"This was a new experience for us, as far as we can tell, there is no staff onsite to check-in, check-out or to handle any issues you might have while staying at Gravity Haus. That being said, online check-in was simple as was check out. We had booked through Hotels.com and at check out we had $49 in resort fees that weren't included with what we paid through Hotels.com, so not sure if that is a Hotels.com issue or a Gravity Haus issue. Room was comfortable, except for the pillows, which had to be the worst pillows I've ever had at a hotel. Very thin and super soft. Fortunately there were 4 of them and I was able to use 3 to make sleep possible. The location of the hotel is great. Easy to get to everywhere in Missoula. Room was modern, comfortable and the shower was really nice. Only other complaint is that you hear everything from inside your room. We heard the conversation happening in the adjacent room through the walls, and you can hear everyone walking through the hallway. Another positive is that they are pet friendly. Would we stay there again? Maybe. Neighbor noise would be what would keep us away."