2/10 (非常に不満)
宿泊されたお客様
2019 年 1 月 13 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I wouldn't stay here if they paid me!
Check in is not at the motel but at the restaurant 3 businesses down the street. I showed the woman at the cash register my reservation and that I had paid for the "suite" room but wanted to downgrade my room based on what I paid (so beware of using a free night or gift card for booking). Literally everything in the room was filthy! The towels had what one can only hope are curry stains, the walls were covered in dirt, every cm of the restroom was covered in mold so we didn't even want to shower, no toiletries or toilet paper was provided, no blanket was provided, and there were bugs in the room. They advertise wifi, but do not have it because they do not pay their bills (even though it can be paid for with the earnings of 2 reservations). If you go to the restaurant to notify them, they act like it's a recent problem that they can't find a solution to. The woman told us we can use the restaurant wifi but when we came back, the employees told us the restaurant doesn't have wifi. When we told them again we were staying at their motel and it doesn't have wifi, the restaurant magically had wifi all of a sudden that we could use. Hostels are cleaner and have better service than this motel!
宿泊されたお客様
2019 年 1 月に 1 泊滞在