Getting very tired and needs an update. Peeling wall paper etc
Iain
2024 年 9 月に 1 泊滞在
2/10 (非常に不満)
Annelise
小さなお子様連れの家族旅行
2024 年 8 月 26 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The hotel room had clearly not been cleaned properly. Stank of cigarettes, dirty teaspoon and a half arsed effort at making bed. Mattress exposed at the top end and bed linen didnt smell fresh. Against our better judgement we decided to eat in the bar. Stench of sink. The over priced food was appaling. Would definitely not return!
Annelise
2024 年 8 月に 1 泊滞在
2/10 (非常に不満)
Jamie
2024 年 7 月 28 日
Jamie
2024 年 7 月に 1 泊滞在
8/10 (良い)
Ken
2024 年 7 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ken
2024 年 7 月に 2 泊滞在
8/10 (良い)
Robert
カップルで旅行
2024 年 7 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Value for money it was pretty good. However having known McDonald Hotels for 40 years there were some slightly disappointing things. TV did not really work. Bar, which served Henricks Gin, had no cucumber. Barman said Chef would not provide it. Not sure what the 'Catch of the Day' was. we were told Cod. A few minutes later another table were quoted Hake. So, not sure what we had. For sweet we ordered Lemon Tart with rhubarb compote. It came with red berries compote and no mention. Tbh not really good enough. But this is being really picky, sorry.
RJW
Robert
2024 年 6 月に 2 泊滞在
4/10 (不満)
julie
出張
2024 年 6 月 27 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The room was lovey but there was a terrible smell of damp. The bedding has an odour of damp washing I asked for the sheets to be changed. They were not just sprayed with fabric freshener the 3rd night I could not stand it and ask for a room swap
I asked to speak to a manger 3 times and still no body called to
Discuss the issue. Other guests at reception also complained about the awful smell in their rooms but no management came
To speak to us
Customer service is awful
julie
2024 年 6 月に 3 泊滞在
10/10 (非常に良い)
Annemarie
グループ旅行
2024 年 6 月 27 日
Annemarie
2024 年 6 月に 1 泊滞在
8/10 (良い)
Paul
出張
2024 年 6 月 27 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Thank you Kussal x
There was a problem during the night, a continuous sound of running water. They say that the real test of a businesses quality is how it responds to problems. Kussal managed to change my room and as a result I got a much needed but quality 6 hours of good sleep. Thank you Kussal x
Paul
2024 年 6 月に 1 泊滞在
8/10 (良い)
Remus
2024 年 6 月 24 日
Remus
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
J
2024 年 6 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
J
2024 年 6 月に 1 泊滞在
8/10 (良い)
Dan
出張
2024 年 6 月 20 日
良かった点 : 清潔度
Decent stay
Double bed mad up if two singles, uncomfortable in middle, generally above average hotel
Dan
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Nicola
2024 年 6 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely hotel with great amenities. Staff are very helpful & friendly. Rooms were very spacious & clean
Nicola
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Edward
2024 年 6 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Room was spacious! Room was wonderful! Staff were helpful and accommodating! Loved the stay! Putting it on my list to stay next trip!
Edward
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
宿泊されたお客様
家族旅行
2024 年 6 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Just a gorgeous hotel inside and out.
宿泊されたお客様
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Ian
出張
2024 年 6 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place
Really nice place to stay and the staff are all excellent. Hannah on reception is a superstar though.
Ian
2024 年 6 月に 1 泊滞在
4/10 (不満)
Gareth
2024 年 6 月 16 日
Gareth
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Ian
出張
2024 年 6 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice place
Excellent staff who made you feel welcome and Hannah on reception and the lad in the bar went above and beyond. They were a credit to the hotel
Ian
2024 年 6 月に 3 泊滞在
4/10 (不満)
Alexander
出張
2024 年 6 月 13 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Alexander
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Mark
2024 年 6 月 11 日
Mark
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
adam
2024 年 6 月 11 日
adam
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Gary
2024 年 6 月 9 日
Gary
2024 年 5 月に 1 泊滞在
6/10 (普通)
CA
カップルで旅行
2024 年 6 月 7 日
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
The buildings felt outdated especially the electrics - not enough power sockets, poor lighting in bedroom. The pool didn't feel particularly clean.
Staff were attentive and helpful.
CA
2024 年 6 月に 1 泊滞在
6/10 (普通)
james
小さなお子様連れの家族旅行
2024 年 6 月 3 日
良かった点 : 設備とサービス
We enjoyed 3 nights at this hotel during half term. Checking in process was very efficient and all staff were friendly. The main part of the hotel was much nicer and the pool was excellent. The hotel room in contrast felt tatty and not particularly clean though I am confident that it had been thoroughly cleaned. Our family room had a double and 2 single beds, so well set up for a family but the beds and room were in need of a refresh. During our stay there was a Prom and a Wedding on consecutive nights, but this was really quite and did not disturb our stay.
james
2024 年 5 月に 3 泊滞在
4/10 (不満)
Iona
ペット同伴の旅行, カップルで旅行
2024 年 6 月 2 日
良かった点 : 清潔度
気になった点 : スタッフとサービス
Very underwhelmed by our stay. Greeted by a man at reception who didn’t look up from his computer when he asked how he can help. He then didn’t engage in any conversation which we found slightly offhand.
Restaurant was like a function room with tables and chairs thrown in, bland walls with no decor and shabby carpet.
Outside seating has a few tables and the bar didn’t have any snacks which we found odd.
Restaurant staff seemed completely uninterested and spoke in a monotone voice. It wasn’t remotely welcoming. We also passed another members of staff on our way to our room which we guessed was housekeeping, she gave us a cold stare and kept walking. No hello or anything. Again, very odd.
The grounds are nice and we went a short walk, but thought there was more areas we could access than there were.
Bedroom was spacious clean and had what we needed, however the tv was tiny compared to the huge walls and wasn’t able to relax and watch anything at the end of the evening.
Needed extra towels and tried to call reception number plus times and it kept ringing out.
So disappointing, as we were very much in need of a lovely relaxing night away, but felt unappreciated and unwelcome. Won’t be back