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「Our experience with this property was unacceptable from the start. When we arrived, the host had lost our reservation—we had to call them just to gain access. Once inside, we found the house in a filthy and unsafe state. A full bag of garbage sat on the kitchen floor, a dirty mattress leaned against the house, and a bottle full of cigarette butts was outside. The cleaner admitted, “Oh, I forgot to clean,” swapped out some sheets, and left. But the space remained unsanitary—greasy dishes, dusty...

「Place was in a lovely location but the lack of parking could be an issue, also the Wi-Fi code in the info folder was unclear and we needed to look on back of the router to log on, the contact number in the folder was no longer available - because I had an e mail from the owners direct I had a number but it wasn’t helpful as they couldn’t help. I also think saying thee property was dog friendly was misleading as you were unable to have dogs up stairs and downstairs was just a hall way and the...

「Lovely weekend getaway in a quiet but easily accessible hideaway in Whitstable.」

「Great little cottage central to all amenities, communication from the host was excellent with detailed information about our stay and things to do and see. 」

「Beautiful house. Nice and clean. Good communication. Close amenities 」

「It was poorly equipped. The furniture was worn out. Two chairs badly damaged and very dangerous. The garden was a tip with a heap of old bottles, cans and empty pizza boxes stacked in one corner. Front wall falling down」