soundproofing. Room was a bit old and a few things could be reviewed by hotel, very old radiator, bath plug doesn’t fit well and king size bed not fitted together well enough so could feel the join down the middle. Otherwise good value for money and bar, staff and food were very good.
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 1 月 10 日)
Thank you for taking the time to leave your review.Your feedback has been passed on.

10/10 (非常に良い)

Gavin

2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 2 月 7 日)
Dear Gavin you for taking the time to leave a review! we do hope to see you again soon, Kind regards

10/10 (非常に良い)

Katie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel. Friendly staff Lovely room
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Katie,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon.

10/10 (非常に良い)

Thomas

2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for taking the time to leave your review.

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Needed
Amazing
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Elizabeth,Thank you for taking the time to leave your review.We're happy to hear you had an amazing stay with us & hope to see you again soon!

8/10 (良い)

Lisa

家族旅行
良かった点 : スタッフとサービス、客室の快適度
Ok, lacking in festive cheer!
A bit a little disorganised. Not enough towels for everyone and the extra bed for our son was overlooked so added in once we arrived. Staff polite and pleasant, Cara at breakfast stood out though as she actually appeared to be enjoying herself, not just working! The room was lovely with a seating area and mezzanine bedroom but a little grubby with lots of stains on the sofas. Also, the a/c panel is super bright and right next to the bed making for a very disturbed nights sleep. The shower was hot/cold/hot/cold. We did report it so hopefully it's fixed for the next guests! Overall, it was a nice break but there was no festive fun or "oomph" about the hotel; nothing to make their guests feel special.
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Lisa,Thank you for taking the time to leave your review.Your feedback has been passed on & we will look in to ways to better communication with Hotels.com regarding extra beds and cots.

10/10 (非常に良い)

Lesley

カップルで旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2024 年 1 月 26 日)
Thank you for taking the time to leave your review.

10/10 (非常に良い)

Emma

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent, great staff and a lovely room
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 12 月 31 日)
Hi Emma,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon.

2/10 (非常に不満)

James

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
The room was extremely warm with no means of cooling off. No sleep all night will never stop again at this hotel
2023 年 12 月に 1 泊滞在
Team Mal からの返信 (投稿日 : 2023 年 12 月 20 日)
Dear James, all rooms are provided with fans in the cupboards and of course our front desk is manned 24 hours, any issue can be raised with the desk to help then and there. Kind regards

6/10 (普通)

宿泊されたお客様

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Comfortable, clean, convenient, but more manners.
Some staff were lovely. One gentleman brought a bed with treats for my dog and was very kind. The rooms were clean, and the bar was friendly and the bar staff were very professional. Unfortunately one receptionist was unprofessional and quite unfriendly during both check-in and check-out, and overall quite unpleasant and unhelpful which was quite bizarre. Would recommend for work trips as the beds are very comfortable and the location is convenient. Glasgow is famous for being a friendly city and the rest of the staff were so lovely, but maybe younger staff could do with a little bit of training in manners because I found interactions with one staff member to be inexplicably cold and difficult which was not the end of the world, but was really quite unpleasant and odd.
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear guest, thank you for providing feedback regarding your stay. I will pass on your experience to our front office manager to look into and we do hope you stay with us again to re affirm a positive experience at Malmaison GlasgowKind regards

8/10 (良い)

Mustapha

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Mustapha thank you for taking the time to leave a review, we do hope to see you again soon. Kind regards

10/10 (非常に良い)

Steven

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 12 月 20 日)
Dear Steven, thank you for taking the time to leave us a review, we do hope to see you again soon. Kind regards

6/10 (普通)

D

良かった点 : 清潔度、スタッフとサービス
気になった点 : 施設のコンディションと設備
My first ever stay at the hotel
The hotel put me in a room that the whole floor boards under the carpet made noises. The tv channels did not work, the water floor in the taps was poor and the lamp needed a new bulb. I was extremely disappointed as the room cost £209. The good thing they did refund some of the cost of the room.
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 12 月 9 日)
Thank you for taking the time to leave your review.Your feedback has been passed on to our Maintenance Team.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Really nice hotel, first class staff
2023 年 12 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 12 月 5 日)
Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay.

10/10 (非常に良い)

W A

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent decor, very nice unique interiors. Bedroom well equiped.
2023 年 11 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 11 月 30 日)
Thank you for taking the time to leave your review.We're happy to hear you liked our design & hope to see you again soon!

10/10 (非常に良い)

Nigel

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very good hotel. Friendly staff. Would recommend
2023 年 11 月に 2 泊滞在
Team Malからの返信 (投稿日 : 2023 年 11 月 30 日)
Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & that you'd recommend us!Hope to see you again soon!

10/10 (非常に良い)

Katherine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely spot close to city centre. Convenient location and easily accessible from M8. Parking was expensive and not the most convenient.
2023 年 11 月に 2 泊滞在
Team Malからの返信 (投稿日 : 2023 年 11 月 30 日)
Thank you for taking the time to leave your review.Your feedback has been passed on.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 11 月 18 日)
Thank you for taking the time to leave your review.We're happy to see you enjoyed your stay.

8/10 (良い)

Lisa

2023 年 11 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 11 月 12 日)
Thank you for taking the time to leave your review.

10/10 (非常に良い)

Emma

2023 年 11 月に 2 泊滞在
Team Malからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Emma thank you for leaving a great score. We do hope to see you again in the future. Kind regards

2/10 (非常に不満)

Mark

出張
気になった点 : 施設のコンディションと設備、客室の快適度
Hotel is not properly sound-proofed
Stay here at your peril. Unless you are very hard of hearing there is a good chance you will have a dreadful stay. I was initially booked into room 120, which is in a corridor of ‘junior suite’ rooms directly above reception that, oddly, is only accessible up a flight of stairs. The squeaking of floor boards started in the corridor. And then into into the room. And then I heard the people in the room next door squeaking around their room. And then the people in the room on the other side squeaked around their room. Literally every step. It was unreal. The entire floor of rooms was one big interconnected squeak-fest. I have no idea what is wrong with that floor (old converted building?) but I am shocked that a brand like Malmaison has the nerve to sell any of the rooms in that corridor. The receptionist was pleasant when I asked to change the room (let’s just say she didn’t seem surprised when I mentioned floorboards). Room 452 was in a more modern wing of the hotel and at least had a solid, quiet floor. But then I heard coughs and sneezes from next door and the room was close enough to the lift to hear the announcement every time the lift doors opened. There were other issues: hand basin didn’t clear water quickly;all the hot taps had bizarre signs warning of extremely hot water; no plugs by the bedside to charge phones; tired decor. The staff were pleasant and I don’t enjoy leaving a review like this but people deserve to know how significantly below par this property is.
2023 年 11 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Mark thank you for taking the time to leave a review. I have passed on your comments to our FOH team who are reviewing this and will be in touch with you. Kind regards

6/10 (普通)

Daniel

2023 年 11 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Daniel thank you for taking the time to leave a review, We do hope to see you again soon. Kind regards

10/10 (非常に良い)

Edward J

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Overall an excellent stay bar food and breakfast couldn't be better. Would stay there again next time in Glasgow. Bar prices are a little bit high.9
2023 年 10 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 10 月 25 日)
Hi Edward,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon!

10/10 (非常に良い)

Angela、Manchester

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
A last minute booking and lovely stay. Staff were all helpful and friendly. We dined in the restaurant on the pre fixe menu which was good value. Comfortable bed and all we needed in the room. Thanks for a great stay.
2023 年 10 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 10 月 24 日)
Hi Angela,Thank you for taking the time to leave your lovely review.We're happy to hear you enjoyed your stay with us & hope to see you again soon!

10/10 (非常に良い)

Gina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very friendly helpful staff! Great location for all our weekend plans
2023 年 10 月に 3 泊滞在
Team Malからの返信 (投稿日 : 2023 年 10 月 24 日)
Hi Gina,Thank you for taking the time to leave your review.We're happy to hear you enjoyed your stay & hope to see you again soon!

4/10 (不満)

M

2023 年 10 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 10 月 24 日)
Thank you for taking the time to leave your review.

8/10 (良い)

Kay

良かった点 : 清潔度、スタッフとサービス
Position of the room seemed to be over the bins .. noisy machine like noise constant . A bit disappointing.
2023 年 10 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 10 月 23 日)
Thank you for taking the time to leave your review.Your feedback has been passed on to look in to.

10/10 (非常に良い)

Ian

2023 年 10 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 11 月 12 日)
Dear Ian, thank you for taking the time to leave a review, we do hope to see you again in the future!Kind regards

10/10 (非常に良い)

Vanessa

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay.
Beautiful hotel. Lovely and quiet. Food was lovely. Staff were very friendly. Great stay.
2023 年 10 月に 1 泊滞在
Team Malからの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for taking the time to leave your lovely review.We're happy to hear you enjoyed your stay & hope to see you again soon!

6/10 (普通)

Stefano

出張
良かった点 : スタッフとサービス
Good crew, cute hotel, bad room
Hotel crew was very friendly and very kind. Bar and restaurant had a great service, good bartender and a very good cuisine. Room (#104) did not have a real window and it was with no natural light, it was pretty dark. Carpet was not very clean. Room was small and clumsy. Price, for the room was still above £220 per night ... absolutely not worth.
2023 年 9 月に 7 泊滞在
Team Malからの返信 (投稿日 : 2023 年 10 月 10 日)
Thank you for taking the time to leave your review.Your feedback has been passed on.

8/10 (良い)

June

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 10 月に 3 泊滞在
Team Malからの返信 (投稿日 : 2023 年 10 月 10 日)
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